13 Job Positions at MINECOFIN: (Deadline 5 August 2022)

13 Job Positions at MINECOFIN: (Deadline 5 August 2022)

9 Job Positions of Applications(CBS & DCMT) Support Specialist at MINECOFIN: (Deadline 5 August 2022)

Job description

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact, information, and nature of problem or issue.
• Excellent communication and interpersonal skills, build rapport and elicit problem details from help desk customers.
• Multi-tasking – Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved, perform post-resolution follow-ups to help requests.
• Ability to absorb and retain information quickly, proven analytical and problem-solving abilities.

2 Job Positions of IT Operations Specialist at MINECOFIN: (Deadline 5 August 2022)

Job description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support to U-SACCOs (this may be in person or over the phone)
• Assist in maintaining all ICT equipment and applications for U-SACCOs
• Setting up and configuring the end users (new and existing) requirement
• Assist in routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, etc
• Repairing and replacing equipment as necessary
• Tracking inventory and evaluating new technologies
• Possibly training more U-SACCO staff members on installed applications

2 Job Positions of Business Operations Analyst at MINECOFIN: (Deadline 5 August 2022)

Job description

• Revise and define comprehensive business requirements for USACCO, DSACCO and Cooperative Bank automation as well as ERP (Enterprise Resources Planning) solutions, including but not limited to, detailed business requirements, business processes, business rules, business process management, state machine diagrams, prototypes, etc
• Design and analyze software technical requirements
• Design and document Software Test cases
• Conduct the User Acceptance Testing sessions and documentation
• Identify and recommend system features based on current SACCO business processes, changing business processes, context and technological requirement, including system integration with external or third-party IT systems
• Identify requirements and opportunities for interoperability with external systems (BNR, Telecoms, private sector etc.) with relevant experts and define/analyze requirements accordingly.
• Develop the core banking system documentation and user guide.
• Conduct training of trainers