Senior Devops Engineer (Re-Advertised) AT irembo : ( Deadline : 23 November 2019 )
At Irembo, Engineers develop technologies that change the way millions of people interact with digital services. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems and push our products forward.
What you will do;
Architect, develop, test, deploy Irembo infrastructure tools.
You will develop effective communication channels between various teams – technical and non-technical.
You will be expected to collaborate with the engineering team to write, review and sign off on design reviews.
Responsible for code reviews as well as providing mentorship.
Evaluate and conduct interview for candidates in our hiring pipeline.
You will be a good fit if;
You have demonstrable software development skills
You have a strong understanding of how to maintain and operate software running on top Linux.
You are comfortable maintaining database systems (PostgreSQL, MySQL, MS SQL)
You have experience in managing infrastructure through code.
Familiarity with cloud computing and containerization.
You are humble and eager to learn from mistakes and you always share your hard won lessons.
You independently seek to learn new technologies.
You have over 5 years of experience with at least 2 of them working in a tech leadership role.
You have proven strong leadership and team coordination skills and have displayed a high level of innovativeness in dealing with challenges.
Have a BS degree in Computer Science, similar technical field of study or equivalent practical experience.
We’re on a mission to change our continent through technology. We’re committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities and walks of life.
Deadline for Application: 23rd November 2019
User Operations Manager AT Irembo : ( Deadline : 15 November 2019 )
Irembo is a technology company that designs and develops digital products focused on users in Africa, starting with Rwanda. IremboGov, Irembo’s pioneer product, is a government services platform. To date, it has 8M+ users in Rwanda and offers over 98 services online. We are using this experience to develop a wide range of products that will transform the tech ecosystem as we know it.
The User Operations Manager will lead our customer insights and satisfaction team. You will understand deeply who our users are and drive cross-company efforts to adapt and change our products to better suit them. You will create user segments and create a process and checklist to make sure products under development will not only be functional but will also delight various types of users. In this role, you will develop a digital user research team in Rwanda.
What you will do:
• Build and manage a growing team of Customer Success Officers.
• Define and refine user personas and give product and engineering teams key insight about the various user demographics.
• Be the internal user of all the products in development and production, create a release checklist to insure our products are built with quality and consideration for various users.
• Be the internal voice for users, challenge the status quo and share solutions to common user problems. Own self-service metrics and it’s rise.
• Triage and create a database of various user challenges from our Call center, Agent network and any other sources that helps us understand the key gaps that users face at a glance.
• Work with the delivery management teams and engineering teams to prioritize and close on customer concerns.
• Collaborate with, improve and manage our engagement with the Call center.
• Ensure our content is both understandable and complete for user satisfaction.
• Create and continuously update and share a balanced user satisfaction metric across our products and services.
• Engage avid users of our products to create an internal testing group for products and services that are yet to be released.
• Any other tasks that may be assigned.
You will be a good fit if:
• You are innovative and relentlessly user-focused; you delight in understanding users and responding to their needs.
• You care about building great products that matter and make a difference.
• You have an ability to learn new domains and thrive in a fast-paced environment. You have a mindset of continuous improvement.
• You are self-directed with a can do attitude. You take ownership and roll up your sleeves and do what needs doing. You have an ability to prioritize between various needs and delegate efficiently to your team.
• You can identify and reduce complexity; you are a technologist at heart and love to use and compare various products.
• You have a genuine desire to see your team grow and possess strong mentorship & people management skills demonstrated
• You have strong analytical and problem solving skills. You also have great written and verbal communication abilities.
• You are familiarity with CRM systems and practices.
• You have 5+ years of experience in a customer experience role preferably in a tech driven company.
• You have a B.S. or MS. in psychology, project management, data science or related field.
Deadline for Applications: 15th November 2019
Director of Operations AT Irembo : ( Deadline : 15 November 2019 )
Irembo is a technology company that designs and develops digital products focused on users in Africa, starting with Rwanda. IremboGov, Irembo’s pioneer product, is a government services platform. To date, it has 8M+ users in Rwanda and offers over 98 services online. We are using this experience to develop a wide range of products that will transform the tech ecosystem as we know it.
Our Director of Operations will lead a team to analyze, develop and optimize our go-to-market and business strategy, marketing efforts and customer support programs. They will work with external partners and technology teams to scale our revenue and impact while reducing our cost per transaction. In this role, you will oversee the leanest, highest performing business and operations team serving over 8M+ users.
What you will do:
• Develop a deep understanding of our users, partners, vendors, and products and define critical KPIs to help teams drive operational rigor and manage performance.
• Understand business cases, develop insights and recommendations, and drive execution of initiatives critical to our growth.
• Forecast and manage all revenue and expense items for the group. Oversee financial integrity of operations through budgeting and other mechanisms, while anticipating business opportunities and threats. Maximize program/ event ROI.
• Build, manage, and grow a high-performing, passionate, customer-focused, data-driven operations team.
• Continually seek opportunities to help us work smarter via new tools and processes, and identify places where measurement matters most. You will enable teams to deliver consistently against goals by creating systems and processes, playbooks, and dashboards to monitor performance.
• Manage our operational risk and proactively plan programs and strategies to mitigate and reduce them.
• Partner with other leaders in the organization to understand business goals, development roadmaps, and drive meaningful improvements.
• Champion operational excellence, establish metrics and department workflows and process for regular assessment and improvement.
• Any other tasks that may be assigned.
You will be a good fit if:
• You are data-driven and share important insights that drive innovation through data analysis.
• You have an ability to learn new domains and thrive in a fast-paced environment. You have a mindset of continuous growth.
• You have a bias to action and getting things done.
• You’re a strategic and analytical powerhouse.
• You can form and maintain relationships with our partners; government, telecoms, finance institutions and vendors.
• You are self-directed and possess a can do attitude.
• You can identify and reduce complexity.
• You are an avid delegator and have a genuine desire to see your team grow and succeed and are able to give timely and clear feedback to your team members.
• Strong understanding of progressive company cultures and knowledge of technology industry best practices.
• You have strong analytical and problem solving skills. Strong business insight and thought leadership.
• You are able to share complex thought simply, either on paper, in presentation or in person.
• You have 8+ years proven experience managing a cross-functional team preferably in a technology company.
• You hold a B.S. Business or related field or MBA.
Deadline for Applications: 15th November 2019
Senior Software Engineer (Re-Advertised) AT Irembo : ( Deadline : 29 November 2019 )
Irembo Software Engineers develop technologies that change the way millions of people interact with digital services. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems and push our products forward.
As a Senior Engineer, you will help us identify and fix issues to improve scalability, performance and the simplicity of our products.
The team currently handles a number of projects and as part of team, below are some of the things you will do;
Design, develop, test, deploy, maintain and continuously improve software.
You will develop effective communication channels between various teams – technical and non-technical
You will be excepted to collaborate with the product team to deliver new and exciting products to market
You will be responsible for code reviews as well as providing mentorship for the junior team
You will evaluate and conduct interviews for candidates in our hiring pipeline
You will be a great fit if:
You have demonstrable knowledge in building web services at scale.
You have a deep understanding of web technologies from the protocol level up through the stack.
You have a strong notion of industry best practices.
You are experienced in Java / Spring Framework.
You have over 5 years of experience with at least 2 of them working in a tech leadership role.
You have proven strong leadership and team coordination skills and have displayed a high level of innovativeness in dealing with challenges.
Have a BS degree in Computer Science, similar technical field of study or equivalent practical experience.
Experience: Web services at scale, caching layers, performance tuning, debugging, development.
We’re on a mission to change our continent through technology. We’re committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities and walks of life.
Deadline for Applications: 29th November 2019
Senior Product Manager (Re-Advertised) AT Irembo : ( Deadline : 15 November 2019 )
Irembo is a technology company that designs and develops digital products focused on users in Africa, starting with Rwanda. IremboGov, Irembo’s pioneer product, is a government services platform. To date, it has 8M+ users in Rwanda and offers 98 services online. We are using this experience to develop a wide range of products that will transform the tech ecosystem as we know it.
As a Senior Product Manager at Irembo, you will be a key interface between various user groups and our product design and engineering team. Product Managers at Irembo help to innovate and execute product initiatives across the company. You’ll actively drive the roadmap, strategic themes, and features ensuring the best user experience for all users of our products; internal and external.
What you will do:
• Lead the ideation, technical development, and launch of innovative products.
• Collaborate across the organization to establish shared product vision by building consensus on priorities leading to product execution.
• Manage and mentor a team of product managers while leading the product function. Build out a solid roadmap with rich technical capabilities that deliver great user experiences and drive ROI for Irembo.
• Define and refine product and engineering roadmaps and work collaboratively with the product design and engineering teams to deliver.
• Write and publish clear specs for the team to use during the development cycle. Write and run thorough test cases to ensure all use cases and edge cases are covered.
• Define product metrics to track and derive value and insights from them.
• Use Irembo’s vast accumulated data to deeply understand user behavior and drive meaningful product improvements.
• Identify market opportunities, build business cases, and define product vision and strategy.
• Lead the release planning of products through cross-functional teams such as Partnerships, Communications, Public Relations and Delivery Management.
• Evaluate and conduct interviews for candidates in our hiring pipeline.
• Any other tasks that will be assigned.
You will be a good fit if:
• You are innovative and relentlessly user-focused.
• You care about building great products that matter and make a difference.
• You are able to lead and hold colleagues accountable for key deliverables.
• You have an ability to learn new domains and thrive in a fast-paced environment. You have a mindset of continuous improvement.
• You are self-directed with a can do attitude. You are able to roll your sleeves up and do what needs doing.
• You can identify and reduce complexity.
• You search for better solutions, and then make them even better. You use data to guide your intuition.
• You ask the right questions to get to the right answers.
• You are detail oriented and know that innovation is also in the small issues that users face.
• Strong understanding of progressive company cultures and knowledge of industry best practices.
• You are open minded; can listen and are assertive; can firmly share your perspective.
• You have strong organizational, analytical and problem solving skills.
• You have experience with product design.
• You are able to share complex thought simply, either on paper, in presentation or in person.
• You have 5+ years of experience in Product Management, Engineering or Technology strategy.
• You have a B.S. or MS in Computer Science, Data Science or related field.
Deadline for Applications: 15th November 2019
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