2 Job Positions at MTN Rwanda: (Deadline 5 August 2021)

2 Job Positions at MTN Rwanda: (Deadline 5 August 2021)
TitleSponsorships, Activations and Trade Marketing Coordinator
LocationRwanda
DepartmentConsumer Department
OrganisationMtn Rwanda
Posting Date2021-07-23 00:00:00
About MTN Rwanda

MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individuals for the position below.

  • Proactively identify opportunities/properties that the business can own/sponsor to position the MTN brand more positively towards target segments as well as develop organic owned sponsorship properties set against business objectives.
  • Assess sponsorship request and make recommendations to the business and inform partners of MTN’s decisions.
  • Evaluate the impact of sponsored events and make appropriate recommendations to the business regarding retention or cancelation of sponsorships.
  • Coordinate all MTN Event initiatives across all Departments and achieve set targets.
  • Identify resources required and coordinate resources to always deliver excellent internal and external event execution.
  • Monitor external vendors, & agencies to ensure that targeted activations are cost effective and within agreed deliverables.
  • Build and maintain strategic relationships with agencies and partners.
  • Liaise with the legal division in ensuring proper negotiation and compliance to all relevant contractual agreements (MOU’s, & SLA’s),
  • Own the Trade Marketing and Sales enablement strategy driving the best visibility for MTN.
  • Manage brand visibility and deployment of point-of-sale materials for all MTN Service Centres, Franchisee stores and all customer touchpoints focusing on innovation and cost-effectiveness.
  • Identify the most effective BTL channels and methods to communicate the MTN Brand to target segments in the marketplace.
  • Collaborate with the Sales and Distribution team in developing an executable Trade Marketing and Sales enablement plan with clear metrics.
  • Ensure alignment across the Sales and Consumer departments on field sales needs and marketing initiatives, including coordination with budget management.
  • Identify and implement opportunities to measure the impact of trade marketing activities.
  • Liaise with sales management to identify and attend to specific channel needs and resolve problems.
  • Bachelor’s degree in Marketing, Sales, PR and Social Sciences
  • 3 years in the Brand or Integrated Marketing and Communication field
How to apply

All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than 5th August 2021, Through the job’s platform on: jobs2.RW@mtn.com.

We highly encourage females or women to apply.

Note: Only qualified applicants will be contacted within 14 days after their submission MTN Rwanda PLC is an equal opportunity employer.

 

TitleManager, Customer Experience Digital Transformation in Marketing Department
LocationRwanda
DepartmentConsumer Department
OrganisationMtn Rwanda
Posting Date2021-07-23 08:46:15

MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individuals for the position below.

  • Responsible for the strategy to optimize MTN’s Digital presence on different channels (MTN App, web portal, USSD channels)
  • Responsible for the development of the strategy for delivery & operationalization of customer self-service capabilities to reduce human assisted interactions in Service Centers, Contact Center, and Field channels and improve customer experience.
  • Lead the identification & Digitalization of high-volume customer journeys in MTN.
  • Assist in the delivery and operating of Robotics, process automation centered around the digitalization of customer journeys through Self-Services.
  • Responsible for the digital channels usage to drive cost reduction
  • Custodian of the Digital customer experience and ensuring a smooth digital engagement with customers.
  • Manage the implementation of digital processes across customer touch points to improve CSAT, resolution and efficiency strategies.
  • Stays abreast of development of emerging trends in digital Customer experience innovations such as Journey mapping, Robotics, Chatbots, and  other automation capabilities.
  • Lead the continuous improvement of customer experience in Distribution, Contact Center, Customer service and new product launch based on customer insights, pain points and feedback.
  • Drive implementation of effective handling of customer inquiries, complaints resolution, retention and churn reducing programs utilizing digital transformation capabilities in customer care across all levels
  • Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
  • Reviewing the implementation of digital technology that will facilitate superior customer experience that is align with IT capability roadmaps.
  • Champion digital customer experience improvements in cooperation with other departments across all touch points to ensure high level of customer satisfaction and retention
  • Collect, analyze, and interpret customer interactions data in all touch points to identify requirements and information useful in optimizing digital customer experience
  • Conduct studies and research to discover new techniques necessary for improving customer usage of digital channels
  • Organize training programs for frontline in order to update their knowledge and awareness of available digital self-services
  • Come up with plans and strategies to migrate customers to self-service digital channels (App, Website, Chatbot, and USSD) to ensure reduction in Call Center Volume and customer experience improvement.
  • Responsible for conducting internal and external analysis, research and evaluating competitors and industry trends, and propose digital solutions to improve customer experience.
  • A Degree in Business Administration, Economics, Marketing or IT related field
  • A Master’s Degree is an advantage
  • 5 years relevant experience with at least 2 years in the field of customer service or marketing

How to apply

All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than 5th August 2021, Through the job’s platform on: jobs2.RW@mtn.com.

We highly encourage females or women to apply.

Note: Only qualified applicants will be contacted within 14 days after their submission MTN Rwanda PLC is an equal opportunity employer.

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