4 Job Positions of Customer Care Officer at Central University Hospital Of Butare (CHUB): (Deadline 13 March 2024)

4 Job Positions of Customer Care Officer at Central University Hospital Of Butare (CHUB): (Deadline 13 March 2024)

4 Job Positions of Customer Care Officer at Central University Hospital Of Butare (CHUB): (Deadline 13 March 2024)

Job responsibilities
Ensure quality customer care services delivery: -Development of strong working relationships across all departments -Implement Customer Relationship Model. -Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital. -Implement service protocols and identify process improvements relevant to Customer Service across the organization. -Record CHUB’s security system to ensure system is fully operational. -Resolve relevant problems and complaints from the public and advise on system improvements in line with CHUB’s Complaints Handling -Management of all problems related to customers -Identify and report on performance constraints -Submit monthly, quarterly and annually report to the supervisor
Minimum qualifications
    • 1

      Bachelor’s Degree in Sociology

      0 Year of relevant experience2

    • Bachelor’s Degree in International Relations

      0 Year of relevant experience

    • 3

      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 4

      Bachelor’s Degree in Journalism

      0 Year of relevant experience

    • 5

      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 6

      Advance Diploma in Office Management

      0 Year of relevant experience

    • 7

      Bachelor’s Degree in Office Management

      0 Year of relevant experience

    • 8

      Bachelor’s Degree in Clinical Psychology

      0 Year of relevant experience

    • 9

      Bachelor’s Degree Social Work

      0 Year of relevant experience

    • 10

      Bachelor’s Degree in Public Health

      0 Year of relevant experience

    • 11

      Advanced Diploma in Communication

      0 Year of relevant experience

    • 12

      Advanced Diploma in Public Relations

      0 Year of relevant experience

    • 13

      Advanced Diploma in Marketing

      0 Year of relevant experience

    • 14

      Advanced Diploma in Customer Relations

      0 Year of relevant experience

    • 15

      Advanced Diploma in Social Work

      0 Year of relevant experience

    • 16

      Advanced Diploma in Sociology

      0 Year of relevant experience

    • 17

      Advanced Diploma in Public Health

      0 Year of relevant experience

    • 18

      Bachelor’s Degree in Marketing

      0 Year of relevant experience

    • 19

      Advanced Diploma in Linguistics and Literature

      0 Year of relevant experience

    • 20

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 21

      Bachelor’s Degree in Translation and Interpretation

      0 Year of relevant experience

    • 22

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

    • 23

      Bachelor’s degree in Linguistics and Literature

      0 Year of relevant experience

    • 24

      Advanced Diploma in Hospitality management

      0 Year of relevant experience

    • 25

      Advanced Diploma in Development Studies

      0 Year of relevant experience

    • 26

      Advanced Diploma in Travel and Tourism Management

      0 Year of relevant experience

    • 27

      Bachelor’s Degree in Travel and Tourism Management

      0 Year of relevant experience

    • 28

      Advanced Diploma( A1) in Translation or Interpretation

      0 Year of relevant experience

    • 29

      Advanced Diploma in International Relations

      0 Year of relevant experience

    • 30

      Advanced Diploma in Journalism

      0 Year of relevant experience

  • 31

    Advanced Diploma in Clinical Psychology

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Analytical skills
    • 3
      Decision making skills
    • 4
      Time management skills
    • 5
      Risk management skills
    • 6
      Results oriented
    • 7
      Digital literacy skills
    • 8
      Fluency in Kinyarwanda, English and/ or French. Knowledge of Swahili is an added advantage
    • 9
      Knowledge of customer service practices
    • 10
      Analytical and problem-solving skills
    • 11
      Communication skills
    • 12
      Problem solving skills
  • 13
    Speaks clearly and persuasively in positive or negative situations

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