3 Job Positions at Bralirwa: (Deadline 14 June 2024)
Customer Service Manager at Bralirwa: (Deadline 14 June 2024)
We are seeking to hire a qualified, dedicated & experienced Customer Service Manager
based in Kigali. The fitting person will be someone with the Consumer-at-the-center mindset, and ready to deliver on time and in full all tasks related to customers experience with usage of digital tools. The person should also be ready to demonstrate our organizational behaviors which are Connect, Shape, Develop and Deliver. The person will be reporting to the Customer Experience Manager.
We are seeking to hire a qualified, dedicated & experienced Customer Service Manager based in Kigali, reporting to the Customer Experience Manager.
JOB PURPOSE
Champion the customer centricity journey of Bralirwa and continuously drive a common language within the Sales organization.
TASKS & RESPONSIBILITIES
- Leading the call center team to deliver both the telesales and customer care objectives
- Designing strategies to close the loop
- Designing strategies to drive the Customer Lifetime Value
- Gathering customer feedback and implement action plans that respond to customer needs and painpoints.
- Developing talents in the team
QUALIFICATION AND SKILLS
- Bachelor’s in arts, Sciences, Social Sciences, Business Studies Or Accounting;
- Min. 3 years’ experience in Commercial areas (must include customer service experience)
- Must have led a team
- Advanced excel skills and PowerPoint
- End to End mind-set
- Deep experience in Customer Centricity or Customer Service
OTHER REQUIREMENTS
- Be able to work in multi-cultural, multi-national and multi-lingual organization
- Excellent and effective communication and interpersonal skills
- Time Management and Organizational Skills
- High level of commitment and working with minimal supervision
- Must be proactive, reliable and able to pay keen attention to the smallest of details
GROWING WITH BRALIRWA
At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.
Start learning new things and find out everything you can be.
WHAT WE OFFER
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team.
We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.
Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.
HOW TO APPLY
As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.
In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “Customer Service Manager”.
All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)
The closing date for submission of applications is Friday, 14th June 2024
CMI, Innovation & Media Manager at Bralirwa: (Deadline 14 June 2024)
We are seeking to hire a qualified, dedicated & experienced Consumer Market Intelligence, Innovation and Media Manager based in Kigali.The fitting person will be someone with the Consumer-at-the-center mindset, and ready to deliver on time and in full all tasks related to developing brand strategies, innovation, and renovation among other areas. The person should also be ready to demonstrate our organizational behaviors which are Connect, Shape, Develop and Deliver. The person will be reporting to the Marketing Director.
JOB PURPOSE
- For CMI, expert resource for local internal client, liaising with external market data suppliers in key market performance tracking area as well as local execution of Global CMI projects to standardize, improve and integrate the relevant market data solutions and driving adoption within the OpCo.As business contributor, CMI provides strategic information to the business, and filters all research with his Team support into key insights for Portfolio Managers, Brand teams and the business, whilst supporting the measurement of marketing effectiveness. To lead and drive the Insights Generation Process in the company to ensure all Company decisions are taken based on solid fact, with strong market resonance.
- For Innovation , Provide insight intelligence which enables OpCO to identify, develop and evaluate platforms & concepts which meet consumer needs & are aligned to our Category Vision and Portfolio and Brand strategies
- For Media, lead on all media planning across the portfolio of brands developing industry best-in-class campaigns with 3 years strategie to drive business results.
TASKS & RESPONSIBILITIES
- Create engagement & commitment for the Opco innovation agenda and provide consumer, shopper information & business analytics within the organization.
- Partner in OpCo Portfolio Strategy and Business Planning
- Manage the innovation process
- Contribute to Consumer Inspiration within the Marketing team
- Provide Shopper learning and contribute to Marketing and Sales strategy and activation Deliver Business Analytics
- Execute the Innovation research agenda
- Drive Insights Generation Process & Appropriate Dissemination of Findings
- Lead as Multi-department Business Partner
- To ensure the Innovation ideas flow seamlessly throughout the organization.
- Acts as the “Keeper of one version of the truth” (Market share) by sharing and maintaining global agreed definitions/protocols (product, channel, measures)
- Lead the delivery of regular tracking, reporting and analysis of competitor activity including (a) New product launches (b) Competitor strategy and (c) competitor behavior
- Lead all media planning across our portfolio of brands, developing industry best-in-class campaigns with 3year strategies which drive business results
- Lead all media planning across our portfolio of brands, developing industry best-in-class campaigns with 3 year strategies which drive business results
- Drive media budgeting & planning
- Lead Data Driven Media’s input for Strategic, ICP & Annual planning
- Connect different marketing & business functions to build continuously improving media output, led by data, measurement, test & learn & innovation
- Build mutually beneficial strategic partnerships with key partners
- Manage our media relationship & output, ensuring they deliver against all relevant objectives
- Deliver more efficient & effective media trading practices
- Manage the annual media budget, including forecasting & allocating it to brands during the ICP process, using data to inform decision making & align the MT to recommendations
- Build annual media strategies on all brands
- Be the ‘go to’ expert in the business for all media planning & strategic work, building strong relationships with brand & activation leads
- Govern the media agency relationship, team structure & scope of work
QUALIFICATION AND SKILLS
- Bachelor’s degree in business administration, Marketing Management, Economics, or other related fields
- 5+ years of working experience in portfolio management within the commercial industry or FMCG sector. Experience in research and analytics is an added advantage.
- Experience in financial and analytical aspects of brand management
- Proficient in English and Kinyarwanda; fluency in French is advantageous.
- Good computer proficiency
- Rwandan valid driving License ( Gategory B)
- Project Management experience
OTHER REQUIREMENTS
- Be able to work in multi-cultural, multi-national and multi-lingual organization
- Excellent and effective communication and interpersonal skills
- Time Management and Organizational Skills
- Innovation & Renovation
- High level of commitment and working with minimal supervision
- Must be proactive, reliable, and able to pay keen attention to the smallest of details
- RtC & channel understanding
GROWING WITH BRALIRWA
At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.
Start learning new things and find out everything you can be.
WHAT WE OFFER
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.
Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.
HOW TO APPLY
As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.
In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “CMI, Innovation & Media Manager ”.
All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)
The closing date for submission of applications is Friday, 14th June 2024
Non-Alcoholic Beverage & Beyond Beer Brand Manager at Bralirwa: (Deadline 14 June 2024)
We are seeking to hire a qualified, dedicated & experienced Non-Alcoholic Beverage & Beyond Beer Brand Manager who will be based in Kigali. The right fit will be a person with the Consumer-at-the-center mindset, and who can conduct successful breakthrough communications among other business-related qualities. The person should be ready to assist in the realization of brand strategies according to the plans in place and be ready to demonstrate our organizational behaviors which are Connect, Shape, Develop and Deliver. The person will be reporting to the Marketing Director.
JOB PURPOSE
The Non-Alcoholic Beverage & Beyond Beer Brand Manager will develop and execute the Marketing plan for assigned portfolio of brands and ensures that the operating targets are realized. The brand strategy emphasizes Penetration Marketing and encompasses Brand Distinctiveness (Positioning, Visual Identity, Communication), Brand Relevance (Quality, Innovation, Pack/Price), and Brand Presence (Availability, Visibility, Promotion).
The successful candidate will work closely with other departments under guidance of Marketing Director
TASKS & RESPONSIBILITIES
- Collaborate with the marketing team and cross-functional teams to execute the brand strategy effectively.
- Develop and execute the marketing plans for the Non-Alcoholic Beverage & Beyond Beer brand portfolio.
- Drive brand distinctiveness through positioning, visual identity, and compelling communication.
- Enhance brand relevance by focusing on product quality, innovation, and pricing.
- Optimize brand presence by ensuring availability, visibility, and strategic promotion.
- Monitor and analyze market trends and competitor activities to make informed decisions.
- Foster brand growth and loyalty through innovative marketing initiatives.
- Drive Excellence in Campaign Execution within assigned budget and timeframe
- Ensure positive collaboration with stakeholders, agencies and Colleagues aligned with the Company Value and Behaviors
QUALIFICATION AND SKILLS
- Bachelor’s degree in business administration, Marketing Management, Economics or other related fields
- 4+ years of marketing experience preferably in Brand Management. Experience in Sales and/or Trade Marketing will be an added advantage.
- Experience in financial and analytical aspects of brand management
- Proficient in English and Kinyarwanda; fluency in French is advantageous.
- Strong computer skills, including proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint
- Rwandan valid driving License ( Gategory B)
OTHER REQUIREMENTS
- Excellent communicator and interpersonal skills
- Project Management and market research skills
- Time Management and Organizational Skills
- Creative and innovator
- Adaptability to change and flexible.
- Ambitious and passionate
- High level of commitment and independent
- Must be proactive, reliable, and able to pay keen attention to the smallest of details.
- Ability to work collaboratively and adapt to a fast-paced environment.
- RtC & channel understanding
GROWING WITH BRALIRWA
At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.
Start learning new things and find out everything you can be.
WHAT WE OFFER
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.
Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.
HOW TO APPLY
As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.
In case you meet the above requirement, please visit https://careers.theheinekencompany.com/Rwanda, search for “Non-Alcoholic Beverage & Beyond Beer Brand Manager”, then click “Apply” and follow the procedures.
All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through BralirwaJobs@heineken.com (No applications will be accepted through this email)
The closing date for submission of applications is Friday, 14th June 2024
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