Call Center Operator at Ombudsman Office: (Deadline 15 March , 2024)
Job responsibilities
• Answer calls from clients and address their needs, complaints, or other issues or services; • Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued; • Utilize software, databases and tools appropriately; • Propose recommendations for products or services that may better suit client needs; • Adhere to policies and procedures related to call center management; • Produce reports of activities; • Manage equipment and materials put at his/her disposal; • Perform any other duties assigned by the supervisor.
Minimum qualifications
1
Bachelor’s Degree in Public Administration
0 Year of relevant experience
2
Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
3
Bachelor’s Degree in Management
0 Year of relevant experience
4
Bachelor’s Degree in Communication
0 Year of relevant experience
5
Bachelor’s Degree in Journalism
0 Year of relevant experience
6
Bachelor’s Degree in Law
0 Year of relevant experience
7
Bachelor’s Degree in Development Studies
0 Year of relevant experience
8
Bachelor’s Degree in History
0 Year of relevant experience
9
Bachelor’s Degree in Social Work
0 Year of relevant experience
10
Bachelor’s Degree in Political Sciences
0 Year of relevant experience
11
Bachelor’s Degree in Education Sciences
0 Year of relevant experience
12
Bachelor’s degree in Social Studies
0 Year of relevant experience
13
Bachelor’s Degree in Sociology
0 Year of relevant experience
14
Bachelor’s Degree in Media Studies
0 Year of relevant experience
Required competencies and key technical skills
1
Resource management skills
2
Analytical skills
3
Problem solving skills
4
Decision making skills
5
Time management skills
6
Risk management skills
7
Results oriented
8
Digital literacy skills
9
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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