2 Job Positions at Resilience Professional Ltd: (Deadline 13 February 2024)

2 Job Positions at Resilience Professional Ltd: (Deadline 13 February 2024)

Call Centre Agent at Resilience Professional Ltd: (Deadline 13 February 2024)

Kigali-Rwanda

TIN: 103663404

Email: [email protected]

Phone: 0788945304

February 07, 2024

Job Title: Call Centre Agent

Job Description:

Position Overview: Resilience Professionals Ltd will hire a Call Centre Agent under Volkswagen MOVE RIDE Business and related activities, you will be at the forefront of our customer service efforts. You will handle incoming calls from customers, providing them with assistance, resolving issues, and ensuring their overall satisfaction with our services. Your role will be pivotal in maintaining positive relationships with our customers and drivers and ensuring a seamless experience with our transportation services.

Responsibilities:

• Customer Support: Provide exceptional customer service to all customers and drivers by addressing inquiries, resolving complaints, and assisting with any issues they may encounter during their ride experience.
• Handle Inbound Calls: Respond promptly to inbound calls from customers and drivers, ensuring a high level of professionalism and efficiency in addressing their needs.
• Technical Support: Assist customers and drivers with technical issues related to the MOVE Ride app, payment processing, and other platform-related inquiries.
• Booking Assistance: Assist customers and drivers with booking rides and providing information about available transportation options.
• Complaint Resolution: Investigate and resolve customer complaints in a timely and effective manner, striving to achieve a positive outcome for the customer and the company.
• Communication: Communicate effectively with customers and drivers, colleagues, and other departments to ensure a smooth flow of information and efficient resolution of issues.
• Documentation: Accurately document all customer interactions, issues, and resolutions in the company’s CRM system for future reference and analysis.
• Quality Assurance: Ensure that all interactions with customers and drivers meet company standards for customer service excellence and professionalism.

Requirements:

• A bachelor’s degree is a minimum requirement. Business related degree
• Driving License at least category B
• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-centric approach.
• Familiarity with transport services and mobile applications.
• Basic technical proficiency to troubleshoot common app-related issues.
• Ability to work in a fast-paced environment and handle high call volumes.
• 1 year of experience and Previous customer service or call centre experience is added value.

APPLICATION

Interested candidates should submit an application letter and CV, Degree, ID, and Driving License including 3 professional references. In ONE DOCUMENT NAME THE POSITION YOU ARE APPLYING FOR AND YOUR NAMES and send to email address:[email protected] before 13th February 2024.

Airport Front Desk at Resilience Professional Ltd: (Deadline 13 February 2024)

Kigali-Rwanda

TIN: 103663404

Email: [email protected]

Phone: 0788945304

February 07, 2024

Job Title: Airport Front Desk

Job Overview: As an Airport Front Desk for Volkswagen transport service, you will serve as the primary point of contact for passengers seeking transportation services at the airport. Your role is essential in providing excellent customer service, facilitating bookings, and ensuring a seamless experience for travellers using Volkswagen Cars. You will represent our brand at the airport and contribute to enhancing our reputation for reliability and customer satisfaction.

Key Responsibilities:

• Greet passengers arriving at the airport and help with their transportation needs.
• Provide information about transport services, including price, and vehicle options.
• Assist passengers in booking rides, arranging pickups, and coordinating transportation to their destinations.
• Manage bookings, reservations, and changes for passengers using Volkswagen Cars services.
• Coordinate with drivers and dispatchers to optimize ride allocation and scheduling.
• Handle passenger inquiries, requests, and complaints promptly and professionally.
• Address any issues or concerns raised by passengers with empathy and a problem-solving attitude.
• Provide support to passengers with special needs or specific travel requirements.
• Serve as a liaison between passengers, drivers, and the operations team.
• Communicate effectively via phone, email, and in-person interactions.
• Maintain awareness of airport safety and security protocols to ensure passenger and staff safety.

Requirements:

• A bachelor’s degree is a minimum requirement. Business related degree
• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-centric approach.
• Familiarity with transport services and mobile applications.
• Basic technical proficiency to troubleshoot common app-related issues.
• Ability to work in a fast-paced environment and handle high call volumes.
• 1 year of experience and Previous customer service or front desk experience is added value.

Interested candidates should submit an application letter and CV, Degree, ID, including 3 professional references. In ONE DOCUMENT NAME THE POSITION YOU ARE APPLYING FOR AND YOUR NAMES and send to email address:[email protected] before 13th February 2024.