3 Job Positions at Development Bank of Rwanda (BRD): (Deadline 23 March 2022)

• Background Information

Job Title:  Afirr – Grievance Redress Mechanism Officer

Current Grade: JG6

Department: SPIU

Reports to: AFIRR Project Coordinator

Direct Reports: N/A

Indirect Reports: N/A

• Contract Terms – 5 Years Fix-Term Contract

• Purpose of the Job

The purpose of the job is to coordinate, oversee and report the GRM implementation in all AFIRR financed subprojects for the compliance with the national and World Bank’s environmental and social standards. The GRM officer will work with SPIU project team and clients on the GRM implementation and will advise the Project and formulate recommendations and requirements for clients’ action.

• Main Responsibilities of the Job

• Coordinate and work with PFIs, clients and local authorities in establishing appropriate site specific and PFI level GRMs for managing all grievances associated with all AFIRR supported projects;
• Receive all beneficiaries ‘complaints and concerns from GRCs at PFIs and subprojects under direct investments, record them and work with the BRD GRC to handle those complaints and concerns in a timely and effective manner;
• Coordinate the capacity building of GRCs and project stakeholders on grievance management and ensure that the client (PFI, borrower or sub-borrower) understands the proposed GRM and has the commitment and capacity to address adequately all grievances associated with the project;
• Monitor the proper implementation of GRCs’ decisions/resolution measures;
• Develop and maintain the Grievance Redress Mechanism database with information on nature of complaints received, whether and how they are resolved;
• Work with the Business and Operation Departments to notify concerned customers and subprojects stakeholders about the subprojects’ activities and proposed GRM to raise awareness and increase ownership on site specific GRM.
• Work on any other assignment from either BRD’s Management or immediate supervisor regarding the E& S standards of the Bank;
• Prepare periodic reports (quarterly and annually) on the status of GRM implementation in all AFIRR financed investments.

• Performance indicators

• Number of complaints received and resolved.
• Number of problems identified and timely action
• Number of predicted challenges and processes to all parties that resulted in fair, effective and lasting outcome
• Feedback received from the complainant and the authorities

• Working relationships 

• All BRD departments
• All Project stakeholders

• Professional, academic qualifications and experience

A Bachelor’s Degree in Social sciences, Environmental Sciences, Environmental Management Development studies, Community Development, Education, Political Science, Project management or any other related field is required. A masters’ degree will be an added advantage.

The experience shall include but not limited to the following:

• A minimum of three (3) years of relevant experience in community development, administration, conflict management, entrepreneurship, and related field;
• Familiarity with World Bank Environmental and Social Safeguards Policies or Environmental and Social Framework (ESF) will be an added advantage;
• Familiarity with project’s grievance mechanism and related administrative processes
• Ability to work independently, to develop and present sound technical information skills;
• Excellent communication skills and ability to work in teams;
• Excellent coordination skills and experience in working with multiple groups of people;
• Excellent management of conflicts and ability to influence decision making at all levels;
• Excellent project management skills including demonstrated ability to set and manage priorities and multiple tasks;

Background Information

Job Title:  Financial Institutions (FI) Relations Officer

Job Level:  JG6

Department: Strategy, Resource Mobilization, M&E and Research

Reports to: Manager, Fund Mobilization & Financial Institutions

Direct Reports: N/A

Indirect Reports: N/A

Contract terms: Open ended contract

Purpose of the Job:

Financial Institutions Relations Officer Job is primarily to communicate (both verbal and written) all matters related to the Lenders that bridge the gap between them and the management especially on information related to strategy, business plan, budget, annual results, covenants etc.

Main Responsibilities of the Job: 

Duties and responsibilities shall include but not limited to:

• Building, developing and managing relationships with lenders, and ensuring leverage on their existing products to access major new projects
• Increasing involvement of existing and new partners in the funding of Bank’s projects/initiatives
• Develop extensive networks of contacts that will allow you to identify new commercial opportunities as soon as they arise;
• Manage key relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect partners;
• Monitor agreements, covenants and renewals with lenders;
• Prepare regular progress reports to key stakeholders/lenders on the implementation of funded projects, in consultation with the Investment Team and the Monitoring & Evaluation Unit.
• Draft correspondence as necessary to key partners/stakeholders;
• Track and be well-informed about program activities, information and statistics of the bank in order to communicate appropriately with partners;
• Help prepare the company’s Annual Report.
• Perform other duties as and when required.

Performance indicators

• Portfolio growth (Qualitative & Quantitative)
• Compliance with the performance management policies and procedures
• Timeliness on assigned tasks & Timely update and reporting
• Quality of service provided against the set standards
• Feedback from partners on the quality of service provided

Working relationships

• External Partners/Lenders/Stakeholders
• Head, Strategy & Resource Mobilization
• Resource Mobilization Manager
• Staff within the Strategy & Resource Mobilization Department
• Heads of departments
• All staff

Professional, academic qualifications and experience

• Bachelor’s Degree in economics, Finance, or related field. MBA preferred.
• A minimum of three (3) years of relevant FI experience;
• Should have a good understanding of Finance/Treasury /FI products;
• Knowledge of the banking sector, the Financial Sector environment, and regional and international market dynamics
• Excellent verbal and written communication skills in English; ability to speak and write both English & French is preferred
• Excellent communication skills.

Core competencies

Competencies shall include but not limited to:

• Results-oriented;
• Good interpersonal and negotiation skills
• Good people management skills
• Excellent planning skills.
• Demonstrated team leadership and high organizational skills;
• Excellent analytical skills;