2 JOB POSITIONS AT Foshizi Tours Ltd : ( Deadline : 13 June 2019 )
JOB AT Foshizi Tours Ltd : Ticketing & Reservations Officer : ( Deadline : 13 June 2019 )
There is an urgent need for expansion of our operations in other parts of Africa hence, we are recruiting suitable and qualified candidates to fill up the below positions in the organization:
Job Title: Ticketing & Reservations Officer
Location: Kigali
Department: Ticketing & reservations
Reports to: General Manager
SUMMARY
Under the supervision of the General Manager, you will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our clients. This role will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either virtually or in-person, in order to achieve optimal customer satisfaction and achieve budget revenue targets. The goal is to keep our clients satisfied and loyal to future services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Cooperate with clients to determine their needs and advise them appropriately on the destination, modes of transportations, travel dates, costs, and accommodations
Provide relevant information about destinations to travelers
Make flight reservation, issue a ticket, attend to ticket reissue plus after sales ticket related enquiries and provide correct solutions
Book transportation, make hotel reservations for clients
Advise and sell travel insurance to clients
Notify clients on promotional sales of any itinerary or tour packages
Manage client complaints and process refunds where applicable
Create and manage frequent flyer accounts for clients
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Liaise with partnering airlines and tour operators to ensure clients itineraries are up to date
Maintain statistical and financial records
Meet profit and sales targets
Advise clients on travel arrangements and documents (visas & passports)
Send out tickets, travel insurance, and hotel reservation codes to clients
Keep clients up to date with any changes to their travel itinerary
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
Minimum of 4years proven work experience as a travel agent
Must not be above 35years old
Must be able to issue e-tickets on Amadeus and other GDS
Must be able to reissue tickets, issue MCO, EMD, and Refunds on Amadeus and other GDS
Must be able to book hotel reservations on GDS
Must be willing to learn as the industry evolves
Fluency in English, Kinyarwanda, and French. Swahili is a plus
Strong sales skills and commercial awareness
Ability to interact, communicate and negotiate effectively
Sound knowledge of domestic and international travel trends
Degree in Hospitality, Travel, Tourism, Business or relevant field
The personal travel experience will be considered an advantage
Must be able to multitask
Excellent interpersonal communication skills
REMUNERATION: Attractive & competitive
METHOD OF APPLICATION
Candidates should submit Application and CVs as a single word document to recruitment@foshizitours.com
NOTE: the subject of the mail should be the job title.
Submission closes June 13, 2019. Only shortlisted candidates will be contacted.
JOB AT Foshizi Tours Ltd : Business Development Officer : ( Deadline : 13 June 2019 )
There is an urgent need for expansion of our operations in other parts of Africa hence, we are recruiting suitable and qualified candidates to fill up the below positions in the organization:
Job Title: Business Development Officer
Location: Kigali
Department: Business Development
Reports to: General Manager
JOB SUMMARY
Under the supervision of the General Manager, the Business Development Officer is responsible for developing marketing and business plans for the achievement of revenue goals for the Organization. S/He will assist in the development and implementation of long term organizational strategic goals, selected marketing initiatives, innovative business ideas and solutions that will position the organization competitively and profitably to enlarge her current clientele base, build key customer relationships, identify business opportunities, negotiate and close business deals while maintaining extensive knowledge of current market conditions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee the business and revenue generation of the Rwanda branch of the organization
Engage in market research in order to identify new business opportunities for the organization
Develop and constantly update and communicate market segments for the organization internally
Market organization’s services to potential customers about the various benefits offered by the organization’s services and following up to close business deals
Drive business development through business proposals and pitching to customers and prospects
Respond to queries and complaints from clients as regards the company’s services; this should be done in a timely fashion
Develop innovative strategies for servicing and retaining clients; this includes active communication channels in order to get feedback and incorporate it into the growth plan
Maintain updated clients and prospects database
Determine and develop methods of partnership with service providers and vendors in the industry.
Assist in the design concept development of all marketing materials including company profile, events/program fliers, proposals, etc.
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
First Degree in Business Administration, Marketing or related field
At least 2-4 years sales/ marketing experience in the services sector
Demonstrated track record in sales and client retention
Experience in the travel industry will be an advantage
Excellent interpersonal and communication skill
Strategic planning and good negotiation skills
Excellent command of English language both written and spoken
Excellent command of French & Kinyarwanda languages
Must be outgoing
Excellent Knowledge of Microsoft Office suite
Ability to work under pressure and meet deadlines
Excellent understanding of the territory and market management
Excellent numeric and analytical skill
Must be self-driven and able to work independently with minimal supervision
Ability to work with a team
REMUNERATION: Attractive & competitive
Method of Application
Candidates should submit a one-page profile and CV as a SINGLE WORD DOCUMENT to recruitment@foshizitours.com
NOTE: the subject of the mail should be the job title.
Submission closes Wednesday, June 13, 2019. Only shortlisted candidates will be contacted.
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