IT Officer at BBOXX Capital Rwanda: (Deadline 21 November 2021)

IT Officer at BBOXX Capital Rwanda: (Deadline 21 November 2021)

We are hiring

IT Officer

Bboxx Capital Rwanda Ltd is a next generation utility, powering growth and transforming lives in developing countries. We are positively impacting customers’ quality of life through provision of affordable, clean energy solutions. Today, we offer pay-as-you-go solar power. Our aim is to expand rapidly to provide other vital utility services, such as cooking, internet access, and water. We are constantly searching and realising innovative solutions to provide the best value services to our customers. To date Bboxx has installed more than 80,000 systems in Rwanda and provided around 500,000 people with access to energy. We are the leading global off-grid solar company, and are fully vertically integrated, controlling every part of our customer experience. To know more please visit www.bboxx.co.rw

We invite you to join us on this journey to electrify the off-grid world!

 An exciting journey for a skilled, innovative, and self-motivated IT Officer, keen to get involved in a unique off grid challenge and advance his/her careers – with the need to effectively respond to different IT related needs within Bboxx capital Rwanda Ltd, we will provide many ways for the right candidate to achieve her/his career ambitions.

Main responsibilities

Responsible for the smooth functioning of Internet security, IT hardware, and software

used by the company. Provide support to users of Bboxx systems to troubleshoot and escalate issues to the Group support team where necessary.

Key Responsibilities

 Hardware

• Prepare and provide detailed specifications of IT devices as per role requirement
• Maintain asset register for hardware and make sure that replacements are made in line with replacement plan
• Ensure all IT hardware is properly maintained and repaired where necessary
• Ensure that new joiners receive IT equipment as specified by the IT specifications

Software & Support

• Ensure staff have the software required to perform their job adequately. Where new software is required make recommendations on the most appropriate tools
• Work on IT support related tickets raised through Rwanda service desk and escalate these to Group IT support when necessary
• Maintain the log of user licenses for software and liaise with HR whenever there is a joiner or leaver to ensure that the employee is correctly registered or deregistered
• Conduct bi-annual IT audits to identify issues and make recommendations on how to improve the IT environment of the company

Internet and connectivity

• Deploy and maintain internet security and monitoring tool. Report any unauthorized activity to Line manager.
• Ensure adequate connections are on time maintained in all Bboxx work locations (office, call center, shops, DC)
• Maintain monthly IT logs to limit downtime and claim credit notes where SLA with internet providers is not met.

 Qualifications

The IT officer should hold a degree in computer science or another IT related course

Key Skills and Competencies

• Excellent communication
• Strong motivational skills
• Good at planning and organization
• Polite, tactful, and friendly attitude
• Ability to multitask with excellent problem-solving skills
• Ability to show understanding to staff IT needs