68 Job Positions of IT Help Desk Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): (Deadline 24 April 2023)
Job description
• Support personnel, and act as focal point when end-users face hardware, software, or system issues
• Administer desktop computers, printers, IP telephony, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches.
• Keep inventory of all equipment, software, and licenses
• Monitor and work on responding quickly to incoming requests related to IT issues
• Maintain user PC, including upgrades and needed configurations
• Monitor the LAN or WAN infrastructure in the office.
• Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
• Taking care of all the networking issues and troubleshoot it as soon as possible
• Maintaining and creating a document management system to protect and restore the data.
• Provide phone, remote access, and desktop support of Intel based hardware and software systems.
• Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system. Must maintain accurate and timely service tickets.
• Maintain licensing compliance and asset tracking databases of hardware and software.
• Serve as local data recovery expert of failed hard drives and PC based systems.
• Assist users in configuring approved wireless devices
Minimum Qualifications
-
Advanced diploma in Software Engineering
0 Year of relevant experience
-
Advanced diploma in Computer Science
0 Year of relevant experience
-
Advanced diploma in Computer Engineering
0 Year of relevant experience
-
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
-
Bachelor’s Degree in Software Engineering
0 Year of relevant experience
-
Bachelor’s Degree in Computer Science
0 Year of relevant experience
-
Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
-
Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
-
Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
-
Advanced Diploma in Information Management System
0 Year of relevant experience
-
Advanced Diploma (A1) in Electronics
0 Year of relevant experience
-
Bachelor’s Degree in Telecommunication Engineering
0 Year of relevant experience
-
Advanced Diploma in Telecommunication Engineering
0 Year of relevant experience
-
Bachelor’s Degree in Electronics
0 Year of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
-
Ability to convert high-level customer needs into a technical development strategy
-
Ability to manage and troubleshoot TCP / IP networking issues
-
Experience in Desktop Support, Network Administration and System Administration
-
Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
-
Resource management skills
-
Problem solving skills
-
Decision making skills
-
Time management skills
-
Risk management skills
-
Results oriented
-
Digital literacy skills
-
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
-
Ability to repair PCs and other hardware equipment
-
Analytical skills;
-
Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
