4 Job Positions at Engie Energy Access Rwanda: (Deadline 14 March 2022)
Credit Assessment Officer at Engie Energy Access Rwanda: (Deadline 14 March 2022)
Job Vacancies: Internal & External
Opening date: 07 March 2022
Closing date: 14 March 2022: 17:00 PM
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions providers in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025
Engie Energy Access Rwanda is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the positions below:
- CREDIT ASSESSMENT OFFICER: 1 Position
Role Title: Credit Assessment Officer
Supervisor: Technical Service Manager
Department: Operations
Interfaces:
- Sales Department
- Service Network Department
- Customer Care Department
- Market Hub Operator
JOB FUNCTIONS:
The Customer Finance Department (HQ, CO) is responsible for the receivables risk management (RRM). This includes among others:
- Assessment of applicants,
- Customer Work-out,
- Portfolio management. This includes the assessment of causes for bad performances of the portfolio (e.g. fault scheme, training deficits). The Credit Assessment Officer is responsible for the assessment of applicants.
- Filling out Declaration Form (DF)
- Customer financial analysis
- Communicating assessment results to the customer
Requirements
- Good level of familiarity with typical financial knowledge: income, expenditure, and cash flow patterns of rural and peri-urban households and micro-enterprises in the assigned country region, including farmers, animal breeders, business owners, and employees
- Agribusiness knowledge is an asset
- Having experience in credit from the microfinance or banking sector is preferred
- Outstanding skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management)
- Computer literacy
Personal Attributes
- Strong communication skills.
- Strong interpersonal relations skills
- Planning and problem-solving in the short to medium term
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Engie Energy access Rwanda ltd is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
- How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “dl-afr-hrrw.afr@engie.com” cc ally.nshimiyumukiza@engie.com not later than 14th March 2022
Only shortlisted applicants will be contacted.
Maintenance & Installation Technician JDS at Engie Energy Access Rwanda: (Deadline 14 March 2022)
Job Vacancies: Internal & External
Opening date: 07 March 2022
Closing date: 14 March 2022: 17:00 PM
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025
Engie Energy Access Rwanda is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the positions below:
MAINTENANCE & INSTALLATION TECHNICIANS: 2 Positions
Role Title: Maintenance & Installation Technician JDS
Supervisor: Technical Service Manager
Department: Operations
Location : Kigali /Gahanga
Interfaces:
- Myshop Operator (Service centers)
- Inventory Officer
- Customer Care Department
- Fleet Coordinator
- Customer finance department
- Finance department …
JOB FUNCTIONS:
The Installation and Maintenance Coordinator coordinates Installation and maintenance case, manages the team of EEA Technicians both Installation and Maintenance in order to provide high quality customer experience within 48hrs after customer inquiry.
The Maintenance & Installation Technician is accountable for:
- Providing after sales service within 48hrs (Installation and maintenance) or as scheduled with the customer
- Training the Customer Care Department in remote troubleshooting and updating the troubleshooting manual
- Plan, design, Size a solar PV and SWH system.
- Coordinate and Support Installation Technicians with difficult installations in the field.
- Weekly, monthly of both Installation and Maintenance report.
- Ensure no life at risk on field.
- Managing service network field team;(installation& maintenance technicians.
The Maintenance & Installation Technician is responsible for:
-
- Coordinate Installation and Maintenance Technicians and ensure the completeness of assigned tasks within the company service level.
- Technical assessment visit for new customer leads for customized solar electrification solution (Data collection).
- Repossessions are aligned and coordinated with the Customer Finance department
- Identify the need for and request new contractor support from Service Network Team Leader
- Analyse open maintenance cases in power hub.
- Remotely troubleshoot maintenance cases together with the customer and solve customer case accordingly.
- Record maintenance actions taken in the power hub and close maintenance cases after visit.
- Monitor and evaluate the performance of the Maintenance Technicians regarding the quality and time of actions taken and recommend recertification when necessary
- Support Maintenance Technicians remotely with difficult maintenance cases
- Control monthly commission payments and payroll, follow up on faulty maintenance and inform Finance Department about deductions
- Weekly spare part missing report to Logistics and monthly forecast of required spare part
Requirements
- Certificate /Diploma of Electrical and Electronics, or Renewable energy from recognized institution
- At least 3-year experience in solar industry; solar sizing, solar trouble shooting, solar installation.
- At least 5 years in Electrical domestic installation
- Proven ability to motivate and lead a team of at least 10 people
- Fluency in English and local language
- Advanced knowledge of Excel spread sheets and data entry skills
- Good time management and organizational skills
- Detail oriented and well-organized
- Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality at all times
- Open to work in a flexible and creative work environment with fast-evolving operations
- Willing to travel nationally
- Valid A category driving license is added advantage.
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Engie Energy access Rwanda ltd is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “dl-afr-hrrw.afr@engie.com” cc francois.bizimana@engie.com : not later than 14th March 2022
Only shortlisted applicants will be contacting.
Myshop Operator at Engie Energy Access Rwanda: (Deadline 14 March 2022)
Job Vacancies: Internal & External
Opening date: 07 March 2022
Closing date: 14 March 2022: 17:00 PM
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025
Engie Energy Access Rwanda is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the positions below:
Myshop Operator ‘’MSO’’: 1 Position
KEY RESPONSIBILITIES
Role Title: MSO”
Department: Sales & Operations
Location : Rusizi
Interfaces:
- Operations Department: Mobishop Administration, Maintenance
- Sales Department, District Team leaders
- Coordinators, Customer Care, Etc…
- Customer Finance, LFO, Loan Assessment etc…
- Finance
JOB FUNCTIONS:
The Myshop Operator reports to the Myshop Manager, his/her Responsibilities include:
- Providing information to customers about Engie Mobisol products and services and the appropriate use of the Solar Home System (SHS).
- Handover systems and appliances to the approved customers (physical handover and in mTawi app)
- Making sure that the stock handing over to customer is smooth, including contract signing, payment, appliance bag packing…;
- Shop inventories need to be well always organized as per the company’s stock management and handling policy, so that stock movement is smooth.
- Physical stocktaking (monthly) and updating the inventory (daily) and reporting it to logistics Team.
- Conducting stock taking in mtawi and making sure that there’s no discrepancy between DB and hard copies; file all the documents properly.
- Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with MyShop-related guidelines.
- MyShop is open and closed on time
- Ensure the store is safe, clean, and well-stocked in an attractive manner.
- Assist with sales promotions.
- Address customer complaints & and Escalation
- Maintain clear and organized records to ensure all reports and contracts are filed and stored properly.
- Assuring Shop communication either on telephone, both incoming and outgoing or email from the to shop to the National Hub and to the customers.
- Stationery such as ordering new stationeries and Assuring the petit cash is Justified.
- Supporting the staff when assigned, (Technicians, District Team leaders Maintenance Coordinators etc.)
- Performed other administrative tasks required by the line manager.
Leadership,
- Strong organizational and teamwork skills to lead Support team.
- Strong creativity, interpersonal and communication skills
- Adhere to all company policies and processes as communicated by line manager.
Requirements
- Bachelor’s Degree in Business studies or any related social sciences studies,
- Minimum 2+ professional experience in sales or Customer care.
- Proven ability or Able to Organize and maintain files and records.
- Able to work independently as well as in a team working environment.
- Excellent communications skills, both oral and written
- Recording skills, Interpersonal skills, Confidentiality
- Computer literacy in MS Office
- Able to manage the day-to-day operations of the shop.
KPI’S& Area of performance
- Deliver good customer care service to our customers and Mobisol visitors at the shop 100%
- 0% discrepancies in the inventory
- First time right (FTR): High level of customer satisfaction
- Stock-taking and reporting
- MyShop is always clean and SHS’s are displayed correctly.
Personal Attributes
- Strong communication skills.
- Strong interpersonal relations skills
- Planning and problem-solving in the short to medium term
………………………………………………………………..Ω……………………………………………………………………..
Engie Energy access Rwanda ltd is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “dl-afr-hrrw.afr@engie.com” cc : Ingabe.monique@engie.com not later than 14th March 2022 at 5:00 PM
Only shortlisted applicants will be contacting.
Myshop Admin at Engie Energy Access Rwanda: (Deadline 14 March 2022)
Job Vacancies: Internal & External
Opening date: 07 March 2022
Closing date: 14 March 2022: 17:00 PM
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025
Engie Energy Access Rwanda is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the positions below:
- MYSHOP ADMIN Officer: 1 Position
Role Title: Myshop Admin”
Supervisor: Myshop Admin Manager
Department: Operations
Location: Kigali
Interfaces:
- Operations Department
- Sales Department
- Customer Finance, LFO, Loan Assessment etc…
- Finance
JOB FUNCTIONS:
The Myshop Administrator reports to the Myshop Manager, his/her responsibilities include:
- Responsible for accurate and complete handover data: no warnings shown in the handover mask, the correct price tag of each product bundle as well as correct and complete electronic uploads (i.e. scanned contracts) by MyShop Operators – follow-up with the MyShop Operator where required).
- Support MyShop Operator monitoring: conduct case-by-case review and monitoring of handovers, and report on recurring incomplete handovers, “missing items during handover”, and negligence by MyShop Operator during the handover process.
- Assure smooth hand over of appliances to a customer, the stock payment, bag packing including contract signing ….
- Archive contracts and check that the number of contracts archived every month corresponds to the number of sales in the database,
- To do the investigation on discrepancies case by case by consulting the database and contacting MyShop Operators/customers/logistics
- All cases escalated from customer care must be solved within the expected time (not later than 30 minutes).
- Acting as a liaison between MSO and another department
- To have a keen eye for details on Myshop the day-to-day activities
- Assuring Shop communication either on telephone, both incoming and outgoing or email from the to shop to the National Hub and to the customers.
- Supporting the staff when assigned, (MSO, Technicians, Logistics, District Team leaders Maintenance Coordinators etc.)
- Performed other administrative tasks required by the line manager.
Leadership,
- Strong organizational and teamwork skills to lead the Support team.
- Strong creativity, interpersonal and communication skills
- Adhere to all company policies and processes as communicated by line manager.
Requirements
- Bachelor’s Degree in Business Studies or any related social sciences studies
- Minimum 2+ professional experience working with Mobisol.
- Proven ability or Able to Organize and maintain files and records.
- Able to work independently as well as in a team working environment.
- Excellent communications skills, both oral and written
- Recording skills, Interpersonal skills, Confidentiality
- Computer literacy in MS Office
.…………………………………………………………Ω…………………………………………………………
Engie Energy access Rwanda ltd is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
- How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “dl-afr-hrrw.afr@engie.com “ cc: monique.ingabe@engie.com not later than 14th March 2022
Only shortlisted applicants will be contacted.
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