5 Job Positions at NYAGATARE DISTRICT HEALTH: (Deadline 31 August 2023)

5 Job Positions at NYAGATARE DISTRICT HEALTH: (Deadline 31 August 2023)

2 Job Positions of Customer Care Officer Under Statute at NYAGATARE DISTRICT HEALTH: (Deadline 31 August 2023)

Job description

Assist with placement of orders, refunds, or exchanges.
 Create and maintain reports about customer interactions.
 Deal directly with customers either by telephone, electronically or face to face
 Direct customers to online resources
 Greet customers warmly and ascertain problem or reason for calling.
 Handle and resolve customer complaints
 Resolve customer complaints via phone, email, mail, or social media.
 Respond promptly to customer inquiries
 Update customer records in the system, including notes about interactions
 Use telephones to reach out to patients and verify account information.
 Organize workflow to meet patient timeframes
 Direct requests and unresolved issues to the designated resource
 Manage patient’ accounts
 Keep records of interaction interactions and transactions
 Record details of inquiries, comments and complaints
 Prepare and distribute customer activity reports
 Maintain customer databases
 Communicate and coordinate with internal departments
 Follow up on customer interactions
 Provide feedback on the efficiency of the customer service process
 Perform other related duties as required by his/her supervisor

2 Job Positions of Social Worker A2/A1 Under Statute at NYAGATARE DISTRICT HEALTH: (Deadline 31 August 2023)

Job description

I. Summary of Overall Role and Responsibilities
A social worker serves as a liaison person between patients, health care providers and sponsors
II. Key Duties and Tasks
 Identify psychosocial cases and work with them to find adequate solution for their problem;
 Manager all Social services supplies and equipment in the institution
 Provide Monthly report on social activities to the his/her direct supervisor
 To advocate for helping clients to get resources that would improve their well-being
 To coordinate the activities of sponsors in wards;
 To educate patients individually or groups for behavior change;
 To educate patients and their close relatives on the management of the patient’s condition and its consequences;
 To educate patients individually or groups for behavior change
 To identify psychosocial cases and work with them to find adequate solution for their problem;
 To manage all departmental supplies and equipment
 To organize and coordinate the international Patients’ day;
 To organize and manage packages of support to enable patients to lead the fullest lives possible
 To organize the social reintegration of abandoned and invalid patient (Home visit);
 To serve as liaison between patients, healthcare providers and sponsors;
 To perform other related duties as required
III. Traits
 Ability to Multi-Task
 Adaptable
 Diligence
 Compassion
 Professionalism
 Effective Communication
 Resilience
 Empathy
 Learner
 Proficiency with Prioritizing Tasks
IV. Key Performance Indicators
 File of clients well-arranged and fulfilled (client records)
 Score of performance evaluation
 Number of social cases assisted and recorded properly in the registers
 Number of quarterly outreaches/supervisions conducted in the community
 Number of in-service training conducted

Social Worker A2 Under Statute at NYAGATARE DISTRICT HEALTH: (Deadline 31 August 2023)

Job description

I. Summary of Overall Role and Responsibilities
A social worker serves as a liaison person between patients, health care providers and sponsors
II. Key Duties and Tasks
 Identify psychosocial cases and work with them to find adequate solution for their problem;
 Manager all Social services supplies and equipment in the institution
 Provide Monthly report on social activities to the his/her direct supervisor
 To advocate for helping clients to get resources that would improve their well-being
 To coordinate the activities of sponsors in wards;
 To educate patients individually or groups for behavior change;
 To educate patients and their close relatives on the management of the patient’s condition and its consequences;
 To educate patients individually or groups for behavior change
 To identify psychosocial cases and work with them to find adequate solution for their problem;
 To manage all departmental supplies and equipment
 To organize and coordinate the international Patients’ day;
 To organize and manage packages of support to enable patients to lead the fullest lives possible
 To organize the social reintegration of abandoned and invalid patient (Home visit);
 To serve as liaison between patients, healthcare providers and sponsors;
 To perform other related duties as required
III. Traits
 Ability to Multi-Task
 Adaptable
 Diligence
 Compassion
 Professionalism
 Effective Communication
 Resilience
 Empathy
 Learner
 Proficiency with Prioritizing Tasks
IV. Key Performance Indicators
 File of clients well-arranged and fulfilled (client records)
 Score of performance evaluation
 Number of social cases assisted and recorded properly in the registers
 Number of quarterly outreaches/supervisions conducted in the community
 Number of in-service training conducted