4 Job Positions of IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 21 August 2025)
4 Job Positions of IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 21 August 2025)
Job responsibilities
Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Bachelor’s degree in Information Management system
0 Year of relevant experience
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to convert high-level customer needs into a technical development strategy
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Ability to manage and troubleshoot TCP / IP networking issues
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Ability to repair PCs and other hardware equipment
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Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
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Experience in Desktop Support, Network Administration, System Administration
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Analytical skills;
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Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
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English
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Français
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Critical thinking
Competence / Skills
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Problem solving
Competence / Skills
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Decision making
Competence / Skills
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Analytical skills
Competence / Skills
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Time management
Competence / Skills
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Knowledge/Awareness
Behavior and attitude
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Behavioral observations
Behavior and attitude
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Patience
Behavior and attitude
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Time for reaction
Behavior and attitude
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Clear and Effective Communication
Communication skills
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Adaptability and Flexibility
Communication skills
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