3 Job Positions at Rwanda Management Institute (RMI): (Deadline 26 August 2022)
Public Relations & Communication Officer at Rwanda Management Institute (RMI): (Deadline 26 August 2022)
Job description
– Develop annual media plan and consider it in the budget;
– Design target messages for different public users and prepare budget related;
– Elaborate and negotiate contracts with suitable radio and TV medias for message’s dissemination
– Maintain relationships with different public institutions;
– Elaborate and monitor communication plan and submit it on concerned supervision’s institutions
– Organize all surveys or opinion polls on services offered by the institution
– Design methods and tools for operation;
– Collect, count and analyze survey results and proposals placed in the box for suggestions – Release forces ideas;
– Collect and process data obtained from users by basing them in line with their expectations, satisfaction level, types of litigations,
– Make recommendations on institutional image improvement measures;
– Organize and/or participate in press seminars and conferences involving the institution:
– Write speeches, messages and press releases for authorities;
– Organize and Cover audiences and institution press conferences, round tables and sermons;
– Organize radio and TV broadcasts to inform the public on Institution’s activities;
– Write articles for newspapers on progress of the institution mission achievement;
– Inform the institution on quality of its image according to public and partners point of view
– Make critical analysis of publications in national or international media concerning the institution and produce synthetic technical notes to authorities
– Elaborate and insure internal communication for a better implementation of the communication plan
– Inform regularly institution’s staff on decisions made and meeting’s recommendations
– Keeps informed staff on different agendas concerning the institution
– To execute any other duties as assigned by his or her superior in line with his/her job.”
Minimum Qualifications
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Bachelor’s Degree in International Relations
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Journalism
0 Year of relevant experience
-
Bachelor’s Degree in Marketing
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Communication skills
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Collaboration and team working skills
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Interviewing Skills
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Effective public relations and public speaking skills
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Good organizational and time management skills to deliver on tasks in a timely and streamlined manner;
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• Fluent in Kinyarwanda and English. Knowledge of French will be an added advantage
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• Excellent reporting skills
Customer Care officers at Rwanda Management Institute (RMI): (Deadline 26 August 2022)
Job description
– To work for the Institution to promote customer care;
– To work for the Institution to help customers to resolve their queries;
– To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude;
– To work for an organization to promote business;
– To answer to the queries of the customers in an ethical and informative way;
– To give appropriate and relevant information to the customers;
– To maintain a position of trust and responsibility by keeping all customer organization confidential;
– To update any requests made by the citizens into the system to complete the task;
– Self-motivation to increase knowledge and skills by in-house trainings and seminars;
– Have complete knowledge of services rendered, and complete line products, taking responsibility to stay update and ask for assistance to acquire latest developments;
– Answer confidently or find appropriate solutions to customers’ problems;
– To initiate conversation to uncover customers’ needs;
– To communicate clearly and effectively with customers;
– To promote teamwork in the institution;
– To promote good listening skills; to receive incoming “courier”;
– To recognizing and managing assertive customer calls;
– To resolve problems efficiently and professionally;
– To initiate conversation to uncover customers’ needs;
– To respond citizen does needs, as well as question guests to obtain full understand of what information is being requested;
– To provide quality customer service to customer
– Any other duties assgined by the superior in line with the job
Minimum Qualifications
-
Bachelor’s Degree in International Relations
0 Year of relevant experience
-
Bachelor’s Degree in Communication
0 Year of relevant experience
-
Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
Bachelor’s Degree in Marketing
0 Year of relevant experience
-
Bachelor’s Degree in Linguisitc
0 Year of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Communication skills
-
Collaboration and team working skills
-
Time management skills
-
Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
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• Fluent in Kinyarwanda and English. Knowledge of French will be an added advantage
-
Computer Skills
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Delivering a great service and fast service
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Ability to really listen to customers
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Knowledge of the Product the institution offer to different clients
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Ability to handle surprises
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Willingness to learn
E- Learning Management Systems Officer at Rwanda Management Institute (RMI): (Deadline 26 August 2022)
Job description
– Reviews the Company’s programs of teaching and learning to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced by e-Learning technology – Design and Develops E- learning tools and environment including e-learning management systems and e-learning content management systems and web-authoring – Develop user manuals and guidelines
– Responsible for training including E- learning ToT and users support
– Responsible for identifying, training and assigning human resources through internal shared services
– Under supervision of the Director of IT and E-learning to lead the implementation and further development of the RMI’s strategies relating to e-Learning
– Initiates innovation and ingenuity in emerging technologies in the area of e-learning
– Participates in appropriate committees to develop policy and ensure that the curriculum is supported and delivered efficiently and appropriately
– Works with various faculties, SMEs, trainers and other experts in the continued development of the corporate vision of maximizing e-Learning.
– Elaborates plans for capital spending, staffing, training, skills acquisition, organization of the team, managing e-learning project teams
– Supervises the e-learning lab (equipment, user support and management)
– Any other duties assigned by the superior in line with the job.
Minimum Qualifications
-
Bachelor’s Degree in Computer Science
2 Years of relevant experience
-
Bachelor of Science in Electrical Engineering
2 Years of relevant experience
-
Bachelor’s Degree in Electronics
2 Years of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
• Fluent in Kinyarwanda and English. Knowledge of French will be an added advantage
-
Capacity to support various field of academic specialisation
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To have advanced knowledge in computer programming software.
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Excellent capacity of analysis and interpretation of information and capacity to summarize Information.
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Provide Special Education students with learning activities and experiences designed to help them fulfil their potential for intellectual, emotional, physical, and social growth
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Develop or modify curricula and prepare lessons and other instructional materials to student Levels
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Work in instructional settings as assigned
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