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7 Job Positions of Warden Guide at Rwanda Cultural Heritage Academy (RCHA): (Deadline 23 February 2026)

7 Job Positions of Warden Guide at Rwanda Cultural Heritage Academy (RCHA): (Deadline 23 February 2026)

Job responsibilities

1. Receive and guide museum visitors. • Lead individuals and/or groups through the museum, describing objects and arts craft in the museum’s gallery. • Monitor individual or/and group’s activities while visiting the museum and its surroundings to ensure every visitor complies with the museum’s related regulations. • Answer visitors’ questions and keep the tour organized, efficient, and safe both inside and outside of the museum. • Assist the visitors to understand the museums concept. • Deliver first-aid or emergency services to visitors when required. 2. Assume the continuity of the exhibitions organized by the museum and consequently prepare reports. • Distribute brochures, flayers, and show audiovisual presentations related to each museum exhibition if available. • Monitor the status of arts crafts, and materials present in the museums which are used in exhibition such as audio-visual materials, and then report observation to responsible units if deemed necessary. • Report the visitors’ feedback or/and observation related to a certain exhibition to the museum management unity. 3. Build and operate a data bank of comments and suggestions from visitors to improve the quality of the museum exhibitions. • Collect and register visitors’ feedback and comments for future products and services development or improvement. • Assist in analysis process of all suggestions and comments from the visitors. NB : Successful candidates should be ready for deployment to any museum during the course of the contract towards a better service delivery

Qualifications

    • Bachelor’s Degree in Economics

      0 Year of relevant experience

    • Bachelor’s Degree in Public Administration

      0 Year of relevant experience

    • Bachelor’s Degree in Sociology

      0 Year of relevant experience

    • Bachelor’s Degree in Development Studies

      0 Year of relevant experience

    • Bachelor’s Degree in History

      0 Year of relevant experience

    • Bachelor’s Degree in Education

      0 Year of relevant experience

    • Bachelor’s Degree in Anthropology

      0 Year of relevant experience

    • Degree in International Relations

      0 Year of relevant experience

    • Bachelor’s Degree in Environmental Sciences

      0 Year of relevant experience

    • Bachelor’s Degree in Natural Sciences

      0 Year of relevant experience

    • Bachelor’s Degree in Business Administration

      0 Year of relevant experience

    • Bachelor’s Degree in History with Education

      0 Year of relevant experience

    • Bachelor’s Degree in Cultural Heritage Management

      0 Year of relevant experience

    • Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • Bachelor’s Degree in Translation and Interpretation

      0 Year of relevant experience

    • Bachelor’s Degree in Museology

      0 Year of relevant experience

    • Bachelor’s Degree in Heritage Studies

      0 Year of relevant experience

    • Bachelor’s Degree in Socio-Linguistics

      0 Year of relevant experience

    • Bachelor’s Degree in History of Arts

      0 Year of relevant experience

    • Modern Foreign Languages

      0 Year of relevant experience

    • Bachelor’s Degree in Conservation Biology

      0 Year of relevant experience

    • Bachelor’s degree in Tourism Studies

      0 Year of relevant experience

    • Bachelor’s degree in Tourism and Hospitality

      0 Year of relevant experience

  • Bachelor’s degree in Travel and Tourism Management

    0 Year of relevant experience

Required competencies and key technical skills

    • Integrity
    • Strong critical thinking skills and excellent problem solving skills
    • Inclusiveness
    • Accountability
    • Communication
    • Teamwork
    • Client/citizen focus
    • Professionalism
    • Commitment to continuous learning
    • Creative, proactive, customer focused, solutions led and results-oriented
    • Knowledge of Rwandan culture
    • Strong organizational, communication and managerial skills with high attention to detail;
    • Strong verbal and written communication skills as well as good customer care skills;
    • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
    • Excellent written and verbal communication skills including the ability to prepare detailed technical plans, reports and presentations
    • Strong written and verbal communication skills with ability to prepare and deliver effective and professional presentations, briefs, reports, etc.
    • Demonstrated good interpersonal communication skills;
    • Experience in working with multi-national and multi-cultural work environments;
    • Demonstrated ability to work well in an inter-cultural environment;
    • Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
    • Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
    • Ability to establish and maintain effective working relations with people of different national and cultural backgrounds
    • Ability to understand multiculture environment
    • Ability to really listen to customers
    • Customer services skills
    • Knowledge of Rwandan History, Ethics and Values;
  • Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources
Psychometric Languages

    • English
  • Français
Psychometric Domains

    • Problem solving

      Competence / Skills

    • Decision making

      Competence / Skills

    • Analytical skills

      Competence / Skills

    • Attention and concentration

      Behavior and attitude

    • Behavioral observations

      Behavior and attitude

    • Conceptual capacity

      Aptitude

    • Active Listening

      Communication skills





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