14 Job Positions at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Credit Analyst at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

The Development Bank of Rwanda (BRD) Plc is Rwanda’s only National Development Bank mandated to support Rwanda’s Vision 2050 development agenda. Over the past five years, the bank has registered exponential growth contributing to socio-economic development, strengthening institutional and human capacity, fostering corporate governance and risk management practices.

The Bank is implementing the revised strategic plan for 2024-2028 which is appropriately aligned to the country’s strategic direction enabling the Bank to unlock better value creation for its stakeholders by supporting entrepreneurs, addressing market failures, and impactful socioeconomic development.

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To achieve its strategic mandate, BRD recognizes the importance of strengthening its human and institutional capital to drive sustainable development and ensure the Bank remains a center of excellence in the financial sector.

BRD is committed to respecting gender equality and disability norms. We promote gender-responsive practices. Qualified candidates particularly females and persons living with disabilities are encouraged to apply.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

CREDIT ANALYST (1)

1. Background Information
Job Title: Credit Analyst
Division: Credit	Department/ Section/Unit: Credit Risk
Reports to: Manager, Credit Risk

Contract Terms – Open-ended

Purpose of the Job:

Under the direct supervision of the Credit Risk Manager, the Credit Analyst will be part of the credit risk management team and is responsible for identifying, assessing, and measuring credit risks for projects submitted for risk assessment and ensuring appropriate risk controls and responses are developed, in relation to the credit/loan requests for BRD funding.

Main Responsibilities of the Job:

Analyze and assess the financial statements and credit history of existing and new clients.
Review credit applications and perform credit checks.
Structure deals and perform risk assessments.
Make informed decisions backed by sound assessment.
Produce risk assessment reports for projects to advise the Management on the decision of financing, based on the risks identified and Credit rating of the project.
Propose a risk-adjusted pricing for credits to be approved based on risks identified and rating of the project.
Perform qualitative data analysis using available analytical techniques, tools, models, simulation, etc.
Interpret results of analysis, present recommendations, alternatives and implications.
Collaborate in structing new credit products and Bank’s special funds.
Participate in project deal forums and project site visits.
Prepare/collaborate on presentations, reports and capture key credit risk elements for trend analysis as a loss control measure.
Gather, analyze and synthesize quantitative and qualitative data of credit proposal or industry /sector trends to determine and promote data driven business decisions.
Provide ad-hoc reporting and analysis of data with the ability to demonstrate significant changes.
Familiarize with factors driving performance of industry and trends in Bank’s sectors of intervention
Review reports and performance trends on a monthly and quarterly basis with the loan recovery, Administration and monitoring teams.
Support in the development of documents related to credit risk management such as policies and procedures.
Support in sharing knowledge on matters related to credit risks for projects financing and mitigation measures.
Perform periodic risk control self-assessment for the credit risk analysis process.

Performance indicators

Number and quality of risk assessment reports done for projects to be financed.
Turnaround time for credit risk projects handled by the credit risk unit.
Number of project site visits and reports as allocated
The number of deal forum discussions participated in as allocated by the supervisor.
Submission of daily, weekly, and monthly credit risk assessment reports to the immediate supervisor
Collect information relating to restructured projects allocated and submit for analysis on monthly basis
Submitted proposals on suitable tools identified and suitable for credit risk improvement
Participation in periodic knowledge sharing sessions. through research papers related to the business activities and updating of credit risk register.

Working relationships

Credit operations & reporting Unit.
Business development department.
Credit Monitoring unit.
Work out & recovery unit.
Human Resource departments.
Department of Company Secretary and General Counsel.
Risk department.
Finance department.

Professional, academic qualifications and experience

Bachelor’s degree in finance, Economics, Banking, statistics, Mathematics. Actuarial Science or related discipline.
At least 3 years’ experience in banking or financial services organization in a similar role
A Professional qualification in risk management, project finance or project management is a competitive advantage.
An understanding of project management is an added advantage

Core competencies

Given the analytical nature of the role, the successful candidate will be highly numerate with the following experience and skills:

Working knowledge and experience in credit analysis. Working knowledge of banking laws and regulation in Rwanda.
Solid understanding of the credit appraisal process and project finance.
High level of accuracy in evaluating financial records and documents.
Strong understanding of Credit risk analysis and policies.
Knowledge of credit risk management and measurement practices.
Must possess effective research, analytical and problem-solving skills.
Proficiency with a variety of computer software applications, including MS Word, Excel, Power Point, use of analytical tools and financial modeling.
Extensive analytical skills as well as problem identification and solving skills.
Good judgement and mental agility, Critical thinking. Results orientated, Attention to detail.
Ability to manage multiple conflicting priorities across multiple projects/initiatives.
High level of integrity and Excellent oral and written communication skills.

Application Guidelines:

Interested candidates should apply online (https://www.brd.rw/careers/ ) and upload application documents including Curriculum Vitae, copies of degree certificates and professional certificates, motivation letter, names of three previous supervisors (as one document) as well as their emails and telephone.

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Manager Loan Collection at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

1. Background Information
Job Title: Manager Loan Collection Current Grade: JG5
Department: Education Portfolio Management
Reports to: Head, Education Portfolio Management
Direct Reports: Officers, Loan Collection	Indirect Reports: N/A

Contract Terms – Open-ended

Purpose of the Job:

The purpose of the position is to develop a Loan Collection strategy and implement it on a day-to-day basis ensuring efficient and effective Loan Collection of all the study loans due and tracking all loan beneficiaries to have them start repaying their study loans to achieve the main objective of the scheme.

Main Responsibilities of the Job:

Develop a Loan Collection strategy for the education loan portfolio, ensuring the achievement of targets on recoveries as set forth in the MoU with the Ministry of Education.

Develop annual action plans and activities for the Loan Collection unit, capturing the key performance areas to be delivered against.
Update the policies, procedures, and processes required to effectively and efficiently recover the study loans to the maximum.
Establish and maintain the relationships/partnerships with all stakeholders required to deliver the Loan Collection strategy
In consultation with the disbursement team, data scientist establish a database that will support the Loan Collection process
Provide input into the development of systems employed in the management of higher education financing scheme, providing the capability required to undertake effective and efficient Loan Collection of study loans
Implement the department’s operating policies and procedures in relation to Loan Collection and other applicable activities, delivering compliance in the process
Coordinate all core Loan Collection activities for timely delivery and quality Loan Collection processes
Monitor compliance by employers and loan beneficiaries, ensuring that reminders on repayment are made in a timely manner.
Engage inspection units on the non-complying employers and beneficiaries to ensure inspection is planned for them
Review loan clearance letters after due verification for clarification of total loan vis a vis payments made
To ensure that claims from loan beneficiaries regarding loan statements, discharge letters, and refunds are responded to on a timely basis
Review billings, payments allocations, and refunds prepared by Loan Collection Officers for data accuracy and to minimize complaints
Engage all employers to declare payments on time and ensure that all payments made by study loan beneficiaries are allocated to the respective beneficiaries for data accuracy.
Compile and review weekly, monthly, quarterly, and annual reports on student loan Loan Collection for monitoring and evaluation purposes
Work with the IT team to ensure that MINUZA is regularly updated to serve the needs of users and all stakeholders
Work with IT to ensure that systems integrates for the key stakeholders (MIFOTRA, RSSB, NIDA, CRB, RRA, BANKS, etc.) are up and running to facilitate beneficiaries’ tracking and onboarding for repayment.
Monitor proper filing of Loan Collection documents to avoid loss of documents
Oversee data management, delivering clean system data that supports the Loan Collection effort
Undertake proactive coaching and development of Loan Collection staff, ensuring the availability of competencies required to deliver the Loan Collection strategy

Performance indicators

Achievement of Loan Collection Annual KPIs
Availability of a clean study loan database that supports the Loan Collection process
Availability of updated and approved policies and procedures for Loan Collection
Full compliance with the guidelines on recoveries, both internal and external
Timely submission of quality Loan Collection reports to all stakeholders, both internal and external
A robust network of partnerships that support the Loan Collection process, feedback from the partnerships on the quality of engagement
Level of automation of the Loan Collection process against the target
Achievement of a high level of customer satisfaction on service delivery to loan beneficiaries and other stakeholders

Working relationships

BRD staff
Partnerships in the education portfolio management/ Disbursement team
Employers and study loan beneficiaries
Government institutions (MINEDUC, MINCOFIN, RISA, MIFOTRA, HEC, RRA etc.)
HLI’S management
External partners and associations (WB, MCF, etc.)
Relevant regulators
Banks, BNR, CRB

Professional, academic qualifications and experience

Master’s degree in economics, Business Administration, Accounting, Finance and any other related field with 5 years of experience in senior positions in the fields of external audit, finance, or enforcement of statutory deductions (e.g., taxes, pension, and medicacontribution)
Bachelor’s degree in accounting, Finance, Economics and any other related field with 10 years of experience at the middle management level in the fields of external audit, finance, or enforcement of statutory deductions (e.g., taxes, pension, and medical contribution)
Sound knowledge of banking or funds management are added advantages.

Core competencies

Knowledge of Education portfolio policies and procedures
Knowledge and understanding of Loan Collection and enforcement processes and procedures
Positive attitude, results-oriented with the ability to work under high pressure to deliver
Good communication and interpersonal skills, risk management, people management, and project implementation.
Stakeholders’ relationship management
Financial management and report writing skills
Possessing data manipulation and analytical skills since the job requires dealing with various data with deeper analysis
Good customer service, since the job is primarily a customer-facing role
Ability to work with a team, and adapt to any working environment
Be flexible to carry out any other reasonable task as requested by the management

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

3 Job Positions of Call Centre Agent at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

CALL CENTRE AGENT (3)

1. Background Information

Job Title: Call Centre Agent

Department: CEO ‘Office

Reports to: Administratively Call Centre Supervisor & Functionally Head of Education

Contract Terms – 2 years Fixed-Term Renewable

Purpose of the Job:

Be the frontline of customer interaction, responsible for handling incoming and outgoing calls, addressing customer concerns, and providing exceptional service.

Main Responsibilities of the Job:

Answer inbound customer calls, manage inquiries, and provide solutions to customer issues or requests in a professional and timely manner.
Make outbound calls as required for follow-ups, surveys, or initiative-taking customer outreach.
Provide clear, accurate, and comprehensive information to customers regarding products, services, policies, and procedures.
Maintain a high standard of customer service to ensure customer satisfaction and loyalty.
Escalate complex issues or unresolved complaints to the appropriate supervisor or department for further assistance.
Ensure that all customer interactions are managed with empathy and professionalism, aiming to achieve first-call resolution whenever possible.
Accurately log and update customer details, inquiries, and resolutions in the CRM system or relevant databases.
Adhere to company policies, procedures, and service level agreements (SLAs) while managing customer inquiries and interactions.
Follow proper protocols for handling sensitive customer data and information in compliance with data protection and privacy laws.
Report any recurring issues, complaints, or customer trends to supervisors or relevant teams for follow-up action.
Assist with conducting customer satisfaction surveys or follow-up calls to ensure issues have been resolved satisfactorily.
Collaborate with other call centre agents and departments to ensure a seamless and positive customer experience.
Participate in team meetings to discuss performance, challenges, and best practices for improving customer service.
Share knowledge and insights gained from customer interactions to support team development and service enhancement.
Participate in ongoing training and professional development opportunities to improve skills, product knowledge, and customer service techniques.
Stay informed about new products, services, or changes in company policies that may affect customer interactions.

Performance indicators

Customer Satisfaction (CSAT):Percentage of positive customer feedback or satisfaction ratings post-interaction.
First Call Resolution (FCR):Percentage of customer issues resolved during the first call without the need for escalation.
Average Handle Time (AHT):Average time spent handling customer inquiries or issues per call, with a balance between speed and quality.
Service Level Adherence:Percentage of calls answered within the designated service time or within expected wait times.
Call Abandonment Rate:Percentage of calls that are abandoned by customers before being answered.
Attendance & Punctuality:Percentage of scheduled shifts attended on time with minimal absenteeism.
Escalation Rate: Percentage of calls escalated to a supervisor, aiming to minimize unnecessary escalations.
Productivity (Calls Managed per Hour):Number of calls an agent is able to handle effectively within a specified timeframe.

Feedback Implementation: Number of customer feedback suggestions implemented or followed up on to improve service.

Working relationships

BRD All Departments & the public

Professional, academic qualifications and experience

Customer Service Orientation:Strong focus on providing exceptional service, addressing customer needs, and ensuring satisfaction.
Communication Skills:Clear, concise, and professional communication (both verbal and written in English and Kinyarwanda, French would be an added advantage) to effectively interact with customers and team members.
Problem Solving:Ability to quickly identify customer issues and find efficient, effective solutions while maintaining a positive customer experience.
Multitasking:Capable of managing multiple tasks simultaneously, such as answering calls, documenting customer details, and addressing issues in a fast-paced environment.
Emotional Intelligence:Ability to remain calm, empathetic, and professional while dealing with frustrated or upset customers.
Time Management:Efficiently managing call handling times, responding to customer inquiries, and meeting performance metrics.
Team Collaboration:Ability to work well within a team, sharing information and supporting colleagues to meet team goals.
Technology Proficiency:Competence in using call centre software, CRM systems, and other tools to manage customer interactions and document issues effectively.
Patience and empathy, especially when dealing with difficult or frustrated customers.

Core competencies

Leadership & Team Management:Ability to lead, motivate, and manage a team of agents to achieve performance targets while fostering a positive work environment.
Customer Service Excellence:Strong focus on delivering exceptional customer service, ensuring that customer concerns are resolved efficiently and professionally.
Communication Skills:Excellent verbal and written communication abilities for effectively conveying expectations, providing feedback, and handling escalations.
Problem Solving & Conflict Resolution: Ability to manage customer complaints and agent conflicts with a focus on finding solutions and maintaining team morale.
Time Management & Multitasking:Effective at managing multiple tasks, such as supervising agents, monitoring performance, and ensuring operational goals are met.
Quality Assurance:Ensuring calls meet established quality standards and compliance with company policies and procedures.
Process Improvement:Identifying areas for operational improvement and implementing strategies to enhance efficiency and customer experience.
Empathy & Emotional Intelligence: Understanding and addressing customer and team member emotions to build trust and improve interactions.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Ascent Project Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

ASCENT PROJECT OFFICER (1)

1. Background Information

Job Title: ASCENT Project Officer

Department: SPI (Strategic Projects Implementation)

Report to: Project Coordinator, SPI

Contract Terms: 4 years’ fixed term (Based on the project lifespan)

Purpose of the Job:

The Project Officer for the Accelerating Sustainable and Clean Energy Access Transformation (ASCENT – Rwanda) project will assist in planning, executing, and completing clean energy projects, ensuring they meet deadlines, budgets, and sustainability goals. S/he must understand energy projects mainly off-grid solar, clean cooking, and productive use of energy, and ensure project development objectives and indicators, as outlined in the project appraisal document are tracked. The project officer will monitor progress, identify risks, allocate resources, and maintain effective communication with stakeholders. S/he will also address risks, manage budgets, and ensure compliance with ASCENT’s standards. Strong organizational and problem-solving skills, along with knowledge of clean energy systems, are essential for success in this role. More information about ASCENT – Rwanda is available on https://projects.worldbank.org/en/projects-operations/project-detail/P180575.

Main Responsibilities of the Job:

Project Coordination:

Assists the project coordinator in the development of ASCENT plans, annual budget,subsidy management, timelines, and deliverables.
Support the project coordinator for coordination with team members, stakeholders, and partners to ensure smooth project execution.

Administrative Support:

Maintains and properly filing of ASCENT project related documents such as activity plans, reports, contracts, project data, and budgets.
Prepares ASCENT meeting, training and workshop agendas, drafts minutes/reports, and updates the progress to stakeholders.

Monitoring and Reporting:

Tracks ASCENT progress against project indicators and results framework.
Compiles data for performance metrics and prepares detailed reports.
Identifies risks, issues, and deviations from the ASCENT plan and suggests mitigation measures.
Works with the M&E Officer for the project’s successful monitoring and reporting against targets.

Resource Management:

Assists the project coordinator in allocating resources, including personnel, tools, and finances.
Supports the team to have access to the resources required to meet project goals.
Drafts the ToRs and scope of works for consultancy contractswith consultants as such consultancy work may be required for the successful execution of the project.

Communication and Liaison:

Acts as a liaison officer for communication between the Project Implementation Unit (PIU), and external stakeholders.
With guidance from the Head of SPI, s/he may take the lead or stand in the absenceof the project coordinator.
Facilitates effective communication to ensure everyone is aligned with ASCENT project objectives.

Risk and Issue Management:

Supports under the guidance of the PIU to identify potential risks and issues that could impact ASCENT project success.
Assist the PIU in the development and implementation of mitigation strategies.

Compliance and Quality Assurance:

Ensures ASCENT project complies with standards and regulations as required by BRD and the funders.
Assists in maintaining the quality of ASCENT project deliverables.

Budget Management:

Tracks and manages expenses to ensure ASCENT projects remain within budget.
Reports any financial discrepancies or concerns to the ASCENT project coordinator.
S/he is expected to perform any other tasks assigned by the project coordinator.

Working relationships

Across the different departments withing BRD, mainly business development, risk, legal, and internal audit. The incumbent should establish a strong working relationship with external stakeholders, mainly Ministry of Infrastructure, World Bank, AIIB, REG/EDCL, energy private companies, and the development partner.

Professional, academic qualifications and experience

Education:

A Master’s or bachelor’s degree in Renewable Energy, Energy Economics, Business Studies, Electrical Power Engineering, Project Management, Development Studies, or related field.

Experience:

For bachelor’s degree holders: At least 5 years of relevant experience in project financing and implementation, with preference to energy projects.
For master’s degree holders: At least 3 years of relevant experience in project financing and implementation, with preference to energy projects. .
Proven ability to independently conduct capacity-building activities and training to project stakeholders, mainly energy private companies.
Experience in contributing to the assessment of the environmental impacts and social safeguards of energy projects.
Familiarity with World Bank or Asian Infrastructure Investment Bank (AIIB) financed distributed renewable energy projects is an advantage.
Ability to work independently.
Ability to provide clear, and excellent assessments/recommendations for projects related to energy financing.
Strong skills in reporting and analyzing energy projects that are implemented under results-based financing (RBF) subsidy and credit line facilities.
Ability to translate complex data into accessible, user-friendly reports.
Excellent conflict management and decision-making skills at all levels.
Proficiency in computer applications for monitoring energy projects, preparing reports, letters, and presentations.
Strong organizational, time management, and multitasking abilities.
Exceptional written and verbal communication skills, with the ability to collaborate effectively within teams and across diverse groups.
Proficiency in project management tools and methodologies (e.g., Agile, Waterfall among others).
Analytical thinking and problem-solving capabilities.
Basic financial literacy for budget management and tracking.
Strong interpersonal skills for effective collaboration with various teams.
Fluency in English is required, with proficiency in Kinyarwanda preferred.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Project Field Support Officers at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

PROJECT FIELD SUPPORT OFFICERS (6)

1. Background Information

Job Title: Project Field Support Officers

Number of Positions: 6

Staff Location: EUCL Provincial Hubs

a) REG Northern Provincial Hub (1 Staff)

b) REG Southern Provincial Hub (2 Staff)

c) REG Western Provincial Hub (1 Staff)

d) REG Eastern Provincial Hub (1 Staff)

e) REG Kigali City Hub (1 Staff)

Reports to: Report to the Development Bank of Rwanda (BRD) with copy to EDCL & EUCL.

Contract Terms –1-year Renewable Contract

Purpose of the Job:

The Field Support Staff will oversee the implementation of Accelerating Sustainable and Clean Energy Access Transformation (ASCENT) project components related to solar home systems, clean cooking technologies, and productive use of energy solutions at the district level. This role will provide consistent field-level support, report on progress, engage local stakeholders, and raise awareness. Additionally, the Field Support Staff will monitor compliance among participating companies, address grievances in collaboration with District Grievance Redress Committees (GRCs) and help ensure beneficiary satisfaction. More information about ASCENT – Rwanda is available on https://projects.worldbank.org/en/projects-operations/project-detail/P180575.

Main Responsibilities of the Job:

Stakeholder Engagement & Awareness:

Conduct regular project awareness and informational sessions with district stakeholders, including local leaders, companies, and project end beneficiaries.
Ensure a high level of satisfaction among the project’s end beneficiaries and ensure that participating companies are fully compliant with project requirements.
Facilitate and foster relationships with local Government for the project sustainability.

Project Monitoring and Follow-up:

Conduct field visits as per the developed and approved plan by BRD to monitor the progress of distributed subsidized technologies (Clean Cookstoves, Solar Home Systems, Productive use of energy products) by participating companies.
Track distribution timelines, assess project progress, and ensure compliance with project requirements and eligibilities criteria
Collaborate with EDCL and BRD project implementation team to ensure the project is implemented as per the design and meeting the field related requirements , including the field verification, phone verification, and other required field verification to be done by both EDCL and BRD. .
Identify and document any challenges, inefficiencies, or potential risks in implementation, and propose corrective actions as needed.
Conduct a counter-verification of all project beneficiaries, mapping their locations through a survey and ongoing monitoring to assess the operational status of technologies and the level of after-sales service provided.

Grievance Redress Support:

Collaborate with the District Grievance Redress Committee to address project-related complaints or grievances in a timely and effective manner.
Provide support in resolving issues raised by beneficiaries and maintain clear records of complaints and resolutions.

Environmental Compliance Monitoring:

Ensure that the distribution companies comply with field-level standards, policies, and protocols set by BRD and EDCL.
Conduct checks on e-waste and safety standards, installation quality, and operational reliability of the systems being deployed.
Report any environmental compliance issues to the project management, suggesting improvements or corrective measures.

Data Collection and Reporting:

Collect and verify data on project implementation, including distribution coverage, user satisfaction, and any technical challenges.
Prepare and submit monthly reports on project progress, compliance, field observations, and identified issues within the district.
Document best practices and lessons learned, contributing to project knowledge and improvement.

Additional Responsibilities:

Provide logistical support for Donor field visit missions, stakeholder meetings, and monitoring exercises.
Coordinate with BRD, EUCL and EDCL teams to ensure alignment with district-level activities and project goals.
Assist in any additional duties as required by BRD, EUCL, and EDCL to support project objectives.
Utilize platforms such as public community gatherings, including events like Umuganda and Inteko z’abaturage, to conduct project awareness campaigns.
Reporting on a daily basis to the EUCL Provincial Hub Manager.

Key Deliverables

Monthly reports detailing community engagement activities, project progress in the district, compliance status, and grievances addressed.
Documentation of beneficiary feedback and improvement suggestions from the field.

Performance indicators

Data Quality and Analysis Accuracy: Measure the accuracy and effectiveness of data analysis conducted to identify trends, patterns, and insights. Assess the impact of data-driven decisions on the organization’s success.
Database Performance and Maintenance: Evaluate the efficiency of maintaining database structures, data models, and ETL processes. Track the performance of core banking applications and the ability to troubleshoot and resolve performance issues promptly.
Data Security and Rules: Enforcing Data Protection Law ,by implementation of security measures to ensure data security and integrity.

Working relationships

Disbursement Manager and Recovery Manager
Marketing and Communication Manager
Education Portfolio Management Partners

Professional, academic qualifications and experience

Education:

Bachelor’s degree or Advance Diploma in electrical engineering, Renewable Energy, Environmental Science, Environmental Engineering, or a related field.

Experience:

Prior experience in renewable energy, rural development, community engagement, or field support roles is preferred.

Technical Skills:

Proficiency in project monitoring and reporting.
Familiarity with solar and clean energy technologies and Productive use of energy

Other Requirements:

Strong reporting, analytical, and communication skills.
Valid driving license (Category A) for mobility in the district.
Ability to work independently and manage multiple responsibilities effectively

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Senior Operation Risk Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

SENIOR OPERATIONAL RISK OFFICER (1)

1. Background Information

Job Title: Senior Operation Risk Officer

Department: Enterprise Risk Management

Reports to: Manager Enterprise Risk

Contract Terms – Open-ended

Purpose of the Job:

As an Operational Risk Officer at the Development Bank of Rwanda (BRD), you will be responsible for the identification, assessment, measurement, monitoring and reporting non-financial/Operational risks (and the impact of the financial risks on the value of the bank through the process in which they are managed) to ensure that business units of the Bank optimize the risk-reward relationship and mitigate losses, and you will lead the development and implementation of a comprehensive business continuity program aligned with international best practices (e.g., ISO 22301) to ensure organizational resilience and minimize disruption in the event of unforeseen events.

Main Responsibilities of the Job:

Operational Risk Identification and Assessment:

Identify and assess potential threats: Analyse natural disasters, cyber threats, human errors, and other vulnerabilities that could disrupt operations.
Develop and implement risk mitigation strategies: Implement preventative measures like technology upgrades, security policies, and staff training to minimize the likelihood of disruptions.
Maintain awareness of emerging risks: Stay updated on changing risk landscapes and adapt the BCP and mitigation strategies, accordingly, reporting on potential impacts.
Work with respective departments to develop their respective risk and Control self-assessments to identify, assess, and prioritize operational risks across the bank’s activities, systems, and processes.
Ensure potential risk events across all operational domains are Identified and categorized through department Risk Control Self assessments.
Assess the likelihood and potential financial and reputational impact of each risk event using validated methodologies.
Rank risks based on their severity and urgency for mitigation.
Document the risks identified through the preparation of a risk register for the Bank.
Participate in the development of departmental risk indicators, implement Enterprise-wide key risk indicators ( KRIs) and monitor their performance.
Assess the capital charge resulting from operational risk weighted assets.
Prepare and conduct the product, program and projects risk assessment and provide recommendations.
Prepare risk champions refresher training on regular basis, to ensure a risk aware culture through different programs ( BCP, operational risk programs among others)
Participating in fraud investigation that may arise from the course of the bank’s operations.

Operational Risk Measurement, Mitigation and Control:

Ensure the formulation and implementation of a robust risk management strategy aligned with the bank’s risk appetite and regulatory requirements.
Stay updated on relevant banking regulations and incorporate their requirements into BRD risk management framework.
Ensure risk assessments are conducted before launching new activities or implementing significant changes.
Ensure the design and implementation of effective controls, including:
Preventive: Process improvements, technology upgrades, employee training, and robust security protocols.
Detective: Monitoring mechanisms and exception reporting systems to proactively identify and address risk occurrences.
Corrective: Disaster recovery plans and incident response protocols to minimize potential losses and ensure business continuity.
Perform a Control Effectiveness Evaluation by:
Regularly assessing the adequacy and effectiveness of implemented controls, adapting and updating them as necessary to address evolving risks and regulatory changes.

Operational Risk Reporting and Governance:

Periodic Reporting: Develop reporting templates and provide regular reports to senior management and relevant committees, including:
Risk Profile: Comprehensive overview of the bank’s current risk landscape, highlighting key risk areas and trends.
Mitigation Strategies: Details of implemented risk management strategies and their effectiveness.
Emerging Risks: Identification and analysis of potential emerging risks requiring proactive attention.
Communication and Collaboration: Maintain open communication channels with all stakeholders to foster a culture of risk awareness and proactive risk management.

Building and Maintaining the Business Continuity Framework:

Conduct Business Impact Analysis (BIA): Identifying and prioritizing critical business functions based on their impact on the bank’s mission and stakeholders.
Develop and update the Business Continuity Plan (BCP): This plan outlines critical functions, recovery time objectives (RTOs), and recovery point objectives (RPOs) for essential bank operations.
Design and implement recovery strategies: Develop solutions for recovering critical functions in the event of disruptions, including alternate sites, technology redundancy, and workforce mobilization plans.
Conduct regular testing and exercises: Validate the effectiveness of the BCP through simulations and drills to ensure readiness for real-world events.

Crisis Management and Recovery:

Oversee recovery efforts: Coordinate with relevant teams to restore operations, repair damaged infrastructure, and mitigate financial and reputational losses.
Evaluate and document lessons learned: Analyse the response to disruptions and identify areas for improvement in the BCP and recovery strategies.

Coordination and Communication:

Collaborate with key stakeholders: Work with departments across the bank to align business continuity plans, test procedures, and communication protocols.
Establish clear communication channels: Ensure effective communication during disruptions to minimize confusion and facilitate swift recovery.
Train and educate staff: Provide training on BCP procedures and roles to ensure all personnel are prepared and can respond effectively in an emergency.
Provide mentorship to junior staff, or professional interns for personal development.

Continuous Improvement:

Regularly review and refine the Bank’s policies and procedures to ensure its alignment with best practices and regulatory requirements.
Proactively monitor industry trends and technological advancements to identify and address potential new risks.
Cultivate a robust risk culture via engaging risk awareness, learning, and training initiatives risk awareness, learning and training.

Performance indicators

Customer Satisfaction (CSAT):Percentage of positive customer feedback or satisfaction ratings post-interaction.
First Call Resolution (FCR):Percentage of customer issues resolved during the first call without the need for escalation.
Average Handle Time (AHT):Average time spent handling customer inquiries or issues per call, with a balance between speed and quality.
Service Level Adherence:Percentage of calls answered within the designated service time or within expected wait times.
Call Abandonment Rate:Percentage of calls that are abandoned by customers before being answered.
Attendance & Punctuality:Percentage of scheduled shifts attended on time with minimal absenteeism.
Escalation Rate: Percentage of calls escalated to a supervisor, aiming to minimize unnecessary escalations.
Productivity (Calls Managed per Hour):Nmber of calls an agent is able to handle effectively within a specified timeframe.

Feedback Implementation: Number of customer feedback suggestions implemented or followed up on to improve service.

Working relationships

BRD All Departments & the public

Professional, academic qualifications and experience

Bachelor’s degreein finance, project management, or a related field. A master’s degree or professional certifications (e.g., FRM, PRM, ISO 22301 Certified, ISO 31000 Certified) is desirable.
Preferable to have an audit background forat least 2 years’ experience in a financial institution or audit firms.
Minimum of 4 yearsof experience in Operational risk management.
Strong strategic thinking and analytical skills to align operational risk management with the overall Bank strategy.
Leadership qualities with the ability to effectively communicate and collaborate with stakeholders at all levels.
Good Understanding of Operational Risk Concepts and metrics for assessing, measuring, and reporting operational risks events.
Strong qualitative, analytical, and critical thinking skills to address complex operational risk challenges and develop effective solutions.
Ability to adapt to evolving regulatory environments and industry best practices.

Core competencies

Analytical Thinking & Reporting– Strong ability to analyze complex data, evaluate financial and non-financial records, and provide clear, data-driven risk insights.
High Accuracy & Attention to Detail– Expertise in reviewing operational documents, identifying inconsistencies, and ensuring compliance with risk frameworks.
Strategic & Logical Thinking– Ability to align operational risk management with institutional strategy and regulatory requirements.
Problem-Solving & Risk Identification– Proactive in detecting, assessing, and mitigating operational risks before they escalate.
Judgment & Mental Agility– Quick decision-making and adaptability in handling evolving risk scenarios.
Organizational & Process Improvement Skills– Strong ability to structure workflows, enhance internal controls, and improve risk processes.
Governance & Compliance Expertise – Deep knowledge of risk regulations, enterprise risk frameworks, and best practices in risk management.
Result-Oriented & Proactive– Focused on delivering measurable risk mitigation strategies and ensuring continuous improvement.
Collaborative Leadership & Stakeholder Engagement– Ability to work with internal teams, regulators, and external partners to embed a risk-aware culture.
Integrity & Ethical Conduct– Upholds transparency, accountability, and high ethical standards in all risk management functions.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Senior Data Analyst at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

SENIOR DATA ANALYST (1)

1. Background Information

Job Title: Senior Data Analyst

Department: IT & Digital Innovation

Reports to: Manager, IT Operations

Contract Terms – Open-ended

Purpose of the Job:

The goal is to acquire a proficient expert in data analysis, adept at database management, possessing advanced scripting skills, and a strong capacity to transform data into actionable insights that drive business objectives.

Main Responsibilities of the Job:

Conduct data analysis to identify trends, patterns, and insights that can inform business decisions.
Develop and maintain database structures and data models.
Perform data extraction, transformation, and loading (ETL) processes to ensure data accuracy and integrity.
Collaborate with business stakeholders to define data requirements and design data solutions.
Monitor and optimize database performance, including troubleshooting and resolving performance issues.
Manage and administer core banking applications, including maintenance and troubleshooting.
Implement security measures to protect and secure database information.
Collaborate with vendors to review contracts and manage vendor support.
Support the integration of any Electronic Financial Management Information System with external partners.
Participate in process improvement and automation initiatives to enhance operational efficiency.
Ensure timely and accurate database backups and high availability for critical systems.
Provide technical support to system users for database-related issues.
Collaborate with cross-functional teams on IT projects to deliver efficient IT solutions
Mentor and support junior data analysts.
Stay up to date with industry trends and emerging technologies in data analysis and database management.

Performance indicators

Data Quality and Analysis Accuracy: Measure the accuracy and effectiveness of data analysis conducted to identify trends, patterns, and insights. Assess the impact of data-driven decisions on the organization’s success.
Database Performance and Maintenance: Evaluate the efficiency of maintaining database structures, data models, and ETL processes. Track the performance of core banking applications and the ability to troubleshoot and resolve performance issues promptly.
Data Security and Rules: Enforcing Data Protection Law ,by implementation of security measures to ensure data security and integrity.

Working relationships

Disbursement Manager and Recovery Manager
Marketing and Communication Manager
Education Portfolio Management Partners

Professional, academic qualifications and experience

Bachelor’s degree in computer science, Information Technology, Data Science, or a related discipline.
Minimum of five (5) years of experience in data analysis and database management.
Proficiency in SQL and database management systems (e.g., Oracle, MySQL, SQL Server).
Experience with data visualization tools (e.g., Tableau, Power BI).
Knowledge of data warehousing concepts and methodologies.
Strong understanding of data privacy and security best practices.
Relevant certifications in data analysis or database management are a plus.

Core competencies

Ability to analyze and interpret complex data sets.
Strong attention to detail and accuracy.
Ability to work independently and manage multiple tasks and projects simultaneously.
Effective time management and organizational skills.
Ability to communicate insights and findings to stakeholders effectively.
Continuous learning and adaptability to new technologies and tools.
Collaborative mindset and willingness to share knowledge and mentor junior analysts.
Ability to work under pressure and meet tight deadlines.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Product Development Specialist at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

1. Background Information

Job Title: Product Development Specialist

Department: CEO’s Office

Report to: Manager, PR, Marketing and Communication

Contract Terms – Open-ended

Purpose of the Job:

Drive the creation and improvement of products, ensuring that they align with market demands and customer needs.

Main Responsibilities of the Job:

Lead and support the development and enhancement of products by conducting market research and identifying emerging trends to guide product creation.
Manage product positioning and ensure the development of clear and compelling product messaging.
Oversee the entire lifecycle of promotional materials, from conceptualization and ordering to inventory management and distribution.
Coordinate the timely production and stock maintenance of promotional materials, ensuring the marketing team has all necessary assets for campaigns.
Monitor inventory levels of promotional materials and ensure replenishment as required to meet marketing campaign needs.
Work collaboratively with the manager to set goals, define target audiences, and plan strategies for product launches and ongoing campaigns.
Manage and execute marketing campaigns by leveraging promotional materials, digital platforms, and events to drive product awareness and sales.
Track campaign performance, adjust strategies, and report outcomes to senior leadership.
Provide guidance to the marketing team, especially in terms of product development and promotional material management.
Design and develop internal product training sessions and materials to ensure that the sales, customer service, and other relevant teams are well-equipped with knowledge.
Ensure that the marketing team is up to date on product features, benefits, and promotions to maintain consistency across all marketing channels.
Collect customer feedback, sales insights, and performance metrics to evaluate the effectiveness of promotional materials and product offerings.
Collaborate with the product team to suggest improvements or iterations based on customer and market feedback.
Provide reports and actionable insights to the manager to drive future product and marketing strategies.
Function as a liaison between the marketing department and other teams (product development, sales, and customer service), ensuring alignment of messaging and objectives.
Support the manager in managing relationships with external partners, agencies, and vendors to ensure quality production and service delivery.
Assist the manager in managing the budget allocated to department.
Ensure that promotional material production stays within budget while maintaining quality and effectiveness.
Assist the manager in tracking key performance indicators (KPIs) for product marketing and promotional material effectiveness.
Provide regular updates on the status of product campaigns, promotional material stock, and other related performance.

Performance indicators

Product Launch Success: Timeliness and success of new product launches,including meeting launch deadlines and achieving targeted sales or market penetration goals.
Promotional Material Effectiveness:Engagement and conversion metrics for campaigns that use promotional materials, including lead generation and sales uplift.
Inventory Management:Accurate tracking and replenishment of promotional materials, ensuring optimal stock levels without overstocking or stockouts.
Campaign Performance:KPIs for marketing campaigns, including ROI, conversion rates, and customer engagement.
Product Feedback Integration:The number of product enhancements or iterations made based on customer feedback and market research.
Internal Training and Knowledge Transfer:Percentage of sales, customer service, and marketing team members trained on new product features and promotional materials.
Cross-Department Collaboration:The effectiveness of communication and collaboration with other departments in delivering cohesive product strategies and campaigns
.Lead Time for Promotional Materials:The time taken from concept to delivery of promotional materials, ensuring on-time availability for campaigns and product launches.
Budget Adherence:Staying within the allocated budget for product development and promotional materials, while maintaining high-quality standards.
Team Leadership & Support:Effectiveness in stepping in for the manager, maintaining team morale, and ensuring smooth operations in the absence of leadership.Customer Satisfaction with Products:Net promoter score (NPS) or customer satisfaction scores related to products promoted and managed by the officer.
Market Research Accuracy:Quality and impact of market research used in product development, leading to relevant and competitive products in the market.

Working relationships

BRD All Departments & the public

Professional, academic qualifications and experience

Bachelor’s degree in marketing, Business Administration, Product Management,
3-5 years of experiencein Product Development, Marketing, or Brand Management with a focus on product launches, development, and promotional material management.
Proven experience in creating and managing marketing campaignsand working with cross-functional teams (e.g., sales, product development, customer service).
Experience in inventory management of promotional materials, ensuring timely production, delivery, and stock maintenance.
Prior leadership or supervisory experience, especially in leading teams or projectswithin a marketing or product development setting.
Experience in market researchand using customer insights to guide product improvements and marketing strategies.
Strong background in digital marketing tools and platforms (e.g., social media,email marketing, SEO, SEM, Google Analytics).
Strong communication and collaboration skillsto work effectively with internal teams and external partners/vendors.
Analytical skillsto track and measure the performance of products and campaigns and make data-driven decisions.
Problem-solving and creative thinkingto handle challenges in product development and marketing execution.
Ability to manage multiple projects simultaneously, ensuring timely delivery of tasks and campaigns.

Core competencies

Product Development Expertise:Knowledge of the full product lifecycle, from concept to launch, and ability to coordinate product strategy and market introduction.
Marketing Strategy:Deep understanding of product positioning, messaging, and the ability to create compelling marketing campaigns to promote new and existing products.
Promotional Material Management:Expertise in planning, creating, and managing promotional materials, ensuring they align with brand guidelines and support marketing goals.
Project Management:Strong organizational and multitasking skills to manage multiple projects and campaigns simultaneously, ensuring deadlines and budgets are met.
Collaboration & Team Leadership:Ability to collaborate with various departments and lead teams when the manager is unavailable.
Supplier Management:Skill in collaborating with external vendors for the production and distribution of promotional materials, ensuring quality and timely delivery.
Customer-Centric Focus:Understanding customer needs and preferences, using insights to develop products and marketing strategies that resonate with target audiences.

Brand Consistency: Ensuring that all promotional materials and campaigns are consistent with the company’s brand values and communication style.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Communication and PR Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

1. Background Information

Job Title: Communication and PR Officer

Department: CEO ‘Office

Duo reporting to: Administratively to the Manager, PR, Marketing and Communication and functionally to CDAT Project Coordinator

Contract Terms – Open-ended

Purpose of the Job:

Manage both internal and external communications to maintain a positive public image and foster strong media relations.

Main Responsibilities of the Job:

Develop and implement PR and communication strategies that align with the organization’s overall objectives.
Manage the organization’s brand image and reputation through effective media relations, public engagement, and stakeholder communication.
Write, edit, and distribute press releases, newsletters, speeches, and other communication materials.
Manage and update content for the organization’s website, social media platforms, and internal communication channels.
Monitor media coverage and public perception, providing timely reports and recommendations to management.
Function as the primary point of contact for media inquiries, press conferences, and interviews.
Develop and maintain relationships with journalists, media houses, influencers, and other key stakeholders.
Organize and coordinate events such as press briefings, conferences, and corporate engagements.
Oversee crisis communication strategies, ensuring timely and appropriate responses to reputational risks.
Develop key messages and talking points for the organization’s leadership and spokespersons.
Implement, and manage CSR requests in alignment with the organization’s policies.
Monitor and evaluate the impact of CSR projects and prepare reports for internal and external stakeholders.
Engage employees in CSR activities, encouraging volunteerism and social responsibility.
Communicate CSR initiatives through internal and external channels to enhance corporate reputation.
Stay updated on industry best practices and trends in CSR and sustainability.

Performance indicators

Media Coverage & Brand Visibility:Number of press releases published, and media mentions secured.
Digital & Social Media Engagement:Growth in followers, reach, and engagement across platforms.
Internal & External Communication Efficiency:Employee engagement with internal communication materials.
Event & Campaign Management:Successful execution of PR events and stakeholder engagements.
Crisis Communication & Reputation Management:Response time and effectiveness in managing PR crises.
CSR Program Impact & Execution:Number of CSR initiatives successfully implemented.
Stakeholder & Community Engagement: Growth in partnerships and community engagement.
Employee Engagement in CSR Activities:Percentage of workforce participation in CSR programs.
Budget & Resource Utilization: Effective use of CSR budget and project resources

Working relationships

BRD All Departments & the public

Professional, academic qualifications and experience

Bachelor’s degree in public relations, Communications, Marketing, Journalism, Business Administration, or a related field.
Strong writing, editing, and verbal communication skills (English and Kinyarwanda, French is an added advantage).
Proficiency in media relations, digital marketing, and social media management.
Knowledge of CSR frameworks and sustainability reporting.
Experience in event planning, stakeholder engagement, and crisis communication.
Ability to develop and execute PR campaigns and CSR initiatives.
Proficiency in graphic design tools (Canva, Adobe Suite) and content management systemsis a plus.
2-3 yearsof experience in PR, corporate communications, or media relations.
Proven record in content creation, digital marketing, and brand management.
Prior experience in event planning, sponsorships, and community outreach.

Core competencies

Strategic Communication:Ability to craft and execute effective communication strategies that align with organizational goals.
Media Relations & Public Affairs:Strong network and relationship management with media houses, journalists, and influencers.
Content Creation & Storytelling:Excellent writing, editing, and creative skills for press releases, speeches, and marketing materials.
Digital & Social Media Management:Proficiency in managing corporate social media accounts and digital engagement strategies.
Crisis Communication & Reputation Management:Ability to respond quickly and effectively to PR crises and reputation risks.
Corporate Social Responsibility (CSR) & Sustainability:Understanding of CSR frameworks, sustainability reporting, and community engagement.
Stakeholder Engagement & Relationship Building:Strong ability to manage and engage with internal and external stakeholders.
Event Planning & Execution:Experience in organizing corporate events, sponsorships, and community outreach programs.
Analytical & Reporting Skills:Ability to measure and report the impact of PR, CSR, and communication initiatives.
Project & Budget Management: Capability to plan, execute, and track PR and CSR projects within budget constraints.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Digital Media and Event Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

1. Background Information

Job Title: Digital Media and Event Officer

Department: CEO ‘Office

Reports to: Manager, PR, Marketing and Communication

Contract Terms – Open-ended

Purpose of the Job:

Manage the organization’s digital presence across social media platforms and executing corporate events.

Main Responsibilities of the Job:

Develop and implement digital marketing strategies to enhance brand visibility and engagement.
Create and manage content for digital platforms, including social media, websites, email campaigns, and paid advertisements.
Monitor and analyse digital marketing performance using tools like Google Analytics, social media insights, and email metrics to optimize campaigns.
Drive website traffic through SEO, SEM, and other online marketing techniques.
Manage online advertising budgets, ensuring effective resource allocation and return on investment.
Oversee the management and content creation of social media platforms (Facebook, Twitter, LinkedIn, Instagram, etc.).
Develop social media content calendars and ensure timely posting to engage target audiences.
Monitor social media conversations, respond to inquiries, and manage online reputation.
Track social media metrics and report on growth, engagement, and content performance.
Plan and coordinate all aspects of internal and external events, including logistics, invitations, and vendor management.
Organize both virtual and in-person events such as conferences, workshops, product launches, and promotional events.
Work closely with cross-functional teams to ensure event goals and objectives are aligned with the organization’s strategy.
Manage event marketing efforts, including promoting events through digital channels, social media, and email campaigns.
Ensure events run smoothly by managing timelines, budgets, and on-the-day coordination.
Develop and execute campaigns to support product launches, marketing initiatives, and brand-building activities.
Create digital marketing assets such as banners, emails, videos, and promotional content to support event promotion.
Ensure all digital content aligns with the brand’s voice, values, and objectives.
Analyse the effectiveness of digital marketing campaigns and events, providing insights and recommendations for improvement.
Provide regular reports on digital marketing metrics (website traffic, engagement, conversion rates) and event performance.
Track KPIs for both digital marketing and event management efforts and assess overall success.
Collaborate with internal teams, external partners, and stakeholders to ensure the seamless execution of digital marketing and event activities.
Maintain strong communication with vendors, suppliers, and event partners to manage logistics and fulfil event requirements.
Serve as the point of contact for event attendees, addressing inquiries and providing excellent customer service.

Performance indicators

Digital Campaign Effectiveness:Engagement rate, click-through rate (CTR), and conversion rate of digital marketing campaigns.
Website Traffic Growth:Increase in website visitors, time spent on site, and pages viewed.
Social Media Engagement:Growth in followers, likes, shares, and comments across platforms.
Event Attendance:Number of attendees compared to event goals and registration numbers.
Event Satisfaction:Post-event feedback and satisfaction scores from participants.
Lead Generation:Number of qualified leads generated through digital marketing efforts.
SEO & SEM Performance:Improvement in search engine ranking and ROI from paid search campaigns.
Content Performance:Metrics on the reach, engagement, and effectiveness of digital content (blogs, videos, ads).
Budget Efficiency:Adherence to budget and return on investment (ROI) for digital marketing and event campaigns.
Reporting Accuracy & Timeliness:Consistency and punctuality in delivering campaign and event performance reports.

Working relationships

BRD All Departments & the public

Professional, academic qualifications and experience

Bachelor’s degreein marketing, Communications, Public Relations, Business Administration, or a related field.
Digital Marketing Certifications(e.g., Google Ads, HubSpot Inbound Marketing, Facebook Blueprint, or similar).
Event Management Certification(e.g., Certified Meeting Professional (CMP), Event Planning Certification).
Proficiency in SEO, SEM, and Analytics tools(Google Analytics, SEMrush, Moz, etc.).
Familiarity with email marketing platforms(Mailchimp, Constant Contact, etc.) and social media management tools (Hootsuite, Buffer, etc.).
Strong project management skillswith the ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skillsfor content creation and event coordination.
Proficiency in graphic design and video editing tools (e.g., Canva, Adobe Creative Suite, etc.) is a plus.

Core competencies

Digital Marketing Expertise:Deep understanding of digital marketing strategies, including SEO, SEM, content marketing, and paid advertising.
Event Planning & Coordination:Ability to plan, organize, and execute both virtual and in-person events successfully.
Content Creation & Management:Strong skills in creating engaging and effective content for websites, social media, and email campaigns.
Social Media Management:Proficiency in managing and growing social media platforms with strategic content and engagement tactics.
Project Management:Strong organizational and multitasking skills to manage multiple projects, campaigns, and events simultaneously.
Analytical & Reporting Skills:Ability to analyse digital marketing campaign performance and event outcomes, using data to make informed decisions and optimizations.
Creative Thinking:Innovative approach to developing marketing materials, event concepts, and strategies to attract and engage audiences.
Branding & Messaging:Understanding of brand identity and consistency, ensuring all marketing materials align with the organization’s voice and mission.
Communication Skills:Excellent written and verbal communication, with the ability to interact with various internal and external stakeholders.
Customer-Centric Focus: Ability to understand target audiences and tailor campaigns and events to meet their needs and preferences.

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

CLICK HERE TO READ MORE AND APPLY

Manager, Disbursement at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

VACANCY ANNOUNCEMENT

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

1. Background Information
Job Title: Manager, Disbursement Current Grade: JG5
Department: Education Portfolio Management
Reports to: Head, Education Portfolio Management
Direct Reports: a) Officers, Disbursement b) Customer Experience Officers	Indirect Reports: N/A

Contract Terms – Open-ended

Purpose of the Job:

The purpose of the position is to develop a study loan/bursary disbursement strategy and implement it on a day-to-day basis ensuring efficient, effective, and timeline disbursement of the study loans/bursaries to all eligible students.

Main Responsibilities of the Job:

Develop a disbursement strategy for the education loan portfolio, ensuring the achievement of targets on disbursement as set forth in the MoU with the Ministry of Education.

Update the policies, procedures, and processes required to effectively, efficiently, and timely disbursement of study loans/bursaries to all eligible students.
Establish and maintain the relationships/partnerships with all stakeholders required to deliver the disbursement strategy
In consultation with the Loan Collection team, data scientists establish a database with accurate information for all study loans/bursary beneficiaries
Provide input into the development of systems employed in the management of higher education financing scheme, providing the capability required to undertake effectively, efficiently, and timely disbursement of study loans/bursaries
Implement the department’s operating policies and procedures concerning disbursement and other applicable activities, delivering compliance in the process
Coordinate all disbursement activities for timely disbursement of living allowances and tuition fees
To ensure that claims from all students regarding contract signing, living allowances, and tuition fees payments are responded to on a timely basis
Compile and review weekly, monthly, quarterly, and annual reports on student loan/bursary disbursement for monitoring and evaluation purposes
Work with the IT team to ensure that MINUZA is regularly updated to serve the needs of users and all stakeholders
Work with IT to ensure that systems integrations for the key stakeholders (HEC and all Higher Learning Institutions etc) are up and running to facilitate beneficiaries’ and accurate information.
Monitor proper filing of disbursement documents to avoid loss of documents
Oversee data management, delivering clean system data that supports the disbursement effort
Undertake proactive coaching and development of disbursement staff, ensuring the availability of competencies required to deliver the disbursement strategy.

Performance indicators

Achievement of disbursement Annual KPIs
Availability of a clean study loan/bursary database with accurate information for all study loans/bursary beneficiaries
Availability of updated and approved policies and procedures for disbursement
Full compliance with the guidelines on disbursement, both internal and external
Timely submission of quality disbursement reports to all stakeholders, both internal and external
Level of automation of the disbursement process against the target
Achievement of a high level of customer satisfaction on service delivery to students and other stakeholders

Working relationships

BRD staff
Partnerships in the education portfolio management/ Loan Collection, Marketing, and communication teams
Higher Learning Institutions (HLIs) and students
Government institutions (MINEDUC, MINCOFIN, RISA, HEC, etc.)
External partners and associations (WB, MCF, etc.)
Relevant regulators
Banks, Telecom Companies, CRB

Professional, academic qualifications and experience

Master’s degree in economics, Business Administration, Accounting, and Finance and any other related field with 5 years of experience in senior positions in the field of finance or banking.
Bachelor’s degree in accounting, Finance, Economics and any other related field with 10 years of experience at the middle management level in the fields of finance, banking, or any other related field.
Sound knowledge of banking or funds management are added advantages.

Core competencies

Knowledge of Education portfolio policies and procedures
Knowledge and understanding of disbursement processes and procedures
Positive attitude, results-oriented with the ability to work under high pressure to deliver
Good communication and interpersonal skills, risk management, people management, and project implementation.
Stakeholders’ relationship management
Financial management and report writing skills
Possessing data manipulation and analytical skills since the job requires dealing with various data with deeper analysis
Good customer service, since the job is primarily a customer-facing role
Ability to work with a team, and adapt to any working environment
Be flexible to carry out any other reasonable task as requested by the management

Application Guidelines:

Only online applications shall be considered.

Email-only for inquiries (not application): [email protected]

Address all applications to the Head, Human Capital, and Corporate Services of BRD.

Deadline for application: March 8, 2025.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.

Done in Kigali,February 21, 2025.

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14 Job Positions at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Call for Application: ACRA 2025 (Deadline: 24 February, 2025)

Manager, Disbursement at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Digital Media and Event Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Call Centre Supervisor at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Communication and PR Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Product Development Specialist at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Senior Data Analyst at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Senior Operation Risk Officer at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

Project Field Support Officers at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)

14 Job Positions at Development Bank of Rwanda (BRD): (Deadline 8 March 2025)