Customer Relations Specialist Under Statute at Ministry of Sports: (Deadline 31 October 2023)
Job description
1. Ensure professional public relations of the Ministry are maintained;
2. Ensure professional and friendly relationship is maintained with the public and partners;
3. Coordinate the Ministry’s public appearances in planned events as well as appearance of Ministry’s top managers (Minister and PS) in public events;
4. In collaboration with the Sports Event Organization and Management Specialist; manage and ensure professional relations with sports sector stakeholders and potential investors;
5. In collaboration with the Advisor to the Minister; assist in organizing public relation for Ministry’s planned public events/appearances;
6. Prepare the briefing notes for high visitors visiting the Ministry and ensure principles and procedures of protocols are adhered;
7. In coordination with Communication Specialist, ensure interlinkage with sports sectors federations and associations to improve sector public visibility;
8. Develop and manage strong relationship with creative, media, promotional agencies, key stakeholders and development partners;
9. Dealing with enquiries from the public, the press, and related organizations;
10. In collaboration with responsible institutions, ensure the principles and procedures of the protocols;
11. Ensure the facilities needed by the sport sector visitors are timely arranged;
12. Manage concerns and complaints in sports sector, and ensure proper feedback;
13. Ensure communication with other directorates, Offices, and Unit;
14. Perform any other duty assigned by the supervisor which aligned with the mission.
Minimum Qualifications
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Bachelor’s Degree in Sociology
3 Years of relevant experience
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Bachelor’s Degree in International Relations
3 Years of relevant experience
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Master’s Degree in International Relations
1 Year of relevant experience
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Masters in Marketing
1 Year of relevant experience
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Bachelor’s Degree in Communication
3 Years of relevant experience
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Bachelor’s Degree in Public Relations
3 Years of relevant experience
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Master’s Degree in Public Relations
1 Year of relevant experience
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Master’s Degree in Communication
1 Year of relevant experience
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Mater’s Degree in Psychology
1 Year of relevant experience
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Bachelor’s Degree in Psychology
3 Years of relevant experience
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Bachelor’s Degree in Marketing
3 Years of relevant experience
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Bachelor’s Degree in Sport Marketing
3 Years of relevant experience
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Master’s Degree in Sport Marketing
1 Year of relevant experience
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Bachelor’s Degree in Customer Relations
3 Years of relevant experience
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Master’s Sociology
1 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Ability to advise and provide technical support to government institutions and officials on media and communications matters
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Knowledge of customer service practices
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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– Ability to understand and apply fundamental concepts and principles related to investigating facts, gathering and packaging of information for effective delivery to audiences
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Analytical skills;
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– Knowledge of Research (quantitative and qualitative) methods and tools with special
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