JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
Title: HR Generalist
Reports to: Head of HR, Africa HQ Office
Location: Kigali -Africa HQ office(KG 7 Avenue, Kigali Heights – Floor 4)
Team Overview: The B2B HR team works in different geographies and continents but as a unified team. The team is responsible for the provision of a full range of HR services to each B2B office location and provides required HR business support to new and existing Bboxx markets (Next Generation Utilities), including, but not limited to; Talent Acquisition, administration of the Employee Lifecycle; maintaining HR records on HRMS(Cornerstone), taking the lead on some ER matters, supporting the company performance and compensation process, accurate and timely payroll input
Role Brief: We are searching for a passionate HR Generalist to carry out a variety of People tasks including, but not limited to supporting the Talent Acquisition Manager on every stage of the recruitment process, lifecycle admin, onboarding and induction for new hires in Kigali office, employee relations and support on HR projects across B2B and B2C entities. The job holder will report to the Head of HR Kigali office (BXAM).
About the Role
Talent acquisition
- Coordinating with hiring managers, local HRMs and Talent Acquisition Manager to identify staffing needs and standard job descriptions.
- Advertising job openings and Sourcing potential candidates through online company career portal, job boards and social platforms.
- Managing hiring processes via Cornerstone Applicant Tracking Systems (ATS).
- Evaluating applications and screening candidates via Cornerstone ATS, calls, as well as facilitating pre-interview assessments.
- Compiling interview questions and conducting in-person or One-way Pre-recorded video call interviews (Spark Hire and or other platforms) with shortlisted candidates.
- Documenting and keep up to date processes and fostering good relationships with potential candidates and past applicants.
- Ensure proper onboarding for new hires in Kigali office and the necessary paperwork is completed promptly and accurately.
- Support actively works toward building a diverse and qualified team to support the organization.
- Be part of the employer branding initiatives together with Senior Talent Acquisition Manager, Marketing team and HRMs.
- Work closely with TA Manager and attend job fairs and recruitment events.
HR Operations & Administration
- Provide excellent administrative support, ensuring all transactions within the employee lifecycle are managed efficiently, effectively and on time.
- Develop standard processes, including letter, processes, FAQ’s to bring standardization and efficiency to HR admin.
- Oversee HR admin (Expat visas applications and /or renewals, employee database, signing of contracts, IT permissions, etc).
- Support in keeping the staff database in HRMS(Cornerstone) up to date by scanning all documents and managing both soft and hard copy staff files.
- Manage Absence management HRMS platform (E-days), creating absence types, providing absence data and driving usage/reporting of absences.
- Deliver accurate and timely outputs ensuring that queries raised via email, systems, phone and face to face are dealt with efficiently and in a timely manner.
- Assisting in the preparation HR data / Management Information on a monthly/quarterly basis together with the Head of HR
- Together with Head of HR, drive Policy audits and recommend amendments to update with the best supporting working policy
- Holding exit interviews with all leavers, liaising with Head of HR on the creation of actionable objectives based on feedback provided.
HR Projects
- Contribute to HR projects and policy development to drive improvements.
- Support in the creation of the BBOXX EVP, to drive retention and desire to make BBOXX an Employer of Choice and a Great Place to Work.
Qualifications
- The necessary drive and commitment to deliver a proactive and appropriate HR support.
- Minimum 2+ years of broad HR generalist experience, including comp/benefits, labour relations, recruitment, and talent management.
- A degree in HR, Business administration, or other related field
- Knowledge of Applicant Tracking Systems (ATSs) is an advantage
- Familiarity with social media, resume databases and professional networks
- Experience in creating awareness of the company brand and establishing professional relationships with candidates.
- Excellent interpersonal and communication skills.
- A French speaker would be an advantage.
- Some experience in managing (or supporting on) employee relations cases.
- Ability to multi-task, prioritize and manage conflicting demands in a busy environment.
- Ability to effectively and appropriately challenge and influence using commercial acumen and good HR knowledge.
- A good working knowledge of IT packages (MS Word, Excel, PowerPoint and Outlook).
- Knowledge and friendly use of an HRMS is an advantage. BBOXX uses Cornerstone on Demand (CSOD)
- Experience working with a diverse team and striving for fairness in hiring all races, genders, and ages.
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1163?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 31st 2021.
CLICK HERE TO READ MORE AND APPLY
JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
Title: Account Manager – East and Central Africa
Reports to: Head of Customer Success
Location: Kigali -Africa HQ office(KG 7 Avenue, Kigali Heights – Floor 4)
Role Brief: The overall objective of the Customer Experience & Account manager is to optimize BBOXX’s B2B customer experience to make sure Bboxx’s customers use all the potential of our products and services and are satisfied of the value for money they get.
About the Role
Be the focal point for customer account for all B2B matters. Operates as the point of contact for assigned customers: Kenya, Rwanda, RDC ; Service multiple clients concurrently, often meeting deadlines.
Facilitate Equipment purchases:
- Understand (B2B) customer hardware needs based on target market and expected ARPU ; sell Bboxx hardware solutions when appropriate.
- Gather hardware requirements from customers and coordinate with Supply chain when applicable
- Communicate the process to customers and follow up with finance for payment
- Assess whether the customer may need additional Bboxx products to grow to the next level products and /or diversify (SHS, smartphone, cooking equipments).
Ensure Software adoption and user engagement to improve operations
- Identify training needs within the NGU(Next Generation Utility) which are the local operating partners.
- Help manage the pilot or rollout stages of new Pulse features in the NGU you are managing
- Be 2nd line support in tickets with the Service Desk are blocked
- Lead the audit methodology on the use of the Pulse platform by NGUs and coordinate trainings with Training specialist
- Make sure Bboxx tools are used to unlock potential, improve end-customer experience and increase NGU profitability
- Identify and propose system or process solutions to improve NGU success and satisfaction ; Share recommendations and best practices with NGU users
- Assess whether the customer may need additional Bboxx services to grow to the next level
- software (Pulse basics, advanced, SAP),
- services (Supply chain as a Service, sourcing Services, spark trainings, etc.)
Commercial communications and contractual negotiations (when applicable)
- Pulse invoices & SLAs: Take customer Finance director through Pulse calculations + SLA on a monthly or quarterly basis (depending on invoicing cycle)
- Conduct field visits to assess customer operations and provide recommendations
- Key updates: Own the communication with B2B customers: hardware pricing updates, key communication affecting the business, new product launch (with Product marketing) etc.
- Customer needs: collection of NGU feedbacks and needs through customer voice process. Including setting correct expectations for NGU on what is a ‘good’ idea and what we are realistically going to do. Develop a position on key requests and share recommendations as to how to address key challenges
- Lead contract renewal (when applicable)
Continuous improvement : Initiate and lead projects to improve the B2B customer journey and ensure Bboxx delivers on its promises to customers.
Qualifications
- Master’s degree in business administration, engineering or other relevant discipline
- Prior experience in B2B Account management (in an international context) or consulting with a demonstrated ability to successfully manage and grow B2B customer relationships
- Strategic thinking: ability to understand key drivers to profitability and proactively propose recommendations to improve operations
- Willingness to travel to the target countries on a regular basis (once a quarter at least)
- Excellent communication and presentation skills both in an individual and group setting
- Ability to communicate effectively with customers from entry level to management role.
- Good knowledge of the Microsoft Office suite
- English is required and French is a strong asset for the role
- A cheerful, roll-up-your-sleeves, get-it-done attitude
- Attention to detail and the ability to think in a structured, solution-oriented way
- Ability to manage multiple projects simultaneously in a fast-paced environment
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1159?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 24th 2021.
CLICK HERE TO READ MORE AND APPLY
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