5 Positions at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

5 Positions at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

Human Resources Manager & Verficateur at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

Background:

LEADERS IN HEALTH SERVICES – LHS Ltd is an incorporated company, registered with the Rwanda Development Board. Its main objectives is to improve surgical care delivery in Rwanda by augmenting the Rwandan Health Sector with much needed ambulatory and elective surgical services through EJO HEZA SURGICAL CENTRE, a Specialized Hospital for General Surgery, Trauma – Orthopedics, Pediatric Surgery, ENT surgery, Urology, Cleft Surgery and Neurosurgery.

Principal place of business:

• LEADERS IN HEALTH SERVICES / EJO HEZA SURGICAL CENTRE,
• KIGALI CITY, DISTRICT OF GASABO, SECTOR OF REMERA, CELL OF RUKIRI 1,
• KG 636 ST 3
• O. Box 2416 Kigali

Despite our government’s major achievements within the health sector, the need for surgical services is still huge. University Hospitals, where most of the specialist surgeons work, must focus most of their efforts managing the most acutely unwell patients and patients with other complicated surgical conditions. The less acute and less complicated surgical conditions that are normally managed on elective basis have less and less room in the referral hospitals. They are usually scheduled and the waiting time is more or less 6 months. We are often finding that the long waiting times can result in the simple case becoming emergency or complicated – for instance, the simple inguinal hernia that progresses to a strangulated hernia. These cases then further impact the compound situation at the referral hospitals.

Ejo Heza Surgical Centre offers an opportunity for surgical treatment to the above mentioned patients through ambulatory surgical services with extended recovery area for up to 72 hours.

Ejo Heza Surgical Centre was opened to the public in July 2016 with a focus on the care of elective surgical conditions in the areas of General Surgery, Cleft Surgery and Trauma – orthopedics.

Since November 2019 Ejo Heza surgical centre was granted by the Ministry of Health the license to include other surgical specialties such as Urology, Neurosurgery, Pediatric Surgery and ENT Surgery.

In addition to be fully equipped with modern surgical and diagnostic equipment, Ejo Heza Surgical Centre employs highly qualified health care professionals in order to meet the needs of the patients.

Our Vision:

To be the trusted Leader in caring for people

Our Mission:

At Ejo Heza Surgical Centre, we are committed to providing excellence in the delivery of surgical care within a cost effective manner.

We are not only committed to providing timely individualized care but also treating both our patients and their families with compassion and respect.

CORE VALUES:

Service:  We strive to anticipate and meet the needs of our patients and co- workers

Patient first: The patient is our first priority in everything we do

Professionalism: We conduct ourselves according to the highest ethical standards

Respect: We treat each individual with the highest professionalism and dignity

Innovation: We embrace change and work to improve all we do

Teamwork: We believe that system effectiveness is built on collective strength of everyone

 SUMMARY OF SCOPE OF WORK

LHS/EHSC seeks Human Resources Manager & Verficateur who will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices, talent acquisition and Management, HR services and performing administration tasks, among others. The HR Manager will be reporting to the Hospital Administration Manager and will be supervising the assigned administrative & support staff.

Responsibilities include but not limited to:

Organizational Management

• Perform workforce planning and ensure it is reviewed accordingly,
• Drawing up plans for future personnel hiring procedures.

• Keep the management team updated on local labour laws, regulations, LHS/EHSC  HR policies and instructions that could affect LHS/EHSC  Rwanda policies and work

• Ensure that the monthly invoices to all partners are processed correctly and on time
• Take minutes of management meetings and distribute them once reviewed by the Managing Director.
• Translate/edit office documents agreed upon by the Managing Director.

Talent Acquisition & Management

• Lead and facilitate recruitment and internal mobility process.
• Recruiting and interviewing potential applicants on experience, skills and education
• Contacting applicants references
• Organizing and managing new employee orientation and training programs
• In collaboration with the Managing Director, develop and implement staff development plans as well as improvement plans.
• Under the guidance of the Managing Director, make a follow up and track the annual performance evaluation.
• Make sure all disciplinary actions are documented accordingly and followed through in compliance with Local Labor laws and internal polices & procedures.

HR services & Administration

• Covering all legal compliance for human resources in Rwanda: employment agreements must be kept in good order, all employees are in order with regards with social security (RSSB) and taxes (Rwanda Revenue Authority)
• Ensure that all payrolls are processed correctly and on time
• Preparation of monthly payroll for national staff and preparing checks or arranging bank transfer to staff bank accounts. Producing pay slips accordingly.
• Ensure that all staff have the necessary benefits according to Rwanda laws and LHS/EHSC policy

• Update and maintain staff leave documents and ensure that leave taken is properly documented with approvals by the authorized signatories.
• Maintain up-to-date and organized personnel files of all LHS/EHSC  Rwanda national and International staff.
• Reconcile the national staff payroll with leave, contract dates, and other paperwork on file.
• Produce the national staff tax and National Social Security Fund (RSSB) records on a monthly basis.
• Receive timesheets for all Kigali national staff on a monthly basis.
• Perform exit procedures with all departing International and Kigali national staff to ensure that all personal telephone bills have been paid and that other issues (i.e. returning keys, forwarding addresses, payroll information) are finalized.

• Update and monitor HR computer based databases accordingly ( such as Workday)
• Ensure that policies are communicated in a timely manner and accessible to all staff.
• Ensure that work permit(s) are processed in a timely manner.
• Prepare monthly reports.

Employee relations:

• Follow every employee independently (leave, absenteeism.)
• Educate staff regularly on the content of the staff manual,
• Handle staffing issues, such as mediating disputes and directing disciplinary procedures.

Technical requirements/Competencies /Skills

• Bachelor’s Degree in Human Resources, Business Administration, Public Administration, or a related field;
• Five years of experience to the similar position from reputable organization
• Organized and efficient in daily tasks
• Excellent verbal and written communication skills
• Able to multitask, prioritize, and manage time efficiently
• Creative problem solver
• Encouraging to team and staff; able to mentor and lead
• Excellent computer skills, knowledge of Human resources information system, Microsoft office and skills in database management and record keeping.
• General knowledge of labour law and best practices
• Excellent spoken communication skills
• Excellent interpersonal relationship and employee coaching skills

How to apply:

Applications must be sent to the Managing Director via email:  [email protected]  with “Human Resources Manager & Verficateur ” in the subject line, no later than May 21, 2021. 

 NB: The application file should be submitted in one PDF file that combines:

• Motivation letter
• Updated CV (3 pages max), including three professional references. References should include the current direct supervisor and previous direct supervisors with their full names, phone number and email address.
• Notarised academic degrees.
• Copy of medical insurance card.
• Proof of employment history.

LEADERS IN HEALTH SERVICES – LHS Ltd is proud to be an equal opportunity employer.  All qualified applicants will receive equal consideration. Any efforts to influence the recruitment process will lead to automatic disqualification.

Shortlisting and interviews will be done on rolling basis until the position is filled. Only applicants fulfilling the above requirements will be contacted. If you do not hear from us within two weeks from the submission, consider your application unsuccessful.

 

Hospital Administration Manager at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

Background:

LEADERS IN HEALTH SERVICES – LHS Ltd is an incorporated company, registered with the Rwanda Development Board. Its main objectives is to improve surgical care delivery in Rwanda by augmenting the Rwandan Health Sector with much needed ambulatory and elective surgical services through EJO HEZA SURGICAL CENTRE, a Specialized Hospital for General Surgery, Trauma – Orthopedics, Pediatric Surgery, ENT surgery, Urology, Cleft Surgery and Neurosurgery.

Principal place of business:

• LEADERS IN HEALTH SERVICES / EJO HEZA SURGICAL CENTRE,
• KIGALI CITY, DISTRICT OF GASABO, SECTOR OF REMERA, CELL OF RUKIRI 1,
• KG 636 ST 3
• O. Box 2416 Kigali

Despite our government’s major achievements within the health sector, the need for surgical services is still huge. University Hospitals, where most of the specialist surgeons work, must focus most of their efforts managing the most acutely unwell patients and patients with other complicated surgical conditions. The less acute and less complicated surgical conditions that are normally managed on elective basis have less and less room in the referral hospitals. They are usually scheduled and the waiting time is more or less 6 months. We are often finding that the long waiting times can result in the simple case becoming emergency or complicated – for instance, the simple inguinal hernia that progresses to a strangulated hernia. These cases then further impact the compound situation at the referral hospitals.

Ejo Heza Surgical Centre offers an opportunity for surgical treatment to the above mentioned patients through ambulatory surgical services with extended recovery area for up to 72 hours.

Ejo Heza Surgical Centre was opened to the public in July 2016 with a focus on the care of elective surgical conditions in the areas of General Surgery, Cleft Surgery and Trauma – orthopedics.

Since November 2019 Ejo Heza surgical centre was granted by the Ministry of Health the license to include other surgical specialties such as Urology, Neurosurgery, Pediatric Surgery and ENT Surgery.

In addition to be fully equipped with modern surgical and diagnostic equipment, Ejo Heza Surgical Centre employs highly qualified health care professionals in order to meet the needs of the patients.

Our Vision:

To be the trusted Leader in caring for people

Our Mission:

At Ejo Heza Surgical Centre, we are committed to providing excellence in the delivery of surgical care within a cost effective manner.

We are not only committed to providing timely individualized care but also treating both our patients and their families with compassion and respect.

CORE VALUES:

Service:  We strive to anticipate and meet the needs of our patients and co- workers

Patient first: The patient is our first priority in everything we do

Professionalism: We conduct ourselves according to the highest ethical standards

Respect: We treat each individual with the highest professionalism and dignity

Innovation: We embrace change and work to improve all we do

Teamwork: We believe that system effectiveness is built on collective strength of everyone

SUMMARY OF SCOPE OF WORK

LHS/EHSC seeks the Hospital Administration Manager, who will be reporting to The Executive Committee, S/he must have a profound knowledge and understanding of all managerial hospital procedures. S/he will make work calendars and interact with doctors to accounting and keep supplies stock. S/he will have to use his or her managerial and leadership skills to manage staff and ensure obedience with rules and regulations. S/he will be responsible for making sure that our hospital procedures run smoothly. Working closely with the Executive Committee, The Hospital Administration Manager will be supervising the Chief accountant, Procurement, Store & Clinic Data Manager,  HR Manager and Customer Care officer.

Responsibilities include but not limited to:

• Supervise daily administrative operations
• Manage clinical and administrative procedures
• Monitor expenses and suggest cost-effective alternatives
• Create quarterly and annual budgets
• Develop and implement effective policies for all operational procedures
• Prepare work schedules
• Maintain organized medical and employee records
• Monitor administrative staff’s performance
• Train new employees
• Ensure prompt ordering and stocking of medical and office supplies
• Answer queries from doctors, nurses and healthcare staff
• Resolve potential issues with patients
• Stay up-to-date with healthcare regulations
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints,
• Monitor costs and expenses to assist in budget preparation.
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (budgeting, recovering, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations.
• Keep abreast with all organizational changes and business developments.

Technical requirements/Competencies /Skills

• Master’s degree of Public Health, Public Health & Administration Management, Public Administration with general nursing or para-medical back-ground or related field.
• In-depth understanding of Office Management procedures and departmental and legal policies Knowledge of medical terminology and hospital industry.
• Proven work experience as a Hospital Administration Manager, Medical Directoror similar role
• Hands-on experience with database systems and MS Excel
• Solid understanding of healthcare procedures and regulations
• Familiarity with financial and facilities management principles
• Basic accounting skills
• Familiarity with medical transcription
• Excellent organizational and time management skills
• Ability to supervise and train team members
• Problem-solving attitude
• Excellent written and verbal communication skills
• BS degree in Healthcare Administration, Business Administration or relevant field

How to apply:

Applications must be sent to the Managing Director via email:  [email protected] with “Hospital Administration Manager” in the subject line, no later than May 21, 2021. 

 NB: The application file should be submitted in one PDF file that combines:

• Motivation letter
• Updated CV (3 pages max), including three professional references. References should include the current direct supervisor and previous direct supervisors with their full names, phone number and email address.
• Notarised academic degrees.
• Copy of medical insurance card.
• Proof of employment history.

 LEADERS IN HEALTH SERVICES – LHS Ltd is proud to be an equal opportunity employer.  All qualified applicants will receive equal consideration. Any efforts to influence the recruitment process will lead to automatic disqualification.

Shortlisting and interviews will be done on rolling basis until the position is filled. Only applicants fulfilling the above requirements will be contacted. If you do not hear from us within two weeks from the submission, consider your application unsuccessful.

 

Procurement manager, Stock Controller and Clinical Data Manager at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

Background:

LEADERS IN HEALTH SERVICES – LHS Ltd is an incorporated company, registered with the Rwanda Development Board. Its main objectives is to improve surgical care delivery in Rwanda by augmenting the Rwandan Health Sector with much needed ambulatory and elective surgical services through EJO HEZA SURGICAL CENTRE, a Specialized Hospital for General Surgery, Trauma – Orthopedics, Pediatric Surgery, ENT surgery, Urology, Cleft Surgery and Neurosurgery.

Principal place of business:

• LEADERS IN HEALTH SERVICES / EJO HEZA SURGICAL CENTRE,
• KIGALI CITY, DISTRICT OF GASABO, SECTOR OF REMERA, CELL OF RUKIRI 1,
• KG 636 ST 3
• O. Box 2416 Kigali

Despite our government’s major achievements within the health sector, the need for surgical services is still huge. University Hospitals, where most of the specialist surgeons work, must focus most of their efforts managing the most acutely unwell patients and patients with other complicated surgical conditions. The less acute and less complicated surgical conditions that are normally managed on elective basis have less and less room in the referral hospitals. They are usually scheduled and the waiting time is more or less 6 months. We are often finding that the long waiting times can result in the simple case becoming emergency or complicated – for instance, the simple inguinal hernia that progresses to a strangulated hernia. These cases then further impact the compound situation at the referral hospitals.

Ejo Heza Surgical Centre offers an opportunity for surgical treatment to the above mentioned patients through ambulatory surgical services with extended recovery area for up to 72 hours.

Ejo Heza Surgical Centre was opened to the public in July 2016 with a focus on the care of elective surgical conditions in the areas of General Surgery, Cleft Surgery and Trauma – orthopedics.

Since November 2019 Ejo Heza surgical centre was granted by the Ministry of Health the license to include other surgical specialties such as Urology, Neurosurgery, Pediatric Surgery and ENT Surgery.

In addition to be fully equipped with modern surgical and diagnostic equipment, Ejo Heza Surgical Centre employs highly qualified health care professionals in order to meet the needs of the patients.

Our Vision:

To be the trusted Leader in caring for people

Our Mission:

At Ejo Heza Surgical Centre, we are committed to providing excellence in the delivery of surgical care within a cost effective manner.

We are not only committed to providing timely individualized care but also treating both our patients and their families with compassion and respect.

CORE VALUES:

Service:  We strive to anticipate and meet the needs of our patients and co- workers

Patient first: The patient is our first priority in everything we do

Professionalism: We conduct ourselves according to the highest ethical standards

Respect: We treat each individual with the highest professionalism and dignity

Innovation: We embrace change and work to improve all we do

Teamwork: We believe that system effectiveness is built on collective strength of everyone

 SUMMARY OF SCOPE OF WORK

LHS/EHSC seeks the Procurement manager, stock controller and clinical Data manager, who will be reporting to the Hospital Administration Manager. The Incumbent will provide operational support to the procurement section, store controlling and clinical data management.

Responsibilities include but not limited to:

• Create and maintain good relationships with vendors/suppliers
• Maintain records of purchases, pricing, and other important data
• Negotiate the best deal for pricing and supply contracts
• Ensure that the products and supplies are high quality
• Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
• Work with team members (Managing director, doctors, all in-charges) to complete duties as needed
• Receive and prepare the requisitions from all the hospital services
• Prepare stock status reports and perform physical inventory counts and maintain count of all merchandise and prepare reports for all shortages.
• Forecast supply and demand to prevent overstocking and running out-of-stock
• Place orders to replenish merchandise (drugs, hospital consumables and other) as needed
• Track shipments and address any delays
• Oversee storage of products, particularly paying attention to expiration dates
• Coordinate regular and annual inventory
• Keep updated inventory records

• Collect data from hospital records and staff
• Enter the data
• Submit a monthly report to Hospital Management and MOH

Technical requirements/Competencies /Skills

• Bachelor’s degree in finance, logistics or a related field

• Solid knowledge and understanding of procurement processes, policy, and systems
• Minimum 3 years’ experience as a procurement officer or related position in a busy office.
• Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
• Ability to analyze problems and strategize for better solutions
• Ability to negotiate, establish, and administer contracts
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time efficiently
• Accurate and precise attention to detail
• Ability to work well with management and staff at all levels
• Goal-oriented, organized team player
• Good understanding of supply chain procedures
• Working knowledge of inventory management
• Excellent organization skills
• Good communication and negotiation abilities.

How to apply:

Applications must be sent to the Managing Director via email:  [email protected] with “Procurement manager, stock controller and clinical Data manager ” in the subject line, no later than May 21, 2021. 

 NB: The application file should be submitted in one PDF file that combines:

• Motivation letter
• Updated CV (3 pages max), including three professional references. References should include the current direct supervisor and previous direct supervisors with their full names, phone number and email address.
• Notarised academic degrees.
• Copy of medical insurance card.
• Proof of employment history.

LEADERS IN HEALTH SERVICES – LHS Ltd is proud to be an equal opportunity employer.  All qualified applicants will receive equal consideration. Any efforts to influence the recruitment process will lead to automatic disqualification.

Shortlisting and interviews will be done on rolling basis until the position is filled. Only applicants fulfilling the above requirements will be contacted. If you do not hear from us within two weeks from the submission, consider your application unsuccessful.

 

Chief Accountant at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

Background:

LEADERS IN HEALTH SERVICES – LHS Ltd is an incorporated company, registered with the Rwanda Development Board. Its main objectives is to improve surgical care delivery in Rwanda by augmenting the Rwandan Health Sector with much needed ambulatory and elective surgical services through EJO HEZA SURGICAL CENTRE, a Specialized Hospital for General Surgery, Trauma – Orthopedics, Pediatric Surgery, ENT surgery, Urology, Cleft Surgery and Neurosurgery.

Principal place of business:

• LEADERS IN HEALTH SERVICES / EJO HEZA SURGICAL CENTRE,
• KIGALI CITY, DISTRICT OF GASABO, SECTOR OF REMERA, CELL OF RUKIRI 1,
• KG 636 ST 3
• O. Box 2416 Kigali

Despite our government’s major achievements within the health sector, the need for surgical services is still huge. University Hospitals, where most of the specialist surgeons work, must focus most of their efforts managing the most acutely unwell patients and patients with other complicated surgical conditions. The less acute and less complicated surgical conditions that are normally managed on elective basis have less and less room in the referral hospitals. They are usually scheduled and the waiting time is more or less 6 months. We are often finding that the long waiting times can result in the simple case becoming emergency or complicated – for instance, the simple inguinal hernia that progresses to a strangulated hernia. These cases then further impact the compound situation at the referral hospitals.

Ejo Heza Surgical Centre offers an opportunity for surgical treatment to the above mentioned patients through ambulatory surgical services with extended recovery area for up to 72 hours.

Ejo Heza Surgical Centre was opened to the public in July 2016 with a focus on the care of elective surgical conditions in the areas of General Surgery, Cleft Surgery and Trauma – orthopedics.

Since November 2019 Ejo Heza surgical centre was granted by the Ministry of Health the license to include other surgical specialties such as Urology, Neurosurgery, Pediatric Surgery and ENT Surgery.

In addition to be fully equipped with modern surgical and diagnostic equipment, Ejo Heza Surgical Centre employs highly qualified health care professionals in order to meet the needs of the patients.

Our Vision:

To be the trusted Leader in caring for people

Our Mission:

At Ejo Heza Surgical Centre, we are committed to providing excellence in the delivery of surgical care within a cost-effective manner.

We are not only committed to providing timely individualized care but also treating both our patients and their families with compassion and respect.

CORE VALUES:

Service:  We strive to anticipate and meet the needs of our patients and co- workers

Patient first: The patient is our first priority in everything we do

Professionalism: We conduct ourselves according to the highest ethical standards

Respect: We treat each individual with the highest professionalism and dignity

Innovation: We embrace change and work to improve all we do

Teamwork: We believe that system effectiveness is built on collective strength of everyone

SUMMARY OF SCOPE OF WORK

LHS/EHSC seeks the Chief Accountant, who will be reporting to the Hospital Administration Manager. and will be supervising Accountants. S/he will be responsible for developing and implementing financial procedures in compliance with internal policies and procedures. The key tasks include overseeing monthly financial transactions, procurement, consulting and purchase agreements, providing training and guidance to staff. S/he will lead the implementation of financial activities by ensuring that they are implemented in accordance with the organization’s mission, strategic objectives, and program approaches.

Responsibilities include but not limited to:

• Perform financial analysis and reporting to management as needed.
• Perform month-end accounting activities such as reconciliations and journal entries.
• Coordinate with finance team to complete assigned accounting tasks within deadlines.
• Evaluate computerized accounting systems and provide recommendations to IT team for performance improvements.
• Generate financial reports and statements to Managers for review.
• Analyze financial discrepancies and recommend effective resolutions.
• Monitor expenditures, analyze revenues and determine budget variances and report the same to management.
• Respond to accounting inquiries from management in a timely fashion.
• Provide guidance to other Accountants when needed.
• Assist in budget preparation and expense management activities for assigned accounts.
• Assist in auditing activities by providing necessary information and preparing requested documentations.
• Monitor and record financial transactions according to company policies and

regulations.

• Review and recommend changes to existing accounting procedures.

Technical requirements/Competencies /Skills

• Minimum of bachelor’s degree in BA, Accounting or Finance
• CPA or related professional course is an added advantage,
• 5 years of experience in busy accounting department, one of which as an auditor,
• Auditing experience is required,
• Experience in local taxes and statutory rules & regulations,
• Well-developed Interpersonal skills,
• Proficiency in QuickBooks,
• Standards of accounting,
• Knowledge of regulatory standards,
• General business knowledge,
• Software proficiency,
• Data analysis,
• Attention to detail,
• Effective communication,
• Critical thinking,
• Problem-solving
• Prioritizing
• Service orientation

How to apply:

Applications must be sent to the Managing Director via email: [email protected]  with “Chief Accountant” in the subject line, no later than May 21, 2021. 

 NB: The application file should be submitted in one PDF file that combines:

• Motivation letter
• Updated CV (3 pages max), including three professional references. References should include the current direct supervisor and previous direct supervisors with their full names, phone number and email address.
• Notarised academic degrees.
• Copy of medical insurance card.
• Proof of employment history.

 LEADERS IN HEALTH SERVICES – LHS Ltd is proud to be an equal opportunity employer.  All qualified applicants will receive equal consideration. Any efforts to influence the recruitment process will lead to automatic disqualification.

Shortlisting and interviews will be done on rolling basis until the position is filled. Only applicants fulfilling the above requirements will be contacted. If you do not hear from us within two weeks from the submission, consider your application unsuccessful.

 

Customer Care Officer at at Leaders in Health Services –LHS Ltd: (Deadline 21 May 2021)

Background:

LEADERS IN HEALTH SERVICES – LHS Ltd is an incorporated company, registered with the Rwanda Development Board. Its main objectives is to improve surgical care delivery in Rwanda by augmenting the Rwandan Health Sector with much needed ambulatory and elective surgical services through EJO HEZA SURGICAL CENTRE, a Specialized Hospital for General Surgery, Trauma – Orthopedics, Pediatric Surgery, ENT surgery, Urology, Cleft Surgery and Neurosurgery.

Principal place of business:

• LEADERS IN HEALTH SERVICES / EJO HEZA SURGICAL CENTRE,
• KIGALI CITY, DISTRICT OF GASABO, SECTOR OF REMERA, CELL OF RUKIRI 1,
• KG 636 ST 3
• O. Box 2416 Kigali

Despite our government’s major achievements within the health sector, the need for surgical services is still huge. University Hospitals, where most of the specialist surgeons work, must focus most of their efforts managing the most acutely unwell patients and patients with other complicated surgical conditions. The less acute and less complicated surgical conditions that are normally managed on elective basis have less and less room in the referral hospitals. They are usually scheduled and the waiting time is more or less 6 months. We are often finding that the long waiting times can result in the simple case becoming emergency or complicated – for instance, the simple inguinal hernia that progresses to a strangulated hernia. These cases then further impact the compound situation at the referral hospitals.

Ejo Heza Surgical Centre offers an opportunity for surgical treatment to the above mentioned patients through ambulatory surgical services with extended recovery area for up to 72 hours.

Ejo Heza Surgical Centre was opened to the public in July 2016 with a focus on the care of elective surgical conditions in the areas of General Surgery, Cleft Surgery and Trauma – orthopedics.

Since November 2019 Ejo Heza surgical centre was granted by the Ministry of Health the license to include other surgical specialties such as Urology, Neurosurgery, Pediatric Surgery and ENT Surgery.

In addition to be fully equipped with modern surgical and diagnostic equipment, Ejo Heza Surgical Centre employs highly qualified health care professionals in order to meet the needs of the patients.

Our Vision:

To be the trusted Leader in caring for people

Our Mission:

At Ejo Heza Surgical Centre, we are committed to providing excellence in the delivery of surgical care within a cost effective manner.

We are not only committed to providing timely individualized care but also treating both our patients and their families with compassion and respect.

CORE VALUES:

Service:  We strive to anticipate and meet the needs of our patients and co- workers

Patient first: The patient is our first priority in everything we do

Professionalism: We conduct ourselves according to the highest ethical standards

Respect: We treat each individual with the highest professionalism and dignity

Innovation: We embrace change and work to improve all we do

Teamwork: We believe that system effectiveness is built on collective strength of everyone

SUMMARY OF SCOPE OF WORK

LHS/EHSC seeks the Customer Care Officer, who will be reporting to the Hospital Administration Manager. The Receptionist will be responsible for greeting, registering patients and verifying accuracy of patient demographic information, entering information accurately into practice management application, and posting payments into system and balance cash/checks/credit cards daily.

Responsibilities include but not limited to:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Technical requirements/Competencies /Skills

• Bachelor’s degree in Public Health, General Nursing or equivalent relevant field.
• At least 4 years working experience in managing a busy Medical Clinic or Hospital.
• Relevant experience preferably in a dynamic clinical office / Health environment.
• Excellent organizational skills including the ability to handle a variety of assignments sometimes under pressure of deadlines.
• Proficiency in Microsoft office (Outlook, Word, Excel, and Power point)
• Self-motivated and able to adapt to change quickly.
• Exceptional phone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic medical record (EMR) preferred.
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to utilize the EMR system effectively.
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure
• Bi-lingual English/French is a plus

How to apply:

Applications must be sent to the Managing Director via email:  [email protected] with “Customer Care Officer” in the subject line, no later than My 21, 2021. 

 NB: The application file should be submitted in one PDF file that combines:

• Motivation letter
• Updated CV (3 pages max), including three professional references. References should include the current direct supervisor and previous direct supervisors with their full names, phone number and email address.
• Notarised academic degrees.
• Copy of medical insurance card.
• Proof of employment history.

LEADERS IN HEALTH SERVICES – LHS Ltd is proud to be an equal opportunity employer.  All qualified applicants will receive equal consideration. Any efforts to influence the recruitment process will lead to automatic disqualification.

Shortlisting and interviews will be done on rolling basis until the position is filled. Only applicants fulfilling the above requirements will be contacted. If you do not hear from us within two weeks from the submission, consider your application unsuccessful.