6 Positions at Arc Power Ltd: (Deadline 12 November 2020)

6 Positions at Arc Power Ltd: (Deadline 12 November 2020)

2 Positions at Survey Assistant at Arc Power Ltd: (Deadline 12 November 2020)

Survey Assistant

ARC Power provides Affordable, Reliable, and Clean solar electricity to communities in Rwanda. We design, develop, and install off-grid AC power generation and distribution systems (ARCs) that become the hub of the community and empower families and small businesses to thrive.

Job Category

Electricity provision

Job Subcategory

Survey

Job Description

The Survey Assistant  is responsible for:

The SA supports the SL who is responsible for leading the Survey Team and, setting up the processes and standards of the Survey section. This will include:

1. Carry out survey duties such as; identifying clusters, introducing ARC Power to local authorities, making sure they understand ARC Power’s role in their community, and developing the relationship with authorities at the local level.

2. The SA supports the SL in the process of pinning and tier assessing the approved clusters using QGIS tools, makes sure that data is accurate, and assists in writing a detailed report at the end of the day.

3. The SA supports the SL in the process of handing over data to other teams i.e Customer Services Team (CST). This activity takes place once approved by the SL, the purpose is to achieve the successful handover of Survey data from the Survey Team .

The Survey Team’s main role is to make sure  ARC Power works in the best suited communities that will deliver the best outcome both for the company and customers.

Core Survey Assistant responsibilities include:

1. Developing and maintaining the Survey  section:

2. Developing, improving and maintaining Survey Team standards.
3. Maintaining Standard Operating Procedures, templates, processes and risk assessments.
4. Developing analysis and research processes to continually improve and optimise the survey process.
5. Resolving issues and identifying risks.
6. Maintaining a good partnership with local authorities.

The SA is expected to work in partnership with the SL and be trained in all aspects of the Survey Team work with the aim of developing the SA into a SL as the company expands.

Essential qualifications, skills, and experience  

• Excellent spoken and written English.
• Excellent spoken and written Kinyarwandan.
• Ability to drive.
• High level of competency in Microsoft Office.
• High level of competency in map reading and interpreting.
• Displays good organizational and time management skills.

Desirable qualifications, skills, and experience  

• Previous experience working in the field.
• Previous experience working with GIS tools or similar.

Application deadline – 12 November 2020 (available for interview 13 November 2020)

Grade: T4 (salary expectation RWF 150, 000 – RWF 325, 000)

Type of Position: Part-time position, working 3 days per week, with a probationary period of 6 months.

Location: The position is based in Nyamata, Rwanda with travel to rural areas, including being based in other Districts as and when required.

Starting monthly salary: RWF 192,000 (gross)

Start date: 17 November 2020

Other benefits and conditions of employment:

• Training in QGIS and related mapping tools.
• Experience working for an International Company.
• Potential for career growth as the company grows.

Additional Information:

Please submit a motivation letter and CV to hr@arcpower.co

All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Reference checking and security clearances will be conducted on successful candidates.

Only successful candidates will be contacted.

4 Positions of Customer Services Call Centre Assistant at Arc Power Ltd: (Deadline 12 November 2020)

Customer Services Call Centre Assistant

ARC Power provides Affordable, Reliable and Clean solar electricity to communities in Rwanda. We design, develop and install off-grid AC power generation and distribution systems (ARCs) that become the hub of the community and empower families and small businesses to thrive.

Job Category: Electricity provision

Job Subcategory: Customer Services

Job Description

The Customer Service Call Centre Assistant  is responsible for:

The Customer Service Call Centre Assistant works as part of a team of other CSCCA’s to provide 24/7/365 call operations for ARC Power’s customers. This will include:

1. Monitoring customer service lines for customer complaints and customer top up requests.
2. Administering the Customer Issue Log to ensure timely response to customer issues.
3. Liaising with internal support teams to ensure timely resolution of technical issues affecting customers.
4. Logging of Customer Upgrade Requests and notifying these to the technical teams.

The Customer Service Team’s main role is to ensure ARC Power has happy customers continuously using our power.  This is facilitated through regular customer interaction and support and by providing timely responses to their requests. The CSCCA role is crucial in achieving this.

Essential qualifications, skills, and experience  

1. Excellent spoken and written English.
2. Excellent spoken and written Kinyarwandan.
3. High level of competency in Microsoft Office.
4. Displays good organisational and time management skills.
5. Ability and willingness to work independently and on a shift basis.

Desirable qualifications, skills, and experience  

1. Previous experience working in a customer facing call centre.
2. Application deadline – 12 November 2020 (available for interview 13 November 2020)
3. Grade: T4 (salary expectation RWF 150, 000 – RWF 325, 000)

Type of Position: Full time commitment of 4 consecutive shifts out of every eight days, working 12 hours on then 12 hours off alternating between day and night shifts from 7-7.

Location: The position is based in Nyamata, Rwanda. It is expected that the CSCCA will be always based in the office while on shift, including on nights, weekends and public holidays.

Starting monthly salary: RWF 250,000 (gross)

Start date: 16 November 2020

Other benefits and conditions of employment:

1. Training in multiple online programmes including bespoke databases, google suite, and GIS programmes.
2. Experience working for an International Company.
3. Possible potential for career growth as the company grows.

Additional Information:

Please submit a motivation letter and CV to hr@arcpower.co

All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Reference checking and security clearances will be conducted on successful candidates.

Only successful candidates will be contacted.