4 Job Positions available at Ignite Power (Deadline: 15 January 2018)

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4 Job Positions available at Ignite Power  (Deadline: 15 January 2018)

4 Job Positions available at Ignite Power (Deadline: 15 January 2018)

Job at Ignite Power : Data analyst (Deadline: 15 January 2018)

JOB DESCRIPTION

Position:  DATA ANALYST

ABOUT IGNITE POWER RWANDA

Ignite Power is Pan-African developer and financier of safe clean energy solutions, operating in Rwanda. Ignite solutions are targeted to be as affordable as possible and environmentally friendly, providing nation-scale interventions in a sustainable way. In line with scaling up our operations in the country, we are hiring talented Rwanda youths.

BIU MISSION

The mission of the Business Intelligence Unit is to identify and translate market opportunities into actionable recommendations to achieve individual, team and company revenue and profit targets.

And to support the Customer Service, Sales and Marketing departments in finding new ways to attract new customers, maximize value of existing customers, and retain the most profitable ones.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

CORE RESPONSIBILITIES

  • Collect & analyze relevant pieces of customer information.
  • Cross-check internal and external information sources.
  • Ensure adoption of consistent process/methodologies/source data (modelling, assumptions, use of external data sources, etc.)
  • initiate and coordinate Ignite collection activities
  • Integrate internal / external customer level data to measure / track customer value and buying behaviour (Eg frequency and SLA)
  • Proactively identify actions to capture value (i.e. retain, develop and acquire)
  • Establish intuitive reporting methodologies, perform ad-hoc market analysis as required to support strategy and analyze performance – to allow management to drive sales force activities and to maximize revenue opportunities via detailed customer knowledge.
  • Liaise between Sales and Marketing, as a central coordination function, to ensure sales agent activity is directed towards areas of maximum profitable revenue
  • Continuously produce actionable information for, Call Centre, Sales & Marketing departments

 ESSENTIAL KNOWLEDGE

  • Customer/market orientated
  • Numerate, analytical, high attention to detail, able to prioritize
  • Ability to combine strong analytical skills with business knowledge
  • Excellence in planning and execution
  • Ability to develop and evolve long-term strategies while driving tactical projects.
  • ProjectManagement
  • Strong experience in Business Processes for Solar power.
  • Skills in managing personnel and contributing towards the development of department strategy
  • Independent thinker who can offer solution to complex situations

 SELF-MANAGEMENT

  • Adapts readily to change in routine
  • Maintains a positive attitude
  • Works effectively in pressured situations
  • Comfortable in a fast paced environment
  • Reliable and dependable
  • Maintains productivity
  • Requires minimal supervision

INTERPERSONAL SKILLS

  • Builds solid, effective working relationships with others within a team environment
  • Listens attentively to others
  • Works independently or collectively develop ideas and lead or contribute to initiatives that will support the attainment of revenue and / or attainment of market share.

QUALIFICATIONS AND EXPERIENCE

  • Bachelors in IT degree required.
  • IT industry knowledge preferred.
  • SSPS Knowledge.
  • MySQL and Microsoft skills required.
  • Any BI Warehouse will be a plus.
  • Excellent Excel, Word and Outlook (programming languages desired.
  • Data analysis experience.

CORE COMPETENCIES

  • Developed negotiation and communication skills
  • Developed management and leadership skills
  • Exceptional service and results orientation
  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community
  • Ability to present ideas in business-friendly and user-friendly language.Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
  • Ability to achieve results through others
  • Excellent self-organization and self-direction in performance of tasks, including time management skills

HOW TO APPLY

Send your resume and cover letter to hr@ignite.solar.The end date for receiving resumes and cover letters is January 15th, 2018

Please note that only shortlisted candidates will be contacted

Job at Ignite Power Rwanda : Product Manager (Deadline: 15 January 2017)

JOB DESCRIPTION

Position: Product Manager

JOB PURPOSE

The Product Manager will be charged with ensuring that our product line is meeting the expectations of our customers.  The Product Manager will manage pilots of new products and will help produce product line strategy and also responsible for finding a best strategy for  reselling repossessed and refurbished products.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

CORE RESPONSIBILITIES

  • Organize and oversee consumer satisfaction surveys
  • Track and report defect or product problem issues
  • Organize and oversee pilots of new products
  • Assist management in creating product line strategy
  • Ensure all products in product line fit well within internal systems, specifically IT systems
  • Any other duty that may be assigned from time to time

QUALIFICATIONS AND EXPERIENCE

  • Degree in any business management course or Engineering Course
  • At least two years experience in engineering or relevant business management
  • Stock management skills.
  • Product development and marketing skills.
  • Some technical skills required.
  • Good communication skills and ability to command attention from the audience.

ESSENTIAL KNOWLEDGE

  • Experience with solar products
  • Skills in managing personnel and contributing towards the development of department strategy
  • Independent thinker who can offer solutions to complex situations

CORE COMPETENCIES

  • Developed management and leadership skills
  • Exceptional service and results orientation
  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community
  • Ability to present ideas in business-friendly and user-friendly language.Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
  • Ability to achieve results through others
  • Excellent self-organization and self-direction in performance of tasks, including time management skills.

HOW TO APPLY
Send your resume and cover letter to Ops@ignite.solar.The end date for receiving resumes and cover letters is January 15th, 2018

Please note that only shortlisted candidates will be contacted




Job at Ignite Power Rwanda : Credit Manager (Deadline: 15 January 2018)

JOB DESCRIPTION

Position: Credit Manager

JOB PURPOSE

The Credit Manager will be responsible for managing a credit department which approves or denies each client based on credit rating. This position organizes and oversees the implementation of improved credit vetting processes. The Credit Manager will produce regular reports on portfolio performance and manage all data related to consumer credit.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

CORE RESPONSIBILITIES

  • Manage company credit exposure and risk
  • Report on relevant credit risk metrics
  • Organize and oversee improved credit vetting processes and data
  • Organize and oversee credit collection processes and programs
  • Assist management in developing credit strategy

QUALIFICATIONS AND EXPERIENCE

  • Degree in any business management course or financial management course.
  • At least three years experience.
  • Experience in banking or micro finance.
  • Micro lending and banking credit experience required.
  • Strong data analytic skills and experience.
  • Portfolio management experience.
  • Credit vetting experience required.
  • A/B testing experience and knowledge.
  • Good communication skills and ability to command attention from the audience.




ESSENTIAL KNOWLEDGE

  • Strong data analytical and processing skills
  • Skills in managing personnel and contributing towards the development of department strategy
  • Independent thinker who can offer solutions to complex situations

CORE COMPETENCIES

  • Developed management and leadership skills
  • Exceptional service and results orientation
  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community
  • Ability to present ideas in business-friendly and user-friendly language.Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
  • Ability to achieve results through others
  • Excellent self-organization and self-direction in performance of tasks, including time management skills

HOW TO APPLY
Send your resume and cover letter to hr@ignite.solarThe end date for receiving resumes and cover letters is January 15th, 2018

Please note that only shortlisted candidates will be contacted.



Job at gnite Power Rwanda : Call Center Manager (Deadline: 15 January 2018)

JOB DESCRIPTION

Position: Call Center Manager

JOB PURPOSE

As a Call Center Manager (CCM), you are in charge of Call Center department, to make sure that the team does its best to meet customer needs by giving helpful tips on products, making recommendations on how to resolve customer issues, taking orders, facilitating returns, trouble shooting and escalating problems and answering complaints. You will lead an enthusiastic team in satisfying our customer asks and quality controls

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

CORE RESPONSIBILITIES

  • As a CCM, you will lead Call Center departmentin monitoring calls and non-phone work to ensure customers are assisted quickly and efficiently in a professional and responsive manner and within a very short time
  • Ensures that assigned Call Center Agents are properly trained and have adequate technical knowledge, portray a professional image, and are dedicated to providing a high level of customer experience
  • Identify performance and training needs, and propose training and retraining programs through performance appraisals and management in conjunction with the human resource department
  • Lead in establishing meaningful goals and objectives for the customer service functions, setting and leading the team in meeting performance targets for maintaining efficiency and quality.
  • The CCM is responsible for gathering of data, preparation and presentation of periodical departmental reports to the Managing Director
  • Call center quality controls
  • Remain informed of all new and existing products carried by the Company, by reviewing catalogs and other appropriate materials and proposing new methods of work considering customer, field operations staff and stakeholder feedback.
  • The CCM will stay informed of important developments, potential problems, and related information necessary for effective management
  • Lead in supporting all Commercial Units of the company.
  • Any other duty that may be assigned from time to time.




QUALIFICATIONS AND EXPERIENCE

  • Degree in any business management course
  • At least two years experience in a busy call center department for a service firm
  • Good communication skills and ability to command attention from the audience

ESSENTIAL KNOWLEDGE

  • First rate in Communication.
  • Skills in managing personnel and contributing towards the development of department strategy
  • Independent thinker who can offer solution to complex situations

CORE COMPETENCIES

  • Developed management and leadership skills
  • Exceptional service and results orientation
  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community
  • Ability to present ideas in business-friendly and user-friendly language.Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
  • Ability to achieve results through others
  • Excellent self-organization and self-direction in performance of tasks, including time management skills

HOW TO APPLY
Send your resume and cover letter to hr@ignite.solar.The end date for receiving resumes and cover letters is January 15th, 2018

Please note that only shortlisted candidates will be contacted




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