IT Support Officer at WATER ACCESS RWANDA: Deadline: (Deadline 31 October 2023)
Job Description
The IT officer is responsible for the company’s IT infrastructure both physical and digital assets, and undertakes administrative IT helpdesk tasks to support colleagues. The role includes actively managing network infrastructure, managing user accounts and user profiles, ensuring the proper functioning of computer systems, providing technical support for the company website and mobile app, enforcing security and compliance measures, and delivering efficient IT support to employees. This person handles the IT helpdesk function within the organization. This role reports to the Data and IT systems Director.
Key Result Areas
1. Network Infrastructure Management: Troubleshoot and maintain the company’s network infrastructure to ensure its security, availability, and reliability. Monitor network performance, address connectivity issues, and execute upgrades and enhancements as needed to support business operations.
2. Computer Systems Maintenance: Maintain and ensure the proper functioning of computer hardware and software throughout the company. Manage routine system updates and patch management to prevent vulnerabilities and swiftly resolve hardware and software issues to minimize downtime.
3. Website and Mobile App Support: Identify and resolve technical issues with the company website and smartphone application, ensuring their optimal functionality and performance.
4. Security and Compliance: Implement and enforce IT security policies and procedures to safeguard company data. Regularly update and maintain antivirus and anti-malware software and ensure the company’s compliance with industry-specific standards.
5. Software Subscription Management: responsible for external software subscriptions and maintains accurate users lists with appropriate access levels. On boards, Trains and off boards users as needed and as called for in company policies.
All employees are expected to own their deliverables and take accountability in achieved results. This entails taking on a mix of tasks and responsibilities, an indicative few are listed below:
Responsibilities
1. Perform regular network diagnostics and troubleshooting to identify and address connectivity issues.
2. Implement network security measures such as firewalls, intrusion detection systems, and VPNs.
3. Plan and execute network upgrades and enhancements to accommodate growing business needs.
4. Conduct routine hardware checks and maintenance to ensure optimal performance.
5. Manage software updates, security patches, and license renewals to maintain system integrity.
6. Respond promptly to hardware and software issues reported by employees, minimizing disruption.
7. Collaborate with the team to identify and resolve issues with the company website and smartphone application.
8. Maintain user access to company software subscriptions. Create, back-up, update and delete users as needed.
9. Facilitate the onboarding process by setting up IT accounts, permissions, trainings, and access for new hires.
10. Implement data backup and recovery procedures to safeguard company data.
11. Perform troubleshooting and debugging to address technical issues, ensuring the smooth functioning of digital assets.
12. Assist in the deployment of updates and improvements to the website and mobile app.
13. Conduct regular security audits and vulnerability assessments to mitigate risks.
14. Offer comprehensive technical support to employees, ensuring that their IT issues are resolved promptly.
15. Assist colleagues whenever necessary and contribute to team effort by accomplishing other assigned tasks.
Requirements
Qualification and Technical Skills:
· Bachelor’s degree in computer science, Information Technology or Software Engineering.
· Minimum of 2 years of experience in IT support, Software development, System administration or a related role.
· Strong technical skills, including knowledge of computer hardware, software, and networking.
· Familiarity with web development and mobile app support, including debugging and issue resolution.
· Experience with web development languages and frameworks (e.g., HTML, CSS, JavaScript, Python).
· Familiarity with mobile app platforms (e.g., Android, iOS)
· Understanding of IT security principles and best practices.
· Minimum of 2 years of experience in IT support, Software development, System administration or a related role.
· Strong technical skills, including knowledge of computer hardware, software, and networking.
· Familiarity with web development and mobile app support, including debugging and issue resolution.
· Experience with web development languages and frameworks (e.g., HTML, CSS, JavaScript, Python).
· Familiarity with mobile app platforms (e.g., Android, iOS)
· Understanding of IT security principles and best practices.
Non-technical Skills:
· Strong problem-solving and analytical skills.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Ability to work under pressure and meet deadlines.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Ability to work under pressure and meet deadlines.
Key Team Requirements
Water Access Rwanda comprises of a team of accountable, passionate and driven employees. Any new employee should reflect these key character traits:
1. Accountability: Sees themselves as primary responsible party charged to deliver all necessary resources in achieving assigned or commonly desirable outcomes of the company.
2. Problem-Solving On Time: Ability to recognize, analyze, and solve problems that arise, keeping in mind the time it takes to identify a solution, and escalating to supervisors or wider team as needed.
3. Communication: Ability to effectively communicate, with emphasis on documentation and reporting of any happening for future reference and troubleshooting.
4. Continuous Learning and Embrace of Failure as a learning opportunity: passion for and investment into continuous learning and improvement for self and company, including preference of action over inaction.
3. Communication: Ability to effectively communicate, with emphasis on documentation and reporting of any happening for future reference and troubleshooting.
4. Continuous Learning and Embrace of Failure as a learning opportunity: passion for and investment into continuous learning and improvement for self and company, including preference of action over inaction.
Deadline: 31/10/2023
Benefits
This position receives consistent benefits as other Officer-level positions in Water Access Rwanda as follows:
- A Net Take Home Salary of RWF 301,791 after deduction of PAYE, NSSF, Medical (RAMA) and other statutory deductions.
- An Additional RWF 100,000/month Retention bonus accessible monthly after the end of probation but awarded with a cliff of 3 years.
- Possibility of bonus, communication cards and other staff support services.
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