3 Positions at Development Bank of Rwanda (BRD): (Deadline 5 March 2021)

  I.   Background Information

Job Title:   IT Developer (3)

Department: Education Portfolio Management Department

Duo reports to: Functionally to Head of IT and Digital Innovation

Administratively to Head Education Portfolio Management

Contract terms: 1-year renewable consultancy contract

II.   Purpose of the Job

 purpose of the job is to work with other Developers, implementer of the systems throughout the software development life cycle with the main objective of improving IT service delivery and business efficiency

III.   Main Responsibilities of the Job

a)     Producing clean, efficient code based on specifications

b)    Verify and deploy programs and systems

c)     Troubleshoot, debug and upgrade existing software

d)    Gather and evaluate user feedback

e)     Recommend and provide innovative solutions to business issues or challenges by means of automation and improvements executions

f)      Create technical documentation for reference and reporting

g)     Participate in the design and development of new applications (Develop software that fully implement business requirements)

h)    Perform adequate unit and integration testing of in-house and vendors’ software and ensure all requirements have been addressed, all basic functionalities work, and errors are handled properly.

i)       Enhancing existing applications to improve efficiency.

j)       Troubleshoot application issues to ensure that they are resolved without causing additional problems

k)     Enhancing the system’s effectiveness as requested by the Business department and adapting the system to new requirements, as necessary

l)       Consulting manuals, periodicals, and technical reports to learn new ways to develop programs and maintain existing skills and knowledge

m)  Deployment of developed solutions and ensure proper maintenance.

n)    Collaborate with other developers and business department for the business requirements gathering.

o)    Provide updates to the Manager, IT operations & Database administration on work in progress, work completed, work planned, and issues potentially impacting on time completion or quality level of work.

p)    Collaborate with consultants for the business requirements gathering.

q)    Provide training to user support staff for developed applications as required

r)     Generating various reports by querying from database as per users’ needs

s)     To perform any other duties as may be assigned by the head of department.

t)      Proactively monitor the bank’s application systems to ensure secure services with minimum downtime

u)    Work hand in hand with system administrators to ensure that hardware resources allocated to the applications and databases are sufficient for high resilience and performance

v)     Communicate regularly with other technical, applications and operational staff to ensure application integrity and security

IV.   Performance indicators

a)     Accurate and usage of the new solution offered to the business

b)    Timely response to user requirements

c)     Availability of accurate and timely of Technical Interface Design documents

d)    Feedback from users on solutions developed, recommendations

 V.   Working relationships

a)     All departments

b)    Suppliers

VI.   Professional, academic qualifications and experience

a)     Bachelor’s Degree in computer science, Information Technology/ or related field

b)    Professional certification in IT

c)     A minimum of four (4) years’ experience in IT in a similar institution

d)    Proven experience as a Software Developer, Software Engineer or similar role

e)     Experience with software design and development in a test-driven environment

f)      Advanced knowledge in B2B integration

g)     Advanced knowledge in QA & UAT Management

h)    Advanced knowledge of Microsoft visual studio (latest version), Java, C# or any other relevant programming language

i)       Advanced skills in Microsoft OS and linux OS

VII.   Core competencies

a)     Experience with databases and Object-Relational Mapping (ORM) frameworks and Database Relationship Management

b)    Ability to learn new languages and technologies

c)     Familiarity with Agile development methodologies is an advantage.

d)    Excellent communication skills

e)     Resourcefulness and troubleshooting aptitude

f)      Attention to detail

g)     Personal drive and effectiveness.

h)    Ability to constantly deliver quality and value.

i)       Strong customer focus.

j)       Effective communication skills.

k)     Strong work process orientation.

l)       Ability to utilize capacity and resources in an effective manner.

  I. Background Information

Job Title:   Student loan recovery strategist

Department: Education Portfolio Management Department

Reports to: Head Education Portfolio Management

Contract terms: 1-year renewable consultancy contract

II.   Purpose of the Job

 To support the department of Education portfolio management especially in recovery of student loans and ensure that high quality, business-focused, efficient and cost-effective bespoke service which maximizes amounts recovered for Education Portfolio fund, delivering against the government mandate while providing excellent service and actively building client relationships and business development opportunities for the loans Recovery team as well as the BRD

III.   Overall objective

The overall objective of this post is to establish effective and efficient policies and strategies for the management of students loans to ensure that clear recoverable loans are identified and implement a recovery action plan to achieve timely and maximum recoveries at a minimal cost within appropriate turn-around time to achieve the targets set by the Memorandum of Understanding between the Bank and the Ministry of Education. To advise on the strategy to identify the recoverable loans and awareness strategies to maximize the recovery.

The role holder will be responsible for handling a portfolio of various loan facilities issued to students with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to increase recoveries significantly and minimize credit losses. He will also advise on the policies to be put in place to facilitate the maximum recovery so that the fund growth is self-sustainable in the future.

IV.   Main Responsibilities of the Job

a)     Based on the Law governing student loans and bursaries, to review and establish policies for the management of student loans

b)    To prepare a comprehensive procedures manual articulating proper student loan disbursement and recovery processes and procedures.

c)     To conduct deep analysis of all data on students’ loans including the legacy data from REB and establish the list of loans that are likely to be recovered and those that are difficult to recover

d)    Thoroughly assess student loans beneficiaries that have completed their studies to determine those who have paid, ongoing and paying regularly and loan defaulters.

e)     To identify the recoverable students’ loans from the existing and future list

f)      To establish and implement strategies especially for recovery of study loans from loan beneficiaries without any identifying element like national identification number or names of parents

g)     Design effective public awareness campaign strategies and tools in ensuring that Public and private institutions employing student loan beneficiaries comply with the law governing student loans and bursaries.

h)    Maintain loans aging analysis, schedule, and follow up with the recovery team to track and monitor on recoverability of outstanding loan balance.

i)       Design effective public awareness campaign strategies and tools to ensure that individual loan beneficiaries voluntarily repay their study loan.

j)        Periodically prepare circulars for management approval and disseminate them to potential public and private employers of students’ loan scheme beneficiaries.

k)     To support the recovery team on regular basis to analyze and update employers and employees accounts in EFMIS and produce monthly comparison reports.

l)       To maintain, prepare and analyze monthly collections reports, updates and advise on the improvement of recovery mechanisms and tools being used.

m)  Maintain a consistent reduction of non-performing debts through intensive recoveries and come up with viable initiatives to continuously trace all loan beneficiaries.

n)    Undertake regular and frequent calls, inspections, and follow-ups with the public and private employers of beneficiaries of students’ loan scheme to implement remedial strategies and actions for loan recovery.

o)    Regularly reconcile students whose disbursements have stopped and those who have been captured in the recovery module as graduated students

p)    On annual basis to review and update students’ loan management policies and procedures and ensuring their compliance

q)    To conduct an annual evaluation for students’ loan scheme and advise the BRD management on its sustainability and self-financing

r)     Any other duties assignment by immediate supervisor as well as management

 V.   Performance indicators

a)     Policies, processes, and procedures with clear strategies for students’ loan recovery approved

b)    List of student loans that are likely to be recovered and those that are difficult to recover

c)     Effective public awareness campaign strategies and tools established and approved

d)    Evaluation report on students’ loan scheme sustainability and self-financing

e)     Monthly collections reports, updates, and reports on improvement of recovery mechanisms and tools produced.

f)      Quarterly assessment reports for student loans beneficiaries with those who have completed paying the loan, those who are still paying, and loan defaulters.

g)     Annual reconciliation reports for students’ loan beneficiaries who have graduated both for students in Rwanda as well as abroad students with those who have been captured in the recovery module

VI.   Working relationships

Disbursement Manager and Recovery Manager

Education Portfolio Management Partners

VII.   Professional, academic qualifications and experience

The interested candidates should have the following noticeable profile:

a)  Master’s degree or bachelor’s degree in Accounting/Finance/Business Administration or any other related field from a recognized university

b) A minimum experience of 7 years preferably in tax audit, inspection, and recovery

c)  Experience in statutory fund recovery, audit, and enforcement of statutory deductions (e.g taxes, pension, and medical contribution) will be an added advantage

d)  Sound knowledge of banking or funds management are added advantages

VIII.  Core competencies

a)   Good experience in policy and procedure manual designing, analysis, capacity building, and knowledge management

b)  Good communication and interpersonal skills, since a debt collector is expected to communicate efficiently with customers or clients, as customers can be hostile or rude when dealing with a collection agency.

c)  Good negotiation skills which enable a debt collector to work cooperatively with customers and resolve their debts by applying the necessary method.

d)   Excellent persuasion skills, since the job of a debt collector involve convincing debtors that they need to pay their outstanding debts on time.

e)  Problem-solving skills, as he/she needs days to develop payment plans and handle customers whose debts are difficult to resolve.

f)      Good customer service since the job is primarily a customer-facing role

g)     Ability to work with the team, result-oriented and adaptable to any working environment

h)    Possessing data manipulation and analytical skills since the job requires to deal with various data with deeper analysis

i)       Be flexible to carry out any other reasonable task as requested by the management

    I. Background Information

Job Title:   IT Business Analyst

Department: Education Portfolio Management Department

Duo reports to: Functionally to Head of IT and Digital Innovation

 Administratively to Head Education Portfolio Management

Contract terms: 1-year renewable consultancy contract

  II. Purpose of the Job

The purpose of the job is to identify business software and hardware requirements, providing appropriate recommendations based on emerging technologies and trends.

III. Main Responsibilities of the Job

a)     Monitor the changes in regulations, technology, security standards and its impact on operations and recommend the new or better ones as required.

b)    Continuously research on the emerging products and enhancements. Accordingly, execute special projects for remodeling and upgrade

c)     Analyze existing systems and redefining them to take into account changes in system requirements or equipment configurations.

d)    Identifies opportunities for service delivery improvements, analyse and evaluates techniques for the implementation of new computer applications, hardware, and peripheral equipment

e)     Acting as an information source and communicator between business branches.

f) Act as a liaison with employees to define technical and operational requirements; provides assistance and problems resolution related to computer hardware, software, and associated peripheral equipment

g)     Liaising between the IT department and the Executive branch

h)    Research tests, and remedies encoding failures manifesting to reveal the exact conditions which resulted in the failure and eventual remedy

i)       Understanding strategic business needs and plans for growth.

j)       Enhancing the quality of IT products and services.

k)     Analyzing the design of technical systems and business models.

l)       Utilizing IT data for business insights.

m)  Analyzing business needs.

n)    Sourcing and implementing new business technology.

o)    Finding technological solutions to business requirements.

p)    Producing reports on application development and implementation.

q)    Running A/B tests and analyzing data.

r)     Analyzing data to inform business decisions

s)     Gather intelligence from corporate executives and middle managers about needs and future growth

t)      Partner with application directors and creators to ensure each project meets a specific need and resolves successfully

u)    Assume responsibility for project tasks and ensure they are completed in a timely fashion

v)     Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes

w)   Compile and distribute reports on application development and deployment

x)     Design and execute A/B testing procedures to extract data from test runs

y)     Evaluate and draw conclusions from data related to customer behavior

z)     Consult with the executive team and the IT department on the newest technology and its implications in the industry

 IV. Performance indicators

a)     Accurate analysis of business and user requirements

b)    Timely submission of user requirements

c)     Availability of accurate and timely of Technical Interface Design documents

d)    Feedback from users on solutions developed, recommendations

   V. Working relationships

a)     All departments

 VI. Professional, academic qualifications and experience

a)     Bachelor’s Degree in computer science, Information Technology/ or related field

b)    Professional certification in IT is an added advantage

c)     A minimum of five (5) years’ experience in IT as a business analyst

VII. Core competencies

a)     Knowledge of IT Applications and Systems

b)    Business Acumen

c)     Innovation

d)    Understanding of core banking systems

e)     Cybercrime

f)      Disaster Recovery Management Systems