9 Job Positions at Muganga SACCO: (Deadline 18 August 2022)

9 Job Positions at Muganga SACCO: (Deadline 18 August 2022)

2 Job Positions of Cashier/ Teller at Muganga SACCO: (Deadline 18 August 2022)

RECRUITMENT NOTICE Nº 006/08/2022

MUGANGA SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members’ socio-economic conditions and promote access to finance.

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Cashier/Teller on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Cashier/ Teller

Number of needed staff: Two

Employment period: Open-ended period (Full-time)

Working place: Muganga SACCO Main Branch

JOB PURPOSE STATEMENT

Reporting to Chief Cashier, Teller position exists for performing the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

KEY RESPONSIBILITIES

Providing guidance, support and transactional services to customers;
Cash and sorting checks;
Accepting payments from new and existing customers;
Counting and disbursing cash for deposits and withdrawals;
Making deposits and withdrawals;
Filing deposit and credit slips and other paperwork;
Maintaining several accounts records (e.g. journal,);
Maintaining a thorough record of the transactions held daily in the bank, from a check being cashed to a loan being taken out;
Managing correspondence and balance accounts;
Balance cash drawer in accordance with Muganga SACCO procedures and regulations including periodic batching of cashed checks;
Assist in ordering, receiving, verifying, and distributing cash;
Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line;
Providing additional products including Cashier’s Checks, Personal Money Orders;
Maintains the highest level of confidentiality with all information obtained;
Promotes the Muganga SACCO’s products and services;
Represent the Muganga SACCO in a manner that maintains and expands positive relations with all customers, potential customers and co-workers;
Maintaining detailed records on the transactions executed daily;

KEY MEASURABLE GOALS

Compliance with Muganga SACCO policies, procedures and regulations;
Detailed records on the transactions executed daily;
Payments reports;
File of deposit and credit slips and other paperwork.

SKILLS & COMPETENCIES

Outstanding interpersonal and communication skills;
Outstanding attention to detail and high levels of thoroughness;
Strong math skills: Ability of adding, subtracting, multiplying and dividing in a timely manner; ability of counting and managing large amounts of money; and capacity of preparing daily balance;
Familiar with retail banking regulations and teller roles and responsibilities relating to each;
Very proficient in computers, smartphones, tablets and their operating systems, software and other technologies;
High levels of honesty, discretion and integrity, being trustworthy enough to manage sensitive/confidential information;
Exceptionally resourceful with an extensive knowledge of standard office practices, procedures and equipment.

REQUIREMENTS

Bachelor’s degree in accounting, business administration or in finance;
At least 1 year of experience as Cashier, Receptionist or Customer Care Officer. Having experience in financial sector is advantage;
To be between 25 and 35 years’ old.

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of Silverback Mall, latest 26/08/2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 12/08/2022

Muganga SACCO Management

 

 

Interbank Transactions Senior Officer at Muganga SACCO: (Deadline 18 August 2022)

RECRUITMENT NOTICE Nº 008/08/2022

MUGANGA SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members’ socio-economic conditions and promote access to finance.

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Interbank Transactions Senior Officer on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Interbank Transactions Senior Officer

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Head Office 

JOB PURPOSE STATEMENT

Reporting to Central Operations Manager, Interbank Transactions officer position exist to manage and control all Internal Inwards and Outwards transfers, in line with financial sector best practices, payment system requirements and any other statutory requirements as required by the Regulator.

KEY RESPONSIBILITIES

• Manage and supervise the interbank transactions;
• Process all payments and settlements transactions within preset standardized turnaround times and ensure SLAs are complied with;
• Processing outwards and inwards payments;
• Handling, processing different types of direct debits;
• Ensure that all transaction processing is in compliance with regulatory and Muganga SACCO’s policies and procedures with prompt intervention to resolve problems/concerns;
• Act as a payment/transaction authorizer, where necessary;
• Ensure that the operational risk is effectively managed and addressed in all aspects of the Payments and Settlements function;
• Develop, improve and maintain, policies and procedures and user manuals for the Interbank transactions management;
• Manage maintenance of transaction records and documents and create an archival system for easy retrieval;

• Provide technical support and advice in interbank electronic payment to senior management, other stakeholders to help drive new business solutions.

KEY MEASURABLE GOALS

• Number interbank transactions;
• Revenue generated;
• Transaction records and documents well filled.

SKILLS & COMPETENCIES

• Strong knowledge of banking operations processes including Payments system;
• Knowledge of Electronic Banking Regulations;
• Risk management and prevention;
• Aware of payment and systems and new innovations;
• Good Ms. Office product skills.

REQUIREMENTS

• Bachelor’s degree in accounting, business administration, finance or related field;
• At least 5 years in financial Institution with 3 years’ predominant experience of Payments system or transactions processing;
• To be between 25 and 40 years’ old.

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of Silverback Mall, latest 26/08/2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 12/08/2022

Muganga SACCO Management

 

 

5 Job Positions of Customer Relationship Officer at Muganga SACCO: (Deadline 18 August 2022)

RECRUITMENT NOTICE Nº 008/08/2022

MUGANGA SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members’ socio-economic conditions and promote access to finance.

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Customer Relationship Officer on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Customer Relationship Officer

Number of needed staff: Five

Employment period: Open-ended period (Full-time)

Working place: Rusizi, Rubavu, Musanze, Gakenke and Huye districts 

JOB PURPOSE STATEMENT

Reporting to Customer Relations Manager, the Customer Relationship Officer is responsible for mobilizing new members, deposits and credits as well as deepening Muganga SACCO’ relationships with the existing members by offering them other financial products and information needed.

KEY RESPONSIBILITIES

•     Generate new customer leads through various channels;
•     Proactively identify sales prospects and conduct business development activities;
•     Follow up on new leads and referrals to generate business;
•     Achieving the monthly sales targets, Cross sell assets and fee products;
•     Follow the various internal guidelines and procedures of the bank;
•     Ensure customer satisfaction through regular engagement;
•     Resolve customer queries/issues and facilitate customer service;
•   Maintain periodic status reports, including daily activity report and calls/follow-ups made.

KEY MEASURABLE GOALS

• Number of new members;
• Increase percentage of deposits and loan portfolio;
• Percentage of members’ satisfaction;
• Level of members’ communication in terms of Muganga SACCO products.

SKILLS & COMPETENCIES

• Excellent interpersonal and communication skills;
• Proficient in all Microsoft applications;
• Superior product knowledge;
• A team player with leadership skills;
• Maintain a positive attitude focused on member satisfaction.

REQUIREMENTS

• Bachelor’s degree in Administration, Marketing, Business administration or a related field.;
• At least 2 years of experience as customer care or related position. Having an experience in financial institution (BANK, MFI or SACCO) is an advantage;
• Mention the working place (district) as indicated in the Recruitment Details. Applicants must be residing in the district they applied for;
• To be between 25 and 35 years’ old.

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of the Silverback Mall, latest 26/08/2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 12/08/2022

Muganga SACCO Management

 

Chief Cashier/ Head Teller at Muganga SACCO: (Deadline 18 August 2022)

RECRUITMENT NOTICE Nº 007/08/2022

MUGANGA SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members’ socio-economic conditions and promote access to finance.

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Chief Cashier/ Head Teller on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Chief Cashier/ Head Teller

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Muganga SACCO’s Main Branch

JOB PURPOSE STATEMENT

Under supervision of the Branch Manager, the Chief cashier in Muganga SACCO supervises the team of cashiers, and also handles daily cash and check transactions. It is his or her responsibility to scrutinize and approve transactions involving a large amount of money. As member of Branch Credit Committee, the jobholder has to be extra vigilant and avoid check frauds, demand draft fraud, fraudulent loans, fraudulent loan application, forged documents, identity theft or impersonation, and all other types of banking frauds.

KEY RESPONSIBILITIES

• Overseeing daily transactions, performing cash reconciliations, and handling account receivables, account payable or other accounting duties as per the Muganga SACCO’s policies;
• Greeting customers and responding to their concerns after understanding their issues;
• Providing assistance and required guidance to the team as well as customers;
• Managing customer transactions by handling both card and cash payments;
• Handling front-end activities;
• Performing Muganga SACCO’s deposits and withdrawals according to Muganga SACCO’s procedures;
• Ensuring that the cashier team is following accounting principles, safety procedures, and customer service standard;
• Conducting training for the team on Muganga SACCO’s policies and other related matters;
• Maintaining a positive work environment, and rating performance of the team;
• Checking cash in the vault, and balancing cash register at the end of shift;
• Generating accurate and concise till reports for each register;
• Supervising credit, debit or other forms of payments done during the day;
• Reviewing cash accounts on a daily basis;
• Informing the prospective clients about the Muganga SACCO’s products and services;
• Listing all the promotional offers, and conveying them to the Muganga SACCO’s customers;
• Managing exchanges and returns by following appropriate Muganga SACCO’s procedures;
• Overseeing daily transactions, and maintaining an overall report on weekly as well as monthly basis;
• Performing analysis of the various Muganga SACCO’s products and services to decide which of them need to be refined, and which offers should be discontinued;
• Planning training for the team, and providing support;
• Identifying and conveying the accounting issues in the management team.

KEY MEASURABLE GOALS

• Minimum errors in the analysis and interpretation of financial information;
• Have current knowledge on key issues related to credits;
• Formulation of concrete recommendations for the amendment of procedures and policies
• Accounts records maintained (e.g. journal, ledger and balance sheet);
• Bank reconciliations.

SKILLS & COMPETENCIES

• Computer skills;
• Solid accounting and math’s skills;
• Leadership, supervisory and teamwork skills;
• Customer service and interpersonal skills;
• Attention to detail and ability to multitask;
• In-depth knowledge of various products;
• Ability to spot shoplifters and scan entrance and exit doors;
• Interpersonal skills.

REQUIREMENTS

• Bachelor’s degree in accounting, business administration, finance, or in a similar field;
• At least 2 year of experience as Head teller or at least 3 years of experience as Cashier acquired in a financial institution (BANK, MFI or SACCO);
• To be between 25 and 35 years’ old.

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of Silverback Mall, latest 26/08/2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 12/08/2022

Muganga SACCO Management