4 Job Positions at RwandAir: (Deadline 28 March, 4 April 2025)

Administration Manager at RwandAir: (Deadline 28 March 2025)

Job Title: Administration Manager
Reports to: Chief HR & Administration Officer
Department: HR & Administration
Location: Kigali International Airport

Job Purpose

The Administrative Manager coordinates an organisation’s administration and ensures that all administrative services are provided promptly and efficiently. Therefore, the position holders are responsible for providing adequate support services across departments, adhering to all administrative standard procedures and processes, and completing all daily administrative tasks seamlessly.

Key Duties and Responsibilities:

Lead and supervise the support services team to maximize success and efficiently utilise company resources.
Assist RwandAir staff in obtaining travel allowances, visas, work permits, and expatriates by ensuring timely updating of employees’ work permits at immigration offices and avoiding penalties.
Ensure that all company staff planning to travel are provided with travel insurance and hotel bookings for pilots and crew going for simulator training and receive adequate facilitation with introduction letters to embassies for staff travelling abroad or to other countries where entry visas are required.
Ensure smooth collaboration with the contracting telecommunication companies providing communication services to eligible staff for post-paid and monthly top-ups, and ensure all concerned staff receive their airtime on time.
Coordinate the daily operations of the Administration section, ensure all staff members execute their duties efficiently and provide them with appropriate guidance.
Undertake staff performance reviews, provide guidance for continuous improvements, and attend to issues they face in their assignments to ensure maximum efficiency.
Develop, review, and improve administrative policies and procedures periodically and ensure full compliance during implementation.
Lead and direct all functions and activities of the administration unit staff while supporting other departments to ensure time management and delivery of high-quality and cost-effective services.
Verify hotel invoices submitted to head office to ensure accuracy and prevent fraud or errors leading to financial loss.
Ensure the Head office kitchen is fully equipped with necessary items for efficient operation and staff welfare.
Plan, organise, and coordinate office allocations for staff and accommodation for crew, stranded passengers, and company guests and inspect contracted hotels whenever complaints regarding poor services arise.
Monitor and ensure timely delivery of all company courier mail, handle incoming couriers promptly, and ensure outgoing deliveries are promptly sent and correctly addressed to prevent revenue loss.
Monitor and coordinate the work of company electricians to ensure immediate resolution of all departmental electrical issues.
Foster teamwork, ensure effective communication among the staff and support other sections across different units and departments.
Ensure a safe, secure, and well-maintained facility that meets environmental, health, and security standards, including HQ reception/Front Desk, Offices, Staff Canteens, etc.
Draft routine correspondences to respond to inquiries concerning relevant administrative and personnel matters.
Review adequacy of space requirements.
Perform other administrative duties assigned by the line Manager.

Desired Profile: Required education, Experience, and Abilities:

A minimum of a Bachelor’s degree, with a Master’s in Business Administration, Social Sciences, Economics, or a related field is an added advantage.
Proven 5+ years of administrative and managerial experience in a busy corporate environment, with expertise in staff welfare services.
Candidates should demonstrate a strong understanding of office procedures within a corporate setting and be familiar with budget planning and customer service protocols.
Ability to plan for and keep track of multiple projects and deadlines.
Recognizes “who” the client is and seeks to identify ways to increase satisfaction.
Acts as a role model in demonstrating service culture.
Seeks input, meets expectations, maintains communication, and follows –up with the client.
Must exhibit professional interpersonal relations with co-workers.

How to Apply:

An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae;
Copies of Notarized Degree/Diploma certificates
Relevant certificates;
Copies of academic papers;
A photocopy of the Passport/National ID
Three referees

The deadline for submitting application documents (Only PDF Format) is March 28, 2025. Please apply via the link: https://erecruitment.rwandair.com/

Please note that candidates who have previously applied for this position are discouraged from applying again.

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Human Resources Business Partner at RwandAir: (Deadline 28 March 2025)

Job Title: Human Resources Business Partner (HRBP)
Reports to: Manager HR Business Partnering
Department: Human Resources
Duty Station: Kigali International Airport (KIA)

Job Purpose

As our HRBP, be dedicated to specific business units, work alongside Executive Leadership and support Line Managers as an internal consultant. Focus on strategic support on business-critical activities and improving organisational productivity and quality. Understanding the business’s commercial strategy, activities and needs and connecting them with specialists from the HR department who can provide focused expertise to address specific HR needs.

Additionally, you will be expected to roll-up your sleeves and solve problems which in turn improve employee experience and overall bottom line. You will be managing change initiatives, enhancing employee engagement, fostering talent development, and optimizing organizational design to meet the evolving demands of the organization. You will ensure seamless workforce transitions, support leadership development, and leverage HR insights to drive performance

Key Duties and Responsibilities;

Know the business, the strategy and business drivers, products, budgets, forecasts, and employee issues.
Coach and prompt business managers to think strategically, think about the impact of changes on the organization and how to best make use of people to achieve success.
Encourage open constructive dialogue between employees, managers and leaders.
Involved and able to influence at all stages of business strategy development and implementation, contributing to decision-making.
Continually view HR services from the client’s perspective.
Contribute to developing strong strategies for addressing problems.
Work proactively, constantly adding measurable value and making tangible improvements, clarifying what is needed by the business and HR and evaluating outcomes.
Assist HR leaders in aligning transformation HR strategy with growth and business strategy, and leading on policy development.
Project planning with HR Stakeholders – internal and external for risk mitigation, progress monitoring and implementation.
Ensure that the relationship between the organization and its staff is managed appropriately within a framework underpinned by organization practices and policies and by relevant employment law.
In line with the organization’s objectives, ensure that in all aspects of the employment experience – the emotional connection that all employees have with their work, colleagues and their organization (in particular line manager relationship) is positive and understood, and that it delivers greater discretionary effort in their work and the way they relate to their organization.
Other tasks and projects as assigned by the line manager.

Desired Profile

A. Minimum Standard Qualifications;

A Bachelor’s Degree holder or Equivalent with Minimum 6 years of job-related experience
A recognised accreditation in Human Resources is preferred.
Must have proven HR Business Partnering experience.
Excellent communication skills – both oral and written.

B. Other Desired Competencies & Skills;

Excellent understanding of best practice HR management theories.
Curiosity-Actively interested in what’s going on with a questioning attitude and willingness to learn, continually looking for ways to work better as individuals and collectively.
Decisive Thinker – Able to analyse and understand data and information quickly and arrive at robust, defendable views. Apply any information, insights and knowledge in a structured way and propose practical options based on the best available evidence.
Skilled Influencer – Able to influence people at all levels both within and beyond the organisation, create partnerships, win commitment, consensus and support through a strong interest in business and the factors that make a business a success, coupled with an interest in the way people work.
Driven to Deliver – Accept personal responsibility and have the drive to follow through on promises.
Plan, prioritise, monitor performance and be accountable for delivery.
Collaborative – Work effectively and inclusively with colleagues, clients, stakeholders, customers, teams and individuals both within and beyond the organisation.
Committed to continuous professional development, supporting other HR Business Partners, and sharing learning with others.
Courage to Challenge – Having the courage to challenge at appropriate times when a distinctive point of view enriches the debate.
Role Model – Lead by example, act with integrity, impartiality and independence. Aim to apply sound personal judgement in every situation.
Personally Credible – Able to think things through rationally, apply sound judgement and use emotional intelligence to defend your decisions.

How to Apply:

An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae;
Copies of Notarized Degree/Diploma certificates;
Relevant certificates;
Copies of academic papers;
A photocopy of the Passport/National ID;
Three referees;

The deadline for submitting application documents (Only PDF Format) is March 28, 2025. Please apply via the link: https://erecruitment.rwandair.com/

Please note that candidates who have previously applied for this position are discouraged from applying again.

CLICK HERE TO READ MORE AND APPLY

Cargo Sales Executive at RwandAir: (Deadline 4 April 2025)

JOB TITLE: Cargo Sales Executive
DEPARTMENT: Cargo Services
DUTY STATION: Kigali, Rwanda

Job Purpose

The Cargo Sales Executive is responsible for generating cargo sales, developing and maintaining customer relationships, and achieving sales targets. This role involves identifying new business opportunities, managing customer accounts, and collaborating with various departments to ensure the efficient delivery of cargo services.

1. Key Duties and Responsibilities:

a. Sales Generation:

Prospecting: Identify and pursue new sales opportunities through direct sales calls, networking, and marketing initiatives.
Sales Presentations: Conduct sales presentations to potential clients, highlighting the benefits and features of the airline’s cargo services.
Rate Negotiation: Negotiate rates and contracts with customers to secure bookings while ensuring profitability.
Sales Targets: Meet or exceed monthly and annual sales targets set by the Cargo Sales Manager.
Lead Generation: Develop and maintain a pipeline of potential customers and follow up on leads to convert them into sales.
Sales Forecasting: Develop accurate sales forecasts to assist in budgeting and planning.
Proposal Development: Prepare and present detailed proposals and quotations to potential clients.

b. Customer Relationship Management:

Account Management: Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and loyalty.
Customer Visits: Regularly visit existing and potential customers to build and maintain strong relationships.
Customer Support: Provide prompt and professional support to customers, addressing inquiries, resolving issues, and ensuring their needs are met.
Feedback Collection: Gather feedback from customers to identify areas for improvement and enhance service quality.
Contract Management: Oversee the negotiation, execution, and renewal of customer contracts.
Customer Retention: Implement strategies to retain customers and reduce churn.
Customer Onboarding: Facilitate the onboarding process for new customers, ensuring a smooth transition.

c. Market Analysis:

Market Research: Conduct market research to understand industry trends, competitor activities, and customer needs.
Data Analysis: Analyze sales data and market trends to identify opportunities for growth and improvement.
Strategy Development: Develop and implement sales strategies based on market analysis and company objectives.
Competitive Analysis: Monitor and report on competitor activities and market positioning.
Market Segmentation: Identify and target specific market segments to optimize sales efforts.

d. Collaboration and Coordination:

Internal Coordination: Work closely with other departments, such as operations, finance, and customer service, to ensure seamless service delivery.
Cross-functional Collaboration: Coordinate with warehouse and ground handling teams to ensure efficient loading and unloading of cargo.
Partner Engagement: Collaborate with external partners, such as freight forwarders and logistics providers, to enhance service offerings and customer satisfaction.
Internal Communication: Facilitate effective communication between sales, operations, and customer service teams to ensure alignment and efficiency.
Project Management: Lead and participate in cross-functional projects aimed at improving service delivery and customer satisfaction.

e. Performance Monitoring and Reporting:

KPI Tracking: Monitor key performance indicators (KPIs) related to sales activities, customer satisfaction, and revenue generation.
Performance Analysis: Analyze performance data to identify trends, opportunities, and areas for improvement.
Reporting: Prepare regular reports on sales activities, customer feedback, and operational performance for management review.
Feedback Implementation: Implement corrective actions based on performance analysis to improve processes and service delivery.

f. Marketing and Promotion:

Marketing Campaigns: Support marketing initiatives and promotional campaigns to increase brand awareness and attract new customers.
Product Promotion: Promote new and existing cargo products and services to customers to drive sales.
Event Participation: Represent the airline at industry events, trade shows, and customer meetings to generate leads and strengthen relationships.
Promotional Materials: Assist in the development of marketing materials and sales collateral.
Brand Representation: Act as a brand ambassador for the airline, ensuring a positive and professional image is conveyed at all times.

g. Continuous Improvement:

Process Optimization: Identify opportunities to improve sales processes for greater efficiency and effectiveness.
Training and Development: Participate in training programs to enhance knowledge and skills related to cargo sales.
Best Practices: Implement best practices and industry standards to ensure high-quality service delivery.
Technology Utilization: Leverage technology to enhance sales processes, improve customer interactions, and streamline operations.
Innovation: Propose innovative solutions to improve cargo sales strategies and customer service.

h. Administrative Duties:

Documentation Management: Prepare and manage all necessary documentation related to sales contracts, agreements, and customer communications.
Compliance: Ensure compliance with relevant industry regulations, airline policies, and safety standards.
Record Keeping: Maintain accurate and up-to-date records of all sales activities, customer interactions, and revenue generation.
Budget Management: Assist in the development and management of the sales budget.
Expense Reporting: Track and report on sales-related expenses.

i. Crisis Management:

Contingency Planning: Develop and implement contingency plans to handle disruptions and emergencies in cargo operations.
Customer Communication: Communicate effectively with customers during crises, providing timely updates and resolving issues promptly.
Crisis Resolution: Work with internal teams to quickly resolve crises and minimize impact on customers.

k. Quality Assurance:

Service Quality: Ensure that all services provided meet the airline’s quality standards and customer expectations.
Compliance Audits: Participate in regular audits to ensure compliance with internal policies and industry regulations.
Customer Satisfaction: conduct surveys, gather feedback to measure customer satisfaction, and implement improvements.
Performance Reviews: Conduct regular performance reviews to assess the effectiveness of sales strategies and customer service initiatives.

2. Desired Profile: Required education, Experience, and Abilities:

Bachelor’s degree in Business Administration, Management, Marketing, Logistics, statistics, or any quantitative related field.
Fresh sharp minded University graduates with good expression skills.
Experience in the airline or logistics industry is an added advantage.
Strong skills in closing deals, securing contracts, and upselling services.
Understanding industry trends, competitor strategies, and demand fluctuations.
Strong self-expression skills
Excellent communication skills
Fluency in English or French is required, and proficiency in Swahili would be a valuable addition.
Ability to work independently and manage multiple clients and tasks effectively.
Strong organizational and time management skills.

Work Environment

Primarily office-based, with regular travel to meet clients and attend industry events.
Ability to work flexible hours, including occasional weekends and holidays, based on client needs and operational demands.

3. How to Apply:

An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae;
Copies of Notarized Degree/Diploma certificates;
Relevant certificates;
Copies of academic papers;
A photocopy of the Passport/National ID;
Three referees

The deadline for submitting application documents (Only in PDF format) is April 04, 2025. Please apply via the link: https://erecruitment.rwandair.com/

CLICK HERE TO READ MORE AND APPLY

Cargo Sales & Customer Care Supervisor at RwandAir: (Deadline 4 April 2025)

JOB TITLE: Cargo Sales & Customer Care Supervisor
DEPARTMENT: Cargo Services
DUTY STATION: Kigali, Rwanda

Job Purpose

The Cargo Sales & Customer Care Supervisor is responsible for managing and supervising the day-to-day cargo sales activities. This includes building relationships with customers and partners, identifying new sales opportunities, and ensuring customer satisfaction.

1.Key Duties and Responsibilities:

A. Team Leadership and Management:

Lead and supervise the cargo sales and customer care team, providing guidance, support, and mentorship.
Set performance expectations, establish goals, and monitor team performance to ensure alignment with departmental objectives.
Conduct regular team meetings, coaching sessions, and performance evaluations to drive continuous improvement.

B. Sales Strategy Implementation:

Implement sales strategies and initiatives to achieve cargo revenue targets and sales objectives.
Provide direction and support to the sales team in identifying and pursuing sales opportunities, including new business development and account management.
Monitor sales activities, pipelines, and performance metrics to track progress and identify areas for improvement.

C. Customer Care Management:

Oversee the customer care operations, ensuring timely and effective handling of inquiries, requests, and concerns from cargo customers.
Monitor customer satisfaction levels and service quality, implementing measures to address issues and enhance the customer experience.
Establish and maintain strong relationships with key customers, addressing their needs and fostering long-term loyalty.

D. Staff Training and Development:

Develop and deliver training programs for the cargo sales and customer care team to enhance product knowledge, sales skills, and customer service excellence.
Provide ongoing coaching and feedback to support the professional growth and development of team members.
Identify training needs and opportunities for skill enhancement, collaborating with HR and training departments as needed.

E. Performance Analysis and Reporting:

Analyze sales performance, customer feedback, and service metrics to assess team effectiveness and identify areas for improvement.
Prepare regular reports and dashboards summarizing key performance indicators, trends, and insights for management review on a monthly, quarterly and annual basis.
Maintain cargo sales records and filling and provide response to audit queries.
Use data-driven insights to develop action plans and strategies to optimize sales and customer care operations.
Collaborate with other departments, such as logistics, legal ground operations, and finance, to ensure smooth cargo reports aligned with company policy.
Monitor expenses and identify opportunities for cost savings
Reconcile all cargo sales, arrival notice, payments to meet airline standards, that is matching system and physical/hard copies uplift and revenue data.

F. Process Improvement and Optimization:

Identify opportunities to streamline processes, enhance efficiency, and improve service delivery within the cargo sales and customer care functions.
Work closely with cross-functional teams to implement process improvements, systems enhancements, and automation solutions.
Monitor and evaluate the impact of process changes, making adjustments as needed to ensure effectiveness and alignment with business objectives.

G. Compliance and Quality Assurance:

Ensure compliance with company policies, industry regulations, and quality standards in all aspects of cargo sales and customer care operations.
Conduct regular audits and reviews to assess compliance levels and identify areas for improvement.
Implement corrective actions and preventive measures to address non-compliance issues and mitigate risks.

H. Stakeholder Communication and Collaboration:

Serve as a liaison between the cargo sales and customer care team and other departments, including operations, finance, and marketing.
Collaborate with internal stakeholders to align strategies, share information, and address cross-functional challenges.
Represent the department in meetings, presentations, and discussions with senior management and external partners as needed.

I. Continuous Learning and Professional Development:

Stay informed about industry trends, best practices, and emerging technologies related to cargo sales and customer care service.
Participate in professional development activities, attend industry conferences, and pursue relevant certifications to enhance knowledge and skills.

J. Customer Relationship Management:

Cultivate and maintain strong relationships with key cargo customers, serving as a trusted advisor and advocate for their needs.
Proactively engage with customers to understand their business requirements, address concerns, and identify opportunities for collaboration and partnership.
Anticipate customer needs and preferences, delivering personalized service and solutions to enhance satisfaction and loyalty.
Perform any other additional task as deemed by your supervisor.

2. Desired Profile: Required education, Experience, and Abilities:

Bachelor’s degree in Business Administration, Management, Marketing, Sciences or any quantitative field with mathematics background and Logistics.
Minimum of 4 years in any sales and customer service domains and having this experience in airline cargo sales and customer service domains is an added advantage.
Proven experience in managing sales teams and delivering exceptional customer service.
Familiarity with cargo systems, import and export formalities, processes and procedures.
Experience in managing customer accounts and handling high-value clients is a plus.
Strong Leadership and team management skills
Strong connections with freight forwarders, customs agents, and airline partners.
Strong skills in closing deals, securing contracts, and upselling services.
Understanding industry trends, competitor strategies, and demand fluctuations.
Results-driven with strong sales skills
Strong customer services orientation
Ability to work under pressure and meet sales targets.
Familiarity with air cargo operations, logistics, and export and import processes.
Ability to handle multiple tasks and prioritize effectively.
Fluency in English or French is required, and proficiency in Swahili would be a valuable addition.

Working Environment

Office environment with occasional travel required.
Ability to work flexible hours, including weekends and holidays, as needed.

3. How to Apply:

An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae;
Copies of Notarized Degree/Diploma certificates;
Relevant certificates;
Copies of academic papers;
A photocopy of the Passport/National ID;
Three referees

The deadline for submitting application documents (Only in PDF format) is April 04, 2025. Please apply via the link: https://erecruitment.rwandair.com/

CLICK HERE TO READ MORE AND APPLY

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