2 Job Positions at Engie Energy Access Rwanda: (Deadline 7 March 2023)

2 Job Positions at Engie Energy Access Rwanda: (Deadline 7 March 2023)

Business Strategy Analyst at Engie Energy Access Rwanda: (Deadline 7 March 2023)

Job Vacancy: Business Strategy Analyst 

Opening date:  21 February 2023  

Closing date:  07 March 2023 

About ENGIE Energy Access (EEA) 

ENGIE is the largest independent electricity producer in the world, and one of the major players in natural gas and energy services. The Group has more than 50 years of experience on the African continent and has the unique ability to implement integrated solutions all along the energy value chain, from centralized electricity production to off-grid solutions (Solar Home Systems, mini-grids) and energy services. ENGIE Africa counts nearly 4,000 employees, has 3.15 GW of power generation capacity – in operation or construction, and is a leader in the decentralized off-grid energy market (Access to Energy) providing clean energy electricity to more than 4 million people through domestic solar installations and local mini grids.  

ENGIE Africa created a new business line ENGIE Energy Access (EEA) which encompasses the activities of Fenix, Mobisol (2 companies providing Solar Home Systems solutions) and ENGIE PowerCorner (active in mini-grids construction and operations). With these three entities, ENGIE Africa underlined that it is bringing decentralised electricity to more than four million people in nine countries. This initiative also illustrates ENGIE Africa’s strong belief in the huge potential of these activities and has built a leading and unique position in the EEA African market and is willingness to input all the necessary resources to make these activities business scalable and grow and deliver on its promises both in terms of revenues and social impact. 

The mission of EEA is to deliver affordable, reliable, and sustainable energy solutions and life changing services with exceptional customer experience. We do this in order to improve the quality of life of our customers and support economic prosperity through access to clean energy.  

www.engie-africa.com

www.linkedin.com/company/engie-africa

Engie Energy Access Rwanda l is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent Analysis skills to fill the position of “Business Strategy Analyst ‘’ 

Purpose/Mission

The Business Strategy Analyst is a key team member working across multiple departments of the EEA Rwanda team and participates in the management of the company’s activity based on the study of numerical data. The role will be responsible for empowering decision makers with real-time and right-sized data insights and recommendations to improve sales, CX, and broader business strategy. This role requires a keen ability to work cross-functionally with different teams and key global functions including Marketing, CX, Customer Finance, Product, Software & Data, Corporate Finance and others to develop and maintain strong business and technology relationships, becoming a trusted partner to all stakeholders.

The right candidate will be analytical, curious, and having a passion for solving problems through a data-driven, customer-centric approach. Ideally, you would combine your analytical capability with a background in commercial strategy, especially with pricing, customer segmentation and customer value management. Your work will make a meaningful impact by enabling EEA to stay accountable to our results, to better manage business performance, and to continuously innovate as we seek to go after our consolidated sales, active customer, revenue, and EBITDA targets.

Key Responsibilities:

1. Business intelligence, reporting & data visualization for EEA decisions related to sales, customer service levels, and market insights
2. Deliver strategic analyses of the data, establish recommendations and action plans
3. Ad-hoc and project related analytics and performance insights
4. Management of processes, systems and standards for sales reporting and analytics and alignment with data sources across EEA

Main Activities  

Business Intelligence, Reporting & Data Visualization (approx 40%)

• Develop effective business intelligence strategies and analytics / visualization solutions for Commercial, CX, and broader strategic metrics for use by key decision makers (Country Director, Head of Commercial, Head of CX, etc.)
• Design, develop and own interactive Tableau dashboards to track key performance indicators, summarize sales and data trends, and to enable EEA Rwanda to manage and monitor their sales performance
• Generate regular reports including: (1) monthly sales performance reviews; (2) monthly war room content for country leadership (3) monthly reports to leadership; (4) quarterly “Deep Dives” on performance and other key topics; (5) other ad-hoc requests

Analytics, Insights & Monitoring (approx 40%)

• Monitor on an ongoing basis performance against key Commercial, CX, and other agreed metrics across EEA Rwanda, identifying improvement opportunities
• Conduct ad-hoc rigorous analysis (including statistical analysis and data modeling) to evaluate performance, to form new insights, to highlight areas for improvement, and to drive decision making and sales strategies
• Oversee analytics projects to extract, manage, and analyze sales data from multiple applications or sources (including SQL & field research)
• Work closely with the EEA Data Team to develop and validate predictive models, forecasts or other data tools for sales and customer service
• Provide support on broader analytical needs of the EEA Rwanda team, including analysis of pilots, interventions, sales operations or field research work
• Lead and manage industry reporting, competition reporting, or other external reporting, where opportunities exist
• Conduct quantitative and/or qualitative investigations to better understand customer expectations in a given segment, and to calculate market sizes
• Keep abreast of industry best practices and standards for performance analysis, reporting, etc.
• Support piloting and A/B tests across major commercial levers including pricing, team structure and commissions and scale best practices for commercial activities amongst country teams
• Analyse pilots and projects to determine their efficacy and potential for scale

Processes, Systems & Standards (approx 20%)

• Document and standardize business rules and definitions for key processes and Commercial/CX metrics to ensure alignment of all stakeholders
• Work closely with other stakeholders and data users across the company to create and maintain controls systems and review standards which ensure data quality and prevent discrepancies
• Collaborate with data scientists, analysts, and engineers to ensure and improve data availability, integrity, accuracy, and reliability

Skills & Experience

• At least 2 years’ work experience in fields such as in data analysis, statistics, financial analysis, business analysis, or similar, particularly in sectors like retail financial services or telecommunications
• Bachelor’s degree or higher in a quantitative subject such as Math, Statistics, Economics, etc.
• Exceptional analytical skills and ability to synthesize and interpret qualitative and quantitative data into practical strategy recommendations
• Experienced building clear and insightful data visualizations with tools like (MS Excel, Tableau, Power BI, D3, ggplot, etc.),
• Able to build advanced queries using PostgreSQL, and comfortable with basics of with database management and data engineering
• Demonstrated ability working across teams and functions on technical project
• Keen eye for detail and thoughtful investigation of data before relying upon it
• Skilled in project management, with an exceptional ability to collaborate, influence, and execute against strategy
• Exceptional judgement, problem-solving skills, and ability to “Think Big & Make it Happen” both independently and collaboratively
• Excitement about EEA’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa

Language(s):

• English – outstanding written, verbal, and interpersonal communications
• Local Rwandan languages are a plus.

How to Apply: Interested candidates should send their application file (CV, and cover letter) via the following e-mail “[email protected]” not later than 07th March 2023 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Customer Care Officer at Engie Energy Access Rwanda: (Deadline 7 March 2023)

Job Vacancy: Customer Care Officer 

Opening date:  21 February 2023  

Closing date:  07 March 2023

Sourcing       : Internal / External

About ENGIE Energy Access (EEA) 

ENGIE is the largest independent electricity producer in the world, and one of the major players in natural gas and energy services. The Group has more than 50 years of experience on the African continent and has the unique ability to implement integrated solutions all along the energy value chain, from centralized electricity production to off-grid solutions (Solar Home Systems, mini-grids) and energy services. ENGIE Africa counts nearly 4,000 employees, has 3.15 GW of power generation capacity – in operation or construction, and is a leader in the decentralized off-grid energy market (Access to Energy) providing clean energy electricity to more than 4 million people through domestic solar installations and local mini grids. 

ENGIE Africa created a new business line ENGIE Energy Access (EEA) which encompasses the activities of Fenix, Mobisol (2 companies providing Solar Home Systems solutions) and ENGIE PowerCorner (active in mini-grids construction and operations). With these three entities, ENGIE Africa underlined that it is bringing decentralised electricity to more than four million people in nine countries. This initiative also illustrates ENGIE Africa’s strong belief in the huge potential of these activities and has built a leading and unique position in the EEA African market and is willingness to input all the necessary resources to make these activities business scalable and grow and deliver on its promises both in terms of revenues and social impact.

The mission of EEA is to deliver affordable, reliable, and sustainable energy solutions and life changing services with exceptional customer experience. We do this in order to improve the quality of life of our customers and support economic prosperity through access to clean energy. 

www.engie-africa.com

www.linkedin.com/company/engie-africa

Engie Energy Access Rwanda l is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, of “Customer care Officer ‘’

Job Purpose/Mission

Engie Energy Access prides itself on always putting the customer first; the Customer care Officer is  at the forefront of providing world class customer service to our EEA customers across Rwanda. As the main point of contact, the role is to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond their call of duty when required.

Key Responsibilities

Creating a Positive Customer Experience

• Receiving customers and treat them with respect and dignity
• Receive incoming calls from EEA customers
• Be empathetic and compassionate while dealing and managing customers complaints
• Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with Engie Energy Access.
• Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
• Make courtesy calls to EEA customers as may be required.
• Endeavor to give all Engie Energy Access customers great end to end customer experience.
• Relationship management to increase client retention
• Always enter accurate and honest information into the EEA data systems.
• Capture data of high quality that can be used to better serve our customers.

Product Knowledge

• Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
• Demonstrate the ability to diagnose and resolve technical issues with MySol products and other Accessories.
• Should be able to demonstrate an in-depth understanding of the customer finance agreement
• Take initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.

Administrative and Team Building

• Escalate unresolved issues or questions to your immediate supervisor.
• Support in building EEA conducive environment for both internal and external customers
• Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience.
• Any other duties as may be assigned from time to time

Assist in Sales / Cross Selling

• Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team.
• Cross selling to existing customers

Knowledge and skills 

• Conversant with use of computers
• Very good interpersonal skills
• Should demonstrate both verbal and written communication skills.
• Ability to work in teams or independently.
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines.
• Willingness and desire to learn new ideas

Qualifications:

• Degree or diploma in a relevant field from a recognized institution

Language(s):

Must speak Kinyarwanda and any of the following languages ( Add the languages)

• English
• French

 Technology:

• Excellent computer skills

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

Language(s):

• English – outstanding written, verbal, and interpersonal communications
• Local Rwandan languages are a plus.

How to Apply: Interested candidates should send their application file (CV, and cover letter) via the following e-mail “[email protected]” not later than 07th March 2023

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!