3 Positions at Madras Hotel Apartments: (Deadline 27 December 2020)

3 Positions at Madras Hotel Apartments: (Deadline 27 December 2020)

Leasing & Marketing Manager at Madras Hotel Apartments: (Deadline 27 December 2020)

Job Summary

Madras Hotel Apartments is a 32 bedroom modern property including 11 luxurious suites and 1o apartment type rooms and spacious lounges on each floor. Each unit is fully fitted; we have a gym facility for residents only, a classy restaurant. 

We are looking for a seasoned Leasing & Marketing Manager to help lead our hotel apartments in Gisozi on the road towards the Independent University of Kigali (ULK) Area. As Leasing & Marketing Manager you will manage relationships with your team and residents, which means you need to be a focused, proactive self-starter, and able to multi-task in a fast-paced environment. Additionally, you will be responsible for all aspects of property operations, including leadership, leasing, compliance, and management of maintenance at the property. Above all, you will ensure that your communities are functioning at the peak of efficiency and in line with our mission statement and core values.

The Leasing & Marketing Manager develops and implements strategic marketing plans, stays abreast of changes in the marketing environment to best serve the objectives of the organization, and adjusts plans accordingly. Researches and develops pricing policies and recommends appropriate sales channels. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. The Leasing & Marketing Manager strives for 100% occupancy through retention of existing residents, leasing current availability, and pre-leasing of future availability.

 Leads and directs the work of others and reports to the Director of Finance and Administration on daily basis.

Experience/Education

• 8-10 years of customer service and sales experience in a three (3) or/and 4 four-star hotel/ apartments (Senior Managerial Level).
• Strong communication skills Bachelor Degree in Hotel and Restaurant Management/Tourism Management or equivalent. Prefer at least seven years’ experience in property marking management (but not a deal-breaker).
• Available to work evenings and weekends.
• Tasks and Activities of the Director of Marketing
• Develop deep knowledge of the Madras Hotel apartments marketplace and identify each community positioning within the market.
• Search new tenants and signing with them lease contracts and increase occupancy rates
• Educate other marketing team members on market knowledge and positioning.
• Complete the weekly Monday Report, analyze year-over-year performance, and pro-actively discuss/recommend changes accordingly.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
• Keep current on relative marketing practices and competitor activity and facilitate distribution.
• Support preparation of advertising and the creative and quality control standards for advertising/promotional material.
• Monitor invoicing and ensure approval compliance.
• Supports office and community websites: initiates updates, monitors for accuracy, and keeps all information current, relative, and enticing. Work with digital, print, fulfillment, and other vendors as necessary.
• Keep abreast of local regulatory requirements related to marketing needs.
• Assist with customer support activities and initiatives, event planning, and local requirements (i.e. handouts, brochures, invites, etc.) and provide local support during events.
• Lead/develop/recommend appropriate marketing initiatives to drive traffic and leasing efforts when necessary.
• Evaluate the performance of the marketing team for compliance with established policies and objectives and success in obtaining those objectives.
• Develop a proactive approach to keeping morale high and set standards that ensure the department is healthy, efficient, and professional.
• Coordinate annual rate setting schedule, implementation, and final approval prior to Leasing Season Kick off.
• Make suggested changes throughout the leasing season to rental rates and advertising based on supply and demand.
• Assure social media content is appropriate, utilized frequently, and is professional.
• Assure new hires are well trained following the company’s Standards of Excellence guidelines with appropriate follow up and encouragement, complete training schedules and assure completion
• Assure proper training and follow up is in place for seasonal part-time agents to support them in following company policies and achieving acceptable results.
• Maintain competent knowledge of office software systems to provide appropriate support to the team when needed.
• Assist in planning improvements and remodeling to determine the need for increased rents on an annual basis.
• Assure tracking is in place for gift cards, rental specials, and unique situations.
• Assure rental criteria is being followed and meets compliance with Fair Housing Laws and Practices and the Virginia Residential Landlord-Tenant Act.
• Assist with preparation of the annual marketing budget and adherence during the year.
• Complete regular audits to assure proper forms are available in software, tracking updates are in place and checklists are being completed properly.
• Show and rent apartments.
• Maintain a library of historical data such as tracking sheets, lease information, forms, rate spreadsheets, etc.
• Make suggestions to improve policies in place.

Note: Interested candidates shall submit their application letter, updated CV scanned with passport photo indicating names and addresses of three referees, copies of their degrees and /or certificates, and copies of transcripts.

The application shall be addressed to the Managing Director of MADRAS HOTEL APARTMENTS by sending the applications to the following email: info@madras.rw not rather than Tuesday, January 10^th, by 22 Pm. Madras Hotel Apartments reserves the right to refuse late applications. Only selected candidates shall be contacted for an interview on Friday 15^th, January 2021.

Done at Kigali, December 27^th, 2020

Oreste B.  Managing Director

Head Cook at Madras Hotel Apartments: (Deadline 27 December 2020)

Reports: Director of Finance and Administration

Our Restaurant is looking to hire a Head Cook who will be responsible for preparing awesome dishes for our guests. Duties will include prepping meals by weighing, measuring, and mixing ingredients, cooking meals, checking ingredients for freshness, and arranging and garnishing the dishes. You will also be in charge of ensuring that the kitchen and equipment are properly cleaned and maintained.

To be successful in this job, you will need thorough experience with hot and cold food preparation. Culinary school education is preferred, and prior experience in a related position in three and/or four-star hotel/apartments is an advantage.

Restaurant Cook Responsibilities:

• Prepare awesome meals for our customers.
• Weigh, measure, mix, and prep ingredients according to recipes.
• Steam, grill, boil, bake or fry meats, fish, vegetables, and other ingredients.
• Check food and ingredients for freshness.
• Arrange and garnish dishes.
• Work well under pressure and within the time limit.
• Ensure that the kitchen area, equipment, and utensils are cleaned.
• Help lead and inspire our kitchen staff with the restaurant manager.
• Wow, our guests with amazing dishes.
• Butcher and dress animals, fowl, or shellfish, or cut and bone meat prior to cooking
• Bake breads, rolls, cakes, and pastries.
• Plan and price menu items.
• Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
• Season and cook food according to recipes or personal judgment and experience.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.

Head Cook Requirements:

• High school diploma or equivalent preferred.
• Culinary school, degree, or foreign equivalency preferred.
• Prior experience of 6 to 8 years in related food and beverage service and food preparation positions in 3 or four-star Hotels/apartments.
• Thorough experience with hot and cold food preparation.
• Good working knowledge of accepted sanitation standards and health codes.
• Ability to use slicers, mixers, grinders, food processors, etc.
• Able to handle work in a fast-paced environment.
• Male candidates are highly encouraged to apply

Note: Interested candidates shall submit their application letter, updated CV scanned with passport photo indicating names and addresses of three referees, copies of their degrees and /or certificates, and copies of transcripts.

The application shall be addressed to the Managing Director of MADRAS HOTEL APARTMENTS by sending the applications to the following email: info@madras.rw not rather than Tuesday, January 10^th, by 22 Pm. Madras Hotel Apartments reserves the right to refuse late applications. Only selected candidates shall be contacted for an interview on Friday 15^th, January 2021.

Done at Kigali, December 27^th, 2020

Oreste B.  Managing Director

MADRAS HOTEL APARTMENTS

Maintenance and security Officer at Madras Hotel Apartments: (Deadline 27 December 2020)

Reports to: Leasing & Marketing Officer

Maintenance & Security officers are responsible for the security and safety of the hotel, guests, employees, visitors, and vendors; and for providing exceptional service for our guests. Officers have the opportunity to interact with our guests and associates by assisting them with questions, directions, incident reports, problems, and in emergency situations. Other duties include supporting the Front Office operation, maintaining accurate logs, filling out incident reports, and completing building patrols. The candidate must have overnight availability. Work shifts and hours vary, weekend and holiday hours required. A valid driver’s license and clean driving record is required.

We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Prior customer service and hospitality experience is helpful and required. Ideal candidates will be highly organized and detail-oriented, conduct themselves in a professional manner, and be comfortable working alone or with others. Must have strong communication skills and be able to work a flexible schedule. Hours will range from 32-40 hours per week including nights, weekends, and holidays.

Responsibilities:

• Prior experience as an Apartment Maintenance Technician or in a similar role.
• Crime prevention through foot patrol of all interior & exterior property of the Hotel
• Enforce the rules and regulations set forth by the respective Hotel Home Owner’s Association
• Ensure the safety of resort guests, employees, and property owners and provide assistance when necessary
• Respond to and answer all calls for service from guests and staff
• Assist the Mountain Patrol with the investigation of guest and staff injuries
• Respond to alarms (fire, smoke, intrusion) coordinate emergency response
• Provide basic first aid if called upon
• Conduct housekeeping duties when called upon
• Handle routine maintenance issues when called upon
• Maintain contact with the Front Desk Staff
• Oiling doorknobs, locks, hinges, and gates, as required.
• Repairing and unclogging toilets, sinks, bathtubs, showers, and exterior drains.
• Replacing carpets and wooden floors.
• Installing and repairing wires, plugs, and switches.
• Sweeping, mopping, and vacuuming floors in communal areas.
• Painting communal areas and exterior walls.
• Disposing of trash found in communal areas.
• Tracking inventory to ensure that you have adequate maintenance supplies.
• Ensuring that fire extinguishers, hydrants, alarms, and emergency exits remain in excellent working condition at all times.
• Unlocking apartments in instances where tenants have lost or forgotten their keys.
• Scheduling repairs that warrant special technical skills
• Maintain contact with Mountain Patrol Officer
• Maintain accurate and thorough duty log during shift
• Other tasks as required by the department
• Male candidates with prior maintenance & security experiences are highly encouraged to apply

Qualifications:

Candidates are responsible for the efficient performance of required duties in conformity with the rules, regulations, and procedures of the Public Safety and Security department at Sunday River. A high school degree and a valid driver’s license required

We are looking for motivated hotel maintenance & security task accomplisher with fantastic interpersonal and hospitality skills!

This property maintenance position assists the Engineer with the upkeep of all hotel fixtures, materials, and mechanical devices. He or she will perform regularly scheduled preventative maintenance as well as repairs as needed.

Duties/Responsibilities:

• Comply with all company safety standards and procedures
• Perform regular preventive maintenance as directed by the Chief Engineer.
• Perform necessary repairs as directed by the Chief Engineer.
• If maintenance or repairs are outside the Maintenance Engineer’s skill level, they are to work with the Chief Engineer to schedule/ monitor an outside contractor as soon as possible without interfering with the guest experience.
• Periodically check the hotel’s fixtures, materials, and mechanical devices to ensure the working order and to address any issues that may be discovered. This includes monitoring, recording, and reporting as well as repairing guest rooms, common areas, etc. on hotel property.
• Maintain all maintenance workshops and storage areas in a clean, tidy, and organized manner, clean and maintain lifts (daily)
• Maintain proper radio conduct and etiquette at all times.
• Lift 30-50lbs as needed, stand/walk the majority of the day
• be a friendly/outgoing and honest individual, open to learning and taking direction as required
• Perform maintenance duties as assigned in a timely fashion

This position is for full-time: the candidate must be willing to work on the weekend as needed, show up on time, and work in groups and independently as needed.

*candidate’s with previous maintenance, security & hospitality experience are encouraged to apply/

Note: Interested candidates shall submit their application letter, updated CV scanned with passport photo indicating names and addresses of three referees, copies of their degrees and /or certificates, and copies of transcripts.

The application shall be addressed to the Managing Director of MADRAS HOTEL APARTMENTS by sending the applications to the following email: info@madras.rw not rather than Tuesday, January 10^th, by 22Pm. Madras Hotel Apartments reserves the right to refuse late applications. Only selected candidates shall be contacted for an interview on Friday 15^th, January 2021.

Done at Kigali, December 27^th, 2020

Oreste B.  Managing Director

MADRAS HOTEL APARTMENTS