Restaurant waiter/waitress(Casual) at Mantis Akagera Game Lodge: (Deadline 31 May 2023)

Division:

Foods & Beverages

Department:

Foods & Beverages

Position:

Restaurant waiter/waitress(Casual)

Reports To:

Foods& Beverages Manager

Responsibilities:

Greets customers and offers restaurant menus, answers questions about menu offerings, processes food and drink order, carries food and drinks from kitchen to tables, and prepares bills and process payments.

• Ensuring outlets equipment are clean, well maintained.
• Assist in monthly operating equipment stock takes.
• Introduces customers to the menu and announces daily or seasonal menu specials.
• Answers questions about menu items, ingredients, and pricing.
• Takes customers’ orders for food and drink by writing them on docket, entering them into Point of Sale system.
• Passes customer orders along to kitchen staff for preparation.
• Prepares drinks and serves them to customers in under 3 minutes of taking the order.
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers.
• Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary.
• Removes used dishes, glasses, and flatware from tables.
• Prepares cheques and delivers them to customers.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Sets tables with dishes, glasses, and flatware and refills condiments as per service period and Akagera standard.
• Ensuring all Mis-En Place is done before and after service periods as per Opening/Closing checklists.
• Physical Demands:
• Lifting requirements up to 10 kg.
• Carrying of objects weighting up to 10kg.

Qualifications:

• High School diploma, vocational training/Culinary Art restaurant Management and/or 5-year work experience
• Experience with hotel operations is an added advantage
• Basic understanding of the English language
• Understanding of French, Swahili and other languages is an added advantage