10 Job Positions at Rwanda revenue Authority: (Deadline 20 March 2024)
Principal Technical officer in charge of Hardware maintenance at Rwanda revenue Authority: (Deadline 20 March 2024)
Job details
Hardware Maintenance Team
Job Title:
Principal Technical officer in charge of Hardware maintenance
Grade:
T3
Supervisor:
Director in charge of IT Support & Service Desk Unit
Location:
HQ
Working Mode:
Hybrid
Purpose
A Principal Technical Officer in charge of Hardware Maintenance will be responsible for diagnostics and reparations of all RRA IT equipment and other Electrical-Electronics equipment used in RRA
Key duties and responsibilities
Installation and configuration of computer hardware, Operating Systems, and Applications.
Provide face-to-face technical support and assistance, over the phone or using remote access and remote-control computer software, to all RRA staff for set up systems or resolve issues.
Perform Maintenance, repair and installation tasks for all IT electrical and electronics equipment including Computers, Scanners, Printers, Photocopier Machines, projectors, e-Seals, CCTV Cameras,..
Reporting and Documentation: Generate reports on accomplished tasks, maintenance activities and equipment status.
Follow diagrams and written instructions for troubleshooting faults or configuring systems.
Establishing a positive working relationship with users and collaborating effectively with other IT Teams.
Deliver the IT Technical Support to final users of all RRA IT equipment.
Replace defective and malfunctioning equipment, such as disks, memory modules, interface cards, video and audio cards, network cards, UPS units, printers, CCTV Cameras, and monitors.
Carry out and/or Oversee the Curative and Preventive Maintenance and Operation of Data Center infrastructures including Air Conditioning Systems, UPSs, AVRs and Fire Suppression Systems.
Electrical and LAN Cabling Installation: Perform or Supervise the Installation of Electrical Wiring and LAN Cabling to support IT equipment connectivity within RRA Offices.
Demonstrate the ability to work effectively in fast-paced environment, prioritize tasks and adapt to changing requirements while maintaining high standards of quality and proffessionalism.
Flexibility in adjusting hours, including weekends and occasional overtime may be required.
Required Academic Qualification
Preferred Qualifications
Bachelor’s Degree in Electrical and Electronics Engineering specialized in Electrical Power Engineering
Bachelor’s Degree in Computer Sciences specialized in Information Technology
Bachelor’s Degree in Computer Engineering specialized in Information Technology
Bachelor’s Degree in Electronic and Telecommunication specialized in Information Technology
Bachelor’s Degree in Science, Electronics and Telecommunication specialized in Information Technology
Bachelor’s Degree in Science in Engineering specialized in Electronics and Telecommunications Engineering
Bachelor’s Degree in Science with Honours in Computer Science
Bachelor’s Degree in Information Technology specialized in Information Technology
Bachelor’s Degree in Science in Information Technology specialized in Information Management
Relevant Qualifications
Skill Type
Required Skill
Required Proficiency level
Extensive Technology Knowledge
Computer hardware
medium
Required Competencies
Resource management
Computer hardware diagnostics and replacement
Able to read electrical and electronics drawings
Able to operate technical tools Such as drilling machine, grinding machines, Digital Multimeter as well as Soldering PCB components.
Electrical and LAN Cabling Installation
Required Experiences
6 years experience in Experience in IT hardware maintenance
2 Job Positions of Support Officer in Charge of Central Secretariat at Rwanda Revenue Authority: (Deadline 20 March 2024)
Job details
Central Secretariat Team
Job Title:
Support Officer in Charge of Central Secretariat
Grade:
S2
Supervisor:
Principal Technical Officer in Charge of Central Secretariat
Location:
HQ
Working Mode:
Hybrid
Purpose
Support staff provides support services to the overall functioning of Central Secretariat by carrying out routine tasks in Central Secretariat team on behalf of the entire RRA.
Key duties and responsibilities
Handle all correspondences submitted electronically through designated system,
Carry out all secretariat related responsibilities,
Handle incoming and outgoing correspondences and ensure that responses to correspondence are given within the timeframe stipulated in the service charter or other fiscal laws,
Follow up all submitted correspondence to ensure response is given within a reasonable time,
Orient, follow up and report all technical correspondences that require special expertise to the competent department/divisions/section for proper responses within a reasonable time,
Maintain and manage store, office or archival supplies and usage,
Any other assignment as may be given by your supervisor,
Prepare work report as may be required.
Required Academic Qualification
Preferred Qualifications
Bachelor’s Degree in Business Administration specialized in Secretariat studies
Bachelor’s Degree in Business Administration specialized in Office administration and Management.
Relevant Qualifications
Required Trainings
soft skills
Skill Type
Required Skill
Required Proficiency level
Computer Literacy
Spreadsheets (MS Excel)
medium
Computer Literacy
Word Processing (MS Word)
medium
Customer care
Technical support, Software support and Customer services
advanced
Language
Proficiency in English
medium
Language
Proficiency in Kinyarwanda
advanced
Language
Proficiency in French
medium
Required Competencies
Communication
Analytical skills
Problem solving
Adhering to organizational values and diversity
Time management
RRA Business Acumen
Required Experiences
1 year experience in Secretariat or office management
7 Job Positions of Front desk Support Officer at Rwanda revenue Authority: (Deadline 20 March 2024)
Job details
RRA Temporally team
Job Title:
Front desk Support Officer
Grade:
S2
Supervisor:
Supervisor in Charge of One Stop Service Center
Location:
RRA WORK STATIONS
Working Mode:
Office
Purpose
Front desk officers are responsible for taking care of guests and taxpayers. Their work mainly involves interacting with customers and business partners, either in person or through direct phone calls, and answer all guests’ questions and concerns
Key duties and responsibilities
Give a clear direction, orientation or walk the customer to the destination office where he/she will be served and ensure appropriate introduction to the right person
Handle customers’ consultations, issues and complaints in a professional, friendly, hospitable manner that meets and exceeds customer expectations
Always present oneself with welcoming, understanding and supportive gestures and non-verbal elements of communication
Protect and promote RRA image, keep the Reception area organized, and never leave the reception area unattended during work hours
Provide effective, timely and quality feedback to customers’ enquiries
Report on a weekly and monthly basis on complaints, challenges, and inquiries of customers
Any other assignment as may be given by your supervisor.
Required Academic Qualification
Preferred Qualifications
Bachelor’s Degree in Business Administration specialized in Marketing
Bachelor’s Degree in International Relations specialized in diplomacy
Bachelor’s Degree in Mass Communications, specialized in Public relation or electronic media.
Relevant Qualifications
Required Trainings
customer care Trainings,
Skill Type
Required Skill
Required Proficiency level
Computer Literacy
Computer skills
advanced
Customer Relationship Management System operations skills
Customer relationship management System operations
advanced
Interpersonal
Ability to handle difficult customers
advanced
Language
Proficiency in English
advanced
Time management, team work and presentation skills
Time management, team work and presentation skills
advanced
Required Competencies
Communication
Analytical skills
Problem solving
Time management
Resource management
Computer skills
Customer centric
Accountability
Client/Citizen Focus
Customer care
Required Experiences
1 year experience in Customer care or Front desk magement
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