Reports to: Senior Applications Specialist
RESPONSIBILITIES
- Promote and fulfill the mission and vision of HOPE International.
- System Deployment
- Assist in software releases for Temenos T24 and other associated banking software applications, including participating in development, configuration, and support for new releases, training, and communication to the end users.
- Provide Effective Help Desk Support
- Respond in a timely fashion to the real time support needs of users, resolving problems and minimizing disruption to banking services.
- Utilize ticketing systems and project management systems to track, prioritize, and respond to issues and new developments.
- In collaboration with senior application specialists, provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs.
- Learn and support associated core banking integrations and applications including mobile, web-based, and other applications.
- Research software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
- Test fixes and perform post-resolution follow-ups to ensure problem has been adequately resolved.
- Develop help sheets, frequently asked questions lists, and other documentation for internal use and for end users.
- Other Support
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform preventative maintenance and participate in business continuity exercises as needed.
- Act as a backup resource on server, email, and network administration, and other issues as required.
QUALIFICATIONS
- Personal confession of Christian faith and commitment to the mission and vision of HOPE International
- At least 3 years of experience supporting T24 in commercial or microfinance banks
- Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
- Strong analytical and problem-solving skills
- Excellent cross-cultural listening and communication skills
- Experience with Excel and other Microsoft Office Suite products
- Fluent in English
- Proficiency in French preferred
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RESPONSIBILITIES
- Promote and contribute to the fulfillment of HOPE International’s mission and vision.
- Savings Group Program Support
- Serve as a member of the Savings Group (SG) team, providing technical leadership and support to HOPE’s network of SG ministry partners.
- Participate in regular SG team meetings and planning/strategy sessions, carrying out assigned tasks and working to equip field leadership for country specific and network wide initiatives.
- Engage with field leaders and provide relevant feedback on dashboards and reports during QMRs and other CSU-initiated meetings with the field.
- Model servant-leadership in the work environment, including HOPE co-workers and ministry stakeholders
- Contribute to a culture that models Biblical principles and incorporates an intentional and effective Christ-centered witness in all SG programs.
- Encourage and model servant-like posture in relationships with CSU, field, and church partner staff/volunteers
- Training & curricula for HOPE’s Savings Group Ministry network
- Serve as a lead and point of contact for SG training and curricula initiatives across HOPE country programs
- Provide status update to CSU on any key training and curricula initiatives on regular basis
- Work with field staff to establish and maintain quality training processes across HOPE’s network of savings group programs that reinforce biblical principles of respect, humility, and Christ-likeness
- Develop and refine processes for ensuring consistent quality training across HOPE’s network of SG ministries
- Ensure a standardized process is in place to modify and update current curriculum and training tools including various country-specific training manuals to ensure up-to-date methodology for quality training
- Participate on a team that designs and tests new curricula in response to SG ministry objectives
- As a member of the HOPE SG Operations team, help to facilitate at Training-of-Trainers events as necessary for HOPE and partner managed SG ministries as needed
- SG Multiply
- Where needed/possible, support various aspects of SG Multiply partnerships including consultation, ministry design, and training to ensure ongoing collaboration for a healthy partnership
- Contribute to design, adaptation, and improvement of partner-specific SG methodology to supporting the partner in implementing a flourishing SG ministry
- Train partner staff and volunteers on SG curricula, ministry processes, and management tools
- Engage partners and HOPE staff in continual improvement and feedback processes for continual refinement of SG Multiply methodology
QUALIFICATIONS
- Personal confession of faith in Jesus Christ and commitment to the mission of HOPE International
- Minimum of a Bachelor’s degree in a relevant field (i.e. international development, economics, or business management); advanced degree preferred
- 5+ years experience working with savings groups or community development strongly preferred
- Demonstrated expertise applying participatory education (adult learning principles), curricula design, and facilitating trainings.
- Strong cross-cultural communication sensitivity and skill.
- International work experience in West Africa or francophone country contexts preferred
- Requires willingness and ability to travel up to 75 nights per year, mostly international trips to visit HOPE programs
- Excellent written and verbal communication skills
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