8 Job Positions at Sustainable Growers Rwanda: (Deadline 23 December 2024)
Executive Manager, Social Enterprise at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is an NGO focused on innovative coffee cultivation techniques for smallholder women coffee farmers in Rwanda. Our dual commitment involves providing groundbreaking training and amplifying the visibility of women throughout the coffee supply chain. Underpinning our efforts, Question Coffee, our social enterprise, was created as a platform to spotlight women coffee growers and their coffee.
Q COFFEE Ltd operates retail cafés in Gishushu & Kiyovu, Kigali, Rwanda. We proudly offer coffee products, coffee tours, and coffee beverages directly to our valued customers. It also houses a training space for farmers, baristas, and coffee professionals to enhance coffee quality from seed to sip.
Executive Manager, Social Enterprise
PURPOSE OF THE JOB
This role will be responsible for driving and building a social enterprise that is geared towards ensuring sustainability in coffee, tea, culinary and hospitality management and oversee the provision of training opportunities to clients and customers alike
MAIN RESPONSIBILITIES
Strategic Planning
- Spearhead the development of the annual strategic revenue plans to achieve monthly, quarterly and annual goals tied to the overall strategic vision of the Social Enterprise
- Design a successful model that will drive the scalability of the operations in the Social Enterprise to ensure continuity in the market
- Provide regular updates to the CEO on the social enterprise’s performance, financial status, strategic direction, brand visibility and other key matters
- Guide the development of policies on international developments to support teams in understanding the trade regulations and trends
Strategic Development
- Design the national expansion and complete the strategic planning process for the program expansion into new markets for the social enterprise
- Recommend strategic improvements to the existing wholesale program to incorporate trending customer needs to attract and retain customers
- Develop short- and long-term social enterprise plans including identifying new key accounts for the different teams to pursue in bringing revenues
- Develop partnerships and promote wholesale revenues by creating a schedule to visit clients ad attending events to speak about the SGR Social Enterprise
- Initiate development strategies to explore expansion and opportunities for the social enterprise
Revenues Growth
- Leading, managing, and holding the revenues team accountable for increasing revenues
- Act as a conduit between revenue and all other integrated departments for wholesale operations
- Follow revenues trends of existing accounts and monitor pricing levels
- Find opportunities to improve the wholesale program and add value to all wholesale accounts
- Monitor the revenues trends of existing accounts and monitor pricing levels to ensure competitive pricing and an advantage in the market
- Work to improve account performance and revenues through coffee education, trainings, cupping’s, demos and promotions
Organisational Budget Planning
- Spearhead the development of operation systems that are able to interact with the farmers and customers in real time to guide on sustainable practices and ensure adherence to relevant policies
- Approve all budget requests to ensure financial transparency and accountability
- Work closely with the Finance Manager or finance team to develop and manage the organisation’s budget, financial forecasts, and performance metrics, to ensure the social enterprise remains financially healthy by maintaining cash flow, reducing costs, and optimizing profitability
Technology utilisation
- Utilise modern ERP and CRM systems to streamline operations to continuously enhance customer engagement and track performance
- In conjunction with the R&D, product development teams, lead innovation efforts while monitoring current market trends to develop products that provide an edge to customers in the market
- Develop and maintain an up-to date CRM system to provide real-time customer feedback to ensure continuous improvement on products and services provided
Stakeholder Management
- Effectively communicate the vision of the Board to the management of Question Coffee Social Enterprise, to ensure alignment between the strategic objectives and the operations
- Build and maintain good stakeholder relationships to continuously improve service delivery and customer experience
- Explore collaboration opportunities with other industry players, to improve brand visibility
- Identify opportunities for strategic expansion, new market penetration, and strategic partnerships
- Ensure compliance with industry regulations, local and international laws, and corporate policies
Leadership and Team Development
- Lead the functions in the development of various priorities and initiatives that will drive key activities and projects to achieve efficiency and sustainability in the operations at the Social Enterprise
- Lead the teams to map out the design, practical approaches and strategies to identify key clients both locally and internationally to build strategic relationships and drive revenue targets
- Promote diversity and inclusion in hiring, training, and partnerships to build a supportive work culture
Management Reporting
- Prepare management reports on risks identified such as forex fluctuations, product sourcing and provide mitigation measures for management decision making
- Review and approve financial reports, ensuring compliance with all financial regulations and internal policies.
- Perform any other duties that may be assigned
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- Master’s’ Degree in Business Administration, Management or a related field, with at least 12 years’ relevant experience, 6 of which should have been in a senior managerial role in a similar organisation or busy function, with a proven track record of managing business operations and driving growth.
- Bachelor’s Degree in Business Administration, Management or a related field is required
- Professional certification in Business, or a related field is required
- Prior experience in hospitality industry
- Experience in leading teams across multiple departments and managing large-scale business operations.
- Deep understanding of financial management, including budgeting, forecasting, and profit & loss responsibility.
- Strong knowledge of industry-specific challenges, trends, and market dynamics.
COMPETENCIES
Technical Competencies
- Strategy Development
- Stakeholder Management
- Leadership Skills
- Strategic Thinking
- Business Intelligence
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Drives Results
- Collaborates
- Action Oriented
- Technology Savvy
- Strategic Mindset
- Drive vision & purpose
- Business Insight
- Build networks
- Builds effective teams
KEY PERFORMANCE INDICATORS
- Year on year growth on the annual strategic goals to demonstrate scalability of the social enterprise
- Creation of partnerships and new wholesale revenues annually
- Reduction on all organisational expenditures aligned to ESG practices
- Customer satisfaction results on a quarterly basis
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Manager, Brand and Partnerships at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is a non-profit organization that supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers and roasters. Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between small holder producers and their customers.
Manager, Brand and Partnerships
PURPOSE OF THE JOB
This role will be responsible for playing a dual role in shaping and executing the overall brand strategy for SGR and its entities and overseeing the overall approach to brand partnerships across the national and international markets.
MAIN RESPONSIBILITIES
Brand Management
- Create and execute a comprehensive branding strategy that reflects the SGR’s mission, vision, and impact in the agriculture sector.
- Coordinate the development of annual and long-term brand plans, outlining strategic initiatives and campaigns to achieve brand objectives for SGR and its entities
- Oversee campaigns to increase SGR’s visibility and recognition within the coffee and development sectors.
- Maintain consistent messaging and visuals across all communication platforms and materials.
- Craft compelling stories, case studies, and visual content to highlight SGR’s achievements and impact in the coffee sector
- Lead in the development of an international brand marketing plan, including centrally-led brand partnership and sponsorship opportunities.
- Develop digital marketing and social media strategies for brand visibility.
- Align brand strategy with marketing, PR, and development teams.
Partnership Development and Management
- Drive the establishment of partnerships with the private sector players as well as other similar NGOs in different territories to leverage on synergies that will build SGRs brand in the market
- Build and maintain relationships with donors, corporations, agricultural institutions, and government agencies to support the SGR’s goals.
- Lead negotiations and finalize partnership agreements, ensuring that terms are mutually beneficial and aligned with the organizational objectives and processes
- Secure funding, technical expertise, and other resources through partnerships to enhance the SGR’s programs and sustainability.
- Lead the execution of the brand partnership roadmap and be the point person for negotiating centrally developed partnership campaigns in conjunction with key stakeholders and support the rollout of these integrations with local brand teams
- Leverage brand partnerships for sponsorships and investments
- Expand SGR’s brand presence in global markets and secure international partnerships.
Internal Collaboration
- Collaborate with program staff to align branding and partnership efforts with ongoing SGR programs and projects.
- Partner with the program and resource mobilization teams to craft proposals and presentations for potential donors and sponsors.
Advocacy and Campaigns
- Lead campaigns to raise awareness about critical coffee sector issues and promote the SGR’s mission.
- Work with journalists, bloggers, and influencers to amplify the SGR’s message.
- Serve as a spokesperson at conferences, agricultural forums, and public events to promote SGR’s initiatives.
Monitoring and Reporting
- Drive research to collect data on customer insights to identify and keep up with the current trends, consumer insights, and competitive landscape and ensure SGR utilizes the findings to inform brand strategy and plans
- Continuously analyze market trends and consumer feedback to make data-driven decisions for continuous brand growth
- Monitor the progress and impact of partnerships, ensuring mutual benefits and alignment with the NGO’s goals.
- Provide regular updates to leadership and donors on branding and partnership activities and outcomes
- Conduct competitive analysis to keep the brand ahead of trends.
Operational excellence
- Identify innovative ways to grow revenues, impact, and partnerships
- Work with internal teams to improve processes, with an eye toward improving customer experience
- Ensure internal stakeholders align with brand values and messaging.
- Manage and activate brand sponsorships for maximum visibility.
- Manage and optimize the budget for brand partnerships and marketing.
Perform any other duties that may be assigned
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- A Bachelor’s Degree in one of the following fields; Business Administration, Communications, Marketing or a related field
- A Master’s degree in any of the following fields: Business Administration, Communications, Marketing, or a related field will be an added advantage
- At least 6 years relevant experience, 2 of which should have been in a managerial role in a similar organisation or busy function
COMPETENCIES
Technical Competencies
- Exceptional strategic thinking and delivery
- Experience in leading negotiations and executing impactful brands
- Sound experience in programme and project management
- Strong stakeholder management skills
- Experience with project management tools and virtual meeting platforms
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Drives Results
- Collaborates
- Action Oriented
- Technology Savvy
- Strategic Mindset
- Drive vision & purpose
- Business Insight
- Build networks
- Builds effective teams
KEY PERFORMANCE INDICATORS
- Increase brand awareness annually, measured through social media engagement, website traffic, and survey results.
- Secure new strategic partnerships with the private sector, government, or other NGO annually to support the SGR’s mission and goals.
- Retain active partnerships year-over-year, ensuring continued collaboration and funding support.
- Achieve positive brand perception based on annual surveys and stakeholder feedback (beneficiaries, donors, and partners).
- Increase social media engagement through consistent content creation, community interaction, and campaign promotions.
- Ensure consistency in branding across all communication channels (social media, website, events, and printed materials).
- Achieve higher participation rate for branded events or campaigns aimed at raising awareness or building partnerships.
- Increase donor engagement through brand-driven campaigns, leading to more repeat donations or commitments.
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is a non-profit organization that supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers and roasters. Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between small holder producers and their customers.
Manager, Brand and Partnerships
PURPOSE OF THE JOB
This role will be responsible for playing a dual role in shaping and executing the overall brand strategy for SGR and its entities and overseeing the overall approach to brand partnerships across the national and international markets.
MAIN RESPONSIBILITIES
Brand Management
- Create and execute a comprehensive branding strategy that reflects the SGR’s mission, vision, and impact in the agriculture sector.
- Coordinate the development of annual and long-term brand plans, outlining strategic initiatives and campaigns to achieve brand objectives for SGR and its entities
- Oversee campaigns to increase SGR’s visibility and recognition within the coffee and development sectors.
- Maintain consistent messaging and visuals across all communication platforms and materials.
- Craft compelling stories, case studies, and visual content to highlight SGR’s achievements and impact in the coffee sector
- Lead in the development of an international brand marketing plan, including centrally-led brand partnership and sponsorship opportunities.
- Develop digital marketing and social media strategies for brand visibility.
- Align brand strategy with marketing, PR, and development teams.
Partnership Development and Management
- Drive the establishment of partnerships with the private sector players as well as other similar NGOs in different territories to leverage on synergies that will build SGRs brand in the market
- Build and maintain relationships with donors, corporations, agricultural institutions, and government agencies to support the SGR’s goals.
- Lead negotiations and finalize partnership agreements, ensuring that terms are mutually beneficial and aligned with the organizational objectives and processes
- Secure funding, technical expertise, and other resources through partnerships to enhance the SGR’s programs and sustainability.
- Lead the execution of the brand partnership roadmap and be the point person for negotiating centrally developed partnership campaigns in conjunction with key stakeholders and support the rollout of these integrations with local brand teams
- Leverage brand partnerships for sponsorships and investments
- Expand SGR’s brand presence in global markets and secure international partnerships.
Internal Collaboration
- Collaborate with program staff to align branding and partnership efforts with ongoing SGR programs and projects.
- Partner with the program and resource mobilization teams to craft proposals and presentations for potential donors and sponsors.
Advocacy and Campaigns
- Lead campaigns to raise awareness about critical coffee sector issues and promote the SGR’s mission.
- Work with journalists, bloggers, and influencers to amplify the SGR’s message.
- Serve as a spokesperson at conferences, agricultural forums, and public events to promote SGR’s initiatives.
Monitoring and Reporting
- Drive research to collect data on customer insights to identify and keep up with the current trends, consumer insights, and competitive landscape and ensure SGR utilizes the findings to inform brand strategy and plans
- Continuously analyze market trends and consumer feedback to make data-driven decisions for continuous brand growth
- Monitor the progress and impact of partnerships, ensuring mutual benefits and alignment with the NGO’s goals.
- Provide regular updates to leadership and donors on branding and partnership activities and outcomes
- Conduct competitive analysis to keep the brand ahead of trends.
Operational excellence
- Identify innovative ways to grow revenues, impact, and partnerships
- Work with internal teams to improve processes, with an eye toward improving customer experience
- Ensure internal stakeholders align with brand values and messaging.
- Manage and activate brand sponsorships for maximum visibility.
- Manage and optimize the budget for brand partnerships and marketing.
Perform any other duties that may be assigned
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- A Bachelor’s Degree in one of the following fields; Business Administration, Communications, Marketing or a related field
- A Master’s degree in any of the following fields: Business Administration, Communications, Marketing, or a related field will be an added advantage
- At least 6 years relevant experience, 2 of which should have been in a managerial role in a similar organisation or busy function
COMPETENCIES
Technical Competencies
- Exceptional strategic thinking and delivery
- Experience in leading negotiations and executing impactful brands
- Sound experience in programme and project management
- Strong stakeholder management skills
- Experience with project management tools and virtual meeting platforms
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Drives Results
- Collaborates
- Action Oriented
- Technology Savvy
- Strategic Mindset
- Drive vision & purpose
- Business Insight
- Build networks
- Builds effective teams
KEY PERFORMANCE INDICATORS
- Increase brand awareness annually, measured through social media engagement, website traffic, and survey results.
- Secure new strategic partnerships with the private sector, government, or other NGO annually to support the SGR’s mission and goals.
- Retain active partnerships year-over-year, ensuring continued collaboration and funding support.
- Achieve positive brand perception based on annual surveys and stakeholder feedback (beneficiaries, donors, and partners).
- Increase social media engagement through consistent content creation, community interaction, and campaign promotions.
- Ensure consistency in branding across all communication channels (social media, website, events, and printed materials).
- Achieve higher participation rate for branded events or campaigns aimed at raising awareness or building partnerships.
- Increase donor engagement through brand-driven campaigns, leading to more repeat donations or commitments.
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Manager, Research and Development at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is a non-profit organization that supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers and roasters. Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between small holder producers and their customers.
Manager, Research and Development
PURPOSE OF THE JOB
This role will be responsible for driving and implementing innovative research initiatives to inform program strategies and enhance organisational effectiveness, as well as collaborating with stakeholders to identify emerging trends and opportunities for growth.
MAIN RESPONSIBILITIES
Strategy Development
- Formulate and implement a comprehensive research and development strategy aligned with SGR’s mission and goals
- Lead in the implementation of sustainability goals and measuring the environmental impact of research initiatives
- Advocate for policy change based on research findings to influence sustainable agriculture practices
Technology Advancement
- Identify and evaluate emerging agricultural technologies and practices that can enhance sustainability and productivity
- Plan and execute field trials to test new agricultural practices and technologies, ensuring rigorous methodology and compliance with safety standards
- Carry out product development and testing with the latest technology and on the best practice research in enhancing various products and services offered at the institution
- Integrate the use of modern technology to inform research methodologies and carry out data analysis to provide data driven insights to management
Research Programs
- Oversee the design and execution of research programs, ensuring alignment with industry best practices and sustainability standards
- Analyse research data to draw meaningful conclusions and inform strategic decisions related to sustainable agriculture
- Collaborate with local farmers and community stakeholders to gather input and ensure that research initiatives address their needs
- Conduct market research to assess the feasibility and potential impact of new agricultural products and practices
- Implement quality control measures to ensure the integrity and accuracy of research outcomes
- Prepare and review detailed reports and presentations summarising research findings, progress, and recommendations for internal and external stakeholders
- Ensure all research activities comply with local agricultural regulations and ethical standards
Innovation and Product Development
- Lead the development of new products or the enhancement of existing ones by fostering innovation and creative problem-solving within the team
- Ensure that R&D initiatives align with market trends, customer needs, and the organisation’s strategic goals
- Collaborate with product development teams to create prototypes, run trials, and optimize products before commercialization
Financial Management and Resource Mobilisation
- Develop and manage the R&D budget, ensuring efficient allocation of resources and adherence to financial guidelines
- Manage all funds related to research and development initiatives to ensure all research activities undertaken relevant and cost saving strategies in place
- Lead fundraising efforts to secure grants and funding for R&D projects to ensure activities are covered and serve the enterprise
Risk Management
- Ensure that all R&D activities comply with relevant industry regulations, quality standards, and safety protocols
- Oversee the proper documentation of research activities, including patents, product certifications, and technical reports, to protect intellectual property and ensure regulatory compliance
Stakeholder Management
- Establish and maintain collaborations with universities, research institutions, NGOs, and agricultural stakeholders to enhance research initiatives
- In conjunction with the government agencies, private sector partners and donors, build and maintain relationships with the institutions for continuous support in the research and development efforts in the agricultural space
Leadership and Team Management
- Lead, mentor, and develop the R&D team, fostering a culture of innovation and continuous improvement and high performance
- Organise and conduct training sessions for staff and farmers on new practices, technologies, and sustainability initiatives
- Perform any other duties that may be assigned
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- At least 6 years’ relevant experience, 2 of which should have been in a managerial role in a similar organisation or busy function
- Holder of a Bachelor’s Degree in one of the following fields; Agronomy, Environmental Science, Agricultural Engineering, or equivalent qualifications from a recognized institutions
- A Master’s Degree in the above or related fields is an added advantage
- Excellent communication, facilitation, and interpersonal skills
- Strong analytical skills and proficiency in data analysis software
- Passion for sustainable agriculture and rural development
- Proficiency in English/Kinyarwanda/French is a plus
COMPETENCIES
Technical Competencies
- Agricultural Research Methodology
- Sustainable Agricultural Practices applicable in Rwanda and the region
- Data Analysis and Interpretation Skills
- Technical Writing and Communication Skills
- Project Management Skills.
Behavioural Competencies
- Cultivate Innovation
- Drives Results
- Collaborates
- Technology Savvy
- Strategic Mindset
- Business Insight
- Build networks
KEY PERFORMANCE INDICATORS
- Positive uptake on research tools and methodologies for testing and piloting programs
- Positive impact ratings on sustainability goals on quarterly basis
- New product testing trials using innovation and technology through modern research methods
- Sign up partnerships with research institutions annually to drive consistent quality in research materials from SGR
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Head, New Markets at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is an NGO focused on innovative coffee cultivation techniques for smallholder women coffee farmers in Rwanda. Our dual commitment involves providing groundbreaking training and amplifying the visibility of women throughout the coffee supply chain. Underpinning our efforts, Question Coffee, our social enterprise, was created as a platform to spotlight women coffee growers and their coffee.
Q COFFEE Ltd operates retail cafés in Gishushu & Kiyovu, Kigali, Rwanda. We proudly offer coffee products, coffee tours, and coffee beverages directly to our valued customers. It also houses a training space for farmers, baristas, and coffee professionals to enhance coffee quality from seed to sip.
Head, New Markets
PURPOSE OF THE JOB
This role is responsible for driving strategic social enterprise development initiatives aimed at exploring potential market expansion opportunities and partnerships for the Vocational Training Hub.
MAIN RESPONSIBILITIES
Strategic Development
- Lead initiatives for the development and implementation of new markets strategy for the Social Enterprise
- Develop a development framework for the Social Enterprise, which aligns with the regulations governing educational institutions in Rwanda
- Spearhead the market development initiatives for new social enterprise offerings, including the introduction of new curriculum, various modes of learning
- Develop strategies for introducing new products, services, or social enterprise models that reflect evolving customer needs and industry trends
Research and Development
- Analyze emerging market trends, customer needs, and competitor products to assess new opportunities and identify areas for product innovation for the social enterprise
- Lead feasibility studies for new products, including conducting market analysis, financial modeling, and determining resource requirements.
- Conduct thorough market research and analysis to identify new growth opportunities, assess market demand, competition, and economic viability.
- Engage with the supervisory authority for the approval regarding new opportunities for the expansion of the academy
Product Development and Market Innovation
- Continuously identify opportunities for new products or services aligned with market demand, the social enterprise’s values, and its mission
- Coordinate and oversee the product development process, from ideation and market research to product launch, ensuring new offerings meet the needs of target audiences
- Collaborate with the Product Development team (e.g., the Manager, Product Development and Quality Assurance) to ensure new products are high-quality, sustainable, and aligned with brand values
- Constantly drive innovation in both product offerings and market approaches while keeping the enterprise competitive and responsive to adapt to the changing market dynamics
Stakeholder Management
- Engage in strategic stakeholder engagement with students, prospective partners of the Vocational Academy, to increase opportunities for social enterprise expansion
- Build and maintain partnerships on behalf of the Social Enterprise, to implement successful development initiatives
- Work closely with internal teams (marketing, product development, and operations) and external stakeholders (partners, customers, and vendors) to drive new product offerings and ensure successful market entry
Performance Evaluation
- Lead feasibility studies to assess the potential for success in target markets, including competitive analysis, financial modeling, and resource requirements
- Analyze customer feedback, revenue data, and market trends to refine products and ensure long-term growth
- Establish performance metrics and KPIs for market expansion initiatives
- Stay updated on industry trends, to keep the Vocational Training Academy highly competitive
- Provide strategic guidance to the Executive Manager, Partnership and Franchise, and approving his/her recommendations for expansion opportunities for the social enterprise
Management Reporting
- Collaborate with the senior management in the review of periodic reports, to identify areas of risk for the social enterprise
- Periodically present progress update reports to the senior leadership of the Social Enterprise, to ensure data-driven decisions are made
- Assign tasks to staff under his/her supervision for the smooth running of the department
- Manage and evaluate the performance of staff under his/her supervision
- Perform any other related duties that may be assigned from time to time
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- Bachelors’ Degree in Business Administration, Marketing, or any other relevant field with at least 9 years’ experience, 5 of which should have been in a managerial role a similar organisation or busy function
- Master’s Degree in Business Administration, Marketing, or any other relevant field is an added advantage
- Professional certification in Marketing, Business Administration or a related field is an added advantage
- Experience in managing cross-functional teams and overseeing market entry initiatives from strategy development through execution
- Strong understanding of international business dynamics, including market research, legal/regulatory environments, and cultural considerations.
- Proven success in building and nurturing relationships with key partners, clients, and stakeholders in new markets.
COMPETENCIES
Technical Competencies
- Strategic Thinking
- Strong Knowledge in Business development and vocational training
- Strong Marketing and Negotiation Skills
- Stakeholder Engagement and Management
- Planning and Budgeting
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Drives Results
- Collaborates
- Action Oriented
- Technology Savvy
- Strategic Mindset
- Drive vision & purpose
- Business Insight
- Build networks
- Builds effective teams
KEY PERFORMANCE INDICATORS
- Digitalization of CRM system for customer tracking
- New market targets and successfully implemented customer segmentation reported annually
- Quarterly reports on successfully implemented product piloting programs in different markets
- Monthly and quarterly reports on product performance in different markets
- Turnaround time on implementation of product improvements
- Customer satisfaction ratings from all markets
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Manager, Human Resources and Administration (Social Enterprise) at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is an NGO focused on innovative coffee cultivation techniques for smallholder women coffee farmers in Rwanda. Our dual commitment involves providing groundbreaking training and amplifying the visibility of women throughout the coffee supply chain. Underpinning our efforts, Question Coffee, our social enterprise, was created as a platform to spotlight women coffee growers and their coffee.
Q COFFEE Ltd operates retail cafés in Gishushu & Kiyovu, Kigali, Rwanda. We proudly offer coffee products, coffee tours, and coffee beverages directly to our valued customers. It also houses a training space for farmers, baristas, and coffee professionals to enhance coffee quality from seed to sip.
Manager, Human Resources and Administration (Social Enterprise)
PURPOSE OF THE JOB
This role is responsible for overseeing and directing the Social Enterprise’s human resource’s function, ensuring it aligns with the organization’s mission, vision, values and social impact goals. The role is also responsible for promoting a culture of diversity equity and inclusion within the Social Enterprise and utilizing HR technology to streamline processes and enhance employee experiences.
MAIN RESPONSIBILITIES
Strategic HR Leadership
- Develop and implement HR strategies that are aligned with the social impact goals and values
- Develop, promote, and implement human resources practices, procedures and policies to aimed at building and promoting a culture of compliance within the social enterprise.
- Develop and oversee the implementation of talent development initiatives that are aligned to the strategic goals of the Social Enterprise
Diversity, Equity, and Inclusion (DEI) Leadership
- Lead efforts to create a workplace where all staff feel included and valued.
- Organize and deliver training programs on cultural competence and other DEI aspects.
- Regularly review policies to improve DEI across the organization.
Talent, Acquistion, Leadership and Development
- Manage recruitment, selection, and onboarding of staff to attract diverse talent.
- Develop and implement employee retention strategies.
- Oversee leadership development, succession planning, and talent pipeline.
- Identify training needs in collaboration with departmental heads and create learning and development programs to address skill gaps.
- Identify and utilize e-learning and virtual training platforms for cost effective and accessible learning
HR Technology and Innovation
- Implement and manage HR technology systems to streamline HR and other processes within the organisation.
- Recommend innovative digital tools for efficient human resources and performance management
- Utilize the HR data to inform decisions and improve employee engagement.
- Collaborate with the IT function to ensure that staff are trained on using HR technology effectively.
Performance Management and Development
- Develop, implement and train staff on the organization’s performance management system.
- Equip departmental managers with tools to provide constructive feedback and effectively participate in the performance management process.
Compensation and Benefits Strategy
- Carry out periodic job analysis and job evaluation to ensure job descriptions and job grades are aligned with the organization’s strategic objectives.
- Recommend strategic changes in relation to employee compensation and benefits, for purposes of alignment with market best practices
- Obtain and utilize compensation and benefits data to ensure pay equity and address any disparities.
Employee Engagement, Wellness and Relations
- Drive employee engagement initiatives and recognition programs to improve retention.
- Promote open communication and respect within the team.
- Address employee concerns through fair processes.
- Implement wellness, mental health, and work-life balance initiatives.
Compliance and Risk Management
- Ensure compliance with labor laws and organizational policies.
- Maintain secure and accurate employee records using HR technology.
- Ensure adherence to labor laws, social enterprisepolicies, and professional ethics.
Change management and culture
- Integrate our social mission into all HR practices.
- Lead efforts to make DEI a core part of our culture.
- Lead and drive change management initiatives to support various social enterprisetransformational objectives
Social Impact Reporting:
- Track and report on HR data such as staff turnover, absenteeism, and capacity utilization to ascertain HR’s contribution to the organization’s social impact.
- Prepare detailed HR reports required by donors and regulatory bodies, ensuring compliance with labor laws, grant requirements, and organizational policies.
- Provide HR-related budget reports to monitor expenses for recruitment, training, and staff welfare programs, ensuring alignment with funding guidelines.
Perform any other duties that may be assigned
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- Bachelors’ Degree in Human Resource Management, Business Administration, Public Administration, or any other relevant field with at least 6 years’ experience, 2 of which should have been in a managerial role a similar organisation or busy function
- Master’s Degree in Human Resource Management, Business Administration, Public Administration, or any other relevant field is an added advantage
- Professional certification or membership in Human Resources or a related field is an added advantage
COMPETENCIES
Technical Competencies
- Strategy development
- Human Relations Management and Welfare skills
- Performance management
- Employee Engagement and Retention Management
- Knowledge of HR technology
- Strong organizational and time-management abilities
- Problem-solving and conflict-resolution skills
- Strong ethical standards and professionalism
- High level of integrity and confidentiality
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Drives Results
- Collaborates
- Action Oriented
- Technology Savvy
- Strategic Mindset
- Drive vision & purpose
- Business Insight
- Build networks
- Builds effective teams
KEY PERFORMANCE INDICATORS
- Retain staff to ensure organizational stability and reduce turnover costs.
- Reduce the average time to fill open positions to ensure minimal disruption to operations.
- Achieve positive employee engagement score based on annual surveys.
- Ensure that women hold leadership roles and increase representation of underrepresented groups
- Achieve completion for annual performance appraisals within the set timeline.
- HR Cost per Employee: Maintain the HR cost per employee reasonably low while meeting strategic goals
- 100% compliance with labor laws, NGO policies, and donor-specific HR requirements through regular audits.
- Increase workforce productivity, measured through program delivery efficiency and employee output.
- Staff Well-Being Index: Improve the staff well-being index to satisfaction, measured through biannual surveys and health initiatives.
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Manager, Human Resources and Administration at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is a non-profit organization that supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers and roasters. Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between small holder producers and their customers.
Manager, Human Resources and Administration
PURPOSE OF THE JOB
The Manager, HR and Administration is responsible for coordinating the implementation of the HR strategies, managing the administration of the HR activities and Policies and procedures that align with SGR missions and Value. The role is also responsible for promoting a culture of diversity equity and inclusion within the SGR and utilizing HR technology to streamline processes and enhance employee experiences.
MAIN RESPONSIBILITIES
- Strategic HR Alignment and Workplace Culture Enhancement
- Develop and implement HR strategies that are aligned with the social impact goals and values
- Develop, promote, and implement human resources practices, procedures and policies to aimed at building and promoting a culture of compliance within the SGR.
- Develop and oversee the implementation of talent development initiatives that are aligned to the strategic goals of the SGR
- Work closely with senior management to ensure HR initiatives support the overall mission and values of SGR, fostering a positive and sustainable work environment
- Oversee the activities of HR officers to ensure alignment with strategic goals and provide guidance as needed
- Diversity, Equity, and Inclusion (DEI) Leadership
- Lead efforts to create a workplace where all staff feel included and valued.
- Organize and deliver training programs on cultural competence and other DEI aspects.
- Regularly review policies to improve DEI across the organization.
- Develop and implement initiatives that foster a diverse and inclusive work environment through targeted programs and policies
- Perform any other duties related to all HR functions as may be assigned from time to time
- Policy Development and Compliance Management
- Regularly review and update HR policies to ensure they reflect current best practices and comply with Rwandan labor laws
- Perform compliance audits to identify and address any gaps in policy adherence
- Generate and analyze HR data to provide insights and support informed decision-making by leadership
- Maintain secure and accurate employee records using HR technology.
- Ensure adherence to labor laws, social enterprise policies, and professional ethics.
- Talent, Acquisition, Leadership and Development
- Manage recruitment, selection, and onboarding of staff to attract diverse talent.
- Develop and implement employee retention strategies.
- Oversee leadership development, succession planning, and talent pipeline.
- Identify training needs in collaboration with departmental heads and create learning and development programs to address skill gaps.
- Identify and utilize e-learning and virtual training platforms for cost effective and accessible learning
- Develop an Employee Value Proposition for SGR that will attract local and international talent
- Oversee the recruitment process to ensure it is conducted efficiently and in line with organizational policies
- Supervise the onboarding process to ensure new employees are well-integrated and prepared for their roles
- Employee Development and Training Programs
- Coordinate annual training needs assessments and develop programs that enhance employee skills and support organizational goals
- Ensure that training sessions are effectively conducted and meet the identified needs
- HR Technology and Innovation
- Implement and manage HR technology systems to streamline HR and other processes within the organisation.
- Recommend innovative digital tools for efficient human resources and performance management
- Utilize the HR data to inform decisions and improve employee engagement.
- Collaborate with the IT function to ensure that staff are trained on using HR technology effectively.
- Performance Management and Appraisal Systems
- Develop and oversee performance management processes that encourage continuous improvement and accountability
- Ensure proper management of staff performance evaluations as per the organization’s performance management system
- Equip departmental managers with tools to provide constructive feedback and effectively participate in the performance management process.
- Compensation and Benefits Administration
- Analyze and adjust compensation and benefits packages to attract and retain talent
- Ensure accurate and timely processing of payroll and benefit
- Carry out periodic job analysis and job evaluation to ensure job descriptions and job grades are aligned with the organization’s strategic objectives.
- Recommend strategic changes in relation to employee compensation and benefits, for purposes of alignment with market best practices
- Obtain and utilize compensation and benefits data to ensure pay equity and address any disparities.
- EmployeeRecords Management and Data Protection
- Ensure that all employee records are securely stored and managed in compliance with data protection laws
- Oversee the work of HR officers to ensure records are kept up-to-date and confidential
- Employee Engagement, Wellness and Relations
- Drive employee engagement initiatives and recognition programs to improve retention.
- Promote open communication and respect within the team.
- Address employee concerns through fair processes.
- Implement wellness, mental health, and work-life balance initiatives.
- Change management and culture
- Integrate our social mission into all HR practices.
- Lead efforts to make DEI a core part of our culture.
- Lead and drive change management initiatives to support various social enterprise transformational objectives
- Social Impact Reporting:
- Track and report on HR data such as staff turnover, absenteeism, and capacity utilization to ascertain HR’s contribution to the organization’s social impact.
- Prepare detailed HR reports required by donors and regulatory bodies, ensuring compliance with labor laws, grant requirements, and organizational policies.
- Provide HR-related budget reports to monitor expenses for recruitment, training, and staff welfare programs, ensuring alignment with funding guidelines.
- General HR Supervision and Support
- Guide and support HR officers in their daily activities, ensuring alignment with organizational goals
- Be flexible and ready to take on additional HR-related tasks as needed to support the department and organization
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- Bachelor’s’ Degree in Human Resource Management, Business Administration, Public Administration With at least 3 year relevant experience in a similar organization or busy function
- Master’s Degree in Human Resource Management, Business Administration, Public Administration, or any other relevant field is an added advantage
- Relevant professional qualification/ certification would be an added advantage
COMPETENCIES
Technical Competencies
- Strong knowledge of HR technology
- Performance evaluation skills
- Talent and skills detection
- Career development and Coaching Skills
- Employee engagement skills and Retention Management
- Strategic development and HR management
- Performance management systems and employee welfare initiatives
- Proficiency in HR technology tools and systems for streamlined operations
- Strong organizational and time-management abilities
- Problem-solving and conflict-resolution skills
- Strong ethical standards and professionalism
- High level of integrity and confidentiality
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Nimble Learning
- Build networks
- Builds effective teams
- Strong staff focus with a solutions-oriented mindset
- Innovation-driven, with a focus on continuous improvement
- Results-oriented, with a proven track record of achieving goals
- Collaborative and effective team-building skills
- Strategic thinker with the ability to drive organizational change and growth
- Technology-savvy, with an aptitude for adopting new tools to enhance HR functions
KEY PERFORMANCE INDICATORS
- Employee satisfaction regarding workplace culture
- 100% compliance with updated HR policies and Rwandan labor laws
- Employees participating in training programs annually
- Notable improvement in employee performance post-training
- Conduct reviews bi-annually
- 100% accuracy and confidentiality in employee records and compliance with data protection regulation
- Retain staff to ensure organizational stability and reduce turnover costs.
- Reduce the average time to fill open positions to ensure minimal disruption to operations.
- Achieve positive employee engagement score based on annual surveys.
- Achieve completion for annual performance appraisals within the set timeline.
- HR Cost per Employee: Maintain the HR cost per employee reasonably low while meeting strategic goals
- 100% compliance with labor laws, NGO policies, and donor-specific HR requirements through regular audits.
- Increase workforce productivity, measured through program delivery efficiency and employee output.
- Staff Well-Being Index: Improve the staff well-being index to satisfaction, measured through biannual surveys and health initiatives.
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they
meet the required qualifications and competencies, and detailed CV to
[email protected], not later than 23rd December 2024 at 17:00 Kigali
time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Executive Manager, Social Enterprise at Sustainable Growers Rwanda: (Deadline 23 December 2024)
JOB DESCRIPTION
Sustainable Growers Rwanda (SGR) is an NGO focused on innovative coffee cultivation techniques for smallholder women coffee farmers in Rwanda. Our dual commitment involves providing groundbreaking training and amplifying the visibility of women throughout the coffee supply chain. Underpinning our efforts, Question Coffee, our social enterprise, was created as a platform to spotlight women coffee growers and their coffee.
Q COFFEE Ltd operates retail cafés in Gishushu & Kiyovu, Kigali, Rwanda. We proudly offer coffee products, coffee tours, and coffee beverages directly to our valued customers. It also houses a training space for farmers, baristas, and coffee professionals to enhance coffee quality from seed to sip.
Executive Manager, Social Enterprise
PURPOSE OF THE JOB
This role will be responsible for driving and building a social enterprise that is geared towards ensuring sustainability in coffee, tea, culinary and hospitality management and oversee the provision of training opportunities to clients and customers alike
MAIN RESPONSIBILITIES
Strategic Planning
- Spearhead the development of the annual strategic revenue plans to achieve monthly, quarterly and annual goals tied to the overall strategic vision of the Social Enterprise
- Design a successful model that will drive the scalability of the operations in the Social Enterprise to ensure continuity in the market
- Provide regular updates to the CEO on the social enterprise’s performance, financial status, strategic direction, brand visibility and other key matters
- Guide the development of policies on international developments to support teams in understanding the trade regulations and trends
Strategic Development
- Design the national expansion and complete the strategic planning process for the program expansion into new markets for the social enterprise
- Recommend strategic improvements to the existing wholesale program to incorporate trending customer needs to attract and retain customers
- Develop short- and long-term social enterprise plans including identifying new key accounts for the different teams to pursue in bringing revenues
- Develop partnerships and promote wholesale revenues by creating a schedule to visit clients ad attending events to speak about the SGR Social Enterprise
- Initiate development strategies to explore expansion and opportunities for the social enterprise
Revenues Growth
- Leading, managing, and holding the revenues team accountable for increasing revenues
- Act as a conduit between revenue and all other integrated departments for wholesale operations
- Follow revenues trends of existing accounts and monitor pricing levels
- Find opportunities to improve the wholesale program and add value to all wholesale accounts
- Monitor the revenues trends of existing accounts and monitor pricing levels to ensure competitive pricing and an advantage in the market
- Work to improve account performance and revenues through coffee education, trainings, cupping’s, demos and promotions
Organisational Budget Planning
- Spearhead the development of operation systems that are able to interact with the farmers and customers in real time to guide on sustainable practices and ensure adherence to relevant policies
- Approve all budget requests to ensure financial transparency and accountability
- Work closely with the Finance Manager or finance team to develop and manage the organisation’s budget, financial forecasts, and performance metrics, to ensure the social enterprise remains financially healthy by maintaining cash flow, reducing costs, and optimizing profitability
Technology utilisation
- Utilise modern ERP and CRM systems to streamline operations to continuously enhance customer engagement and track performance
- In conjunction with the R&D, product development teams, lead innovation efforts while monitoring current market trends to develop products that provide an edge to customers in the market
- Develop and maintain an up-to date CRM system to provide real-time customer feedback to ensure continuous improvement on products and services provided
Stakeholder Management
- Effectively communicate the vision of the Board to the management of Question Coffee Social Enterprise, to ensure alignment between the strategic objectives and the operations
- Build and maintain good stakeholder relationships to continuously improve service delivery and customer experience
- Explore collaboration opportunities with other industry players, to improve brand visibility
- Identify opportunities for strategic expansion, new market penetration, and strategic partnerships
- Ensure compliance with industry regulations, local and international laws, and corporate policies
Leadership and Team Development
- Lead the functions in the development of various priorities and initiatives that will drive key activities and projects to achieve efficiency and sustainability in the operations at the Social Enterprise
- Lead the teams to map out the design, practical approaches and strategies to identify key clients both locally and internationally to build strategic relationships and drive revenue targets
- Promote diversity and inclusion in hiring, training, and partnerships to build a supportive work culture
Management Reporting
- Prepare management reports on risks identified such as forex fluctuations, product sourcing and provide mitigation measures for management decision making
- Review and approve financial reports, ensuring compliance with all financial regulations and internal policies.
- Perform any other duties that may be assigned
REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic and Professional Qualifications
- Master’s’ Degree in Business Administration, Management or a related field, with at least 12 years’ relevant experience, 6 of which should have been in a senior managerial role in a similar organisation or busy function, with a proven track record of managing business operations and driving growth.
- Bachelor’s Degree in Business Administration, Management or a related field is required
- Professional certification in Business, or a related field is required
- Prior experience in hospitality industry
- Experience in leading teams across multiple departments and managing large-scale business operations.
- Deep understanding of financial management, including budgeting, forecasting, and profit & loss responsibility.
- Strong knowledge of industry-specific challenges, trends, and market dynamics.
COMPETENCIES
Technical Competencies
- Strategy Development
- Stakeholder Management
- Leadership Skills
- Strategic Thinking
- Business Intelligence
Behavioral Competencies
- Customer Focus
- Cultivate Innovation
- Drives Results
- Collaborates
- Action Oriented
- Technology Savvy
- Strategic Mindset
- Drive vision & purpose
- Business Insight
- Build networks
- Builds effective teams
KEY PERFORMANCE INDICATORS
- Year on year growth on the annual strategic goals to demonstrate scalability of the social enterprise
- Creation of partnerships and new wholesale revenues annually
- Reduction on all organisational expenditures aligned to ESG practices
- Customer satisfaction results on a quarterly basis
Submission of Applications
Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to [email protected], not later than 23rd December 2024 at 17:00 Kigali time.
Done at Kigali, on 9th December 2024.
Christine Condo
Executive Director
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: [email protected] and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
