5 Job Positions at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

5 Job Positions at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

5 Job Positions at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

Operations Assistant – Clean Energy Initiative at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

Operations Assistant – Clean Energy Initiative (CEI)

SPOUTS of Water Rwanda Ltd.

Who we are

SPOUTS of Water Rwanda LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

Role description

The Operations Assistant supports the work of the operations department within the Clean Energy Initiative team. The Operations Assistant provides operational and administrative assistance to the Operations Manager by performing a variety of administrative, information management, coordination, stock control and logistical services.

Job Title

Operations Assistant  – Clean Energy Initiative (CEI)

Location

SPOUTS of Water Rwanda Ltd.

Rubavu Office

Road Petite Bariere, Kivumu Cell, Gisenyi Sector, Rubavu District, Western Province, Rwanda

Reports To

Direct report to the Operations Manager, indirect reporting to the Strategic Program Manager

Special Conditions

Some travel will be required between the SPOUTS Rubavu and Kigali offices, as well as other parts of Rwanda in response to the demands of the Clean Energy Initiative program.

Job Type

Full-time

Start Date

1 February 2023

Duties and Responsibilities:

  1. Assist in the management of CEI Operations
    1. Responsible for receiving, storing and issuing stock as requisitioned for by the respective regional associates through the field manager, as prescribed in the inventory control policy manual
    2. Support in planning and movement of stock and other materials between different store locations, assisting with loading and unloading from delivery trucks
    3. Ensure correct processes are followed during inventory management
    4. Filling of the supporting documents for accountability and movement of stock
    5. Follow-up on the accountability receipts for all the store operational costs
    6. Promptly report damaged or missing inventory to supervisors
    7. Carry out period stock counts
    8. Track the movement of stock among all the areas of operation
    9. Report on stock position daily, weekly, monthly and as otherwise may be required
    10. Monitor stock utilization at all levels to minimize any wastages and coordinate with program associates for all stock deliveries
  2. Finance and administrative responsibilities
    1. Support the operations manager in the preparation of monthly budgets on planned activities
    2. Support in the preparation of commission reports on the approved stove installations with finance to process payments
    3. Prepare weekly payment and purchase requisitions matching budgeted activities
    4. Schedule and organize meetings/events and maintain an agenda
    5. Keep updated records and create reports for proposals
    6. Support in the importing of materials into the country
    7. Support and coordinate different training sessions with the field and office teams to ensure a full understanding of the program
    8. Support in the preparation of training materials for the program
  3. Demonstrate corporate responsibility
    1. Always in a manner consistent with SPOUTS’ values
    2. Comply with the SPOUTS standards of conduct and all applicable policies and legislation

Qualifications and Experience:

  • Able and willing to do physical lifting and loading of SPOUTS products and items as part of the inventory management process
  • Knowledge of operations management procedures
  • Knowledge of budgeting, bookkeeping and reporting
  • Proficient in Microsoft Office
  • Excellent time-management and organizational skills
  • Detail-oriented and efficient
  • BA in business administration or relevant field
  • Qualifications in inventory management, stock management, distribution, logistics or relevant fields preferred
  • Ability to follow guidelines and procedures
  • Attention to detail and data accuracy
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Ability to reconcile stock counts to report data
  • Ability to analyse and solve problems
  • Ability to prepare routine administrative paperwork
  • Ability to receive, stock and/or deliver goods
  • Proven ability to coordinate processes and prioritize workload in a busy environment
  • Personal qualities of integrity, credibility and dedication to the mission of SPOUTS
  • Experience using Microsoft Word, Excel and basic databases, preferably in a work environment
  • Works well in a multi-functional and multicultural team
  • Excellent communication and relationship-building skills, with an ability to prioritize, negotiate and work with a variety of internal and external stakeholders
  • High level of competence in spoken and written Kinyarwanda and English language skills

Interested in applying for this role?

To apply, please use this link: https://spoutsofwater.applytojob.com/apply/ru1n3vdIIb/Operations-Assistant-Clean-Energy-Initiative-CEI

We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 3 weeks of applying, please consider your application unsuccessful.

 

Customer Service Assistant – Sales at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

Customer Service Assistant – Sales

SPOUTS of Water Rwanda Ltd.

Who we are

SPOUTS of Water Rwanda LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

Role description

The Customer Service Assistant – Sales initiates and maintains contacts, phoning potential customers, identifying customer needs, providing solutions to customer complaints, and identifying ways to ensure a delightful customer experience at all stages of customer engagement with SPOUTS.

Job Title

Customer Service Assistant – Sales

Location

SPOUTS Head Office,

KG 622 St., No.5, Kimihurura, Kigali

Reports To

Sales & Marketing Manager

Job Type

Full-time

Start Date

1 February 2023

Duties and Responsibilities:

  1. Contribute to maintaining the system for recording anticipated customer revenue and identifying when customers have defaulted on their payments
    1. Ensure accurate and timely data entry to support reliable reporting for business processes
    2. Contribute to the maintenance of effective administrative systems to ensure accurate sales and payment records are readily available
    3. Review revenue received to highlight when customer follow-up is required
    4. Liaise with the finance team to make sure the data is accurate and resolve any allocation issues
  2. Follow procedures to ensure timely follow-up with customers to maximize revenue received through payment instalments
    1. Prioritize customer contacts to collect overdue payments and encourage timely payment of instalments
    2. Make direct contact with customers to notify them of overdue payments and secure outstanding revenue
    3. Ensure that all issues are actioned and resolved
  3. Demonstrate corporate responsibility
    1. Always in a manner consistent with SPOUTS’ values
    2. Comply with the SPOUTS standards of conduct and all applicable policies and legislation

Qualifications and Experience:

  • Proven experience of 1 year in a customer service role or role related to relationship management, debt recovery or loan administration
  • Experience in a call centre is preferred
  • A Bachelor’s Degree in a relevant field is preferred
  • Fluency in spoken and written Kinyarwanda and English language skills
  • Ability to follow guidelines and procedures
  • Ability to respond to customer queries in a timely and effective manner via phone, email and social media
  • Ability to gather and document customer information, payment methods, purchases and reactions to products
  • Attention to detail and data accuracy
  • Well-developed communication and listening skills
  • Capacity to be adaptable based on customer information and feedback to ensure that issues are effectively resolved
  • Commitment to achieving customer service performance & sales targets
  • Proven ability to coordinate processes and prioritize workload in a busy environment
  • Experience using Microsoft Word, Excel and databases, preferably in a work environment

Interested in applying for this role?

We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 3 weeks of applying, please consider your application unsuccessful.

Sales Team Leader Direct to Business (D2B) at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

Sales Team Leader – D2B

SPOUTS of Water Rwanda Ltd.

Who we are

SPOUTS of Water Rwanda LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

Role description

The Sales Team Leader is responsible for managing a team of Senior Sales Agents (SSAs). The job is primarily field-based with some travel required between the SPOUTS Head Office and the Sales Team Leader’s areas of operations in response to the demands of customers. As well as managing a team of sales agents as part of the Direct Sales program, the Sales Team Leader is responsible for planning, implementation and management of activities in order to achieve monthly, quarterly and annual sales targets.

Job Title

Sales Team Leader – D2B

Location

SPOUTS Head Office,

KG 622 St., No.5, Kimihurura, Kigali

Reports To

Sales & Marketing Manager

Job Type

Full-time

Start Date

1 February 2023

Duties and Responsibilities:

  1. Lead, implement and maintain a team of sales agents in the Direct to Business (D2B) sales program to grow sales, ensure sustainability and maintain high levels of customer satisfaction.
    1. Drive and inspire the sales team to achieve their daily sales targets and reporting standards as set out by the business
    2. Propose and implement innovative approaches to improve sales and revenue outcomes
    3. Anticipate problems and new trends which may affect the sales program and make recommendations for change
    4. Develop and report on prospects and leads generated in the field
    5. Ensure new customers use their Purifaaya filters properly and revisit new customers that need extra product training
    6. Act as the direct liaison between the sales team and the rest of the organization
    7. Drive customer satisfaction within your area of operations
  2. Develop, coordinate and maintain effective and efficient systems and processes tailored to SPOUTS’ needs
    1. Work with sales team to collect and review accurate daily, weekly and monthly data from the field
    2. Regularly review outcomes to assess performance and implement improvements
    3. Apply SPOUTS information technology systems to deliver quality outcomes in relation to water filter sales
    4. Prepare accurate reports on Key Performance Indicators (sales, awareness, etc.) in line with reporting schedules
  3. Undertake employee management in order to deliver quality performance outcomes
    1. Manage the sales teams and foster their growth through direct supervision, training and motivation
    2. Appropriately and effectively delegate responsibility
    3. Undertake management of employees and ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development
    4. Coach and develop the skills of employees to facilitate responsiveness as the company grows and develops
  4. Demonstrate corporate responsibility
    1. Always in a manner consistent with SPOUTS’ values
    2. Comply with the SPOUTS standards of conduct and all applicable policies and legislation

Qualifications and Experience:

  • At least 2 years of experience in a highly competitive sales/business-related environment
  • Bachelor degree in any business-related field
  • Passionate about sales, marketing and customer service
  • Excellent communication and interpersonal skills
  • Ability to identify opportunities and chase them
  • Able to work independently and be self-motivated/self-driven
  • Out-of-the-box thinker
  • Experience managing a sales team to meet sales targets
  • Able to approach businesses and close deals
  • Successful track record in setting priorities, managing work demands and evaluating progress while remaining responsive to changing priorities
  • Uses initiative to develop new approaches and to encourage high-performance outcomes
  • Excellent relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Commitment to training staff to maximize individual and organizational goals
  • Personal qualities of integrity, credibility and dedication to the mission of SPOUTS
  • High attention to detail and experience working with and compiling data
  • Fluent in spoken and written English and Kinyarwanda

Other Requirements:

  • Must have a smartphone with an Android version 4.5 and above
  • Riding permit/license required as the role requires the use of a motorcycle for mobility purposes

Interested in applying for this role?

We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 3 weeks of applying, please consider your application unsuccessful.

CLICK HERE TO READ MORE AND APPLY

 

 

Senior Sales Agent at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

Senior Sales Agent – D2C and D2B Channels (multiple positions available)

SPOUTS of Water Rwanda Ltd.

Who we are

SPOUTS of Water Rwanda LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

Role description

The Senior Sales Agent (SSA) is the first point of contact between SPOUTS and the customers. The role entails selling and marketing the company’s products, approaching potential customers with the aim of winning new business, building and maintaining good relationships with existing customers, and gaining repeat business.

Job Title

Senior Sales Agent

Location

SPOUTS Head Office,

KG 622 St., No.5, Kimihurura, Kigali

Reports To

Sales Team Leader (D2B or D2C)

Job Type

Full-time

Start Date

1 February 2023

Duties and Responsibilities:

  1. Sell the product to the target audience
    1. Identifying potential customers and making presentations
    2. Identifying key places to do consistent marketing activations
    3. Supporting the stock points and distributors to activate their target markets
    4. Demonstrate and present the company’s products to clients through sales visits, demos, trade exhibitions, conferences, and any other events to generate new and continued business for the company
    5. Maintain and develop relationships with existing customers through regular interaction to ensure continued business and excellent user experience
    6. Promote the SPOUTS brand and market through sales visits and consistent activations
    7. Be available to attend special sales assignments given by the company on occasion
  2. Conduct market research and report regularly on sales performance
    1. Carry out regular market research on our product performance in the market and share the insights with the Sales Team Leader and other relevant stakeholders for relevant action
    2. Record sales and order information in the system in a timely manner for billing and collection purposes
    3. Regular and timely reporting (weekly, monthly, quarterly, annual) of activities done to supervisor
  3. Demonstrate corporate responsibility
    1. Always in a manner consistent with SPOUTS’ values
    2. Comply with the SPOUTS standards of conduct and all applicable policies and legislation

Qualifications and Experience:

  • Excellent presentation and negotiation skills
  • Excellent interpersonal and communication skills; must enjoy speaking to new people
  • Experience dealing with clients directly
  • Ability to explain products to customers in a well-structured and clear manner
  • Ability to work remotely and be a self-starter; work with minimal supervision
  • Confident, persistent and determined
  • Highly self-motivated and ambitious
  • Willingness to work long or irregular hours
  • Proven record of honesty and accountability
  • A Bachelor’s Degree in a relevant field is preferred
  • Fluency in spoken and written Kinyarwanda and English language skills

Other Requirements:

  • Must have a smartphone with an Android version 4.5 and above

Interested in applying for this role?

We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 3 weeks of applying, please consider your application unsuccessful.

CLICK HERE TO READ MORE AND APPLY

 

 

Sales Team Leader – Direct to Consumer (D2C) at SPOUTS of Water Rwanda Ltd: (Deadline 8 January 2023)

Sales Team Leader – D2C

SPOUTS of Water Rwanda Ltd.

Who we are

SPOUTS of Water Rwanda LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.

Role description

The Sales Team Leader is responsible for managing a team of Senior Sales Agents (SSAs). As well as managing a team of sales agents as part of the Direct Sales program, the Sales Team Leader is responsible for planning, implementation and management of activities in order to achieve monthly, quarterly and annual sales targets.

Job Title

Sales Team Leader – D2C

Location

SPOUTS Head Office,

KG 622 St., No.5, Kimihurura, Kigali

Reports To

Sales & Marketing Manager

Job Type

Full-time

Start Date

1 February 2023

Duties and Responsibilities:

  1. Lead, implement and maintain a team of senior sales agents and sales agents in the Direct to Consumer (D2C) sales program to grow sales, ensure sustainability and maintain high levels of customer satisfaction.
    1. Drive and inspire the sales team to achieve their daily sales targets and reporting standards as set out by the business
    2. Propose and implement innovative approaches to improve sales and revenue outcomes
    3. Anticipate problems and new trends which may affect the sales program and make recommendations for change
    4. Act as the direct liaison between the sales team and the rest of the organization
    5. Meet personal and team daily targets, attend sales events and perform activations daily in key places
    6. Work closely with Saccos Management to secure sales
  2. Develop, coordinate and maintain effective and efficient systems and processes tailored to SPOUTS’ needs
    1. Work with sales team to collect and review accurate daily, weekly and monthly data from the field
    2. Regularly review outcomes to assess performance and implement improvements
    3. Regulate practices and ensure that SPOUTS meets legislative and internal operating compliance requirements
    4. Prepare accurate reports on Key Performance Indicators (sales, awareness, etc.) in line with reporting schedules
  3. Undertake employee management in order to deliver quality performance outcomes
    1. Manage the sales teams and foster their growth through direct supervision, training and motivation
    2. Appropriately and effectively delegate responsibility
    3. Undertake management of employees and ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development
    4. Coach and develop the skills of employees to facilitate responsiveness as the company grows and develops
  4. Demonstrate corporate responsibility
    1. Always in a manner consistent with SPOUTS’ values
    2. Comply with the SPOUTS standards of conduct and all applicable policies and legislation

Qualifications and Experience:

  • At least 2 years of experience in a highly competitive sales/business-related environment
  • Proven experience working with sales programs and working to achieve sales targets, particularly in a multicultural settings
  • Bachelor degree in any business-related field
  • Experience managing a big sales team to meet sales targets
  • Passionate about sales, marketing and customer service
  • Excellent communication and interpersonal skills
  • Ability to identify opportunities and chase them
  • Able to work independently and be self-motivated/self-driven
  • Out-of-the-box thinker
  • Able to approach businesses and close deals
  • Successful track record in setting priorities, managing work demands and evaluating progress while remaining responsive to changing priorities
  • Uses initiative to develop new approaches and to encourage high-performance outcomes
  • Excellent relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Commitment to training staff to maximize individual and organizational goals
  • Personal qualities of integrity, credibility and dedication to the mission of SPOUTS
  • High attention to detail and experience working with and compiling data
  • Fluent in spoken and written English and Kinyarwanda

Other Requirements:

  • Must have a smartphone with an Android version 4.5 and above
  • Riding permit/license required as the role requires the use of a motorcycle for mobility purposes

Interested in applying for this role?

We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 3 weeks of applying, please consider your application unsuccessful.

CLICK HERE TO READ MORE AND APPLY





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