2 JOB POSITIONS AT MASTERCARD FOUNDATION

2 JOB POSITIONS AT MASTERCARD FOUNDATION

Technical Support Analyst (Rwanda) AT MASTERCARD FOUNDATION

ABOUT MASTERCARD FOUNDATION

Mastercard Foundation is a global foundation based in Toronto, Canada with several offices in Africa. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.

The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. Enabling young women and men from disadvantaged communities to secure dignified and fulfilling work will ensure inclusive development and economic growth in Africa.

Values are timeless, they transcend and rise above all. They guide everything we do, as employees of the Foundation.  We share a common vision of a world where everyone has the opportunity to learn and prosper. We make mistakes, we reflect, and we grow so that we can impact our world – it’s why we are here. We are ambitious and driven. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. If you are an experienced Information Technology professional ready to build something new and increase your impact, read on!

THE OPPORTUNITY

 Reporting to the Lead, Technology, the Technical Support Analyst will play a critical role as a lead technical resource responsible for supporting all technical matters at the Accra and Kigali offices. This individual will be responsible for responding to requests from staff, performing regular maintenance on network connected devices and providing guidance and training for end users.

This individual will serve as a business partner to various functional areas of the Foundation and support the goals of departments through exceptional technology support. They will have the opportunity to influence network and infrastructure decisions related to the overall IT roadmap. They will also coordinate projects from planning to implementation phases with minimal supervision.

WAYS YOU CAN CONTRIBUTE

• Provide technical support for staff (network connectivity, Office 365, conference rooms, printers, screens, phones, etc.).
• Monitor and report performance issues related to services provided by third parties.
• Monitor IT services to ensure their consistent, reliable and secure delivery through active monitoring of error logs and user-reported issues.
• Responsible for the overall healthy operation of technology in the offices.
• Perform application updates, security patches and configuration changes on network hardware, services and management tools.
• Work closely with the Manager IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability and visibility.
• Support and monitor local vendors of IT systems, including network, laptops, telecom, wireless and supporting applications.
• Manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.
• Remain current with trends, new developments and issues in the IT industry including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs.

WHO YOU ARE

• Bachelor’s degree or diploma and/or certificate in IT related fields.
• Minimum 5 years’ experience supporting end users, applications and hardware.
• Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
• Demonstrates strong communication, presentation and negotiation skills in complex environments with an aptitude for diplomacy.
• Practical hands-on experience on workstations, printers, cellphones and audio-visual equipment.
• Exceptional analytic and troubleshooting skills for solving problems.
• Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
• A good understanding of the following Technologies: Windows 10 and Office 365, SharePoint.
• Fluent in English and Kinyarwanda. Fluency in French would be an asset.
• Results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Ability to travel internationally up to 10% of the time.

The Foundation is working with a search firm for this role. Kindly submit your letter of motivation, with a detailed CV as one document and in English to: [email protected] (please quote “TSA RWA” in the subject line).  Applications will be accepted until the right candidate is found.”

Partner, Talent Acquisition (Rwanda) AT MASTERCARD FOUNDATION

ABOUT MASTERCARD FOUNDATION

Mastercard Foundation is a global foundation based in Toronto, Canada with several offices in Africa. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.

The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. Enabling young women and men from disadvantaged communities to secure dignified and fulfilling work will ensure inclusive development and economic growth in Africa.

Values are timeless, they transcend and rise above all. They guide everything we do, as employees of the Foundation. We share a common vision of a world where everyone has the opportunity to learn and prosper. We make mistakes, we reflect, and we grow so that we can impact our world – it’s why we are here. We are ambitious and driven. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. If you are an experienced recruitment professional ready to build something new and increase your impact, read on!

THE OPPORTUNITY

The Talent Acquisition Partner is responsible for sourcing talent to meet the growing needs of Mastercard Foundation across the African continent. The individual will be responsible for full-cycle recruitment activities – primarily sourcing and screening resumes – and will collaborate with the recruitment team, hiring managers and HR Business Partners to understand best fit talent for the organization. The individual will require a level of intellectual curiosity to understand some complex and sophisticated roles within the organization. You enjoy working in a dynamic, team-oriented environment with a strong collaborative culture. Your strong sense of urgency, highly diplomatic interpersonal skills, knowledge of full-cycle recruitment, and experience identifying talent will make you successful in this role.

WAYS YOU CAN CONTRIBUTE

• Assist internal recruitment team with sourcing and screening resumes for roles through applicant tracking system and LinkedIn.
• Execute full cycle recruitment for more junior roles several operational and programmatic areas of the Foundation that span multiple geographies and countries in Africa.
• Serve as a point of contact for career and application inquiries.
• Partner with hiring managers to gain a deep understanding of needs that support and progress the Young Africa Works strategy.
• Provide excellent communication with the internal recruitment team, hiring managers, colleagues and other relevant stakeholders throughout the recruitment and selection process.
• Identify best channels for external advertising of job opportunities, including professional associations, other niche job boards, social media outlets, and recruitment events.
• Set expectations appropriately on all elements of the process with both candidates and hiring managers; exercise the ability to influence and stress urgency when necessary to ensure success.
• Engage and collaborate with select agency partners and ensure successful performance.
• Assist with background checks, reference checks and pre-employment testing. Collaborate with the Senior Manager, Total Rewards & Mobility and Hiring Managers on recommended compensation packages.
• Maintain communication with applicants and hiring managers throughout the recruitment lifecycle.
• Collaborate on the execution of Talent Acquisition related projects and initiatives. This may include technology related initiatives (e.g. cultural assessment tools/platforms).
• Ensure compliance of hiring practices with legislation across Africa.
• Ability to travel 20% of the time as required.

WHO YOU ARE

• Bachelor’s degree or diploma and/or a postgraduate certificate in Business or Human Resources.
• 3-5 years of experience in full cycle recruitment. Agency and corporate experience is preferred.
• Experience with Recruitment Platforms (LinkedIn Recruiter, Applicant Tracking Systems (ATS).
• Exemplary hiring manager and candidate management skills which includes strong influencing and negotiating abilities.
• Strong ability in building and maintaining positive relationships.
• Highly self-motivated and directed.
• Ability to maintain confidentiality.
• Knowledge of legislation and regulations surrounding recruitment and selection practices in multiple African countries is a definite asset.
• Demonstrated organization skills and ability to schedule tasks.
• Keen attention to detail.
• Fluency in English and the local language. French is highly desirable.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.

CLICK HERE TO APPLY