3 Job Positions at General Insurance Old Mutual Insurance Rwanda: (Deadline 9 March 2022)

Role Title:

Assistant Underwriter -General Insurance 1 Post

Business Unit(s):

Rwanda

Business /Function:

Assistant Underwriter-General Insurance

Location:

Rwanda

Reports To:

Senior Underwriter-GI

MDP Level:

Manager of self

Role Size

K

JOB DESCRIPTION

POST TITLE

Senior Medical Underwriter

JOB HOLDER

REPORTING TO:

Health Manager

DIVISION/DEPARTMENT

Medical Department

LEVEL

Role Size

1. JOB PURPOSE

Ensure business is professionally written to acceptable standards within the underwriting guidelines and arranged reinsurance program.

2. PRINCIPAL ACCOUNTABILITIES.

• Supervision of the medical underwriting section.
• Analyze Individual and/or Group medical risk factors for new enrollment, yearly renewals, and amendments of group insurance contracts and self-funded plans in compliance to established underwriting policies, practices, and standards.
• Analyze associated policies, guidelines, and market data to continuously improve risk management.
• Approve quotations.
• Ensure adherence to all process, procedures, and controls within the department.
• Ensure reinsurance allocations are done properly as per the treaty.
• Conduct trainings on various covers to underwriting team and intermediaries.
• Resolve internal control audit recommendations fully and ensure no issue automatically escalates.
• Ensure timely preparation, submission and follow up of renewal terms for corporate and retail business.
• Follow up on debt collection and reporting
• Ensure accurate benefits set up and membership maintenance in the system.
• Ensure timely scheme performance reporting as per SLA’s with clients and intermediaries and attend scheme performance review meetings as per set guidelines.
• Ensures that systems and procedures covering underwriting operations are adhered to and supervises the Underwriting section to ensure quality and timely service.
• Generate utilization reports, member statements, and loss ratio trends.
• Ensure compliance with standards of service/Customer service charter in all underwriting operations.
• Enforces the no – credit policy and ensures that premiums are up to date for section accounts through timely collection of premiums.
• Market company products to brokers, agents and walk in clients to maximize on new business acquisition strategies.

3. DIMENSIONS 

Unit Measures And Impact: 

Financial Measures And Impact: Department target (As per yearly set  targets) billion

Value of Assets In charge: 

Budget: Expense budget – As per yearly set  targets

              Revenue budget – As per yearly set  targets

People Impact And Numbers:

    Direct Reports:

    Indirect Reports:

4. RELATIONSHIPS

REPORTING TO: Health Manager

REPORTING TO JOB HOLDER: 

Underwriter

Assistant underwriter

OTHER CONTACTS: 

Within The Company: All

Outside The Company:

• Clients
• Brokers
• Agents
• Other insurance companies
• Service providers

5. KNOWLEDGE AND EXPERIENCE.

Qualifications: 

• University degree in statistics or business-related course
• Basic Insurance qualification

Experience: 

• Minimum of 3 years

6. SKILLS AND COMPETENCIES. 

• Good communication and negotiating skills
• Good assessment and analytical skills
• Knowledge in medical risk assessment.
• Honesty and integrity
• Good interpersonal and relations skills
• Thorough understanding of policy covers/wordings and their interpretation as pertaining to claims

7. JOB CHALLENGES. 

• Multitasking
• High pressure job

8. DELEGATED FREEDOM TO ACT & MANAGEMENT CONTENT 

• Fairly high freedom to decide, within policy

9. ENVIRONMENT 

• Conducive etc.

10. KEY RESULT AREAS & PERFORMANCE INDICATORS

• Handle quotations based on proposals and requests to source business and satisfy customers
• Follow up on quotations to close business and to get feedback
• Daily servicing of clients to nurture the relationship between the company and our customers
• Follow up on renewals to retain business
• Achieve Loss Ratio Target

JOB DESCRIPTION

POST TITLE

Innovation & Digital Officer

JOB HOLDER

REPORTING TO:

Marketing & Distribution Manager

DIVISION/DEPARTMENT 

Marketing & Distribution

LEVEL

If applicable

Role Size

M

1. JOB PURPOSE

The innovation & digital role helps the company set and execute innovation & digital strategies that will drive revenue including digital, improve customer engagement, optimize operations and create new business value.

2. PRINCIPAL ACCOUNTABILITIES.

• Develop a clearly defined and compelling innovation & digital strategy for the company and ensure that all relevant initiatives are fully integrated into the strategic planning process for leadership commitment, resource allocation and execution
• Lead company innovation & digital transformation process and all other executives and functions in the rollout of digital initiatives and capabilities, fully integrating business and technology, and closing digital performance gaps that exist in and between the various functions and business units of the organization
• Determine key influencers and empower them with tools to promote brand loyalty on digital and social company platforms
• Work with teams across the business to generate innovative solutions for products, services, processes, customer experiences, marketing channels, and business models.
• Own and monitor the digital innovation project portfolio, while deployment of the individual projects may rest with other executives and teams
• Ensure digital innovation and transformation initiatives create value by improving customer engagement and loyalty, driving new revenues, or achieving new efficiencies.
• Monitor and report on the ROI outcomes of digital projects and investments – linked to enterprise KPIs – with the goal of demonstrating the positive impact from these initiatives
• Build, manage, and continue to grow an internal and external digital innovation ecosystem, tapping into competencies across and beyond the organization (in an external partner network) to apply digital technologies to the business
• Developing Digital Talent- work closely with HC to create and maintain an innovation and digital culture and to build digital capabilities across the company

3. DIMENSIONS 

Unit Measures and Impact: 

Financial Measures and Impact: Department target (As per yearly set targets) billion

Value of Assets In charge: 

Budget: Expense budget – As per yearly set targets

              Revenue budget – As per yearly set targets

People Impact and Numbers:

    Direct Reports:

    Indirect Reports:

4. RELATIONSHIPS (*** Need Have an Org. Chart Showing Reporting Relationships)

REPORTING TO: Marketing & Distribution Manager

REPORTING TO JOB HOLDER: N/A

OTHER CONTACTS: 

Within the Company: 

• BU leaderships
• All departments

Outside the Company:

• Regulator
• Board Executive

5. KNOWLEDGE AND EXPERIENCE.

Qualifications: 

• University degree in business, technology or equivalent
• Digital Innovation management
• Core business processes and associated technical solutions

Experience: 

• Minimum of 3 years in Digital Product Management, innovation management or similar role
• Basic understanding of Insurance

6. SKILLS AND COMPETENCIES. 

• Good communication and negotiating skills
• Good interpersonal skills
• Thorough understanding of insurance
• Good communication and stakeholder management skills
• Good teaming and interpersonal skills
• Strong advocacy for collaborative working skills
• Early-stage product experience including strong product development skills

7. JOB CHALLENGES. 

Sourcing because penetration levels are low and the environment is not conducive

8. DELEGATED FREEDOM TO ACT & MANAGEMENT CONTENT 

Fairly high freedom to decide, within policy

9. ENVIRONMENT 

Conductive etc.

10. KEY RESULT AREAS & PERFORMANCE INDICATORS

• Driven digital innovation as a cross-functional change agent across the business
• Implemented digital strategy with cross-functional partners
• Championed usage of digital technology
• Collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
• Measured ROI on digital projects, fine-tuned approaches as needed to ensure investment in right tools and resources