Sales Manager at TELE-10 Group: (Deadline 15 December 2022)

ORGANISATION BACKGROUND:

TELE-10 Group is a Pay-TV distribution company. With 24 years of experience in this field, Tele10 emerged as one of the most successful and respected companies in the region. Indeed, its know-how allows the Group to become the exclusive distributor of DStv in Rwanda and Burundi.

Tele10 Group has principally started as a pay-tv operator but has evolved to encompass other media services and ICT services through its subsidiaries.

TELE-10 Group of companies aims to provide high-level expertise in TV and Media industries using diversified implementation strategies.  The Company facilitates the acquisition of both hardware and software, value addition

POSITION

Title:

Sales Manager

Division:

Commercial

Reports to:

A&F HOD and T10 MD

Location

Rwanda

Direct reports

Date:

01/04/2021

ORGANISATION CHART

PURPOSE OF THIS ROLE

The role holder will be responsible for the following:

• To execute Tele10 sales strategy in the region ensuring that business plan targets are met by generating channel sales
• Oversee partner management and trade marketing
• Ensure that assigned channel Sales targets are met by effectively managing and generating new accounts

KEY ACCOUNTABILITIES & CONTACTS

Key Accountabilities

Strategy Execution

• Execute Tele10 sales strategy in the region ensuring that business plan targets are met by generating customer and commercial sales.
• Oversee, partner management and trade marketing within the region.
• Responsible for achieving the Sales growth targets and the distribution channel partner targets.
• Execute the sales strategy & drive the performance of Tel10 Brands in the region.
• Ensure timely execution of strategic & operational objectives.
• In liaison with the Head of Sales, develop and execute innovative market development opportunities.
• Lead and drive consistent market execution strategies & initiatives enabling excellence in sales operations (Right Execution Daily – RED) across the regions.
• Execute strategies to drive business growth and leading projects.
• Execute the commercial ‘go to market’ channel structure within the region and identify new commercial opportunities.
• Provide the Head of Sales with on the ground insights across all aspects of the business.
• Provide formal input into business processes and areas to address operations.
• Assist the market on business casing.
• Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the region.
• Identify customer friction points and create plans with customer experience teams.
• Ensure all Operational queries/ issues raised get resolved.
• In liaison with the Marketing and Brand Communications teams, implement and execute strategic marketing plans for the entire region whilst managing and coordinating marketing and creative staff within the region.
• Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales.

Stakeholder Management

Play a leadership role in Public Relations initiatives in the region including CSR activities.

Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners.

People Management

• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture to drive employee engagement.
• Build and develop high performing teams and drive superior performance standards.
• Manage team members to ensure effective delivery of business unit objectives.
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• In liaison with HR, determine and analyse development needs for the team & ensure that identified training requirements are budgeted for and executed.
• Manage leave for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from HR.
• Resolve grievances raised by team members and escalate only if required.

Governance and Reporting

• Ensure the employees and commercial functions have the right analytics to perform the most relevant actions.
• Identify process improvement areas & ensure implementation.
• Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports.
• Review Operations reports and provide feedback & follow up on issues noted.
• Provide formal input into business process and area to address operations

FUNCTIONAL COMPETENCIES

The incumbent is required to have the following functional competencies:

• Commercial Acumen
• Financial Management
• Negotiations Skills
• Customer Relationship Management
• Developing Value Proposition
• Product/Brand Knowledge
• Financial Management
• Risk Management
• Governance and Compliance

BEHAVIORAL COMPETENCIES

• Relationship Management
• Conflict Resolution
• Decision making
• Critical appraisal
• Holistic thinking
• Persuading & Influencing
• Coaching

This is a representative summary of the duties and responsibilities performed by the jobholder. The jobholder may be requested to perform job-related tasks other than those stated in this job description. The jobholder is expected to perform in a manner consistent with the values and philosophy of the Company.