Customer Experience Manager at COPEDU PLC: (Deadline 11 March 2024)
RECRUITMENT NOTICE
COPEDU PLC, is a trading company engaged in savings and credits. It was registered as a trading company in the Development Bank (RDB) on February 21, 2013 and licensed by the Central Bank of Rwanda (BNR) on 13/03/2014 to operates as a microfinance institution in Rwanda.
COPEDU PLC invites interested all qualified, capable candidates to apply for the vacant position here below:
- Customer Experience Manager
General Description
The Customer Experience Manager will play a pivotal role in ensuring the seamless delivery of services to our valued customers. This role encompasses overseeing various touchpoints of customer interaction to enhance satisfaction and loyalty.
Task Descriptions
- Develop strategies to improve overall customer experience across all channels;
- Analyze customer feedback and implement necessary changes to enhance satisfaction levels;
- Collaborate with cross-functional teams to address customer pain points and streamline processes;
- Monitor key performance indicators related to customer satisfaction and retention;
- Lead initiatives to train and empower frontline staff to deliver exceptional customer service;
- Implement systems and processes to ensure efficient handling of customer queries and complaints;
- Stay updated on industry trends and best practices in customer experience management.
Requirements
- Bachelor’s degree in business administration, Marketing, or a similar field;
- At least 4 years of experience in a customer-facing role;
- Strong communication and interpersonal skills;
- Analytical mindset with the ability to interpret data and derive actionable insights;
- Proficiency in CRM software and other relevant tools;
- Excellent problem-solving abilities and a customer-centric approach;
- Ability to work well under pressure and meet tight deadlines;
- Flexibility to adapt to changing customer needs and business priorities.
All applications must include a motivation letter, a copy of the ID, a detailed Curriculum Vitae including three references, and a copy of the notified degrees, these documents should be sent to the following e-mail address: [email protected] no later than March 11, 2024. Only selected candidates will be contacted.
Done at Kigali on February 27th, 2024.
MUYANGO Raïssa
Managing Director
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