2 Job Positions of Customer Care Officer Under Statute at RWAMAGANA DISTRICT: (Deadline 31 August 2023)

2 Job Positions of Customer Care Officer Under Statute at RWAMAGANA DISTRICT: (Deadline 31 August 2023)

2 Job Positions of Customer Care Officer Under Statute at RWAMAGANA DISTRICT: (Deadline 31 August 2023)

Job description

Assist with placement of orders, refunds, or exchanges.
 Create and maintain reports about customer interactions.
 Deal directly with customers either by telephone, electronically or face to face
 Direct customers to online resources
 Greet customers warmly and ascertain problem or reason for calling.
 Handle and resolve customer complaints
 Resolve customer complaints via phone, email, mail, or social media.
 Respond promptly to customer inquiries
 Update customer records in the system, including notes about interactions
 Use telephones to reach out to patients and verify account information.
 Organize workflow to meet patient timeframes
 Direct requests and unresolved issues to the designated resource
 Manage patient’ accounts
 Keep records of interaction interactions and transactions
 Record details of inquiries, comments and complaints
 Prepare and distribute customer activity reports
 Maintain customer databases
 Communicate and coordinate with internal departments
 Follow up on customer interactions
 Provide feedback on the efficiency of the customer service process
 Perform other related duties as required by his/her supervise

Minimum Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

  • Advanced Diploma in Hospitality management

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

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