4 Positions at National Bank of Rwanda: (Deadline 5 July 2024)
Manager, Corporate Communications at National Bank of Rwanda: (Deadline 5 July 2024)
Job Summary
Reporting to the Director, Corporate Communication, the jobholder is responsible for leading the development of the Bank’s communications programmes and activities in order to support the Bank’s overall strategic direction and objectives.
Key Responsibilities
- Implement the Bank’s communication strategy and ensure its development in line with the Bank’s mission and vision
- Ensures the Bank’s communication is efficiently performed as per corporate governance standards
- Lead the development of formats of presentation of the various reports and bulletins
- Continually analyse the various reports, presentations and bulletins with the objective of extracting and drafting customised reports to be used by the Management of the Bank
- Manages the Bank’s website and ensure that information is provided in relation to the customer expectations
- Handle media management, extraction of daily media publications relevant for the Bank decisions to provide daily media brief to the Governor.
- Drive the development and coordination of all strategic initiatives associated with internal and external communications;
- Responsible for the Governor’s speeches, press releases, and opinion pieces
- Drafts and reviews organisational materials including periodicals, reports, books, and reviews drafts prepared by the senior officers;
- Prepares messages, technical notes for press communication for the management of the Bank
- Initiates and develops communication programmes intended to inform the public of the activities and achievements of the Bank;
- Be the custodian of all communication materials such as high level Bank presentations with significant confidentiality demands
- At least a Master’s degree in Communications, Journalism, or a related field.
- At least five (5) years’ experience in a similar capacity in the financial services sector, two (2) of which are in a managerial capacity;
Primary Location
: Rwanda Country-KIGALI CITY-Head Quarters
Officer, IT Support at National Bank of Rwanda: (Deadline 5 July 2024)
Job Summary
Reporting to the Manager, IT Support, the Officer IT is responsible for acquisition, development and maintenance of applications that support the information asset of Bank.
Key Responsibilities;
- Diagnosing and solving hardware/software faults
- Manage applications in charge of tracking and storing NBR documents
- Prioritize and schedule problems and escalate problems (when required) to the appropriate staff
- Handling of incoming help requests from end users via both telephone and Manage Engine Service Desk and work on them in a courteous manner
- Installing and configuring computer systems and peripherals
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Technical Specification new IT equipment’s to be purchased Technical support to NBR Branches
- Requisition and quality assurance of supplied IT equipment and distribution
- Ensure continuous IT asset inventory and preventive maintenance
- Training of End users on the use of IT services
- Perform any other duties as may be directed by the Manage
- Bachelor’s degrees in computer science, Information Technology or computer Engineering.
- Female Candidates are encouraged to apply
Maximum Age:35years
Core Competencies
- Personal drive and effectiveness.
- Ability to generate breakthrough solutions.
- Ability to constantly deliver quality and value.
- Strong customer focus; and
- Effective Communication Skill
Primary Location
: Rwanda Country-KIGALI CITY-Head Quarters
Analyst, Policy and development at National Bank of Rwanda: (Deadline 5 July 2024)
Job Summary
Reporting to the Manager of PSD, the Analyst Policy and Development position exists to collect, analyse and interpret payment systems data as well as set policies to enhance efficiency and safety.
Key Responsibilities;
- Participate in the development of legal and regulatory frameworks to enhance safety and efficiency of the national payment systems;
- Perform periodic assessment of the legal and regulatory frameworks to ensure adequacy;
- Develop and review rules, regulations and guidelines for specific payment, clearing and settlement systems, and instruments;
- Collect, analyze, and interpret payment systems data/information from payment systems service providers such as supervised financial institutions and non-supervised institutions and recommend improvements deemed necessary;
- Monitor performance and trend of payment systems and instruments;
- Prepare periodic (monthly, quarterly and annual) oversight reports and ad-hock reports as may be required;
- Maintain and update information on all payment, clearing and settlement systems;
- Perform assessment of payment, clearing and settlement systems against the Principles of Financial Market Infrastructures;
- Provide technical support to industry initiatives and the National Payment Council;
- Carry out such other duties as may be assigned from time to tim
- Having a bachelor’s degree in Law, Economics, Management or Finance
- Having two (2) Years’ experience in payments services
- Female Candidates are encouraged to apply
Senior Officer, Help Desk Operation at National Bank of Rwanda: (Deadline 5 July 2024)
Job Summary
Reporting to the Manager of Banking Operations, the job holder is in charge of the daily operations of a help desk or customer support team. His/her duties typically include managing and ensuring that customer inquiries and technical issues are addressed as prescribed in the Bank procedure. serves as a point of escalation for complex issues and must liaise with other departments to resolve them efficiently.
Key Responsibilities
- Overseeing the resolution of customer inquiries and technical issues in a timely and efficient manner, maintaining high levels of customer satisfaction;
- Implementing quality assurance measures to ensure that support interactions meet established standards of professionalism and accuracy;
- Serving as a point of escalation for complex or high-priority support issues, liaising with other departments or technical experts to resolve them effectively;
- Generating reports on help desk performance metrics, analyzing trends, and making recommendations for improvement based on data insights.
- Efficient management of users or customers through online systems;
- Facilitation of new user of online banking systems; this includes support to key payment infrastructure; creation of user ID and system functionality training;
- Ensure the updated user guideline of the online banking system is known by all customers;
- Ensure monitoring of online Banking transactions is made on permanent basis and give support to customers who are in nee
- At least a Master’s degree in Commerce, Business Administration or a related field
- At least five (5) years’ experience in a similar role within the financial services sector
- Female Candidates are encouraged to Apply
- Maximum Age;3
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