5 Job Positions at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)

Business Analyst at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)

Company Description:

Cheza Rwanda Games (CRG) is a domestic Rwandan company registered with the regulator to operate an integrated modern online and land-based sports betting and gambling system in the form of its Gorilla Games platform.
CRG is an attractive, socially responsible, and transparent bookmaking and gaming system for Rwandans comparable to off-shore web-based gambling sites which are not beneficial to the local community.
CRG’s vision is to provide state-of-the-art sports betting and casino gaming experience to players in the Rwandan market. This vision drives CRG to create unique and engaging but socially responsible sports betting and gaming experiences for its customers.
CRG offers a seamless omnichannel experience to players via online and land-based options supporting standard devices like laptops, mobile, etc. As an exclusive provider, the CRG solution supports all the major sports from around the world. In addition, players will also be provided casino games including poker, blackjack, bingo, roulette, etc.

You can find additional information regarding Cheza Rwanda Games on:
https://www.playgorillagames.com
To manage our rapid growth, we are currently looking for highly qualified, competent and experienced candidates to fill the following Position:

BUSINESS ANALYST – JOB DESCRIPTION

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.

KEY DUTIES AND RESPONSIBILITES:

Monitoring the growth of Key Performance Indicators and developing strategies to improve the KPI’s
Perform quality assurance
Define reporting and alerting requirements
Own and develop relationship with partners, working with them to optimize and enhance our integration
Help design, document and maintain system processes
Report on common sources of technical issues or questions and make recommendations to product team
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

JOB SKILLS & QUALIFICATION REQUIREMENTS:

Previous experience in Business / Systems Analysis or Quality Assurance
A minimum of fourth year in IT / Computer Science
Proven experience in eliciting requirements and testing
Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
Solid experience in writing SQL queries
Basic knowledge in generating process documentation
Strong written and verbal communication skills including technical writing skills

How to Apply
Cheza Rwanda Games (CRG) is an equal opportunity employer, if your career expectations match this exciting opportunity, please submit your cover letter and your CV including at least 3 position relevant references with scanned copies of degrees/certifications/diplomas to info@crg.rw before June 05, 2022.

Marketing Manager at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)

Company Description:

MARKETING MANAGER – JOB DESCRIPTION

If you live and breathe marketing, we need to talk. We’re looking for a flexible and versatile marketer who will be responsible for the growth of our inbound sales channels. We are looking for a Marketing Manager who’ll lead all our marketing activities from social media and digital campaigns to advertising and creative projects.

Marketing Manager responsibilities include developing plans to help establish our brand, allocating resources to different projects and setting short-term and long-term department goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d like to meet you.

Ultimately, you will run our Marketing department in ways that promote higher profitability and competitiveness.

KEY DUTIES AND RESPONSIBILITIES:

Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
Prepare and manage monthly, quarterly and annual budgets for the Marketing department
Set, monitor and report on team goals
Design branding, positioning and pricing strategies
Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
Analyze consumer behavior and determine customer personas
Identify opportunities to reach new market segments and expand market share
Craft quarterly and annual hiring plans
Monitor competition (acquisitions, pricing changes and new products and features)
Coordinate sales and marketing efforts to boost brand awareness
Participate in the quarterly and annual planning of company objectives

JOB SKILLS & QUALIFICATION REQUIREMENTS:

A proven minimum experience of 2 years in marketing manager role or related field.
Demonstrable experience in marketing together with the potential and attitude required to learn
Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
Solid knowledge of website analytics tools (e.g., Google Analytics, etc.)
Experience in setting up and optimizing Google AdWords campaigns
Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
A sense of aesthetics and a love for great copy and witty communication
Up-to-date with the latest trends and best practices in online marketing and measurement
BSc/MSc degree in Marketing or related field

Operations Manager at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)

Company Description:

Operations Manager – JOB DESCRIPTION

We are looking for an experienced Operations Manager to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY DUTIES AND RESPONSIBILITES:

Liaise with superior to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations

JOB SKILLS & QUALIFICATION REQUIREMENTS:

Proven minimum experience of 3 years as Operations Manager or equivalent position
Excellent organizational and leadership abilities
Outstanding communication and people skills
Knowledge of industry’s legal rules and guidelines
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
Working knowledge of data analysis and performance/operation metrics
Familiarity with MS Office and various business software (e.g. ERP, CRM)
BSc/BA in business administration or relevant field; MSc/MBA will be a plus

Customer Service Manager at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)

Company Description:

CUSTOMER SERVICE MANAGER– JOB DESCRIPTION

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Location: Muhanga, & Rwamagana

KEY DUTIES AND RESPONSIBILITES:

Ensure delivery of high quality customer service and timely resolution of issues.
Supervise Customer Support and Sales Agents with daily inbound and outbound calls.
Maintain accurate records and document all customer service activities and discussions
Monitor and ensure payment systems are working correctly.
Maintain an orderly workflow according to priorities.
Ensure the service center is well equipped to receive customers according to the standards of the Company.

JOB SKILLS & QUALIFICATION REQUIREMENTS:

Proven minimum working experience of 2 years as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field

Customer Service Officer at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)

Company Description:

CUSTOMER SERVICE OFFICER – JOB DESCRIPTION

We are looking for a Customer Service Officer that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Location: Muhanga, Rubavu & Rwamagana

KEY DUTIES AND RESPONSIBILITES:

Serves customers by providing product and service information and resolving product and service problems in a timely and accurate way, via phone, email, social media or chat.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

JOB SKILLS & QUALIFICATION REQUIREMENTS:

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma; BSc/BA will be a plus

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