8 Positions at BK TECHOUSE: (Deadline 17 May 2021)

Purpose of the Job

The over role of Senior Mobile App developer is to contribute across the technology stack, covering the end-to-end development of hybrid and native mobile applications as well as using the DevOps tooling.

Purpose of the Job

The position of Lead IT Support and System Integration consist of administering, maintaining, and operating essential business applications and underly infrastructure (servers, hardware, networking, database storage, and operating systems), user hardware (desktops/laptops/tablets), client applications (offices 365 suite, productivity software, tools etc.), and security management. He/She will also be the technical mind behind internal and external systems integration that supports critical business needs.

Main Responsibilities

• The Lead IT System Support & Integration will be in charge of:

• IT System Support:
  • Day-to-day technology operations and support of internal applications, SaaS applications, data center/cloud infrastructure, and network in a 24×7 environment;
  • Ensure timely installation and upgrade of systems configurations including Operating Systems, Applications updates, Networking Devices, Security Patches and other packages related to the technology environment;
  • Responsible for conducting regular compliancy system audits including network and data security to identify potential vulnerabilities and create mitigation plans that ensures business integrity, continuity, and protection of customer information;
  • Manages hardware and software licenses, liaise with vendors to plan the budget, and shares recommendations with the Line Manager to control and improve financial performance;
  • Participates directly in pre-production User Acceptance Test (UAT) of new products, applications, or services and share feedback proactively to minimize customer impacts;
  • Actively manages Production Incidents, perform and document Root Cause Analysis (RCA), and carry out Problem Management in order to permanently fix and prevent persistent or recurring issues;
  • Performs or delegates regular systems backups including configuration and data. Implement sustainable data protection, disaster recovery, and failover procedures;
  • Oversees and gates deployment windows for minor and major system changes including new releases, system patches/upgrades, and migration activities;
  • Ensures compliance of Internal, Partners, Government, and International regulations, policies, and standards;
  • Manages, reports, and escalates risks (Team, System Performance, Operation Plans) to Line Managers as per agreed SLAs and advises them on strategies, procedures, tools, and budgets that improves overall productivity and efficiency.

Systems Integration

• • Defines and implements systems and data integration strategies to meet business needs;
  • Optimizes integration operations to drive efficiency and minimize service interruptions;
  • Dashboards and Reports on integration progress and system healthy checks.

Customer Support & Clientele Services

• • Responsible for the management, oversight, and prioritization of the IT Help Desk;
  • Become products expert and lead process improvements and workflow optimization;
  • Handles escalated customer inquiries and drive issue resolution;
  • Solicits customers feedback, triage, and implement measures to address key areas;
  • Drives customer satisfaction and maintain service KPIs.

Internal Policies

• Develops, manage and enforce functional policies, procedures and quality assurances best practices;
• Participates in IT financial planning with Director of Operations.

Key Performance Areas

• • Improve System High Availability/Uptime
  • Meet compliance SLA targets
  • Reduce Mean Time to Detection (MTTD)
  • Reduce Mean Time to Resolution (MTTR)
  • Prevent Major Security Vulnerabilities

Customer Support & Clientele Services

• • Implement the Support Matrix
  • Reduce Number of support tickets, root cause analysis, prevention
  • Improve Customer Satisfaction
  • Improve Net Promoter Scope (NPS)
  • Increase 2nd Response Time & Contact resolution rate

Boost Call/Request/Ticket quality

Working Relationship

• Technical Team
• Marketing & Sales Team
• Customer Support Team

Profession knowledge

• Experience with Relational and NoSQL Database operations
• Proficient in at least one programming language (Perl, R, Java, or C++)
• Experience with client scripting, server scripting, and automation tools
• Working knowledge of Cloud and Hardware Virtualization – AWS, VMware, or equivalent
• Background in SaaS/Software industry is preferred
• Good understanding of how applications development and business organizations use IT Infrastructure
• Understanding of ITIL and Service Management/Operations required
• Operations reporting experience relatives to OLA and /or SLA desired
• Practical knowledge of implementing effective Help Desks and IT Operations best practices, including security, storage, data protection and disaster recovery protocols
• Prior Vendor Management experience is of value

Experience

• 5+ years experience in IT Operations Management
• 3+ years in managing Help Desk Operations

Education & Professional certifications

• Bachelor’s Degree in Computer Science or Information Technology
• System Administration and IT Certifications in Linux, Microsoft or other network related fields is a plus

How to apply

Submit your CV to bktechouse@bk.rw by 17 May 2021

CLICK HERE TO READ MORE AND APPLY

Purpose of the Job

The position of Internal audit & compliance Managerconsists of:

• Evaluate overall company activities and give assurance of adequate control measures within functional departments;
• Providing organizations with guidance on financial accuracy, internal controls and regulatory compliance. He examines and improves operating practices, and financial and risk management processes of the organization.

Main Responsibilities

• Identify and reduce all business and financial risks through effective implementation and monitoring of controls;
• Develop, implement and maintain internal audit policies and procedures in accordance with local and internal best practice;
• Compile and implement the annual internal Audit plan;
• Provide consulting and advisory services, beyond internal auditing assurance services, to assist management in meeting its objectives; and, maintain a quality assurance program by which the function assures the operation of internal auditing activities;
• Liaise with the external auditors as appropriate, for the purpose of providing optimal audit coverage;
• Carry out special audits and investigations as may be required by the Board of Directors and/ or Management in case fraudulent activity is suspected;
• Follow up on the implementation of different reporting Standards and various procedures, laws, rules, regulations, external audit or donor recommendations;
• Follow up on the implementation of internal audit recommendations and continuous monitoring of the control environment;
• Manage resources and audit assignments;
• Maintain open communication with management and Board of Directors;
• Document process and prepare audit findings memorandum;
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
• Ensure complete, accurate and timely audit information is reported to Board and/ or Management

Key Performance Areas

• Thorough understanding of International Financial Reporting Standards and various procedures, laws, rules and regulations;
• Ability to implement performance management systems, giving candid performance feedback, rewarding desirable behaviors and providing support to professional development efforts linked to strategic objectives;
• Proficiency in computer applications such as word processing, data base, spread sheets, accounting packages, email, internet and the workflow process;
• Ability to maintain high standards of integrity; establish straightforward, productive relationships; treating individuals with fairness and respect;
• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications;
• Risk management and audit processes, General fraud prevention strategies, Problem solving and analysis;
• Analytical thinker with strong conceptual and problem-solving skills;
• Meticulous attention to detail with the ability to multi-task;
• Excellent documentation, community and IT skills;
• Ability to manipulate large amounts of data and to compile detailed reports

Purpose of the Job

The position of Operations and Business Development Director consists of developing strategic direction, roadmap, planning, and execution of all activities associated with IT Operation and Business Development. She/He will be the mind and vision behind IT systems support & integration, data engineering & analytics. She/he is also in charge of Business Development activities including Market & Sales of BKTechouse products and managing customer support & clientele services.

Key Performance Areas

• Business Performance, Marketing & Sales
  • Ensure Business Growth
  • E Increase product portfolio awareness
  • EIncrease Customer Retention/Reduce churn
  • E Cost-effective lead generation
  • E Increase Marketing Return on Investment (ROI)
  • E Improve Sales Revenue
  • E Ensure Compliance to service delivery policy and procedure

IT Support & Systems Integration

• • Improve System High Availability/Uptime
  • Meet compliance SLA targets
  • Reduce Mean Time to Detection (MTTD)
  • Reduce Mean Time to Resolution (MTTR)
  • Prevent Major Security Vulnerabilities

Data Engineering and Analytics

• • Align Operations Metrics with the business strategy
  • Provide real-time Customer 360 views – sales, market segments, trends, etc.
  • Improve Big Data Capabilities
  • Implement Machine Learning and Predictive Analytics models

Customer Support & Clientele Services

• Develop and implement of the Support Matrix
• Reduce Number of support tickets, root cause analysis, prevention
• Improve Customer Satisfaction
• Improve Net Promoter Scope (NPS)
• Increase First Response Time & Contact resolution rate
• Boost Call/Request/Ticket quality

Working Relationship

• Internal: Director of Software Development
• External: Internal Control and & Compliance Team

Profession knowledge

• Good with numbers and financial planning
• Good understanding of the IT Business Industry
• Outstanding communication and negotiation skills
• Knowledge of data analytics and reporting
• Knowledge of data protection operations and legislation (e.g. GDPR)
• Experience with systems architecture, implementation, and platform integrations
• Experience with relational and NoSQL Databases operations
• Experience with Big Data, AI and ML knowledge preferred
• Experience with at least one programming language (i.e. Python, R, Java, or C++)
• Experience developing new products go-to-market strategies and launch plans
• Experience developing formal partnerships, contract negotiations, and co-marketing agreements
• Understanding of how application development and business organizations use IT Infrastructure
• Background in SaaS/Software industry is preferred
• Analytical problem solving, troubleshooting, and issues triage skills
• Understanding of ITIL and service management / operations required
• Operational reporting experiences relative to OLAs and/or SLAs desired
• Prior vendor management experiences of value
• Ability to delivery marketing plans that ties to increased business revenue

Experience

• 3 – 5+ years of building and managing teams and passion for mentoring and developing people
• 3 – 5+ years of experience in IT Operations Management
• 3+ years of experience in Technology Products Marketing & Sales
• 3+ years in managing Help Desk Operations
• 2+ years of Data Engineering and Analytics

Education & Professional certifications

• Bachelor or Master’s Degree in Computer Science or Software Engineering
• MBA will be of added value;

How to apply

Submit your CV to bktechouse@bk.rw by 17 May 2021

CLICK HERE TO READ MORE AND APPLY

Purpose of the Job

The position of Lead DevOps and IT Infrastructure is a versatile position, which requires knowledge of writing full stack code, working with build and data pipeline, managing infrastructure and code deployments. The ideal candidate must be able to collaborate with software, infrastructure, and quality engineers and operations teams to develop solution that will drive efficiencies in delivering solutions to the end customer. She/He will be responsible to implement Continue Integration/Continuous Delivery (CI/CD) tools, processes, and best practices that bridges the gap between development and operations teams.

Main Responsibilities

• Lead DevOps & IT Infrastructure responsibilities include:
• • Creates new designs, architectures standards, repeatable processes, and methods for delivering software faster, better, and cheaper; and managing Infrastructure Operations better to provide excellent customer experience
  • Selects, implements, and tests emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, infrastructure provisioning, and test automation
  • Builds and supports infrastructure used by development, test, and operations teams
  • Drives efficiencies in the code build & deployment pipeline to improve the availability, scalability, performance, and security
  • Gathers and aggregates logs, data, and metrics to improve the quality of services
  • Creates, manages, and uses dashboard for continuous monitoring, alerting and health check of applications and the underlying infrastructure
  • Contributes to future improvement of software and infrastructure delivery and operation processes e.g., data pipelines, data warehouses, artificial intelligence, machine learning, and use of microservices with containerization
  • Leads and guides the team with clear DevOps strategy, implementation, and best practices
  • Provides team training, mentoring, document processes, and method of procedures
  • Develops and maintains essential working relationships with key internal and external cross-functional stakeholders and leaders to achieve results

Internal Policies

• Develop, manage, and enforce functional policies, procedures, and quality best practices
• Participate in Financial & Project Planning. Prepare, manage, and monitor DevOps and IT infrastructure budget

Purpose of the Job

The over role of Full stack Web App. developer is to contribute across the technology stack, covering the end-to-end development of web and native applications as well as improving the DevOps tooling.

Main Responsibilities

• Shaping and implementing technology / business solutions to contribute to client organization’s competitive differentiation
• Uses Agile engineering practices and various software development technologies to rapidly develop creative and efficient solutions that enhance client organization’s technology stack
• Collaborates with other team members to implement user stories, write tests, and continuously deliver new / improved product functionality
• Communicates with internal IT teams to resolve technical dependencies during implementation
• Builds client organization’s brand in the technology community

Purpose of the Job

• Understanding the business case and defining project scope and boundaries,
• Gathering, analyzing and eliciting the project requirements,
• Document project requirements and technical specifications;
• Translating requirements to the DevTeam;
• Performing acceptance testing.