6 Positions at TEK EXPERTS: (Deadline Ongoing)
Technical Support Engineer at TEK EXPERTS: (Deadline Ongoing)
Are you a natural problem solver looking for a company where you can fast-track your career?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.
With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.
We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.
Join us and be part of something great!
About the role…
As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.
Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:
- Azure
- Dynamics
- Office 365
- Networking
- Active Directory
- Virtual Machines
You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.
What you’ll be doing
- Act as the advanced technical contact for troubleshooting customer issues
- Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
- Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
- Seek supplemental training to improve performance and develop a specialisation
What you’ll need
- At least 1-2 year’s experience in a technical or customer support role
- Strong research, problem-solving and troubleshooting skills
- A University Degree (Ao)
- Excellent English communication skills (Speaking, Listening, Writing & Reading)
- Ability to work well independently and as part of a team
- Excellent customer service skills
- Passion for technology and learning
- Good knowledge of at least one relevant technology
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
IT Systems Administrator at TEK EXPERTS: (Deadline Ongoing)
Are you a passionate IT professional?
Are you looking for a global environment offering excellent career opportunites?
Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.
About the role…
We are hiring an IT Systems Administrator. In this role you will install, manage and maintain computers, servers, telephony and network systems to ensure the stable operation of IT assets ensuring the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner’s access.
What you’ll be doing
Silent Operation:
- Monitor, Maintain, and Manage all servers, IPBX and network devices at a site to keep them running properly
- Coordinate with other System Admin at other sites to resolve problems and faults
- Monitor and Utilize Internet Links and SIP providers
- Follow Change control management while implementing system changes, upgrades, and updates
- Responsible in creating and deleting telephone agents and ACD groups
- Manage LAB and testing environments
- Provide Technical support for other teams
- Responsible in managing Backup/Restore file sharing, SharePoint and database systems
- Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to his/ her site
- Conduct Daily/ Weekly and Monthly System Health checklist
Health Safety Security Environment
- Maintain safety standards in the working environment that comply with TEK and partner’s HSSE standard
- Ensure that all servers are protected by the latest anti-virus software
- Ensure readiness of response to virus AND/ OR internet attacks
- Make sure all Security ERs/patches/hotfixes to all servers
Business Continuity
- Capacity planning for system upgrade
- Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise
- Technical Representative at his/ her site for solving Crisis problems
What you’ll need
- Process-oriented person
- General knowledge of server and client systems hardware.
- Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen…)
- Server OS: Windows 2008 (R2), 2012 (R2)
- Client OS: Windows 7,8.x,10
- Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, firewalls
- Active Directory – concept, topology, general admin tasks
- PowerShell – administration, scripting
- O365 / Messaging applications – Exchange, Lync, Sharepoint (or alternatives from other vendors)
- Mobile Device Management
- Additional knowledge in cloud technologies, backup software
- Strong technical skills with IPBX (VoIP), Server technology, Virtualization
- Strong in IT Service Management for Incident, Change and Configuration Management
- Good in Crisis Management
- Excellent Troubleshooting skills
- Capable of being self-managed
- Team player
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Recruitment Coordinator at TEK EXPERTS: (Deadline Ongoing)
Do you have a passion for organizing?
Do you want to use your skills to support recruitment teams?
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
About the role…
We are hiring a Recruitment Coordinator. As the Recruitment Coordinator, you would be participating in the end to end recruitment life cycle, supporting recruitment events, participating in assessment center planning, supporting applicant tracking and other general recruitment administrative responsibilities. You will be supporting the Site Recruitment Manager and Recruiters prioritizing a number of different projects and tasks in order to maintain strong candidate experience and solid internal processes.
What you’ll be doing
- Support Applicant Tracking System administration.
- Post job adverts on career websites, newspapers and universities boards and monitor their effectiveness.
- Administer recruiting tools like tests and assignments to assess candidates’ skills.
- Provide a shortlist of qualified candidates to hiring managers in a pre-defined format.
- Help the hiring team with recruiting methods and notes from interviews.
- Contact new employees and prepare onboarding sessions.
- Maintain a complete record of interviews and new hires.
- Attend job fairs and careers events.
- Host career days and assessment events.
- Upload candidate profiles into the Applicant Tracking System.
What you’ll need
- Ability to work across Cultures and time zones – A flexible approach to working time required to support teams in all corners of the globe
- Clear, concise and persuasive communication style adapted for multiple audiences
- Demonstrate effective writing, presentation skills, and proactive listening skills
- Strong administration skills
- Advanced proficiency in Microsoft Office
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Accountant at TEK EXPERTS: (Deadline Ongoing)
Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.
About the role…
We are seeking a Staff Accountant to assist the accounting team with the performance of general accounting functions – preparing journal entries, performing reconciliations, preparing financial reports and statements, ensuring the implementation of the company accounting control procedures, and ensuring the accuracy of the monthly payroll.
What you’ll be doing
- Perform general accounting functions, assisting in preparing accurate and timely financial reports and statements
- Assist with implementing and maintaining internal financial controls and procedures
- Assist with monthly, quarterly, and annual closing process
- General accounts payable
- Prepare general ledger and other reconciliations, and analysis of accounts as requested
- Resolve accounting discrepancies and irregularities
- Review and process expense reports
- Assist in maintaining the fixed asset ledger and prepare journal entries
- Cash-flow management
- Maintain a positive working relationship with all employees & departments
- Ensure constant self-development using day to day work, web based training, and any other available tool
- Present a positive, effective, and flexible contribution to achieving team targets and objectives
What you’ll need
- Attention to detail and accuracy
- Problem analysis and problem-solving, adaptability and flexibility
- Use of Initiative and strong Teamworking skills
- Good communication skills within all levels of the organization
- Experience of corporate or general accounting experience in a similar role required
- Intermediate to advanced level proficiency in Excel required
- Knowledge of accounting rules, regulations, policies and procedures required
- Bachelors degree in Accounting or Finance preferred
- Full-cycle payroll experience preferred
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Site Trainer at TEK EXPERTS: (Deadline Ongoing)
Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.
About the role…
We are hiring Site Trainers. As a Site Trainer you will be the primary facilitator of general knowledge transfer within the team and will proactively identify training requirements in collaboration with the Site Training Manager. You will have the opportunity to deliver a wide variety of training including orientation, soft skills, time and case management, and technical training to our operations team. In addition, you will be part of a team who supports training material for global needs.
What you’ll be doing
- Deliver soft skills, basic work and technical skills, administration and orientation trainings for new employees at Tek Experts.
- Partner with Talent Acquisition to deliver New Employee Orientation to groups of 10-25 new hires during their first week with the company.
- Coordinate and prepare classrooms and materials. Partner with IT as needed to ensure technical training rooms are ready and functioning.
- Partner with Operations Managers and First Line Managers to organize and deliver including formal job-specific trainings.
- Update and maintain course training materials.
- Collect data on program effectiveness and evaluate for possible improvement.
- Use a variety of instructional methods to ensure maximum delivery effectiveness.
- Complete course closure procedures to ensure the LMS accurately reflects employee’s training history. Report performed trainings to Site Training Manager.
- Communicate with Coaches, Team Leads, Mentors and team members regarding training initiatives.
- Remain well versed in customer support and help desk policies, procedures, standards and documentation.
- Drive knowledge sharing within the site teams.
- Adhere to all company policies & procedures.
- Be a role model for the protection of confidential and sensitive information and materials.
- Comply with specific or ad-hoc tasks.
What you’ll need
- Excellent presentation, facilitation, and communication skills
- Strong Customer Service Focus
- Adult learning facilitation skills
- Capable of managing own time and workload
- Flexible and proactive
- Team player and collaboration focused
- Excellent written and oral English language skills
- Very good organizational and planning skills
- Analytical problem solving and troubleshooting skills
- Very good mentoring/coaching skills
- Committed to self-development and the subsequent development of others
- Strong Internet and computer literacy skills in Microsoft PowerPoint, Word, Excel, Outlook, Access
- Education and Experience
- At least 1 year of training experience in a fast-paced technological environment
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items
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HR Generalist at TEK EXPERTS: (Deadline Ongoing)
Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.
About the role…
We are hiring an HR generalist. The HR Generalist manages the day-to-day operations of the HR office and the administration of the human resources policies, procedures, and programs alongside leading HR practices and objectives that will provide an employee-oriented, high-performance culture.
What you’ll be doing
As an HR Generalist you will work with our Global HR Subject Matter Experts across Compensation and Benefits, Training, Talent Acquisition, Performance Management and Management Development to ensure a robust HR strategy is delivered to our Colorado Springs site. Your role would include the following:
- Assist with the development of Human Resources policies for the company with regard to employee relations.
- Partner with management to communicate Human Resources policies, procedures, programs, and laws.
- Recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
- Participate in the conduct of investigations when employee complaints or concerns are brought forth.
- Complies with all existing governmental and labor legal and government reporting requirements.
- Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.
- Provides payroll processing backup support. Partners with accounting and payroll to maintain the payroll database. Participates in one salary survey per year.
- Provides day-to-day benefits administration services. Assist employees with any claim issues.
- Assists with employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
- Helps to monitor the organization’s culture so that it supports the attainment of the company’s goals and promotes employee satisfaction.
What you’ll need
- General knowledge of employment laws and practices.
- Experience in the administration of benefits and compensation programs and other Human Resources programs.
- Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
- Effective oral and written communication.
- Excellent interpersonal and coaching skills.
- Evidence of the practice of a high level of confidentiality.
- Excellent organizational skills.
- Bachelor’s degree or equivalent in Human Resources, Business, Organization Development or equivalent.
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
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