2 Job Positions of Unified Communications Systems Senior Engineer at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): (Deadline 24 December 2021)

2 Job Positions of Unified Communications Systems Senior Engineer at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): (Deadline 24 December 2021)

2 Job Positions of Unified Communications Systems Senior Engineer at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): (Deadline 24 December 2021)

Job description

• Delivery of UC systems and services within the government institutions
• This person will manage the operations of backend systems used in the UC environment to provide Cisco based collaboration services.
• The UC Engineer will define process and methodology used to support the company user base within the organization as well as oversee the implementation of the technology.
• Understanding the mailing systems as communication and collaboration tools
• Understanding of communication tools that existing such as WebEx, Microsoft teams, VC and so on —-
• Responsible for the Architecture, implementation, documentation, operations, disaster recovery and lifecycle of all voice, video, call center and conferencing infrastructure
• Partner with the business for the daily operations of Call Center technologies
• Ensure the integrity of corporate network, UC and data systems security to prevent unauthorized
• access to corporate technology resources
Continually seek, demonstrate, and share knowledge in the information technology field to result in optimum expertise and resources for government institutions

Minimum Qualifications

  • Advanced diploma in Computer Science

    Experience: 3

  • Advanced diploma in Computer Engineering

    Experience: 3

  • Advanced diploma in Information and Communication Technology

    Experience: 3

  • Bachelor’s Degree in Software Engineering

    Experience: 3

  • Bachelor’s Degree in Information and Communication Technology

    Experience: 3

  • Bachelor’s Degree in Electronics and Telecommunication Engineering

    Experience: 3

  • Master’s Degree in Software Engineering

    Experience: 1

  • Master’s Degree in Information and Communication Technology

    Experience: 1

  • Advanced Diploma (A1) in Software Engineering

    Experience: 3

  • Master of Science in Engineering, Electronics and Telecommunications

    Experience: 1

  • Bachelor of Science in Computer Science

    Experience: 3

  • Bachelor of Science in Computer Engineering

    Experience: 3

  • Master of Science in Computer Science

    Experience: 1

  • Master of Science in Computer Engineering

    Experience: 1

  • Advanced Diploma in Electronics and Telecommunications

    Experience: 3

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Resource management skills

  • Analytical skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage

  • Professional Certifications in: Cisco Certified Network Associate – CCNA (or other applicable certifications such as CCDA); Cisco Certified Network Professional – CCNP (or other applicable certifications such as CCDP, CCIE); CompTIA Security + are an added advantage

  • Familiarity with cloud based services and technologies, such as Contact Center as a Service (CCaaS), Cisco Hosted Cloud Solution (HCS), Unified Communications as a Service (UCaaS) and others is an added advantage.

  • Experience in government ICT sector and NST1;

  • Experience in supporting Cisco Call Manager and associated systems (Jabber, WebEx, Telepresence);

  • Demonstrated expertise in Cisco UCCx;

  • Creativity and Innovation

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