2 Job Positions at Wilderness Rwanda: (Deadline 5 April 2024)

2 Job Positions at Wilderness Rwanda: (Deadline 5 April 2024)

Operations Manager at Wilderness Rwanda: (Deadline 5 April 2024)

Wilderness Rwanda – Operations Manager

Wilderness 

Kigali, Rwanda 

Permanent

Posted 11 March 2024 – Closing Date 05 April 2024

Apply here

Job Details

Division: Rwanda

Minimum experience: Mid-Senior

Company primary industry: Hospitality

Job functional area: Management

Job Description

The successful candidate will work closely with the management team to implement business strategies, continuously looking at ways to optimise the business’ operating capabilities – thus maximising guest satisfaction and providing input and initiatives to market the business.

This role ensures cost control activities in assigned areas to guarantee sound financial control, assisting the MD and Regional Financial Officer (RFO) in the forecasting of the business and designing and implementing strategies to safeguard assets and stocks in camps.  Working closely with the RFO, the Operations Manager needs to ensure that the necessary financial controls are in place and to remain close to the financial position of the business.

This position will be based in Kigali, Rwanda

KEY RESPONSIBILITIES

The responsibilities included but are not limited to those outlined below.

Primary Responsibilities:

• Provides support to the MD to ensure that the business achieves its business objectives and creates an environment that promotes staff commitment to the achievement of the company’s vision and strategy.
• Promote Wilderness through personal engagements with agents and VIP’s when they visit our camps, or ensure that the operations team are there to host.
• Working together with key participants to compile the forecast for the Rwanda operations.
• Driving the company’s operating capabilities to surpass guest satisfaction and retention, and company goals
• Controlling company costs, and introducing tactical initiatives to address theft and other losses.
• Preparing timely and accurate performance reports.
• To ensure that all aspects of the operation are running effectively and efficiently within agreed business parameters.
• Direct the annual forecasting and capex process and subsequent control of operational costs thereafter.
• Planning and controlling change within the business.

Organisational Effectiveness:

• Drive initiatives and effectiveness and collaboration amongst the management and functional teams.
• To oversee the maintenance of the plants and assets of the company
• Serve as the major link between Operations and Impact departments, in view of the fact that environmental compliance is the responsibility of camp and operations management
• Plan, develop and implement strategy for operational management and development in order to meet agreed organisational performance plans within agreed budgets and timelines.
• Work closely with the team to ensure product alterations are effectively altered in booking systems and communicated to market.
• Always look for, suggest and implement cost saving, where relevant and in business objectives.
• Ensure camps and operations is in compliance with Environmental Minimum Standards of Wilderness and the Government of Rwanda.

Leadership:

• Inspire a culture of positive leadership in every situation and empower staff according to the Wilderness Way
• To oversee day-to-day operations and supporting services activities; to ensure employees work productively and develop professionalism
• Organise, coach, challenge and develop staff
• Reinforce Wilderness group culture, values and reputation while ensuring compliance with Wilderness policies
• Recruit, hire, train and manage operational staff members to ensure that they have the skills needed to perform their jobs effectively
• Manage and help train lodge staff to ensure optimal productivity
• Drive a culture of showing care and appreciation

Business development

• Maintain positive and trust base relations with business partners.
• Analyse data to identify problems within the department or business and recommend solutions to address those problems.
• Oversight and coordination of all ad hoc operational projects.
• Ensure all licensing is sound and up to date throughout the business.

Finance and administration:

• To evaluate and improve the operation and financial performance of the lodges; to identify opportunities; to oversee any budgetary preparations and to maintain costs and optimise expenses
• Coordinate with the MD and implement all administrative strategies as required
• Improve efficiencies in cost, productivity and guest service.
• Manage the businesses to create maximum efficiency by managing your senior team, in line with Wilderness Policies and procedures.
• Asset management

Systems:

• Support, development and implementation of best practice standards as per group standards.
• Facilitation of the sharing of best practices amongst teams.
• Succession planning and talent pipeline management in all areas of operation.
• Work with RFO to implement a sound asset management system to minimize loss, maximise proactive management and minimizes cost.
• Implement, maintain and improve the Wilderness Environmental management systems and well being policies in camp (this is done with the Impact Manager and HR).

QUALIFICATIONS & EXPERIENCE

• Post Graduate Degree in Business Management/Administration, Commerce or similar is preferable.
• Must have background in senior management in the private sector.
• Must have 5 – 7 years work experience.
• Knowledge and experience in hospitality and lodge operations.
• Project management skills.
• Strong financial acumen.
• Good leadership skills and experience in full MS Office suite.

COMPETENCIES:

• Emotional intelligence with strong interpersonal skills.
• Good communication skills both verbal and written.
• Ability to make tough decisions.
• Problem-solving skills in order to identify issues, develop solutions and implement them.
• Personal leadership skills, self-awareness and taking responsibility for personal development.
• Diversity management, ability to embrace divergent points of view and socio-cultural differences.

INTERESTS:

• A passion for wildlife and a commitment to sustainability and conservation.

CLICK HERE TO MORE AND APPLY

Managing Director at Wilderness Rwanda: (Deadline 5 April 2024)

Wilderness Rwanda – Managing Director

Wilderness

Kigali, Rwanda

Permanent

Posted 11 March 2024 – Closing Date 05 April 2024

Apply here

Job Details

Division: Rwanda

Minimum experience: Director

Company primary industry: Hospitality

Job functional area: Management

Job Description

PRIMARY PURPOSE

The Managing Director plays a pivotal role for Wilderness, providing strategic guidance to the business within the country. The role is responsible for controlling and overseeing all operations, people, ventures and ultimately the success of the business.

To provide comprehensive operational and strategical leadership to the organisation, ensuring consistent delivery of all Wilderness practices. Develop and execute a country strategy in support of the overall business plan and strategic direction of Wilderness, specifically in the areas of operations, lodge management, P&L optimization, product development, guest services and experience, marketing and sales as well as implementation of Wilderness Group standards.

Lead in the development, evolution and application of related Wilderness Group and Country objectives, policies and practices.

The MD will report to the Group COO to ensure that both short-term and long-term company objectives are achieved.

This position will be based in Rwanda, Kigali

Detailed Responsibilities:

To provide Management reports on a Quarterly Basis. The reports to cover, inter alia;

1. Corporate Strategy; develop, direct approved plans and updates
2. Financial performance updates
3. Major Governance and Risk updates
4. Human Capital Updates
5. Impact Updates
6. Stakeholder Relations Updates

Technical Direction shall be received from the COO

• Identify, develop and direct the implementation of the business strategy to grow the turnover and profitability of the business and ensure its successful execution
• Plan and direct the organisations activities to achieve the agreed targets and standards for financial performance, quality, culture and legislative adherence
• Drive and identify growth strategies and provide overall leadership and vision to the Botswana business
• Implement the global culture of conservation and hospitality, excitement and passion for the business ensuring buy-in from all members of the business
• Providing strategic feedback to the COO, plan cost-effective business strategies and develop new ideas based on market and industry in which we operate
• Establishing company goals, aligned with the board and Group goals
• Implementing the policies and strategies of both the Group and Region and ensuring that they are adhered to.
• Delegating duties to appropriate stakeholders and team members within the business.
• Develop reporting tools and maintain metrics to monitor the ongoing performance of the business
• Communicating company reports and achievements to the COO and internal and external stakeholders
• Maintaining and monitoring budgets to make sure that the business operates efficiently from a financial perspective
• Guiding and maintaining the performance of the company
• Give direction, mentor and develop the senior team and provide leadership and motivation to all employees
• Pursue areas of improvement and innovation
• Establish relationships with industry and marketing experts, local communities and relevant internal and external stakeholders
• Provide thought leadership that can be shared both within the business and through external channels and platforms
• Analyse problematic situations and occurrences and provide solutions to ensure company survival and growth
• Oversee the company’s financial performance, investments and other business ventures
• Foster the organisational culture, values and reputation in the industry and with all staff, guests, suppliers, partners and stakeholders
• To ensure effective, transparent, communication and engagements are provided to the Board to enable them to conduct their fiduciary duties in a timely manner.

CANDIDATE PROFILE

Qualification:

• Post Graduate Degree in Business Management/Administration, Commerce or similar
• 20 years or more Tourism experience in the private sector
• A business leader with a track record of providing leadership to colleagues in a complex business environment
• Strong understanding of corporate finance and performance management principles
• Demonstrable experience in developing strategic and business plans
• Excellent organisational and leadership skills
• Excellent communication, interpersonal and presentation skills
• Outstanding analytical and problem-solving abilities
• Experience with the full MS Office Suite
• Advanced Excel skills

Experience:                 

• Emotional intelligence with strong interpersonal skills
• Ability to engage, inspire, and influence people
• Analytical skills
• Numerical skills
• Listening Skills
• Problem solving
• Verbal and written communication skills.
• Integrity
• Assertiveness
• The ability to act as a bridge builder in a time of conflict, acting in the manner of humility, maturity, and situational sensitivity
• Personal leadership skills, self-awareness and taking responsibility for personal development
• Diversity management, ability to embrace divergent points of view and socio-cultural differences.

Make a difference to conservation and community empowerment through high-end, impactful tourism.