Afirr – Grievance Redress Mechanism Officer at Development Bank of Rwanda (BRD): (Deadline 23 March 2022)

• Background Information

Job Title:  Afirr – Grievance Redress Mechanism Officer

Current Grade: JG6

Department: SPIU

Reports to: AFIRR Project Coordinator

Direct Reports: N/A

Indirect Reports: N/A

• Contract Terms – 5 Years Fix-Term Contract

• Purpose of the Job

The purpose of the job is to coordinate, oversee and report the GRM implementation in all AFIRR financed subprojects for the compliance with the national and World Bank’s environmental and social standards. The GRM officer will work with SPIU project team and clients on the GRM implementation and will advise the Project and formulate recommendations and requirements for clients’ action.

• Main Responsibilities of the Job

• Coordinate and work with PFIs, clients and local authorities in establishing appropriate site specific and PFI level GRMs for managing all grievances associated with all AFIRR supported projects;
• Receive all beneficiaries ‘complaints and concerns from GRCs at PFIs and subprojects under direct investments, record them and work with the BRD GRC to handle those complaints and concerns in a timely and effective manner;
• Coordinate the capacity building of GRCs and project stakeholders on grievance management and ensure that the client (PFI, borrower or sub-borrower) understands the proposed GRM and has the commitment and capacity to address adequately all grievances associated with the project;
• Monitor the proper implementation of GRCs’ decisions/resolution measures;
• Develop and maintain the Grievance Redress Mechanism database with information on nature of complaints received, whether and how they are resolved;
• Work with the Business and Operation Departments to notify concerned customers and subprojects stakeholders about the subprojects’ activities and proposed GRM to raise awareness and increase ownership on site specific GRM.
• Work on any other assignment from either BRD’s Management or immediate supervisor regarding the E& S standards of the Bank;
• Prepare periodic reports (quarterly and annually) on the status of GRM implementation in all AFIRR financed investments.

• Performance indicators

• Number of complaints received and resolved.
• Number of problems identified and timely action
• Number of predicted challenges and processes to all parties that resulted in fair, effective and lasting outcome
• Feedback received from the complainant and the authorities

• Working relationships 

• All BRD departments
• All Project stakeholders

• Professional, academic qualifications and experience

A Bachelor’s Degree in Social sciences, Environmental Sciences, Environmental Management Development studies, Community Development, Education, Political Science, Project management or any other related field is required. A masters’ degree will be an added advantage.

The experience shall include but not limited to the following:

• A minimum of three (3) years of relevant experience in community development, administration, conflict management, entrepreneurship, and related field;
• Familiarity with World Bank Environmental and Social Safeguards Policies or Environmental and Social Framework (ESF) will be an added advantage;
• Familiarity with project’s grievance mechanism and related administrative processes
• Ability to work independently, to develop and present sound technical information skills;
• Excellent communication skills and ability to work in teams;
• Excellent coordination skills and experience in working with multiple groups of people;
• Excellent management of conflicts and ability to influence decision making at all levels;
• Excellent project management skills including demonstrated ability to set and manage priorities and multiple tasks;