68 Job Positions of IT Help Desk Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): (Deadline 24 April 2023)
Job description
• Support personnel, and act as focal point when end-users face hardware, software, or system issues
• Administer desktop computers, printers, IP telephony, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches.
• Keep inventory of all equipment, software, and licenses
• Monitor and work on responding quickly to incoming requests related to IT issues
• Maintain user PC, including upgrades and needed configurations
• Monitor the LAN or WAN infrastructure in the office.
• Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
• Taking care of all the networking issues and troubleshoot it as soon as possible
• Maintaining and creating a document management system to protect and restore the data.
• Provide phone, remote access, and desktop support of Intel based hardware and software systems.
• Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system. Must maintain accurate and timely service tickets.
• Maintain licensing compliance and asset tracking databases of hardware and software.
• Serve as local data recovery expert of failed hard drives and PC based systems.
• Assist users in configuring approved wireless devices
Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Advanced Diploma (A1) in Electronics
0 Year of relevant experience
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Bachelor’s Degree in Telecommunication Engineering
0 Year of relevant experience
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Advanced Diploma in Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Electronics
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to convert high-level customer needs into a technical development strategy
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Ability to manage and troubleshoot TCP / IP networking issues
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Experience in Desktop Support, Network Administration and System Administration
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Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Ability to repair PCs and other hardware equipment
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Analytical skills;
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Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
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