3 Job Positions at Rwanda Management Institute (RMI): (Deadline 26 August 2022)

3 Job Positions at Rwanda Management Institute (RMI): (Deadline 26 August 2022)

Public Relations & Communication Officer at Rwanda Management Institute (RMI): (Deadline 26 August 2022)

Job description

– Develop annual media plan and consider it in the budget;
– Design target messages for different public users and prepare budget related;
– Elaborate and negotiate contracts with suitable radio and TV medias for message’s dissemination
– Maintain relationships with different public institutions;
– Elaborate and monitor communication plan and submit it on concerned supervision’s institutions
– Organize all surveys or opinion polls on services offered by the institution
– Design methods and tools for operation;
– Collect, count and analyze survey results and proposals placed in the box for suggestions – Release forces ideas;
– Collect and process data obtained from users by basing them in line with their expectations, satisfaction level, types of litigations,
– Make recommendations on institutional image improvement measures;
– Organize and/or participate in press seminars and conferences involving the institution:
– Write speeches, messages and press releases for authorities;
– Organize and Cover audiences and institution press conferences, round tables and sermons;
– Organize radio and TV broadcasts to inform the public on Institution’s activities;
– Write articles for newspapers on progress of the institution mission achievement;
– Inform the institution on quality of its image according to public and partners point of view
– Make critical analysis of publications in national or international media concerning the institution and produce synthetic technical notes to authorities
– Elaborate and insure internal communication for a better implementation of the communication plan
– Inform regularly institution’s staff on decisions made and meeting’s recommendations
– Keeps informed staff on different agendas concerning the institution
– To execute any other duties as assigned by his or her superior in line with his/her job.”

Customer Care officers at Rwanda Management Institute (RMI): (Deadline 26 August 2022)

Job description

– To work for the Institution to promote customer care;
– To work for the Institution to help customers to resolve their queries;
– To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude;
– To work for an organization to promote business;
– To answer to the queries of the customers in an ethical and informative way;
– To give appropriate and relevant information to the customers;
– To maintain a position of trust and responsibility by keeping all customer organization confidential;
– To update any requests made by the citizens into the system to complete the task;
– Self-motivation to increase knowledge and skills by in-house trainings and seminars;
– Have complete knowledge of services rendered, and complete line products, taking responsibility to stay update and ask for assistance to acquire latest developments;
– Answer confidently or find appropriate solutions to customers’ problems;
– To initiate conversation to uncover customers’ needs;
– To communicate clearly and effectively with customers;
– To promote teamwork in the institution;
– To promote good listening skills; to receive incoming “courier”;
– To recognizing and managing assertive customer calls;
– To resolve problems efficiently and professionally;
– To initiate conversation to uncover customers’ needs;
– To respond citizen does needs, as well as question guests to obtain full understand of what information is being requested;
– To provide quality customer service to customer
– Any other duties assgined by the superior in line with the job

E- Learning Management Systems Officer at Rwanda Management Institute (RMI): (Deadline 26 August 2022)

Job description

– Reviews the Company’s programs of teaching and learning to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced by e-Learning technology – Design and Develops E- learning tools and environment including e-learning management systems and e-learning content management systems and web-authoring – Develop user manuals and guidelines
– Responsible for training including E- learning ToT and users support
– Responsible for identifying, training and assigning human resources through internal shared services
– Under supervision of the Director of IT and E-learning to lead the implementation and further development of the RMI’s strategies relating to e-Learning
– Initiates innovation and ingenuity in emerging technologies in the area of e-learning
– Participates in appropriate committees to develop policy and ensure that the curriculum is supported and delivered efficiently and appropriately
– Works with various faculties, SMEs, trainers and other experts in the continued development of the corporate vision of maximizing e-Learning.
– Elaborates plans for capital spending, staffing, training, skills acquisition, organization of the team, managing e-learning project teams
– Supervises the e-learning lab (equipment, user support and management)
– Any other duties assigned by the superior in line with the job.