3 Job Positions at Sambora Kinigi Lodge: (Deadline 24 March 2026)

3 Job Positions at Sambora Kinigi Lodge: (Deadline 24 March 2026)

Front of House Coordinator at Sambora Kinigi Lodge: (Deadline 24 March 2026)

Job Title: Front of House Coordinator

Location: Sambora Kinigi Lodge, [Musanze]

Job Type: Full-time

About Sambora Kinigi: Sambora Kinigi is a luxury lodge nestled in the heart of the Volcanoes National Park in Rwanda. We are committed to providing our guests with an unforgettable food, beverage and customer service experience. Our dedicated Front of House Coordinator will work with our team to
implement the highest standards of customer service.

Job Overview: The Front of House Coordinator at Sambora Kinigi Lodge is responsible for ensuring a seamless F&B service experience for our guests. This role involves welcoming guests with drinks and snacks, coordinating and serving meals, and being readily available to address any guest inquiries. The Front of House Coordinator will work closely with the host to create an inviting and memorable dining atmosphere.

Key Responsibilities:

Guest Welcome:

• Greet guests with a warm and friendly welcome upon their arrival
• Offer welcome drinks and snacks, ensuring that guests feel comfortable and valued from the moment they arrive.

Table Service:

• Coordinate table assignments and reservations to ensure efficient seating and dining service
• Provide professional and attentive table service throughout the meal, including taking orders and serving food and beverages.

Guest Support:

• Act as a primary point of contact for guests, addressing their needs, questions, and special requests.
• Be attentive to guest preferences and dietary requirements, offering personalized
  recommendations and solutions.

Service Excellence:

• Ensure a high standard of service, adhering to company service guidelines and maintaining a positive, friendly attitude.
• Handle guest feedback and concerns promptly and professionally, striving to exceed guest expectations.

Collaboration with Host:

• Work closely with the host to create a welcoming and inviting dining atmosphere
• Assist the host in managing reservations, special events, and guest experience enhancement.

Cleanliness and Organization:

• Maintain the cleanliness and organization of the F&B areas, including dining rooms, service stations, and outdoor seating areas.
• Assist in setting up and breaking down tables and service areas as needed.

Qualifications:

• Previous experience in food and beverage service, preferably in a fine dining or luxury
  hospitality setting.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities
• Ability to work effectively in a fast-paced, high-pressure environment.
• A passion for providing exceptional guest experiences
• Attention to detail and a high level of professionalism
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• competive salary
• Meals during working hours on site
• Opportunities for professional development and career growth
• A dynamic and collaborative work environment within a luxury lodge setting

Application

If you are a dedicated and service-oriented individual with a passion for creating memorable dining experiences, we invite you to join the Sambora Kinigi Lodge team. Please submit your resume and a cover letter detailing your qualifications and why you are the ideal candidate for this
role.to careers@samborakinigi.com not later than 24th March, 2026

Sambora Kinigi Lodge is an equal opportunity employer and welcomes all qualified individuals to apply.

Key Performance Indicators (KPIs)

Key Performance Indicators for the Front of House Coordinator role at Sambora Kinigi Lodge are designed to assess the effectiveness of the individual in delivering exceptional F&B service and guest satisfaction:

Guest Satisfaction:

• Guest feedback and satisfaction scores based on surveys or reviews on platforms such as Trip Advisor.
• The percentage of guests who rate their dining experience and service as “excellent.”

Service Speed and Efficiency:

• Average time taken from seating to serving each course.
• Percentage of orders served accurately and in a timely manner.

Order Accuracy:

• Percentage of orders delivered as per guest specifications.
• Number of guest complaints related to order accuracy

Upselling and Recommendations:

• Number of upsell opportunities seized, such as suggesting wine pairings, aperitifs, cocktails, or dessert options.
• Percentage of guests who accept recommendations.

Guest Engagement:

• Number of positive interactions and personalized recommendations made with guests.
• Guest interaction feedback and Comments.

Guest Requests Response Time:

• Average response time to guest inquiries and special requests.
• Percentage of guest requests resolved within a reasonable time frame

Cleanliness and Presentation:

• After meal assessments of dining areas’ cleanliness and presentation.
• Guest feedback on the cleanliness and atmosphere of the dining areas

Problem Resolution:

• Number of guest complaints and issues resolved to the guest’s satisfaction.
• Percentage of escalated guest concerns that are resolved effectively.

Team Collaboration:

• Feedback from the host and kitchen staff regarding the coordinator’s collaboration and
  support.
• Effective communication and teamwork with

Occupancy and Revenue:

• Percentage of dining area occupancy and optimization during peak
• Increase in revenue from upselling and special collegues.

Cost Control:

• Monitoring and reporting on budget for F&B Key data around how many meals served each
  day VS cost.
• Identification and implementation of cost-saving initiatives while maintaining service quality

These KPIs will help evaluate the Front of House Coordinator’s performance in delivering outstanding F&B service, ensuring guest satisfaction, and contributing to the overall success of the dining experience at Sambora Kinigi Lodge. Regularly reviewing and adjusting these KPIs will help maintain high standards and continuously improve guest service.

 

 

 

Massage Therapist at Sambora Kinigi Lodge: (Deadline 24 March 2026)

Job Title: Massage Therapist

Location: Sambora Kinigi Lodge, Musanze

Job Type: Full-time

About Sambora Kinigi Lodge

Sambora Kinigi Lodge is a luxury lodge located in the heart of Volcanoes National Park, Rwanda. We are committed to delivering exceptional guest experiences rooted in comfort, relaxation, and personalized service.

Job Overview

The Massage Therapist is responsible for delivering high-quality massage treatments while ensuring the massage area is professionally managed, clean, and guest-ready at all times. The role focuses primarily on massage services, guest satisfaction, treatment quality, and operational excellence within the massage space.

This position does not include responsibility for developing wellness programs or activities beyond massage services.

Key Responsibilities

1. Massage Therapy Services

• Deliver professional, high-quality massage treatments tailored to guest needs.

• Maintain strong knowledge of massage techniques and their benefits.

• Ensure consistent service standards aligned with lodge expectations.

2. Massage Area Management

• Maintain cleanliness, hygiene, and readiness of massage rooms at all times.

• Ensure proper setup, ambiance, and presentation of the massage space.

• Coordinate with housekeeping for linen, cleanliness, and supplies

3. Guest Experience & Engagement

• Provide warm, professional, and personalized service to all guests

• Explain massage options clearly and recommend suitable treatments.

• Encourage repeat bookings and service upgrades where appropriate.

4. Inventory & Equipment Control

• Monitor massage oils, linens, consumables, and equipment

• Report low stock levels or faulty equipment in a timely manner

• Ensure all tools and equipment are well maintained and safe for use

5. Administration & Reporting

• Maintain accurate treatment records and daily booking logs.

• Submit basic monthly reports on treatments delivered and guest feedback

Qualifications & Skills

• Certified Massage Therapist with a valid license

• Proven experience in massage therapy within a hotel, lodge, or spa setting
• English language proficiency is required, French is an added advantage

• Strong interpersonal and customer service skills

• Good time management and attention to detail

• Professional appearance and attitude

• Passion for guest care and wellness service delivery

Key Performance Indicators (KPIs)

1. Massage Quality & Guest Satisfaction

• Average guest rating for massage treatments: Minimum 4. 5/5

• Percentage of positive guest feedback related to massage services

• Number of repeat or recommended massage bookings

2. Service Delivery & Productivity

• Number of massage treatments delivered per week/month

• On-time readiness of massage room before each booking

• Minimal service delays or cancellations due to internal issues

3. Revenue Contribution

• Monthly massage revenue generated

• Upselling rate after complimentary or initial treatments

4. Massage Area Management

• Cleanliness and presentation score from internal inspections

• Zero unresolved hygiene or safety issues

5. Inventory & Equipment Management

• Stock availability rate (no service disruption due to stock shortages)

• Equipment uptime (percentage of tools in working condition)

6. Professional Conduct

• Compliance with lodge policies and service standards
• Punctuality and adherence to work schedules

Application

If you are a dedicated and service-oriented individual with delivering high-quality massage treatments , we invite you to join the Sambora Kinigi Lodge team. Please submit your resume and a cover letter detailing your qualifications and why you are the ideal candidate for this role.to careers@samborakinigi.com not later than 24th March, 2026

Sambora Kinigi Lodge is an equal opportunity employer and welcomes all qualified individuals to apply.

 

 

Kitchen Assistant at Sambora Kinigi Lodge: (Deadline 24 March 2026)

Job Title: Kitchen Assistant

Location: Sambora Kinigi Lodge, [Musanze]

Job Type: Full-time

About Sambora Kinigi

Sambora Kinigi Lodge, located in the heart of Kinigi, offers an extraordinary blend of nature, culture, and culinary artistry. As part of our mission to deliver an unforgettable luxury experience, we are seeking a talented Kitchen Assistant to support our Head Chef in leading the kitchen team, maintaining high culinary standards, and enhancing our gastronomic offerings.

Job Overview

As a Kitchen Assistant, you will work closely with the Head Chef, bridging the gap between strategic kitchen leadership and daily operations. Your responsibilities will include supervising the kitchen team, overseeing food preparation, ensuring quality control, and fostering innovation in menu development. This role demands a mix of operational efficiency, creative flair, and leadership to achieve Sambora’s international culinary standards.

Key Responsibilities

Culinary Excellence

• Assist the Head Chef in conceptualizing, developing, and refining menus that align with Sambora Kinigi’s vision of cultural authenticity and luxury.
• Supervise food preparation, ensuring every dish meets established quality, presentation, and timing standards.
• Develop signature menu items, ensuring consistency in taste and
• Train and mentor kitchen staff, nurturing their culinary skills and promoting a culture of continuous improvement.

Operational Management

• Coordinate daily kitchen operations, ensuring timely service, smooth workflows, and adherence to safety and sanitation protocols.
• Manage inventory, procurement, and stock rotation to minimize waste and maintain optimal levels of supplies.
• Establish and enforce standard operating procedures to enhance kitchen

Team Collaboration

• Lead and inspire the kitchen team, fostering teamwork and effective
• Partner with the Head Chef in menu planning, special event coordination, and staff performance reviews.
• Act as a bridge between kitchen and front-of-house teams to ensure seamless guest

Guest Satisfaction

• Monitor guest feedback to maintain and exceed expectations regarding culinary
• Assist in accommodating special dietary requirements and personalized culinary requests with professionalism and creativity.

Qualifications

• Proven experience as a Sous Chef or Kitchen Assistant in a high-end restaurant or luxury hospitality environment.
• Culinary degree or equivalent professional
• Strong leadership and mentorship
• Creative and innovative approach to menu development and
• In-depth knowledge of food safety and sanitation
• Excellent organizational and communication
• Ability to thrive under pressure in a fast-paced kitchen

Benefits

• Competitive salary and benefits
• Meals provided during working
• Opportunities for professional growth and
• Work in a stunning natural environment that celebrates cultural heritage and culinary

Key Performance Indicators (KPIs)

Menu Excellence

• Consistency: Achieve consistent taste, presentation, and portioning across assigned menu items.
• Guest Feedback: Maintain high guest satisfaction scores for dishes developed or

Operational Efficiency

• Kitchen Performance: Ensure smooth kitchen operations with minimal disruptions during peak hours.
• Inventory Management: Reduce food waste and ensure compliance with inventory and procurement policies.

Team Leadership

• Training: Provide training initiatives, with measurable improvements in staff skills and performance.
• Team Feedback: Receive positive feedback from staff regarding leadership and

Guest Satisfaction

• Responsiveness: Address guest requests and dietary needs promptly, achieving high
  satisfaction rates.
• Innovation: Introduce new dishes that resonate with guests, as evidenced by sales and
  feedback.

Collaboration

• Synergy with Head Chef: Ensure effective collaboration with the Head Chef in menu
  development and kitchen strategy.
• Cross-department Coordination: Maintain seamless coordination with other departments for events and service delivery.

Application:

If you are a passionate culinary professional ready to contribute to Sambora Kinigi Lodge’s commitment to excellence, we encourage you to apply. Please submit your resume and cover letter, detailing your experience and vision for the role. to careers@samborakinigi.com not later than 24th March, 2026

Sambora Kinigi Lodge is an equal opportunity employer and embraces diversity in its team.