Director of Public Relations and Customer Care Unit at Central University Hospital Of Kigali ( CHUK): (Deadline 18 January 2024)

 Monitor team members’ performance  Assign tasks and projects to the PR and Communication Specialist  Manage sensitive issues to maintain Hospital’s good reputation  Developing relationships with media organizations  Create and oversee the implementation of an overarching PR strategy  Define the tone of the Hospital’s message and overall, and determine the communication channels our staff will primarily use  Set clear operational goals for PR and Communication Specialist, provide guidance and support, and QA of all outgoing PR materials  Oversee the evolution of our hospital’s good image across multiple platforms, including various social media networks  Develop and maintain a positive relationship with the media and various influential organizations and individuals  In collaboration with PR and Communication Specialist; organize interviews, press conferences, and other public relations events  Compile reports on media coverage and document the results of our PR initiatives  Participate with other members of the institution to lead CHUK achieve and maintain accreditation  Collaborate with multidisciplinary Health Care Team Members  Provide guidance to the customer service staff to ensure all customer needs are meet  Work with the customer service team to deliver optimum service to our internal and external customers within the agreed timeframes  Assist in the development of strong working relationships across all departments and raise awareness of support the customer service team can provide to service delivery  Assist with building the capacity and attitude of the customer service staff to provide exceptional customer service  Assist with the development and implementation of the Customer Relations Model  Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital  Monitor and report on customer service protocols and identify  Process improvements relevant to customer service across the organization  Train staff in all aspects of their customer care service role and liaise with all departments to provide guidance on our customer service systems  Manage the roster system for all customer service staff  Deal competently with customer complaints and take all possible actions to resolve relevant problems and complaints to their fullest satisfaction with minimal intervention of team leaders of ethic committee leader  Advise management on system improvements in line with CHUK’s complaints Handling  Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times  Contribute to the Hospital environmental Hygiene  Participating in the Quality Assurance and Quality improvement of the Hospital  Submit monthly, Quarterly and Annually report to the Supervisor  Perform other related duties as required