11 Job Positions at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

11 Job Positions at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

11 Job Positions at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Forest & Agro-Forest Management Program Manager with level 2 And Echelon IV at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

– Formulates procedures, policies, and guidelines for assigned forest management programs.
– Develops forest management program goals and plans for implementation.
– Makes recommendations in areas of expertise.
– Acts as a liaison with other agencies, organizations, and employees to coordinate technical programs.
– Plans and coordinates the training of staff in forest management activities.
– Serves as a technical consultant and liaison with industry and RFA/SPIU
– Conducts special projects and studies for RFA/SPIU.
– Develops and approves plans and specifications for the completion of forest-type maps and sampling procedures in the field as a basis for Forest programs.
– Coordinates forest recreation planning activities.
– Coordinates, organizes, analyzes, and disseminates Forest statistics.
– Coordinates the acquisition, use, and disposal of equipment used in forest fire control and misuse of forest
– Maintains records, and prepares reports and correspondence related to the work.
– Performs related work as assigned by supervisor

Minimum Qualifications

  • Master’s in Rural Development

    Experience: 3

  • Bachelor’s Degree in Development Studies

    Experience: 5

  • Master’s Degree in Development Studies

    Experience: 3

  • Bachelor’s Degree in Agri-business

    Experience: 5

  • Bachelor’s Degree in Rural Development

    Experience: 5

  • Master’s Degree in Agro-forestry

    Experience: 3

  • Bachelor’s Degree in Agro-forestry

    Experience: 5

  • Bachelor’s Degree in Forestry,

    Experience: 5

  • Master’s Degree in Agribusiness

    Experience: 3

  • Bachelor’s Degree in Agriculture

    Experience: 5

  • Master’s Degree in Agriculture

    Experience: 3

  • Master’s Degree in Forestry

    Experience: 3

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Understanding Rwanda’s environment system

  • Problem solving skills

  • Leadership skills

  • Digital literacy skills

  • Extensive Knowledge in Forestry and Natural Resources

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Accountant at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

• Ensure all books of accounts and records related to payments are proper filled and under safe custody;
• Ensure that all cheques are recorded in numerical sequence in the Cheques payment Journal(CPJ)
• Ensures timely preparations of all financial reports (statutory, adhoc and management accounts, including exception reports) to management and to the Board;
• Process the payment of invoices/mission etc on time
• Record any taxes withheld and ensure its payment to the tax authority is done on time;
• Receive, verify and record all transactions related to payment based on GAAP applicable in the country;
• Perform regular bank reconciliation for RFA/SPIU bank accounts
• Perform regular reconciliation of payables and receivables for RFA/SPIU
• Manage petty cash for the RFA/SPIU
• Prepare monthly report on petty cash use;
• Perform any other duties that may be assigned to her/him by the Supervisor

Minimum Qualifications

  • Bachelor’s Degree in Economics

    Experience: 0

  • Bachelor’s Degree in Management

    Experience: 0

  • Bachelor’s Degree in Accounting

    Experience: 0

  • Bachelor’s Degree in Finance

    Experience: 0

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

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Procurement Specialist at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

• Produce a general and specific procurement plan for RFA/SPIU to publish and ensure they are updated on quarterly basis in accordance with an acceptable format;
• Monitor the progress of annual procurement plan and submit monthly report to the RPPA and weekly reports to RFA/SPIU
• Ensure that all technical specifications and terms of references are provided in a timely manner and during procurement planning.
• Prepare and publish general tender notices, specific notices and request for expressions of interest
• Ensure that the procurement activities are carried out in accordance with the rules and procedures of Rwanda and of other development partners where applicable
• Participate in bids opening and bid evaluation processes and prepare evaluation reports as required
• Ensure that contracts are prepared immediately after provisional notification
• Respond to requests for clarifications and appeals in a timely manner and in accordance with procurement procedures
• Ensure the respect of timelines committed to in the memorandum of understanding/agreement with development partners
• Monitoring the performance of contracts and Purchase orders related on weekly basis for each tender in collaboration with the User Division/Department
• Put a mechanism of measuring the value for money and other procurement principles
• Ensure paper based and electronic filing of all procurement documents in a safe system for a period of 10 years
• Prepare Monthly procurement progress reports and submitted to RPPA on time
• Perform any other duties assigned by the Supervisor

Minimum Qualifications

  • Bachelor’s Degree in Economics

    Experience: 3

  • Master’s in Civil Engineering

    Experience: 1

  • Bachelor’s Degree in Management

    Experience: 3

  • Masters in Management

    Experience: 1

  • Bachelor’s Degree in Civil Engineering

    Experience: 3

  • Master’s Degree in Economics

    Experience: 1

  • Bachelor’s Degree in Procurement

    Experience: 3

  • Master’s Degree in Procurement

    Experience: 1

  • Bachelor’s Degree in Public Finance

    Experience: 3

  • Master’s Degree Public Finance

    Experience: 1

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

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GIS Specialist at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

Design, develop and implement systems and databases for geospatial data for RFA
Standardize geographic data.
Research and conduct tests on new researching tools
Perform geospatial modeling and spatial analysis
Review GIS data for accuracy
Build, update and maintain databases and GIS software and hardware
Administer and troubleshoot applications and GIS solutions.
Perform any other duties assigned by the forestry Unit;
Report to SPIU Coordinator.

Minimum Qualifications

  • Degree in Remote Sensing

    Experience: 3

  • Bachelor’s Degree in Geomatics Engineering

    Experience: 3

  • Degree in Surveying and Geomatics Engineering

    Experience: 3

  • Master’s Degree in Geography

    Experience: 1

  • Master’s Degree in Remote Sensing

    Experience: 1

  • Master’s Degree in Geomatics Engineering

    Experience: 1

  • Master’s Degree in Soil and Environment Management

    Experience: 1

  • Bachelor’s Degree in Land Survey and Geomatics Engineering

    Experience: 3

  • Master’s Degree in Land Survey and Geomatics Engineering

    Experience: 1

  • Master’s Degree in Geographical Information System (GIS)

    Experience: 1

  • Bachelor’s Degree in Geography,

    Experience: 3

  • Bachelor’s Degree in Soil and Environmental Management

    Experience: 3

  • Bachelor’s Degree in Geology

    Experience: 3

  • Master’s Degree in Geology

    Experience: 1

  • Bachelor’s Degree in Topography

    Experience: 3

  • Master’s Degree in Topography

    Experience: 1

  • Bachelor’s Degree in GIS & Remote Sensing

    Experience: 3

  • Master’s Degree in GIS & Remote Sensing

    Experience: 1

  • Bachelor’s Degree in Geographic Information System (GIS)

    Experience: 3

  • Master’s Degree in Cartography

    Experience: 1

  • Bachelor’s Degree in Cartography

    Experience: 3

  • Master’s Degree in Surveying and Geomatics Engineering

    Experience: 1

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

CLICK HERE TO READ MORE AND APPLY

 

Financial Management Specialist with level 3 And Echelon III at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

• Coordinate the development, execution and monitoring of SPIU Project budgets.
• Participate in the development of key priorities and Action Plan of MINECOFIN SPIU projects;
• Participate in the budget preparation process of all projects;
• Coordinate the Preparation of annual, quarterly and monthly expenditure plans in collaboration with the M&E Specialist;
• Monitor projects’ budget execution rates and advice where need be;
• Receive and check all invoices, requests and prepare payment;
• Ensure timely preparation of periodic budget execution and financial statement reports;
• Participate in budget revision process of projects;
• Manage an effective financial management system for the SPIU and ensure that accounting and book keeping records are prepared and maintained in accordance with projects requirements as well as statutory and organization policies, chart of accounts, and related accounting standards, principles and practices.
Produce Periodic financial statements
• Prepare bank accounts reconciliation statements;
• Analyze financial statements for consistency
• Correct errors found in financial statements
• Consolidate project reports and the accounting information and populate the reporting format as provided by PAU.
• Follow up the approval of the project financial statements as per development partners reporting requirements were necessary.
• Follow up replenishment of funds from the concerned development partners;
• Ensure accounting coding and budgeting lines are correct: this includes verification of financial reports, expenses and supporting documents.
• Facilitate process of internal and external audit of different programs and projects under the RFA (SPIU)
• Record all project transactions properly in IFMIS and submit the monthly project consolidated report within the stipulated deadline;
Coordination of pay and compensation.
• Supervise the preparation of the project budget of staff compensation;
• Monitor the preparation of the salary payroll lists, fringe benefits of all concerned staff;
• Receive, analyze, find or propose solutions to the employees ‘complaints regarding remunerations.
Transactional cash management.
• Verify staff payroll for bank transfers at the end of each month;
• Ensures all invoices from external parties (contractors, suppliers, e.t.c.) are paid in due time, by bank transfer, cheque or cash and arrange those documents sequentially by date;
• Check and prepare payment documents for further processing;
• Attain and record all bank transactions, maintain bank accounts, ensure monthly bank statements and account overviews.
• Responsibility for the cash management: this includes regular daily cash counts, verification of balance of cash book and cash on hand, establishment and signature of cash count statements.
• Prepare cash calls, face forms from donors.
Operational Support.
• Ensure the preparation of monthly project inventory report and monthly inventory review;
• Ensure regular update and inventory of assets register for the project.
• Coordinate and monitor activities of the Projects
• Guide the identification of a development project.
• Coordinate the preparation of the development project budget.
• Review the development project and submit for approval
• Follow up with the donors to ensure timely cash replenishment
• Report to SPIU Coordinator.
– Ensure all books of accounts and records related to payments are proper filled and under safe custody;
– Ensure that all cheques are recorded in numerical sequence in the cheques payment Journal (CPJ)
– Ensures timely preparations of all financial reports (statutory, ad hoc and management accounts, including exception reports)
– to management and the Board;
– Record any taxes withheld and ensure its payment to the tax authority is done on time;
– Receive, verify and record all transactions related to payment based on GAAP applicable in the country;
– Perform regular reconciliation statement for all RFA accounts;
– Perform any other duties assigned by the Corporate Service Department, RFA headquarter.
– Report to SPIU Coordinator.

Minimum Qualifications

  • Bachelor’s Degree in Economics

    Experience: 3

  • Master’s in Finance

    Experience: 1

  • Master’s in Economics

    Experience: 1

  • Bachelor’s Degree in Management

    Experience: 3

  • Masters in Management

    Experience: 1

  • Bachelor’s Degree in Accounting

    Experience: 3

  • Master’s Degree in Accounting

    Experience: 1

  • Bachelor’s Degree in Finance

    Experience: 3

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Resource management skills

  • Problem solving skills

  • Decision making skills

  • Results oriented

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

CLICK HERE TO READ MORE AND APPLY

 

Ecosystem and Landscape Restoration Program Manager with level 2 And Echelon IV at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

SPIU/RFA. Planning, monitoring and evaluation of activities, revision of work plans, etc.
• Ensure responsibility of administrative and financial management of the program (monitoring implementation of budgets, proper use of resources, timely recording in accordance with appropriate formats);
• Ensure involvement of national, regional and international sustainable Ecosystem and Landscape Restoration processes;
• Evaluate and coordinate support to local partners and stakeholders for the sustainable management of Ecosystem and Landscape Restoration in the RFA/SPIU and supervise organization of workshops and trainings;
• Coordinate activities aimed at strengthening SPIU capacity in forest monitoring;
• Provide necessary support in the design of activities related to Ecosystem and Landscape Restoration and provide guidance for achieving the overall objectives of the program;
• Perform other activities at the request of the Supervisor.

Minimum Qualifications

  • Bachelor’s Degree in Development Studies

    Experience: 5

  • Master’s Degree in Development Studies

    Experience: 3

  • Bachelor’s Degree in Rural Development

    Experience: 5

  • Master’s Degree in Forestry Ecosystem Management

    Experience: 3

  • Bachelor’s Degree in Forestry Ecosystem Management

    Experience: 5

  • Bachelor’s Degree in Ecology and Natural Resource Management

    Experience: 5

  • Master’s Degree in Ecology and Natural Resource Management

    Experience: 3

  • Master’s Degree in Rural Development

    Experience: 3

  • Bachelor’s Degree in Agribusiness

    Experience: 5

  • Master’s Degree in Agribusiness

    Experience: 3

  • Bachelor’s Degree in Biodiversity Conservation

    Experience: 5

  • Master’s Degree in Biodiversity Conservation

    Experience: 3

  • Master’s Degree in Natural Resources Management

    Experience: 3

  • Master’s Degree in Ecology

    Experience: 3

  • Bachelor’s Degree in Ecology

    Experience: 5

  • Bachelor’s of Science in Natural Resources Management

    Experience: 5

  • Rural Development and Agribusiness

    Experience: 5

  • Masters in Biodiversity and Ecosystem Management

    Experience: 3

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Decision making skills

  • Leadership skills

  • Time management skills

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

  • Basic reporting skills.

  • Extensive Knowledge in Forestry and Natural Resources

CLICK HERE TO READ MORE AND APPLY

 

2 Job Positions of Ecosystem and Landscape Restoration Specialist with level 3 And Echelon IV at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

• Engage with Ecosystem Restoration stakeholders and institution.
• Active involvement in identifying potential clients for ecosystem restoration services, including individual clients
• Development of supporting materials such as handbooks, instruction guides, etc., to perform verifications.
• Provide support to create and maintain the programme documents such as website contents and templates.
• Task Management and field auditing against the Ecosystem Restoration Standard (including contact client, programming, create engagement, coordinate logistics, implementation and completion of on-site work, reporting).
• Support the design and implementation of a restoration training programme.
• Provide training and information, as needed, for Preferred by Nature staff and/or external individuals.
• Work in collaboration with functional areas across Preferred by Nature to ensure strong stakeholder engagement, consistent communication, requirements captured accurately, and outputs delivered as planned.
• Participate in projects and in developing new project concepts.
• Create detailed work plans, schedules for successful project completion that effectively allocate the resources to the activities.
• Ensure that project activities are on-time, on-budget, and on-track for contributing to the achievement of the projects’ objectives and contractual obligations and programmatic objectives.
• In collaboration with the project coordinator, develop project monitoring and learning (M&L) systems to measure the impacts from the results of the projects and activities.
• Elaborate TORs of Forest Management Associations and Natural Resources Management Committees, in collaboration with administration staff.
• Coordinate and monitor the administration of project budgets and work plans according to approved contracts and internal agreements, work plans, internal procedures and policies, and donor requirements.
• Work closely with finance coordinator in preparing financial and technical reports and supporting documentation for donor as outlined in funding agreements.
• Provide specific technical assistance to project staff and colleagues to ensure the achievement of targets, results and deliverables on time and with high quality.
• Promote exchange of technical information among project components.
• Be proactive in seeking and delivering innovative solutions and technical information to project staff and colleagues.
• In collaboration with the Project Coordinator, develop and support the capture and sharing of project related knowledge to ensure the timely and quality delivery of knowledge products for specific audiences and other project outputs.
• Ensure effective information flow between all those engaged in or affected by project implementation.
• Establish files to ensure that all project information is appropriately documented and a communications schedule to update stakeholders including appropriate staff on the progress of the projects.
• Collaborate with the Monitoring and Evaluation Coordinator, to apply the M&E framework and its tools to demonstrate the impacts of the projects and activities.
• Review the quality of the work completed with the project teams on a regular basis to ensure that it meets project standards.
• Facilitate effective collaboration between project team members, as appropriate, to ensure thematic alignment of project implementation.

Minimum Qualifications

  • Master’s in Rural Development

    Experience: 3

  • Bachelor’s Degree in Development Studies

    Experience: 1

  • Master’s Degree in Development Studies

    Experience: 3

  • Bachelor’s Degree in Rural Development

    Experience: 1

  • Master’s Degree in Forestry Ecosystem Management

    Experience: 3

  • Bachelor’s Degree in Forestry Ecosystem Management

    Experience: 1

  • Bachelor’s Degree in Agribusiness

    Experience: 1

  • Master’s Degree in Agribusiness

    Experience: 3

  • Bachelor’s Degree in Biodiversity Conservation

    Experience: 1

  • Master’s Degree in Biodiversity Conservation

    Experience: 3

  • Masters in Biodiversity and Ecosystem Management

    Experience: 3

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Understanding Rwanda’s environment system

  • Problem solving skills

  • Time management skills

  • Results oriented

  • Digital literacy skills

  • Complex Problem Solving Skills

  • Extensive Knowledge in Forestry and Natural Resources

CLICK HERE TO READ MORE AND APPLY

 

Agroforestry and Non timber Forest Products Development Specialist with level 3 And Echelon IV at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

– Assist the District Coordinator to facilitate the development and improvement of agroforestry, forestry and nursery systems.
– Assist in the planning and implementation of training courses to enhance the agroforestry, forestry and nursery systems.
– Design and implement training on priority agroforestry, forestry and nursery topics.
– Assist with the development and production of training material and related technical documents.
– Assist with applied market research activities and networking when necessary.
– Process documentation (document activities/outputs, collect data, conduct surveys, write reports etc.
– Plan and oversee the implementation of the activities related to Non-Timber Forest Production.
– Coordinate and ensure the implementation of the International and National Strategies related to NTFPs.
– Coordinate the elaboration of NTFPs.
– Participate in the organization of tree planting campaigns.
– Lead the identification of suitable species (indigenous and exotic) for Forestry.
– Participate in department planning sessions (work plans)
– Elaborate the performance contracts for staff in the unit and ensure its implementation;
– Prepare and submit to Program Leader the quarterly progress reports.
– Support the organization Forestry Stakeholders meetings;
– Attend national and international seminars related to NTFPs

Minimum Qualifications

  • Master’s in Rural Development

    Experience: 1

  • Bachelor’s Degree in Development Studies

    Experience: 3

  • Master’s Degree in Development Studies

    Experience: 1

  • Bachelor’s Degree in Agroforestry

    Experience: 3

  • Bachelor’s Degree in Rural Development

    Experience: 3

  • Bachelor’s Degree in Environmental Management

    Experience: 3

  • Master’s Degree in Environmental Management

    Experience: 1

  • Master’s Degree in Agro-forestry

    Experience: 1

  • Bachelor’s Degree in Forestry,

    Experience: 3

  • Bachelor’s Degree in Agribusiness

    Experience: 3

  • Master’s Degree in Agribusiness

    Experience: 1

  • Bachelor’s Degree in Biodiversity Conservation

    Experience: 3

  • Master’s Degree in Biodiversity Conservation

    Experience: 1

  • Master’s Degree in Forestry

    Experience: 1

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Understanding Rwanda’s environment system

  • – Analytical skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Basic reporting skills.

  • Extensive Knowledge in Forestry and Natural Resources

CLICK HERE TO READ MORE AND APPLY

 

Forest Specialist at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

– Formulates procedures, policies, and guidelines for assigned forest management programs.
– Develops forest management program goals and plans for implementation.
– Makes recommendations in areas of expertise.
– Acts as a liaison with other agencies, organizations, and employees to coordinate technical programs.
– Plans and coordinates the training of staff in forest management activities.
– Serves as a technical consultant and liaison with industry and RFA/SPIU
– Conducts special projects and studies for RFA/SPIU.
– Develops and approves plans and specifications for the completion of forest-type maps and sampling procedures in the field as a basis for Forest programs.
– Coordinates forest recreation planning activities.
– Coordinates, organizes, analyzes, and disseminates Forest statistics.
– Coordinates the acquisition, use, and disposal of equipment used in forest fire control and misuse of forest
– Maintains records, and prepares reports and correspondence related to the work.
– Performs related work as assigned by supervisor

Minimum Qualifications

  • Bachelor’s Degree in Development Studies

    Experience: 3

  • Master’s Degree in Development Studies

    Experience: 1

  • Bachelor’s Degree in Agroforestry

    Experience: 3

  • Master’s Degree in Agro-forestry

    Experience: 1

  • Bachelor’s Degree in Forestry,

    Experience: 3

  • Bachelor’s Degree in Agriculture

    Experience: 3

  • Master’s Degree in Agriculture

    Experience: 1

  • Master’s Degree in Forestry

    Experience: 1

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Understanding Rwanda’s environment system

  • Extensive Knowledge in Forestry and Natural Resources

CLICK HERE TO READ MORE AND APPLY

 

Administrative Assistant at RWANDA FORESTRY AUTHORITY: (Deadline 28 January 2022)

Job description

– Assist the SPIU Coordinator in his daily administrative duties;
– analyze and summarize the documents to be submitted to the SPIU Coordinator for approval;
– identify priority files to be submitted to the SPIU Coordinator.
– record, process and file the SPIU Coordinator confidential documents;
– answer telephone calls for the SPIU Coordinator’s Office;
– forward correspondences;
– keep the SPIU Coordinator appointments diary;
– submit regular activity reports;
– Perform any other task assigned by the SPIU Coordinator.

Minimum Qualifications

  • Advanced Diploma in Secretarial Studies

    Experience: 0

  • Advanced Diploma in Office Management

    Experience: 0

  • Bachelor’s Degree in Public Administration

    Experience: 0

  • Bachelor’s Degree in Administrative Sciences

    Experience: 0

  • Bachelor’s Degree in Sociology

    Experience: 0

  • Bachelor’s Degree in Management

    Experience: 0

  • Bachelor’s Degree in Business Administration

    Experience: 0

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Customer care skills

  • Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

  • Ability to really listen to customers

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